Disney Fastpass Service (styled as FASTPASS), FastPass+, and MaxPass are virtual queuing systems created by the Walt Disney Company. First introduced in late 1999 (though the idea of a ride reservation system was first introduced in world fairs), Fastpass, FastPass+, and MaxPass allow guests to avoid long lines at the attractions on which the system is installed, freeing them to enjoy other attractions during their wait. Disney's Fastpass and FastPass+ services are available at no additional charge to all park guests, while MaxPass costs US$10 a day.
Each attraction inside a Disney theme park has a maximum number of guests that attraction can handle in a given operating day. For example, a ride-through attraction like the Haunted Mansion may be able to carry 2,000 guests per operating hour. During a 12-hour operating day, 24,000 guests can experience this attraction. Similarly, a live theatrical show with a theatre capacity of 3,000 guests that has five shows during the day has a capacity of 15,000 guests. When Fastpass is installed on the attraction, a certain number of those seats (in the theatre, on the ride vehicles, etc.) are set aside. The remainder are made available on a "stand-by" basis to other park guests. The number of Fastpasses available is evenly divided into time intervals. As guests obtain Fastpasses for the attraction, time intervals are depleted, moving the return time. For an average attraction, the Fastpass wait will generally stay near this initial pre-set time. In the case of very popular attractions, such as Splash Mountain or other major thrill rides, time intervals are depleted quickly, resulting in longer virtual waits. Sometimes, all the time intervals will be depleted early in the day, at which point Fastpasses are no longer available for the given attraction during that day.
Disney currently operates a paper ticket Fastpass system at its parks in Paris, Hong Kong, and Tokyo. Walt Disney World in Florida has eliminated the paper ticket system to implement a FastPass+ system of reservations made in advance via computer, app or in park kiosks. Disneyland uses a digital version of the Fastpass system, with paper "reminder" stubs. On December 18, 2013, Disney's Animal Kingdom eliminated the legacy paper system in favor of FastPass+ for all guests, followed by Magic Kingdom, Epcot, and Disney's Hollywood Studios on January 14, 21 and 23 respectively.
Paper Fastpass tickets are dispensed by machines outside each attraction that uses them. The guest inserts their park ticket into a reader on the machine. The machine then returns the admission ticket and a Fastpass ticket will be printed. This ticket will show the time window at which the guest may enter the special priority line at that attraction. The return time period given is normally one hour for rides (30 minutes at Disneyland Resort Paris), and 15 minutes for theatrical presentations. It will also show when another Fastpass can be obtained.
In normal practice, only one Fastpass ticket can be held at a time. Another Fastpass ticket can be obtained either at the start of the current Fastpass ticket's return time or after two hours, whichever is earlier. If a guest attempts to obtain another Fastpass before these times, an informational ticket will be printed indicating when the next ticket can be obtained. An exception to this is the World of Color show at Disney California Adventure, which distributes tickets early in the day for the evening performances; guests may still obtain standard Fastpass tickets for other attractions even if they hold a ticket for World of Color. Other shows offering Fastpass at Disneyland Resort operate using this principle. Guests may hold a Fastpass for a character meet-and-greet at the same time they hold a Fastpass for another ride or attraction.
FastPass availability is subject to change at any time without notice, and is generally not used at all during separate-ticket events, such as Mickey's Very Merry Christmas Party, or during special after-hours events for resort guests or annual passholders.
Attraction Re-Admission Tickets may be issued due to various circumstances and are issued on a case-by-case basis.
Originally, a guest could only hold a single Fastpass at a time; if a guest tried to insert a park ticket into another Fastpass machine before the time shown on their previous Fastpass, the machine would generate a ticket with a message printed on it stating that it was not yet time to obtain another Fastpass. Currently, additional Fastpasses can obtained after two hours or at the beginning of the Guest's next Fastpass reservation time (whichever is shorter), but still only one Fastpass per attraction per park ticket in every interval.
Vacations to Disneyland which were booked through AAA Vacations in 2006 came with park admission tickets which could be used to collect Fastpass tickets from multiple attractions at one time. Under this exclusive program, a guest could hold multiple Fastpass tickets per park ticket for multiple attractions at the same time. This Multi-Fastpass feature was discontinued as of January 2007.
A bug in the first implementation of Fastpass allowed guests to get a pass by using tickets other than Disney's own admission media. Old tickets and even passes for other parks would result in the machines printing out another Fastpass. This has since been corrected.
Epcot's Mission: SPACE was the first attraction built with Fastpass in mind, with a specific queue area for it. Earlier attractions were retrofitted for Fastpass by rerouting the queue area to allow a shorter line near the boarding area.
Fastpass is used mainly on the most popular park attractions, such as Space Mountain, Test Track, Expedition Everest, Soarin' and the Twilight Zone Tower of Terror; therefore, the rides that offer Fastpass service vary over time. Smaller attractions would not benefit from Fastpass due to short or fast-moving lines.
On August 30, 2007, the Walt Disney Company filed a patent for using SMS as a way to get and use FastPasses in the park. The patent indicated that guests staying at Disney hotels would be allowed to make early reservations for attractions using their in-room television.
The World of Color show at Disney California Adventure uses Fastpass as the only method of getting tickets for entering the Paradise Park viewing area aside from obtaining reserved seating vouchers through a World of Color dining package at select Disney California Adventure table service dining locations or a World of Color picnic package.
FastPass+ allows guests to reserve and plan a visit to a Disney Park in advance for select FastPass+ attractions, Character Greetings, entertainment, and viewing areas for parades and fireworks. The new system allows guests to make reservations up to 60 days in advance, and change at any time. FastPass+ is a reservation and scheduling system, unlike the old paper FASTPASS system, which was a virtual queuing concept. Additionally, guests are encouraged to reserve FastPass+ sections with their group and are allowed to change the group's FastPass+ reservation. Currently guests staying at an onsite Disney resort can make reservations up to 60 days in advance while all other guests can schedule reservations up to 30 days in advance, assuming tickets are linked to their account. Annual Passholders can hold Fastpass+ reservations for up to 7 different days in the 30-day window. If a Passholder is staying at a Disney resort onsite, they have 60 days to make reservations for the entire length of the stay. Guests can make three reservations in advance for each day, and all three must be at the same theme park. Disney's Animal Kingdom, Epcot, and Disney's Hollywood Studios separate the attractions available for reservation into two tiers. Guests are restricted in the combination of attractions they are able to reserve in these parks to ensure better reservation availability for others at the parks' most popular attractions. Guests may make a further reservation via an in-park kiosk or the My Disney Experience app after they have used their initial three selections subject to availability. They may continue to do so after each reservation has been used until all reservation slots have been allocated for the day.
Walt Disney World in Florida is currently the only resort to have implemented FastPass+ to replace the paper ticket based system as part of its wider introduction of the MyMagic+ vacation planning, ticketing and reservation system.
On January 11, 2017, Disney announced Disney's MaxPass for the Disneyland Resort. The new system works in conjunction with the original FastPass system. It is the first virtual queue system from Disney that is not free, costing US$10/day or $75/year upon launch in 2017. It is included with select Disneyland Annual Passports. The system allows users to receive a FastPass return time on their smartphone through the Disneyland mobile app when they are inside the parks. Guests who buy the MaxPass system are also able to download their PhotoPass pictures for free.
During Disney's Year of a Million Dreams promotion (January 2007-December 2008), many guests received a special Dream Fastpass. Cast members awarded Dream Fastpasses to guests standing at predetermined random locations inside the park, at predetermined times (usually within the first few hours of opening). The Dream Fastpass was a card hung on a lanyard with a removable tab for each enabled attraction. Guests could enter the Fastpass return line whenever they chose, where they handed over that attraction's tab.
At the Disneyland Resort, the Dream Fastpass entitled guests to one priority entry to each attraction with Fastpass access in both Disneyland and Disney California Adventure Park parks. At Walt Disney World, Dream Fastpasses were good only for the park in which they were awarded (for example, an award in the Magic Kingdom was good only for that park's attractions).
Throughout the summer of 2011-2012, dubbed Disney Soundsational Summer, guests staying at any of the three hotels of the Disneyland Resort received two complimentary Fastpasses per person. These passes allowed guests to enter the Fastpass line of any Fastpass attraction (plus The Little Mermaid: Ariel's Undersea Adventure, which does not otherwise offer Fastpass) at any time they chose, similar to the Dream Fastpass. The Disneyland Resort has since repeated this promotion, currently for Annual Passholders.
Guests who stay in the Disneyland Hotel or in club-level accommodations at Disneyland Resort Paris hotels receive an untimed single-use Fastpass voucher for each day of their stays, usable any time except between 13:00 and 16:00 hours. Guests in Castle Club accommodations at the Disneyland Hotel or suites in any hotel instead receive a VIP Fastpass, which can be used repeatedly for the full length of stay with no time restrictions. In each case, the Fastpass is usable only on rides with Fastpass facilities.