FiOS from Frontier
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Frontier Fiber (formerly known as Frontier FiOS) is a bundled
Internet access Internet access is a facility or service that provides connectivity for a computer, a computer network, or other network device to the Internet, and for individuals or organizations to access or use applications such as email and the World Wide ...
, telephone, and (until 2021) television service provided by
Frontier Communications Frontier Communications Parent, Inc. is an American telecommunications company. Known as Citizens Utilities Company until 2000, Citizens Communications Company until 2008, and Frontier Communications Corporation until 2020, as a communications pr ...
that operates over a
fiber-optic An optical fiber, or optical fibre, is a flexible glass or plastic fiber that can transmit light from one end to the other. Such fibers find wide usage in fiber-optic communications, where they permit transmission over longer distances and at ...
network within the United States.


History

In May 2009, Frontier announced that it would acquire
Verizon Verizon Communications Inc. ( ), is an American telecommunications company headquartered in New York City. It is the world's second-largest telecommunications company by revenue and its mobile network is the largest wireless carrier in the ...
's 4.8 million landlines leased to residential and small business customers in Arizona, Idaho, Illinois, Indiana, Michigan, Nevada, North Carolina, Ohio, Oregon, South Carolina, Washington, West Virginia, and Wisconsin, for $8.6 billion. In addition to the purchase of copper lines, Frontier also acquired the fiber-optic system built by Verizon in
Fort Wayne Fort Wayne is a city in Allen County, Indiana, United States, and its county seat. Located in northeastern Indiana, the city is west of the Ohio border and south of the Michigan border. The city's population was 263,886 at the 2020 United S ...
, around Portland, and in some eastern suburbs of
Seattle Seattle ( ) is the most populous city in the U.S. state of Washington and in the Pacific Northwest region of North America. With a population of 780,995 in 2024, it is the 18th-most populous city in the United States. The city is the cou ...
. These operations would continue to operate under the FiOS branding used by Verizon. Frontier initially stated that it had no plans for changes after the transition. However, the company later attempted to institute a $500 installation fee for new television subscribers, backed out of franchise agreements in some cities in Oregon, and increased rates by 50% in Indiana. Frontier later retracted the rate increases and installation fee but has not reclaimed franchises in the cities that it relinquished and not before losing FiOS TV subscribers. On February 5, 2015, Frontier announced that it would also acquire Verizon's wireline assets in California, Florida and Texas for $10.5 billion. The transition took effect April 1, 2016; technical issues with the integration resulted in a disruption of service for many FiOS users in the markets, which continued for some in the weeks that followed. In May 2016, California assemblyman Mike Gatto announced a hearing over the matter, stating that "there has been an alarming rate of telephone and Internet outages in Southern California and consumers are frustrated with the lack of a solution to this months-long ordeal". During the hearing, Frontier West president Melinda White stated that most of the issues were caused by incomplete customer data provided by Verizon for importation into its systems. White stated that less than 1 percent of its customers were affected, and that it would provide service credits to affected subscribers while it finished addressing the issues. Republican assemblyman Jim Patterson accused the
California Public Utilities Commission The California Public Utilities Commission (CPUC or PUC) is a regulatory agency that regulates privately owned public utilities in the state of California, including electric power, telecommunications, natural gas and water companies. In addition ...
(CPUC) of not placing enough oversight on the transition, deeming it a "failure of the fundamental role and responsibility" of the commission. In May 2020, Frontier completed a sale of its assets in the
Pacific Northwest The Pacific Northwest (PNW; ) is a geographic region in Western North America bounded by its coastal waters of the Pacific Ocean to the west and, loosely, by the Rocky Mountains to the east. Though no official boundary exists, the most common ...
to Ziply Fiber including the fiber-optic systems that it had acquired from Verizon in Washington and Oregon. In late 2020, Frontier dropped the FiOS branding, renaming the service Frontier FiberOptic. In 2021, Frontier discontinued its in-house TV services and partnered with
YouTube TV YouTube TV is an American Pay television, subscription Over-the-top media service, over-the-top streaming television service operated by YouTube, a subsidiary of Google, which in turn is a subsidiary of Alphabet Inc., who announced YouTube TV ...
, freeing up its bandwidth for internet and phone. Frontier customers were paying the two services separately until March 27, 2023 when the companies offered integrated billing.You can now bundle Frontier internet with YouTube TV on the same bill
- ''
TechCrunch TechCrunch is an American global online newspaper focusing on topics regarding high tech, high-tech and Startup company, startup companies. It was founded in June 2005 by Archimedes Ventures, led by partners Michael Arrington and Keith Teare. I ...
'' (published March 27, 2023)


References


External links

* {{Telecommunications Cable television companies of the United States Internet service providers of the United States Broadband Fiber to the premises Video on demand 2009 establishments in the United States Frontier Communications