Delaware North is a global food service and hospitality company
headquartered in Buffalo, New York. The company also operates in
the lodging, sporting, airport, gaming and entertainment industries.
The company employs over 55,000 people worldwide and has over $2.6
billion in annual revenues.
2 Operating divisions
2.2 Gaming & entertainment
2.3 DNC International
2.4 Parks & resorts
2.5 Patina Restaurant Group
2.6 Travel hospitality services
2.7 TD Garden
Delaware North Claim to Rights to Historic Yosemite Place and Site
4 Awards and recognition
6 External links
Delaware North is headquartered in the
Delaware North Building
Delaware North Building in
Buffalo, New York
Delaware North began as Jacobs Brothers, founded in Buffalo, New York,
in 1915 by brothers Marvin, Charles and Louis Jacobs. The current
operating name for the holding company was first used in 1980. The
company remains family-owned and operated by Jeremy Jacobs, who also
owns the Boston Bruins. The arena in which the Bruins play, the TD
Garden, is owned by Delaware North. Jacobs is also a member of the
U.S. Department of Commerce Travel and Tourism Board.
Jacobs Brothers initially operated theater concessions. When the
establishments closed down in the hot summer months, the three men
turned their attention to ballparks, the first being Offermann
Stadium, and the creation of the sports concession industry.
Sportservice was created in 1926 following contracts with minor-league
ballparks in Buffalo and Syracuse, New York. Sportservice is Delaware
North's largest operating company. In 1930, the company entered into
its first major-league deal by signing an agreement with the Detroit
Tigers to handle food service at Navin Field. The Jacobs brothers
expanded their business in 1939 by acquiring a racetrack, marking the
Delaware North Companies Gaming & Entertainment. In
1941, the company entered the airport arena with a contract to provide
food service in Washington National Airport.
Delaware North Companies
Travel Hospitality Services operates in more than 30 major airports
Upon the death of his father, founder Louis M. Jacobs in 1968, Jeremy
M. Jacobs began leading the company, then called Emprise, at the age
of 28. The years that followed were characterized by unprecedented
growth and diversification. In 1972, after negative press over alleged
connections to organized crime in
Sports Illustrated and the Arizona
Republic, the Emprise company was convicted of federal racketeering
charges over the purchase of the Frontier Hotel in Las Vegas with
members of the Mob. Jeremy dissolved Emprise and reorganized his
family's holdings under a new company,
Delaware North (named after the
intersection of Delaware Avenue and North Street in Buffalo where the
company was headquartered at the time), with a public emphasis on
operating a clean, separate organization with no connection to
Delaware North acquired the
Boston Garden in 1975
Jeremy Jacobs purchased the Boston Bruins, one of the original
six franchises of the National Hockey League. In 1987, the company
acquired Sky Chefs, a move that bolstered its airport business.
The company obtained the contract to provide visitor services in
Yosemite National Park
Yosemite National Park in 1993. under the terms of the largest
concessions contract in the U.S. National Park Service. The award
sewed the seeds of a new line of business:
Delaware North Companies
Parks & Resorts.
Delaware North won the contract to run the Kennedy Space
Center Visitor Complex. In the late 1990s, the company worked toward
becoming the largest racino operator in North America by adding gaming
to some of its racetrack properties. The company moved its World
Headquarters from the
Main Court Building
Main Court Building to the Key Center South
Tower in 1999. The company became the first U.S. hospitality company
in the world to have its GreenPath environmental management system
registered to the guidelines put forth by the International
Organization for Standardization (ISO 14001) in 1991. In the early
2000s, the company became a hotel owner by purchasing Tenaya Lodge at
the entrance to Yosemite and Harrison Hot Springs Resort & Spa in
British Columbia, and by building a hotel at its gaming and racing
destination resort in Wheeling, West Virginia. 2004 saw the company
beginning GuestPath, its companywide continuous improvement process.
The company entered the European market with a contract at Wembley
Stadium, followed by one at
Emirates Stadium in 2006 and 2007. In
2008, the company signed a 10-year contract at Pride Park Stadium,
Delaware North got a contract to operate a 4,500 slot
machine racino at
Aqueduct Racetrack in Queens, New York. It lost the
contract in 2009 when it could not make a $370 million upfront payment
to the state of New York. The company was hired by Garrison
Investments in 2009 to operate the
RMS Queen Mary
RMS Queen Mary in Long Beach CA.
This partnership ended in April 2011. In 2010, the company acquired
Jumer's Casino & Hotel located in Rock Island, Illinois.
Thereafter, the company entered the European travel hospitality market
opening outlets at Gatwick, Heathrow, and Edinburgh Airports, and the
Euston Railway Station. It also acquired the Australian Resorts at
Lizard Island, Heron Island, and Wilson Island on the Great Barrier
Reef and King's Canyon in the Red Centre of Australia.
Delaware North launched a new global brand identity as the
company prepared to celebrate its 100th anniversary in 2015. The
company is now known just as “Delaware North” – no longer as
Delaware North Companies” – and ended the use of the
abbreviation “DNC” in its logo.
The majority of its operating companies, which previously had been
identified as “
Delaware North Companies Parks & Resorts,” for
example, are now called “Delaware North.” The only exceptions are
Delaware North Sportservice – given its historical importance as the
company’s original operating company and brand recognition in the
sports industry – and Delaware North’s most recent acquisition,
Patina Restaurant Group.
Delaware North issued a letter to the U.S. National Parks
System, asserting various intellectual property rights, including such
names as Ahwahnee, Curry VIllage, Wawona and other historic names it
acquired when it purchased the Yosemite Park & Curry Company in
1993 with NPS approval. The letter estimated the value of those names
at $51 million.
On January 6, 2015,
Delaware North Chairman
Jeremy Jacobs relinquished
the title of CEO and named Jerry Jacobs Jr. and Louis Jacobs Co-CEO's.
He also named Charlie Jacobs CEO of Delaware North's Boston
Delaware North moved its corporate offices to the Delaware
North Building in Buffalo, returning the company's headquarters to the
namesake avenue after nearly 25 years.
Delaware North Companies Sportservice provides concessions, premium
dining, catering and retail services to sporting and entertainment
venues in the United States and Canada. The company operates at over
50 venues including the homes of such franchises as the Baltimore
Orioles, Milwaukee Brewers, St. Louis Cardinals, Cincinnati Reds,
Detroit Tigers, Minnesota Twins, Buffalo Bills, Chicago White Sox,
Columbus Blue Jackets
Columbus Blue Jackets and Chicago Bears. Sportservice has been
recognized for its culinary advances and PETA approved menus.
Sportservice is the company responsible for the creation of Secret
Stadium Sauce, a popular condiment mostly associated with
Gaming & entertainment
Delaware North Companies Gaming & Entertainment is a gaming and
racing operations company that focuses on racing venues that offer
video gaming machines, poker rooms, table games, restaurants, retail
shops and hotels. The company operates more than 10,000 video gaming
machines in such places as New York, Arizona, Florida,
West Virginia. Venues include:
Southland Greyhound Park
Miami Valley Gaming (50%)
Finger Lakes Gaming and Race Track
Daytona Beach Kennel Club & Poker Room
Arizona Greyhound Racing
Delaware North Companies International provides food service and
hospitality to international sporting and entertainment venues
including Wembley Stadium, Emirates Stadium, Pride Park
Stadium and the
Australian Open tennis tournament.
Parks & resorts
Delaware North Companies Parks & Resorts was founded in 1992
following the company's winning bid for primary concessions at
Yosemite National Park. The company now operates at other venues
Grand Canyon (one of two concessionaires), Niagara
Falls State Park,
Kennedy Space Center Visitor Complex
Kennedy Space Center Visitor Complex and Gideon
Putnam Resort (among others).
Patina Restaurant Group
In February 2014,
Delaware North announced it would acquire a majority
stake Patina Restaurant Group (PRG), one of the nation’s leading
multi-concept operator in the premium segments of the restaurant and
catering industry. PRG has operations at landmark locations in
high-profile cultural and entertainment venues in New York City,
California, and Orlando, Fla. Among them are: Rockefeller Center,
Lincoln Center, Walt Disney World, Disneyland, Walt Disney Concert
Hall, the Empire State Building, Grand Central Station/MetLife
Building and Madison Square Garden. Patina is also the official
caterer for the Creative Arts Ball and the Emmy Awards Governors
Travel hospitality services
Delaware North Companies Travel Hospitality Services operates food,
beverage and retail at airports and toll plazas throughout the United
States. The company operates at venues such as Los Angeles
International Airport, Minneapolis-St Paul International Airport,
Nashville International Airport, Buffalo Niagara International
Airport, and the Detroit Metro Airport. The company recently opened
Sports Illustrated retail store at Detroit Metro
Airport's new North Terminal. In September 2008, Delaware North
also recently unveiled uWink technology which helps make it easier for
international travelers at Ft. Lauderdale Airport.
Main article: TD Garden
Delaware North Companies Boston owns TD Garden, the home arena for the
Boston Bruins hockey team and
Boston Celtics basketball team. Jeremy
Jacobs, Chairman of Delaware North, also owns the Bruins.
TD Garden is
the site of the annual Beanpot college hockey tournament, and hosts
Hockey East Championships. The arena has also hosted many
major national sporting events including the 1999 and 2003 NCAA
Division I Men's Basketball regional first and second rounds, the 2009
and 2012 Sweet Sixteen and Elite Eight, the 1998 Frozen Four, the 2004
Frozen Four, the 2014 United States Figure Skating Championships, the
2006 Women's Final Four, and the 2015 Frozen Four. It hosted games 3,
4, and 6 of the
2011 Stanley Cup Finals
2011 Stanley Cup Finals and the 2013 Stanley Cup
Finals for the Bruins, and games 1, 2, and 6 of the 2008 NBA Finals
and games 3, 4, and 5 of the
2010 NBA Finals
2010 NBA Finals for the Celtics.
Delaware North Claim to Rights to Historic Yosemite Place and Site
Main article: DNC Parks and Resorts at Yosemite, Inc. vs. The United
States of America
Delaware North Companies, having lost the contract to run the
concessions at Yosemite, now claim that the names of many historic
sites within Yosemite actually belong to them, and not to the NPS or
American people. The site names include Curry Village, Ahwahnee Lodge,
Wawona Hotel, Half Dome, and--incredibly, Yosemite National Park
itself.  The result has been a public relations nightmare for DNC,
including calls for boycott of its concessions at other sites. 
Delaware North sued the
National Park Service
National Park Service in the United
States Court of Claims for breach of contract.
Awards and recognition
Delaware North chefs competed in the 2008
Culinary Olympics in
Erfurt, Germany. Delaware North's corporate chef and chief culinary
ambassador Roland Henin coached the group. Each chef earned an award
for their efforts. Executive sous chef Ambarish Lulay and executive
chef Scott Green earned silver medals.
Delaware North Companies Parks & Resorts won the Space
Douglas S. Morrow Public Outreach Award in 2008.
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Delaware North Companies Retrospective; January 2007-June2008"
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^ "Companies in court over deal for Rosecroft: Whether they do
business might depend on 1972 racketeering conviction".
Baltimoresun.com. Retrieved 2014-04-20.
Jeremy Jacobs Looks Like a Saint Compared To His Father".
Bostonmagazine.com. Retrieved 2014-04-20.
^ "Look What Louie Wrought". cnn.com. Retrieved 2014-04-20.
^ Robinson, Ray (27 February 1987). "Holding Company Buys Concessions
at City, Tulsa Airports". The Oklahoman. NewsOK. Retrieved 28 February
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CEOs identify with Buffalo". Buffalo Business First. Retrieved 28
^ "U.S. Picks Concessionaire for Yosemite Park". New York Times.
December 18, 1992. Retrieved September 1, 2011.
Delaware North Launches New Brand Identity and Logo Delaware
North". media.delawarenorth.com. Retrieved 2016-10-09.
^ "Archived copy". Archived from the original on January 25, 2015.
Retrieved January 14, 2015.
Delaware North Companies Sportservice Garners Recognition in PETA
List of Top Vegetarian Friendly Ballparks". Archived from the original
on April 4, 2009. Retrieved 2008-11-13.
^ "Baseball Food Honors Go to
Delaware North / Sportservice".
Scoreboard Gourmet. Archived from the original on 2011-07-16.
Delaware North Companies Wins
Wembley Stadium Contract". PR
Newswire. Archived from the original on October 21, 2012. Retrieved
Derby County News Club News Club News DELAWARE NORTH LINK
WITH RAMS". Dcfc.premiumtv.co.uk. Archived from the original on
October 11, 2008. Retrieved 2010-08-13.
Delaware North Companies Cuts Costs and Boosts Performance With
VMware Virtual Infrastructure Software" (PDF). VMWare.com. Retrieved
^ "About Yosemite". Yosemite National Park. Retrieved
^ Blevins, Jason (8 October 2014). "Xanterra sues over National Parks
Grand Canyon contracts". Denver Post. Retrieved 1 March
^ Wasser, Miriam (22 January 2015). "The NPS Says It's Promoting
Competition, but a
Grand Canyon Concessionaire Claims Otherwise".
Phoenix New Times. Retrieved 1 March 2018.
^ Glynn, Matt (February 9, 2014). "
Delaware North to Acquire High-End
Restaurant Group". The Buffalo News. Retrieved February 21,
^ Group, Patina Restaurant. "Delivering World-Class Cuisine │ Patina
Catering". www.patinagroup.com. Retrieved 2016-10-09.
^ "SI Prepares To Launch First Retail Store In Detroit Airport".
SportsBusiness Daily. Retrieved 2008-11-13. [dead link]
^ "New North Terminal brings media shops". Freep.com. Retrieved
Delaware North Companies installs uWink technology in Florida
airport". Airport Business. Archived from the original on July 7,
2011. Retrieved 2008-11-13.
Delaware North sues park service over Yosemite dispute: Breach of
contract centers on value of assets". The Buffalo News. Retrieved
^ "Ahwahnee chef gets a taste of victory". Fresno Bee. Archived from
the original on January 4, 2009. Retrieved 2008-11-13.
^ "Symposium Awards". National Space Symposium. Archived from the
original on February 3, 2009. Retrieved 2010-08-13.
Delaware North Companies Int