The office of the Housing Ombudsman is an executive

non-departmental public body In the United Kingdom, non-departmental public body (NDPB) is a classification applied by the Cabinet Office, Treasury, the Scottish Government and the Northern Ireland Executive to public sector organisations that have a role in the process o ...

of the

government of the United Kingdom ga, Rialtas a Shoilse gd, Riaghaltas a Mhòrachd , image = HM Government logo.svg , image_size = 220px , image2 = Royal Coat of Arms of the United Kingdom (HM Government).svg , image_size2 = 180px , caption = Royal Arms , date_est ...

, sponsored by the

Ministry of Housing, Communities and Local Government The Department for Levelling Up, Housing and Communities (DLUHC), formerly the Ministry for Housing, Communities and Local Government (MHCLG), is a department of His Majesty's Government responsible for housing, communities, local government i ...

. The Housing Ombudsman Service looks at complaints about registered providers of

social housing Public housing is a form of housing tenure in which the property is usually owned by a government authority, either central or local. Although the common goal of public housing is to provide affordable housing, the details, terminology, d ...

, for example

housing association In Ireland and the United Kingdom, housing associations are private, non-profit making organisations that provide low-cost " social housing" for people in need of a home. Any budget surplus is used to maintain existing housing and to help fi ...

s, and other landlords, managers and agents. The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils. In June 2018, the

All-Party Parliamentary Group An all-party parliamentary group (APPG) is a grouping in the Parliament of the United Kingdom that is composed of members of parliament from all political parties, but have no official status within Parliament. Description and functions All-party ...

for Excellence in the Built Environment called on the UK government to expand the remit of independent UK ombudsman schemes to cover private house-builders. It recommended a single entry point for ombudsman services spanning the entire residential sector, which would cover the conduct of estate agents (covered by The Property Ombudsman) through to social housing. Within this overarching service, there would be either a number of specialist ombudsmen or specialist divisions – one of which would cover new homes.

References

External links

* https://www.gov.uk/government/organisations/housing-ombudsman * http://www.housing-ombudsman.org.uk/ Non-departmental public bodies of the United Kingdom government {{UK-gov-stub