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Disney Consumer Products
Disney Consumer Products
and Interactive Media (DCPI), was a segment and subsidiary of The Walt Disney Company
The Walt Disney Company
that engages in merchandising of the Disney brand and Disney properties through licensing, retail, video games, digital applications and content divisions. The company was formed as a result of the merger between Disney Consumer Products
Disney Consumer Products
and Disney Interactive.

Contents

1 DCPIMedia history 2 Disney Consumer Products 3 Background

3.1 DCP history

3.1.1 Franchise focus

4 Franchises

4.1 Disney Bunnies 4.2 Disney Dragonkind

5 DCPI structure 6 Disney Shopping

6.1 DS history

6.1.1 Disney Direct Marketing 6.1.2 Disney Shopping

6.2 Catalogs 6.3 Services

7 References 8 External links

DCPIMedia history[edit] Disney Consumer Products
Disney Consumer Products
and Interactive Media was formed in 000000002015-06-01-0000June 2015 as merger of Disney Consumer Products and Disney Interactive. The presidents of DCP and DIM were appointed co-chairs of the division while retaining the presidency of their subsidiary while Disney Publishing Worldwide
Disney Publishing Worldwide
would report to them as co-chairs. The units were brought together due to increase use of technology on the part of DCP with the announced Playmation toy system and digital publishing by DPW.[4] In 2014, The Muppets Studio
The Muppets Studio
was transferred and ended up as a part of the newly formed DCPI Labs unit.[5][6] On January 11, 2016, Maker Studios was placed under the control of Disney Interactive, concurrent with the appointment of Courtney Holt as Maker Studios
Maker Studios
head with the title of executive vice president.[7] Ferraro left Disney eight months later in February 2016 with James Pitaro becoming sole chairman.[3] Disney Co/Op team was formed in 2015 to work with licensees and other partners for branded content like Disney Boxed (the reverse concept of Unboxing) with Hasbro
Hasbro
about creating a toy.[8] Content & Media department was formed under executive vice president Andrew Sugerman in early 2016 from Disney Publishing Worldwide, Disney LOL, Oh My Disney and other units. Maker Studios
Maker Studios
was transferred into DCPI Content and Media in December 2016 while former moved to Disney's corporate strategy unit as executive vice president of media and strategy.[9] Disney Digital Network
Disney Digital Network
was formed by the May 2, 2017 by Disney's Digital Content NewFronts with Maker Studios, the former Disney Online websites, StarWars.com and other digital first content units.[10] DCPI moved to address three issues for all franchises, expanding the audience, category expansion & product development and direct-to-consumer.[11] With Marvel and Star Wars, DCPI planned to push into the female audience. With Star Wars, DCPI partnered with Lucasfilm Animation
Lucasfilm Animation
for Star Wars Forces of Destiny
Star Wars Forces of Destiny
which features female characters, premieres on DCPI's Disney YouTube channel and supported by apparel, books and toys including a new product type, "adventure figures".[11][12] DCPI has worked on aging up Minnie Mouse by working with several designers for product appealing to adults and young adults for primary the fashion field. With Ashley Eckstein's Her Universe, Disney Consumer had already work with on expanding Star Wars and Marvel products to girls and women. Now Her Universe is working on a Disney co-branded "athleisure" line for both sexes and Disney Princess.[11] On March 14, 2018, Disney Consumer Products
Disney Consumer Products
and Interactive Media was merged with Walt Disney Parks and Resorts
Walt Disney Parks and Resorts
to form Walt Disney
Walt Disney
Parks, Experiences and Consumer Products segment.[13] Disney Media Network, however, did not follow the rest of DCPIM to Parks, Experiences and Consumer Products, but instead was transferred to Disney Direct-to-Consumer and International.[14] Disney Consumer Products[edit]

Disney Consumer Products

Former type

Subsidiary

Industry Merchandising

Fate split up

Predecessor Character Merchandising Division

Founded 1929; 89 years ago (1929)[2]

Defunct March 25, 2015; 3 years ago (2015-03-25)

Headquarters Burbank, California[2], United States

Area served

Worldwide

Products Textiles, apparel and luxury goods[2]

Services Licensing

Parent Disney Consumer Products
Disney Consumer Products
and Interactive Media

Divisions Licensing[2]

Subsidiaries Disney Store

Website disneyconsumerproducts.com

Disney Consumer Products, Inc. was a subsidiary and segment of the Walt Disney
Walt Disney
Company dealing with retailing and licensing Disney IP. Background[edit] DCPI's origins trace back to 1929, when Walt Disney
Walt Disney
licensed the image of Mickey Mouse
Mickey Mouse
for use on a children's writing tablet.[ChWDC 1] On December 16 of that year, Walt Disney
Walt Disney
Productions formed the Walt Disney Enterprises (WDE) division to handle merchandising.[ChWDC 2] The Mickey Mouse
Mickey Mouse
doll production by Charlotte Clark
Charlotte Clark
started shortly after in January 1930.[ChWDC 3] The WDE division also hired George Borgfeldt & Company of New York as a licensing agent to make Mickey and Minnie Mouse toys.[ChWDC 4] Borgfeldt & Company in turn set to work developing other products, granting the first license to Walkburger, Tanner and Company of St. Gall, Switzerland, for Mickey and Minnie Mouse handkerchiefs.[ChWDC 5] That summer of 1930, Disney expanded WDE to England, granting a general license to William Banks Levy for Mickey and Minnie Mouse merchandise.[ChWDC 6] In 1932 Disney closed a merchandising contract with Herman "Kay" Kamen for sole representation.[ChWDC 7] Early on WDE began to show results. The company's merchandising made the Silly Symphony film Three Little Pigs (1933) its first profit-making animated film.[ChWDC 8] In 1934, Disney's licensing expanded to hand-crank toy projectors,[ChWDC 9] diamond-studded Mickey Mouse
Mickey Mouse
pins, Mickey Mouse toffee in England[ChWDC 10] and a Lionel wind-up train toy,[ChWDC 11] while a patent is received for Ingersoll-Waterbury Clock Company's Mickey Mouse
Mickey Mouse
watch.[ChWDC 12] More companies licensed the Mickey Mouse
Mickey Mouse
image. General Foods
General Foods
did so for one year and made $1.5 million on the Post Toasties cereal box. Mickey was the first licensed character on such a product.[ChWDC 13] Clashes with other companies weren't unavoidable, though. Disney filed suit on July 31 against the United Biscuit Company of America, Sawyer Biscuit Company, and the Chicago Carton Company for unauthorized use of Disney characters for animal crackers which lasted for four months and ended in Disney's favor.[ChWDC 14] Disney signed with Courvoisier Galleries on July 19, 1938, making the latter company Disney's original art marketing representative. In December, Walt Disney
Walt Disney
Enterprises was renamed Walt Disney Productions.[ChWDC 15] In October 1948, Disney and Kay Kamen extended the merchandising contract, but only for the Americas.[ChWDC 16] In 1949, the Character Merchandising Division is formed with in Disney.[ChWDC 17] Also that year on October 28, Kay Kamen, Disney's licensing representative, died in an Air France
Air France
plane crash over the Azores.[ChWDC 18] With Roy Disney splitting the merchandising division from Walt Disney Productions, Jimmy Johnson became head of the merchandising division's publication department in 1950 and took on managing business affairs for the Walt Disney
Walt Disney
Music Company.[15] Disney had a food division with products from bread to soft drinks, which was mostly discontinued due to its contract with ABC to produce TV shows and the need not to be in competition with potential advertisers.[16] After Disney purchased the rights for Winnie the Pooh
Winnie the Pooh
to make a 1966 animated short film, the company conceded to a broad licensing agreement with Sears, Roebuck & Co..[17] Stephen Slesinger Inc.'s Pati Slesinger found merchandise that Disney did not pay royalties on. Slesinger then attempted to get the A.A. Milne Trust to abrogate its contract. In 1983, Disney paid Stephen Slesinger Inc. and the Milne estate to end the royalty issue and agreed to a new contract that lowered Slesinger Inc.'s royalty percentage.[18] In 1979, the Intergovernmental Philatelic Corporation of New York was licensed by Walt Disney
Walt Disney
Productions to make Disney character stamps for several countries.[ChWDC 19] DCP history[edit] Disney Consumer Products
Disney Consumer Products
was formed in 1985 under Barton K. "Bo" Boyd and[19] incorporated with the State of California in 1986.[20] The first Disney Store
Disney Store
opened in Glendale, California
Glendale, California
on March 28, 1987.[ChWDC 20] On October 12, Disney agreed to a licensing contract with Mattel
Mattel
for a Disney Character infant and preschool toy line.[ChWDC 21] DCP purchased Childcraft Education Corp., makers of children's furniture and equipment and owners of retail stores and catalog sales, from Grolier Inc. in April 1988.[nyt 1] In April 1990, the 50th store was opened in Montclair, California along with the first Mickey's Kitchen fast food restaurant.[nyt 2] On November 11, 1991, Mattel
Mattel
and Disney extended the 1987 agreement, adding Pinocchio, Bambi, Dumbo, It's a Small World, and Autopia to the toy line.[ChWDC 22] In March 1992, Disney Stores closed two Mickey's Kitchens as the restaurants were only breaking even while well received by the customers as the company wanted to focus on overseas expansions.[21] In 1994, DCP ended an exclusive licensing agreement with Sears for Winnie the Pooh. Three distinct product lines were created for Pooh: Disney Pooh, based on the Disney red-shirted tan bear cartoon version; 100 Acre Collection, a more upscale line for department stores and the Classic Pooh line based on the original A.A. Milne books' Ernest H. Shephard illustrations.[17] DCP licensing peak in 1997 with 749 Disney Stores worldwide, operating income of $893 million and 4,200 licensees for mostly Winnie the Pooh and Mickey Mouse
Mickey Mouse
productd plus some popular animated movies.[nyt 3] Disney's and McDonald's ten-year cross-promotional agreement began on January 1, 1997.[nyt 4] In May 1997, the Vermont Teddy Bear Co. filed a copyright infringement suit against Disney over "Pooh-Grams" being similar to its mail-order "Bear-Gram" trademark and logo. Also, Disney Enterprises, Inc. sold DCP operating subsidiary Childcraft Education Corp. to U.S. Office Products Co.[lat 1] In July 1997, Boyd was named chairman of DCP with Canada and US head Anne Osberg was promoted to President, DCP. As president, Osberg also over saw Disney Stores, Walt Disney Records and Disney Interactive.[19] In March 1998, Walt Disney
Walt Disney
Records and Walt Disney
Walt Disney
Music Publishing were transferred out of DCP to Buena Vista Music Group in the Disney studio division.[22] By 1998, Pooh outsold Mickey Mouse
Mickey Mouse
$316 million to $114 million through November of that year in just-licensed-toy sales. By replacing Sears with 100 licensees including Mattel, Hallmark, Timex, Tupperware
Tupperware
and Royal Daulton, DCP has since increased Pooh product lines from $390 million to $3.3 billion.[17] Franchise focus[edit]

DCP office buildings in Glendale at Disney's Grand Central Creative Campus

With Mickey Mouse
Mickey Mouse
and other characters on products everywhere and a general retail decline in 2000, DCP had registered operating income of only $386 million.[nyt 3] In Mid-December 1999, Andrew P. Mooney became the president of DCP under Chairman Boyd in a general shake up of the unit.[23] He created the Disney Princess
Disney Princess
franchise in January 2000.[nyt 5][24] He also developed the Disney Couture fashion line, Walt Disney
Walt Disney
Signature furniture, a princess-inspired bridal gowns line, and lines based on the Pixar
Pixar
films, Toy Story and Cars.[lat 2] Mooney had DCP try an Always Fresh labeled women's nightshirts and T-shirts line which attempt to be more mature but failed. He also reduced the number of licensees in half, sold low sale stores and had staff actively pursuing licensing partners than waiting for proposals. For example, Mooney, worked to have Fred Segal, a high-end retailers, sell specialty products and opened a sales office near Wal-Mart's headquarters in Bentonville, Arkansas. In 2001, Mooney lead a promotion of Mickey Mouse
Mickey Mouse
T-shirts by getting them into the hands of celebrities, which was a success. Also, Disney Publishing issued its first original comic book, W.I.T.C.H., which was successful enough to be adapted into an animated series.[nyt 3] Consumer Products also began expanding licensing in the food category in the 2000s. DCP agreed to a licensing agreement with Kellogg Company for a Kellogg's
Kellogg's
Disney cereal line launched in February 2002; Kellogg's
Kellogg's
Disney Mickey's Magix, Kellogg's
Kellogg's
Disney Hunny Bs, and Kellogg's
Kellogg's
Disney/ Pixar
Pixar
Buzz Blasts.[25] In May 2003, DCP and Wells' Dairy launched a Disney-branded dairy line with a variety of new ice creams, frozen novelties and yogurt products.[26] In May 2005, DCP licensed Krogers
Krogers
the Old Yeller name to sell dog food.[27] The Japanese stores were sold to Oriental Land Company in 2002,[lat 3] while most North American stores were sold and licensed in November 2004 to The Children's Place.[lat 4] Disney licensed Motorola
Motorola
for cordless phones and two way handset radios in August 2002.[28] For the first 3 quarters of 2004, Disney Consumer Products
Disney Consumer Products
made $388 million in operating income placing the year ahead of 2000 and 2003. In May 2004, the Disney Cuties design (a more anime style) line was introduced with T-shirts. Mooney's major initiatives was to turn Disney into a lifestyle brand by relying on the Disney brand reputation instead of its characters to sell clothing and household goods with half the royalty percentage of the 10% for Disney characters. At Fred Segal in August, the retailer was test selling Snap watches, with swappable faces and wristbands, with Disney characters with hipper, urban designs. In Spring 2005, DCP planned to start sell pants and jean jackets under the Disney Denim brand with a cartoon whimsical elements.[nyt 3] On August 5, 2004, the Disney Dream Desk PC, designed by Frog Design and manufactured by Medion, began being sold at CompUSA
CompUSA
and Disney online. DCP planned to release a camcorder and digital camera later in the year.[29] Disney purchased the rights to The Muppets
The Muppets
and the Bear in the Big Blue House franchises from The Jim Henson Company
The Jim Henson Company
on February 17, 2004.[nyt 6] The two brands were placed under control of the Muppets Holding Company, LLC, then as a unit of Disney Consumer Products.[30] In 2005, DCP has begun working with various Indian retail outlets to establish Disney Corners within the outlets to sell licensed merchandise.[31] Also that year, Mooney formed the Disney Fairies franchise which launched in the fall with the Fairy Dust and the Quest for the Egg book.[24][32] In the early 2000s, DisneyToon Studios
DisneyToon Studios
(DTS) joined DCP as their internal Disney conglomerate video partner in developing the new Disney franchises. While DCP eyed other potential franchises, DTS looked to the Seven Dwarfs for a male centric franchise to counterbalance the female centric Fairies by 2005.[33] In 2006, the Muppets Holding Company was transferred from the Disney Consumer Products unit to The Walt Disney
Walt Disney
Studios with studio executives passing on oversight, the unit was placed in the special events group.[nyt 6][30] With Disney Princesses a success and Disney Fairies just under way in 2006, Consumer Products started looking into the next possible franchises with Disney Bunnies selected already.[34] DCP concluded a consumer products master licensing agreement for Indochina, including Vietnam, Cambodia and Laos in May, with East Media Holdings Inc.'s EMHI Licensing Inc.[35] On September 26, the Disney Jeans brand was launched in India under license to Indus Clothing, who planned to open 30 Disney Jean stores by the end of 2007.[36] In October, DCP India licensed the rights to Ravi Jaipuria Corporation for five years to set up 150 Disney Artist brand stores and wholesales under the Disney Artist brand, which sold Disney character-branded greeting cards, stationary, arts, crafts and party products in India, Nepal, Sri Lanka, Bangladesh and Maldives.[37] In January 2007 two new DCP franchises were launched, Disney Bunnies and Disney Dragonkind.[38][39] In 2008, Disney purchased back its Disney Stores from The Children's Place.[lat 2] On June 5, 2008, Disney Interactive
Disney Interactive
Studios is transferred out of DCP to the Disney Interactive
Disney Interactive
Media Group.[40][41] John Lasseter
John Lasseter
of Pixar
Pixar
became a creative advisor to DCP in 2009 after already assisting on Cars products. Lasseter pushed for an end to "label slapping", which is using a popular move to sell unrelated generic toys.[lat 5] The Disney Princesses franchise has generated more than $4 billion in retail sales worldwide.[lat 2] In post-Christmas 2009, Disney Pook-A-Looz, a plush line of Disney caricatures, was launched with its first set at Toy'R'Us with Disney Stores receiving them in mid-March 2010 with the Cheshire Cat selling well.[42] The Muppets
The Muppets
were considered the best sellers of the second set of Pook-A-Looz over the expected “Nightmare Before Christmas” characters.[43] In 2009, Disney acquired Marvel Entertainment
Marvel Entertainment
for $4.24 billion.[44] Josh Silverman, a senior executive at Marvel, was appointed Executive Vice President of Global Licensing for Disney Consumer Products
Disney Consumer Products
and helped facilitate the Disney-Marvel integration.[45] In 2011, Disney fired Marvel Studios' marketing department,[46] taking over marketing of their films beginning with the 2012 film The Avengers.[47] The Cars sequel was approved for a 2011 debut despite the original being panned by the critics and one of the lowest grossing Pixar
Pixar
films as its licensed products have done well.[lat 6] Mooney stepped down as DCP chair in September 2011.[lat 2] With Robert Chapek being appointed president of DCP, DCP expanded its responsibility to include all retailing, distribution and licensing for Marvel, Pixar, video discs and video games.[lat 7] Swampy the Alligator from Where's My Water?
Where's My Water?
was the first Disney Interactive Media Group original character to get the merchandising treatment by 2012.[48] In 2012, Disney was the world’s largest licensor and number 1 in the entertainment category according to the International Licensing Industry Merchandisers' Association for another year with an 80% market share and $39.5 billion.[49] In March 2013, Disney sent a letter to its suppliers to have them pull any Disney branded products out of the five "highest-risk countries" by April 2014: Bangladesh, Ecuador, Venezuela, Belarus and Pakistan, based on a World Bank-governed metric report. This was announced in May after a Bangladeshi factory building collapsed. Haiti and Cambodia, which are also low-ranking countries, were allowable per Disney's new policy so long as the factories worked with the Better Work health and safety program run by the International Labour Organization and the International Finance Corporation. Bangladesh factories were liable to get work if they also partnered with the Better Work program. Disney also stated that less than 1% of its products were sourced from Bangladesh and even less from the other four countries.[50] DCP began representing Lucasfilm
Lucasfilm
brands in June 2013.[51] With the addition of Star Wars, Disney has six of the top 10 franchises: Disney Princess (1st), Star Wars
Star Wars
(2nd), Winnie the Pooh
Winnie the Pooh
(3rd), Cars (4th), Mickey & Friends (6th), and Toy Story (8th), with two more in the top twenty; Disney Fairies
Disney Fairies
(11th) and Spider-Man (16th).[49] In October, DCP announced an arrangement with Wet Seal
Wet Seal
for an ABC Family character inspired Crush by ABC Family apparel and accessories line to reach the shelves in 2014.[52] In April 2014, DCP was the subject of online criticism from numerous parents (through the Disney Store's Facebook page and other forums) for severely underestimating consumer demand of merchandise related to Disney Animation's 2013 blockbuster hit, Frozen.[53][54] DCP saw its profit increase by 22% for the 2014 year.[nyt 7] On February 23, 2015, Robert Chapek was named chairman of Walt Disney Parks and Resorts, effective that day.[nyt 7] Leslie Ferraro, formerly executive vice president of global marketing, sales and travel operations of Walt Disney
Walt Disney
Parks and Resorts, was named president of DCP.[lat 8] Franchises[edit]

Franchises launched[34]

Disney Princess
Disney Princess
(2000)

Disney Fairies
Disney Fairies
(2006)

Franchises considered (2006)[34]

Disney Bunnies

Disney Dwarves

Disney Horses

Disney Mermaids

Disney Trains

Andrew P. Mooney of Disney Consumer Products
Disney Consumer Products
(DCP) created the Disney Princess franchise in January 2000.[nyt 5] In 2005, Mooney formed the Disney Fairies
Disney Fairies
franchise which launched in the fall with the Fairy Dust and the Quest for the Egg book.[24][32] In the early 2000s, DisneyToon Studios
DisneyToon Studios
(DTS) joined DCP as their internal video partner within the Disney conglomerate in developing the new Disney franchises. While Consumer Products eyed other potential franchises, DTS looked to the Seven Dwarfs for a male-centric franchise to counterbalance the female-centric Fairies by 2005.[33] The Muppet franchise was held by DCP, via the Muppet Holding Company, after it was purchased in 2004 and transferred in 2006 to WaltDisney Studios.[nyt 6][30] With Disney Princesses becoming a success and Disney Fairies
Disney Fairies
just under way in 2006, Disney Consumer Products
Disney Consumer Products
started looking into the next possible franchises (see table at right) with Disney Bunnies selected already.[34] In January 2007, two new DCP franchises were launched, Disney Bunnies with three books and Disney Dragonkind with a set of statues.[38][39] Complications relating to the production of Tinker Bell, the debut film of the Disney Fairies
Disney Fairies
franchise, led to discussions over the focus of DisneyToon Studios. Pixar's leadership exerted control and affected Franchise projects at the production company. Tinker Bell's animation was scrapped and was restarted while two possible franchise projects were cancelled, "Disney's Dwarfs" and the "Disney Princess Enchanted Tales" line after the latter's first DVD release.[55][56] The June 2013 release of the Disney Princess
Disney Princess
Palace Pets app from Disney Publishing lead DCP to turn Palace Pets into a Disney Princess franchise extension with the release of The Palace Pets toy line in August from licensee, Blip Toys. The line was also listed by TimetoPlayMag.com for its Most Wanted List Holiday 2013.[57]

Disney Bunnies[edit]

Disney Bunnies

Created by Disney Consumer Products

Original work Licensing spin-off

Print publications

Book(s)

"I Love You, My Bunnies" "Thumper Counts to Ten" "Goodnight, Thumper!"[38]

Miscellaneous

spun off from Bambi
Bambi
and Bambi
Bambi
II

Disney Bunnies is a Disney Consumer Products
Disney Consumer Products
spin-off franchise based on Thumper from the 1942 film Bambi
Bambi
and its 2006 followup Bambi II.[34][39] Selected as DCP's third franchise to be launched,[34] Disney Bunnies was launched on January 15, 2007 with three books.[38]

Disney Dragonkind[edit]

Disney Dragonkind

Created by Disney Consumer Products

Original work Licensing spinoff

Miscellaneous

Toys Statues

Spun off from Disney movies

Disney Dragonkind is a Disney Consumer Products
Disney Consumer Products
spin-off franchise based on dragons appearing in Disney animated movies.[38][39] It was launched in January 2007 with a statue of Maleficent
Maleficent
(from Sleeping Beauty) in dragon form. Gentle Giant Studios sculpted the three first statues with the last two being: Mushu from Mulan and Elliot from Pete's Dragon.[38]

DCPI structure[edit]

Disney Licensing Disney Retail

Disney Store
Disney Store
Worldwide, Inc. Disney Shopping, Inc., online and other direct marketing channels

Games and Interactive Experiences

DCPI Labs team[4]

The Muppets Studio
The Muppets Studio
(formerly Muppets Holding Company LLC)[58]

DCPI Publishing and Digital Media

Disney Digital Network[10]

Polaris, gaming channel Advanced Media Disney Social Disney Co/Op, custom content[8] and all platform ad sales disney.com Disney Style[10] Oh My Disney[8] Disney LOL[8] babble.com[8] Disney Family (Family.com)[10] Go.com: formerly GO Network StarWars.com and Star Wars
Star Wars
app[10]

Disney Publishing Worldwide

Disney Shopping[edit] Disney Shopping, Inc., formerly Disney Direct Marketing (Disney Direct Marketing Services Inc.; DDM), is the direct sales subsidiary of Disney Consumer Products, a segment subsidiary of the Walt Disney Company.[59] DS history[edit] Disney Direct Marketing[edit]

Fiscal Year sales (million)[60]

1994 $65

1998 estimated $200

The Walt Disney Company
The Walt Disney Company
purchased the Childcraft Education Corporation for $52 million from Grolier Inc. to expand its mail-order business, indicating that the children's furniture and equipment area will fit with the Disney characters' target market. Childcraft's mailing list would boost Walt Disney
Walt Disney
Family Gift Catalog's mailing list from 2.8 million to 8 million.[61] Disney Direct Marketing Services Inc. was incorporated on May 1, 1990.[62] In 1996, Disney Stores had started leasing land in the Southpoint Distribution Park in Memphis. In 1997, Disney Direct Marketing started operating out of a building built there by Clayco.[63] Prior to December 1996, Disney Direct Marketing had sold the Playclothes catalog as they did not support the Disney brand. At that time, DDM had a in-house Kansas City telemarketing center and a warehouse in Memphis. In December 1996, DDM's HQ was moved from New York City to the main Disney campus in Burbank, California. Due to the relocation, the unit needed to restaff. Donna Bhatia was hired then as Disney Direct Marketing as vice president of marketing and new business development and was involved in the restaffing adding another 4 hours to her work day. The company added its first services then with the Pooh Gram 1-800 gift service.[60] The company added its first services in December 1996 with the Pooh Gram 1-800 gift service.[60] In May 1997, Disney Direct Marketing was sued over the service for copyright and trademark infringement of Vermont Teddy Bear Company's trademark mail-order "Bear-Gram" ideas and logo.[64] By October 1997, the case was settled out of court with an agreement that includes changes to reduce confusion.[65] Also in May 1997, Disney sold its Childcraft Education Corp. to U.S. Office Products Co. for $14.6 million.[64] Disney sold Childcraft as the catalog did not support the Disney brands.[60] Bhatia got the Disney Catalog distributed by the Disney Stores, which had not happened much before and generated sales of $13 million at lower mail costs. She then found that Disney had multiple (60) customer databases of which only five were used for catalog mailings. A combination of 60 databases had 20 million records after removing duplicated records consisting of 10 million households. With the unified database, Disney started adding additional catalogs started in spring 1997 with The Walt Disney
Walt Disney
Gallery Catalog plus two more by June 1998. With the increased sales, a new warehouse was being build in South Carolina.[60] With Disney's purchase of the remainder of Infoseek in July 1999, the Go Network, Infoseek, the Disney Catalog, Disney Online (Disney.com and DisneyStore.com), ABC News Internet Ventures and ESPN Internet Ventures and Buena Vista Internet Group are merged into the Go.com company.[66] Disney Shopping[edit] Disney Direct Marketing Services Inc. had changed its name to Disney Shopping, Inc. as it operated online with the disneyshopping.com domain. By January 31, 2006, Disney Shopping's Kansas call center was closed with some of the 250 employees would transferring to a Utah call center and few would remain until May 2006.[59] On May 19, 2009, disneyshopping.com was redesigned and relaunched at a new domain, disneystore.com, with the additional of Disney Parks and Resorts products.[67] Catalogs[edit]

Disney Catalog[60] Walt Disney
Walt Disney
Gallery (Spring 1997-), a twice-a-year collectibles catalog, which has also been sent to Lenox Mint, Danbury Mint and Franklin Mint catalog lists. By June 1, 1998, its circulation was 2.5 million copies per year and generating $6 million in annual sales.[60] Disney Kids (by July 1998-), sent to parents twice a year in August focusing on back-to-school and in September focusing on Halloween costumes. By June 1, 1998, its circulation was 1.3 million copies per year and generating $3 million in annual sales.[60] disneystore.com, formerly disneyshopping.com[67] Pooh’s Corner (1997-), for fans of the bear character. By June 1, 1998, its circulation was 4 million copies per year and generating $6 million in annual sales.[60] Playclothes (sold by 12/1996)[60] Childcraft (April 1988[61]-May 1997), a line of educational products[64]

Services[edit] 1-800 gift service

Pooh Gram (December 1996- ) - A parent can order an occasionly-dressed Pooh bear sent with a personal message. This service takes in $10 million in revenue per year.[60] Mickey Gram - Pending as of June 1998[60]

Club

Winnie the Pooh
Winnie the Pooh
Flag - Sends holiday flags on a regular basis, which did $10 million a year in revenue in 1997.[60]

References[edit]

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Maker Studios
(EXCLUSIVE)". Variety. Retrieved June 24, 2017.  ^ a b c d e Spangler, Todd (2 May 2017). "Disney Sets More Family-Friendly Path for Maker Studios". Variety. Retrieved 24 June 2017.  ^ a b c Lisanti, Tony (May 1, 2017). "Disney's Vision for the Future". License! Global. Retrieved June 27, 2017.  ^ "Everything you need to know about new ' Star Wars
Star Wars
Forces of Destiny' series". ABC News. April 13, 2017. Retrieved June 27, 2017.  ^ Barnes, Brooks (March 14, 2018). "Disney Reorganization Anticipates 21st Century Fox Assets". The New York Times. Retrieved March 14, 2018.  ^ Spangler, Todd (March 14, 2018). "Disney Reorganizes Divisions, Creates Dedicated Direct-to-Consumer Streaming Unit". Variety. Retrieved March 15, 2018.  ^ Ehrbar, Greg (2006). Mouse Tracks: The Story of Walt Disney
Walt Disney
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DisneyToon Studios
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Polsson, Ken. "Chronology of the Walt Disney
Walt Disney
Company". KPolsson.com.  Missing or empty url= (help)

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Walt Disney
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The New York Times
The New York Times
( The New York Times
The New York Times
Company).

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Los Angeles Times. (Tribune Publishing).

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