DELAWARE NORTH is a global food service and hospitality company
Buffalo, New York
Buffalo, New York . The company also operates in the
lodging, sporting, airport, gaming and entertainment industries. The
company employs over 55,000 people worldwide and has over $2.6 billion
in annual revenues.
* 1 History
* 2 Operating divisions
* 2.1 Sportservice
* 2.2 Gaming & entertainment
* 2.3 DNC International
* 2.4 Parks ">
Delaware North is headquartered in the Delaware
North Building in
Buffalo, New York
Buffalo, New York
Delaware North began as Jacobs Brothers, founded in Buffalo, New
York, in 1915 by brothers Marvin, Charles and Louis Jacobs. The
current operating name for the holding company was first used in 1980.
The company remains family-owned and operated by
Jeremy Jacobs , who
also owns the
Boston Bruins . The arena in which the Bruins play, the
TD Garden , is owned by Delaware North. Jacobs is also a member of the
U.S. Department of Commerce Travel and Tourism Board.
Jacobs Brothers initially operated theater concessions. When the
establishments closed down in the hot summer months, the three men
turned their attention to ballparks, the first being Offermann Stadium
, and the creation of the sports concession industry. Sportservice was
created in 1926 following contracts with minor-league ballparks in
Buffalo and Syracuse , New York. Sportservice is Delaware North's
largest operating company. In 1930, the company entered into its first
major-league deal by signing an agreement with the
Detroit Tigers to
handle food service at
Navin Field . The Jacobs brothers expanded
their business in 1939 by acquiring a racetrack, marking the beginning
Delaware North Companies Gaming ">, a move that bolstered its
airport business. The company obtained the contract to provide visitor
Yosemite National Park in 1993. under the terms of the
largest concessions contract in the U.S. National Park Service. The
award sows the seeds of a new line of business: Delaware North
Companies Parks & Resorts.
Delaware North won the contract to run the Kennedy Space
Center Visitor Complex . In the late 1990s, the company worked toward
becoming the largest racino operator in North America by adding gaming
to some of its racetrack properties. The company moved its World
Headquarters from the
Main Court Building to the Key Center South
Tower in 1999. The company became the first U.S. hospitality company
in the world to have its GreenPath environmental management system
registered to the guidelines put forth by the International
Organization for Standardization (ISO 14001) in 1991. In the early
2000s, the company became a hotel owner by purchasing Tenaya Lodge at
the entrance to Yosemite and Harrison Hot Springs Resort & Spa in
British Columbia, and by building a hotel at its gaming and racing
destination resort in Wheeling, West Virginia. 2004 saw the company
beginning GuestPath, its companywide continuous improvement process.
The company entered the European market with a contract at Wembley
Stadium , followed by one at
Emirates Stadium in 2006 and 2007. In
2008, the company signed a 10-year contract at
Pride Park Stadium ,
Delaware North got a contract to operate a 4,500 slot
machine racino at
Aqueduct Racetrack in
Queens, New York
Queens, New York . It lost the
contract in 2009 when it could not make a $370 million upfront payment
to the state of New York. The company was hired by Garrison
Investments in 2009 to operate the
RMS Queen Mary in Long Beach CA.
This partnership ended in April 2011. In 2010, the company acquired
Jumer\'s Casino & Hotel located in
Rock Island, Illinois
Rock Island, Illinois . Thereafter,
the company entered the European travel hospitality market opening
outlets at Gatwick, Heathrow, and Edinburgh Airports, and the Euston
Railway Station. It also acquired the Australian Resorts at Lizard
Island , Heron Island , and Wilson Island on the Great Barrier Reef
and King\'s Canyon in the Red Centre of Australia.
Delaware North launched a new global brand identity as the
company prepared to celebrate its 100th anniversary in 2015. The
company is now known just as “Delaware North” – no longer as
Delaware North Companies” – and ended the use of the acronym
“DNC” in its logo.
The majority of its operating companies, which previously had been
identified as “
Delaware North Companies Parks & Resorts,” for
example, are now called “Delaware North.” The only exceptions are
Delaware North Sportservice – given its historical importance as the
company’s original operating company and brand recognition in the
sports industry – and Delaware North’s most recent acquisition,
Patina Restaurant Group.
Delaware North issued a letter to the U.S. National Parks
System, asserting various intellectual property rights, including such
names as Ahwahnee, Curry VIllage, Wawona and other historic names it
acquired when it purchased the Yosemite Park ">
GAMING & ENTERTAINMENT
Delaware North Companies Gaming & Entertainment is a gaming and
racing operations company that focuses on racing venues that offer
video gaming machines, poker rooms, table games, restaurants, retail
shops and hotels. The company operates more than 10,000 video gaming
machines in such places as New York ,
West Virginia . Venues include:
* Wheeling Island
Southland Greyhound Park
Southland Greyhound Park
Miami Valley Gaming (50%)
* Hamburg Gaming
Finger Lakes Gaming and Race Track
* Daytona Beach Kennel Club & Poker Room
Arizona Greyhound Racing
Delaware North Companies International provides food service and
hospitality to international sporting and entertainment venues
Wembley Stadium ,
Emirates Stadium ,
Pride Park Stadium
Australian Open tennis tournament.
PARKS & RESORTS
Delaware North Companies Parks & Resorts was founded in 1992
following the company's winning bid for primary concessions at
Yosemite National Park . The company now operates at other venues
Grand Canyon ,
Niagara Falls State Park , Kennedy Space
Center Visitor Complex and Gideon Putnam Resort (among others).
PATINA RESTAURANT GROUP
In February 2014,
Delaware North announced it would acquire a
majority stake Patina Restaurant Group (PRG), one of the nation’s
leading multi-concept operator in the premium segments of the
restaurant and catering industry. PRG has operations at landmark
locations in high-profile cultural and entertainment venues in New
York City, California, and Orlando, Fla. Among them are: Rockefeller
Center , Lincoln Center,
Walt Disney World ,
Disneyland , Walt Disney
Concert Hall , the
Empire State Building , Grand Central
Station/MetLife Building and
Madison Square Garden . Patina is also
the official caterer for the Creative Arts Ball and the Emmy Awards
TRAVEL HOSPITALITY SERVICES
Delaware North Companies Travel Hospitality Services operates food,
beverage and retail at airports and toll plazas throughout the United
States. The company operates at venues such as Los Angeles
International Airport ,
Minneapolis-St Paul International Airport ,
Nashville International Airport , Buffalo Niagara International
Airport , and the
Detroit Metro Airport
Detroit Metro Airport . The company recently opened
Sports Illustrated retail store at Detroit Metro
Airport's new North Terminal. In September 2008,
Delaware North also
recently unveiled uWink technology which helps make it easier for
international travelers at Ft. Lauderdale Airport.
Delaware North Companies Boston owns TD Garden, the home arena for
Boston Bruins hockey team and
Boston Celtics basketball team.
Jeremy Jacobs , Chairman of Delaware North, also owns the Bruins. TD
Garden is the site of the annual Beanpot college hockey tournament,
and hosts the annual
Hockey East Championships. The arena has also
hosted many major national sporting events including the 1999 and 2003
NCAA Division I Men's Basketball regional first and second rounds, the
2009 and 2012 Sweet Sixteen and Elite Eight, the 1998 Frozen Four ,
the 2004 Frozen Four , the 2014 United States Figure Skating
Championships , the 2006 Women\'s Final Four , and the 2015 Frozen
Four . It hosted games 3, 4, and 6 of the
2011 Stanley Cup Finals and
2013 Stanley Cup Finals for the Bruins, and games 1, 2, and 6 of
2008 NBA Finals and games 3, 4, and 5 of the
2010 NBA Finals for
DELAWARE NORTH CLAIM TO RIGHTS TO HISTORIC YOSEMITE PLACE AND SITE
Main article: DNC Parks and Resorts at Yosemite, Inc. vs. The United
States of America
Delaware North Companies, having lost the contract to run the
concessions at Yosemite, now claim that the names of many historic
sites within Yosemite actually belong to them, and not to the NPS or
American people. The site names include Curry Village, Ahwahnee Lodge,
Wawona Hotel, Half Dome, and--incredibly, Yosemite National Park
itself. The result has been a public relations nightmare for DNC,
including calls for boycott of its concessions at other sites.
Delaware North sued the
National Park Service in the United
States Court of Claims for breach of contract .
AWARDS AND RECOGNITION
Delaware North chefs competed in the 2008
Culinary Olympics in
Erfurt, Germany . Delaware North's corporate chef and chief culinary
ambassador Roland Henin coached the group. Each chef earned an award
for their efforts. Executive sous chef Ambarish Lulay and executive
chef Scott Green earned silver medals.
Delaware North Companies Parks ">
* ^ "FM\'s 2008 Top 50 Management Companies". Food Management
Magazine. Retrieved 2008-11-13.
* ^ "
Delaware North Companies Retrospective; January 2007-June2008"
Delaware North Companies. Archived from the original (PDF) on
November 12, 2008. Retrieved 2008-11-13.
* ^ "Companies in court over deal for Rosecroft: Whether they do
business might depend on 1972 racketeering conviction".
Baltimoresun.com. Retrieved 2014-04-20.
* ^ "
Jeremy Jacobs Looks Like a Saint Compared To His Father".
Bostonmagazine.com. Retrieved 2014-04-20.
* ^ "Look What Louie Wrought". cnn.com. Retrieved 2014-04-20.
* ^ "U.S. Picks Concessionaire for Yosemite Park".
New York Times .
December 18, 1992. Retrieved September 1, 2011.
* ^ "
Delaware North Launches New Brand Identity and Logo Delaware
North". media.delawarenorth.com. Retrieved 2016-10-09.
* ^ "Archived copy". Archived from the original on January 25,
2015. Retrieved January 14, 2015.
* ^ "
Delaware North Companies Sportservice Garners Recognition in
PETA List of Top Vegetarian Friendly Ballparks". Archived from the
original on April 4, 2009. Retrieved 2008-11-13.
* ^ "Baseball Food Honors Go to
Delaware North / Sportservice".
Scoreboard Gourmet. Archived from the original on 2011-07-16.
* ^ "
Delaware North Companies Wins
Wembley Stadium Contract". PR
Newswire. Archived from the original on October 21, 2012. Retrieved
* ^ "
Derby County News Club News Club News DELAWARE NORTH
LINK WITH RAMS". Dcfc.premiumtv.co.uk. Archived from the original on
October 11, 2008. Retrieved 2010-08-13.
* ^ "
Delaware North Companies Cuts Costs and Boosts Performance
With VMware Virtual Infrastructure Software" (PDF). VMWare.com.
* ^ "About Yosemite". Yosemite National Park. Retrieved 2008-10-13.
* ^ Glynn, Matt (February 9, 2014). "
Delaware North to Acquire
High-End Restaurant Group". The Buffalo News. Retrieved February 21,
* ^ Group, Patina Restaurant. "Delivering World-Class Cuisine │
Patina Catering". www.patinagroup.com. Retrieved 2016-10-09.
* ^ "SI Prepares To Launch First Retail Store In Detroit Airport".
SportsBusiness Daily. Retrieved 2008-11-13.
* ^ "New North Terminal brings media shops". Freep.com. Retrieved
* ^ "
Delaware North Companies installs uWink technology in Florida
airport". Airport Business. Archived from the original on July 7,