In
organizational development (OD), employee research involves the use of surveys, focus groups and other data-gathering methods to find out the attitudes, opinions and feelings of members of an organization.
See also
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Employee survey
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Interviewing
An interview is a structured conversation where one participant asks questions, and the other provides answers.Merriam Webster DictionaryInterview Dictionary definition, Retrieved February 16, 2016 In common parlance, the word "interview" ...
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Focus group
A focus group is a group interview involving a small number of demographically similar people or participants who have other common traits/experiences. Their reactions to specific researcher/evaluator-posed questions are studied. Focus groups are ...
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Customer satisfaction
Customer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of ...
References
*Peter Goudge. Employee Research: How to Increase Employee Involvement Through Consultation. Kogan Page. 2006. .
Organizational theory
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