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Citilink
Citilink
is a low-cost airline headquartered in Jakarta, Indonesia. It was established in 2001 as a low-cost subsidiary of Garuda Indonesia, set up to operate shuttle services between Indonesian cities. Since July 30, 2012 Citilink
Citilink
has officially operated as a separate business entity from Garuda Indonesia, operating 14 aircraft with a new callsign, logo and uniform.[2] Its main hub is Juanda International Airport, Surabaya, East Java.[3] The airline was banned from operating in EU airspace until June 16, 2016. Since then, Citilink
Citilink
is allowed to fly into EU airspace.[4] Since obtaining Air Operator's Certificate
Air Operator's Certificate
in August 2012, Citilink has carried 8 million passengers by the end of 2013 with occupation rate 85 percent and On Time Arrival 87 percent.[5]

Contents

1 Spinoff and expansion plans 2 Destinations 3 Fleet 4 Services

4.1 Cabin 4.2 Ticket and passengers service charge

5 Accidents and incidents

5.1 Citilink
Citilink
Flight 800 incident

6 See also 7 References 8 External links

Spinoff and expansion plans[edit] In May 2011 Garuda announced plans for a spin-off of Citilink. The new business plan was for Citilink
Citilink
to become a separate business entity in the first quarter of 2012 with a full brand overhaul for the airline, including a new livery design, new website, a new cabin interior design, new advertising and marketing strategies and new cabin crew uniforms.[6] An integral part of this plan is for Citilink
Citilink
to secure 25 new Airbus A320s and utilising these new and more economical aircraft to expand into a significant regional low cost carrier with the anticipation that by 2015, Citilink
Citilink
will contribute 30 percent of Garuda Indonesia's revenue.[7][8] Citilink
Citilink
carried 2 million passengers in 2011 and is expected to reach 8.3 million passengers by 2013 with route expansion to the eastern part of Indonesia
Indonesia
and regional international routes to Malaysia, Philippines, Thailand, Singapore
Singapore
and Australia.[6] Destinations[edit]

Citilink
Citilink
Airbus A320-200
Airbus A320-200
parking in Apron at Lombok International Airport

Citilink
Citilink
Airbus A320-200
Airbus A320-200
during final approach at Ngurah Rai Airport

East Timor

Dili
Dili
(Presidente Nicolau Lobato International Airport) [9]

Indonesia

Java
Java
and Lesser Sunda Islands

Bandung
Bandung
(Husein Sastranegara International Airport) Denpasar
Denpasar
(Ngurah Rai International Airport) Jakarta
Jakarta
(Soekarno-Hatta International Airport) Hub Jakarta
Jakarta
(Halim Perdanakusuma Airport) Hub Mataram (Lombok International Airport) Malang
Malang
(Abdul Rachman Saleh Airport) Semarang
Semarang
(Achmad Yani International Airport) Surabaya
Surabaya
(Juanda International Airport) Hub Yogyakarta
Yogyakarta
(Adisucipto International Airport) Solo (Adisumarmo International Airport) Kupang
Kupang
(El Tari Airport)

Sumatra
Sumatra
and Riau Islands

Banda Aceh
Banda Aceh
(Sultan Iskandar Muda International Airport) Batam
Batam
(Hang Nadim Airport) Hub Bengkulu
Bengkulu
(Fatmawati Soekarno Airport) Jambi
Jambi
(Sultan Thaha Airport) Medan
Medan
(Kuala Namu International Airport) Padang (Minangkabau International Airport) Pangkal Pinang
Pangkal Pinang
(Depati Amir Airport) Palembang
Palembang
(Sultan Mahmud Badaruddin II International Airport) Pekanbaru
Pekanbaru
(Sultan Syarif Kasim II International Airport) Tanjung Pandan
Tanjung Pandan
(H.A.S. Hanandjoeddin Airport)

Kalimantan

Balikpapan
Balikpapan
(Sultan Aji Muhammad Sulaiman Airport) Banjarmasin
Banjarmasin
(Syamsudin Noor Airport) Palangkaraya
Palangkaraya
(Tjilik Riwut Airport) Pontianak (Supadio Airport)

Sulawesi

Kendari
Kendari
(Haluoleo Airport) Makassar
Makassar
(Sultan Hasanuddin International Airport) Manado
Manado
(Sam Ratulangi International Airport)

Maluku and Papua

Ambon (Pattimura Airport) Jayapura
Jayapura
(Sentani International Airport)

Saudi Arabia

Jeddah
Jeddah
(King Abdulaziz International Airport[10] (Seasonal Charter)

Malaysia

Penang
Penang
( Penang
Penang
International Airport)

Fleet[edit]

One of Citilink's newest sharklet equipped A320, prior to delivery at Toulouse Airport

As of October 6, 2017, Citilink
Citilink
operates the following aircraft:[11]

Citilink
Citilink
fleet

Aircraft In service Orders Passengers Notes

Airbus A320-200 45 — 180

Airbus A320neo[12] 5 30 180 Deliveries began in February 2017

Total 50 30

On 9 August 2011, Garuda Indonesia
Garuda Indonesia
finalised an order for 25 A320 aircraft with an option of 25 more, making the airline a new customer for the Airbus single aisle aircraft type.[13] The order consists of 15 Airbus A320
Airbus A320
and 10 Airbus A320neo, with 5 units expected to be delivered each year between 2014 and 2018.[14][15] The fleet upgrade program was valued at around $2.13 billion. By late 2011, Garuda Indonesia
Garuda Indonesia
was seeking for more used A320s in preparation for the launch of proposed international Citilink
Citilink
services in 2012.[6] In September 2011 the airline announced plans to introduce four more used A320s to enter into service between October 2011 and February 2012. The five A320s are outside of Garuda Indonesia's firm order of 25 A320s announced on 21 June 2011. In December 2012, Citilink
Citilink
placed an order for 25 ATR 72-600 with options for 25 more.[16] This was Citilink's first direct order to a manufacturer. A direct order for 25 additional A320neo
A320neo
followed in January 2013, bringing up the total order to 35.[17] Citilink’s first A320 arrived in late June 2011 and was painted and readied in Citilink’s new livery at the Garuda Maintenance Facility (GMF). The aircraft was configured with 180 seats and is a used aircraft. This first A320 entered into service on 16 September 2011, linking Jakarta
Jakarta
with Balikpapan, Banjarmasin
Banjarmasin
and Medan. Citilink
Citilink
continues to operate ex-Garuda narrow-body aircraft consisting of four Boeing 737-300s and four Boeing 737-400s in addition to the recently commissioned used A320; however, the airline has announced these ageing aircraft are soon to be phased out. The new A320 fleet is intended to allow the airline to complement the existing services to eight cities in Indonesia
Indonesia
with plans for new destinations.[18][19] In September 2013, Citilink
Citilink
cancelled the plan of operating ATR 72-600 as its parent company Garuda Indonesia
Garuda Indonesia
took over the order citing commercial reasons. As of 1 October 2017, Citilink
Citilink
now operate a full Airbus A320ceo & A320neo
A320neo
fleet, with 8 737 classic aircraft in storage. As of the date, they operate 49 Airbus A320
Airbus A320
aircraft including 45 A320ceo and 4 A320neo
A320neo
aircraft.[11] Services[edit] Cabin[edit] Citilink
Citilink
cabin has 180 seats. Seats on row 1-5, 12 & 14 is named green seat, other is named standard seat. Passengers want to book or requesting green seat during booking or web check in must pay 100.000 IDR (row 1, 12 & 14) and 80.000 IDR (row 2-5), while passengers want to book or requesting standard seat during booking or web check in must pay 60.000 IDR (row 6-11) and 40.000 IDR (row 15-31). Ticket and passengers service charge[edit] Since 2 December 2013, Citilink
Citilink
tickets can be bought at Citilink stall in 47 Carrefour
Carrefour
stores spread in Greater Jakarta, Bandung, Medan, Palembang, Semarang, Surabaya, Yogyakarta, Denpasar
Denpasar
and Makassar.[20] Initially 1 February 2014, all tickets for departing from airports which are managed by Angkasa Pura
Angkasa Pura
I and II include a passengers' service charge (airport tax) for passengers' conveniences.[21] Accidents and incidents[edit] Citilink
Citilink
Flight 800 incident[edit] On 28 December 2016, a video taken by a passenger aboard Citilink Flight 800, a flight from Surabaya
Surabaya
Juanda International Airport
Juanda International Airport
to Jakarta
Jakarta
Soekarno-Hatta International Airport
Soekarno-Hatta International Airport
went viral after it purportedly showed a drunk pilot making a "bizarre announcement" before its take off roll. Several passengers immediately reported the incident to the airline's headquarters. The crew of the flight quickly removed the drunk pilot from the cockpit. Due to the incident, the flight was delayed for an hour.[22] Citilink
Citilink
immediately took action by firing the pilot involved in the incident and issuing letters of apology to affected passengers.[23] As the video went viral, the incident brought negative scrutiny on the already reeling Indonesian aviation industry, sparking massive public outcry. The incident was widely reported in the media, with several international news organizations covering the incident.[24] The Indonesian Transport Ministry apologized publicly to the Indonesian people due to the incident. The ministry later added that the pilot had undergone drug testing, conducted by the Indonesian National Narcotic Agency.[25] Another video, captured from cameras at the airport security checkpoint, later surfaced and went viral. The video showed the drunk pilot becoming jittery and even nearly losing his balance during the security check.[26] Police investigated the video, resulting in the Indonesian Transport Ministry sending Citilink
Citilink
their very first warning.[27] In the aftermath of the incident, the CEO of Citilink, Albert Burhan, resigned.[28] The operational director of Citilink, Hadinoto Soedigno, also resigned in response to the incident.[29] Indonesian Transport Minister Budi Karya praised their actions due to the incident, stating that they were "very gentle".[30] See also[edit]

Garuda Indonesia List of airlines of Indonesia List of airports in Indonesia Aviation in Indonesia Transport in Indonesia

References[edit]

^ "Juliandra Nurtjahjo Jadi Dirut Baru Citilink
Citilink
– Beritasatu.com". 2 April 2017.  ^ "July 30, 2012 – Citilink
Citilink
officially separates from Garuda today". Archived from the original on April 9, 2013.  ^ "Directory: World Airlines". Flight International. 2007-04-03. p. 66.  ^ "EU Lifts IranAir, Indonesia's Lion Air
Lion Air
from Safety Blacklist". BeritaSatu. 2016-06-16. Retrieved 2016-06-17.  ^ Widya Victoria (January 15, 2014). " Citilink
Citilink
Terbangkan 8 Juta Penumpang Sejak 2012".  ^ a b c Garuda announces new plans for Citilink
Citilink
ahead of spin-off The Jakarta
Jakarta
Post ^ "25 New Airbus 320s". pikiran-rakyat.com. Retrieved 4 October 2014.  ^ "2015, Citilink
Citilink
Contribute 30% Garuda Indonesia's Revenue". pikiran-rakyat.com. Retrieved 4 October 2014.  ^ " Citilink
Citilink
Begins Denpasar
Denpasar
Dili
Dili
Service from mid-Sep 2015". 24 September 2015.  ^ "Archived copy". Archived from the original on 2015-01-28. Retrieved 2015-01-28.  ^ a b " Citilink
Citilink
current aircraft fleet (Planespotters.net)". planespotters.net. 1 October 2017. Retrieved 2017-10-06.  ^ "Indonesia's Citilink
Citilink
adds maiden A320neo". ch-aviation. 24 February 2017. Retrieved 25 February 2017.  ^ " Garuda Indonesia
Garuda Indonesia
finalises order for 25 A320 Family aircraft – Airbus Press release". 9 August 2011.  ^ "Garuda Teken Pembelian 25 Pesawat A320 Family". August 4, 2011.  ^ Garuda Indonesia
Garuda Indonesia
finalises order for 25 A320 Family aircraft Citilink
Citilink
A320neo
A320neo
– INTERNATIONAL AVIATION NEWS Archived 2013-05-24 at the Wayback Machine. ^ "Indonesia's Citilink
Citilink
Ordering 25 ATR 72-600s". Aviationweek.com. 2012-12-27. Retrieved 2013-01-27.  ^ " Citilink
Citilink
orders 25 Airbus A320neo
Airbus A320neo
Airbus Press release". Airbus.com. 25 January 2013. Retrieved 2013-01-27.  ^ " Citilink
Citilink
starts flying Airbus A320
Airbus A320
– Breaking Story".  ^ Garuda A320 order to fuel rapid growth at Citilink
Citilink
CAPA – Centre for Aviation ^ " Carrefour
Carrefour
to host Citilink
Citilink
ticket stalls". February 10, 2014.  ^ Widya Victoria (February 3, 2014). "ekbis.rmol.co/read/2014/02/03/142352/Citilinkers-Kini-Tak-Perlu-Antre-Bayar-Airport-Tax-di-Bandara-".  ^ "Pilot Ngelantur di Pesawat, Penerbangan Citilink
Citilink
Sempat Delay". Detik. Retrieved 22 January 2017.  ^ "Penjelasan Lengkap Citilink
Citilink
Soal Pilot Ngelantur Jelang Terbang". Detik. Retrieved 22 January 2017.  ^ "Shocking CCTV footage shows 'drunk' pilot stumbling through security before being fired when he 'tried to fly a plane with 154 passengers on board'". The Sun. Retrieved 22 January 2017.  ^ "Kemenhub Minta Maaf Soal Pilot Ngelantur dan Minta Citilink
Citilink
Tindak Tegas". Detik. Retrieved 22 January 2017.  ^ "Allegedly drunk pilot filmed stumbling through security". USA Today. Retrieved 22 January 2017.  ^ "Ada Pilot Mabuk, Kemhub Layangkan Peringatan Pertama ke Citilink". Detik. Retrieved 22 January 2017.  ^ "Pilotnya Diduga Mabuk, CEO Citilink
Citilink
Mengundurkan Diri". Detik. Retrieved 22 January 2017.  ^ "Two Indonesian airline executives resign after footage shows pilot staggering to plane". ABC. Retrieved 22 January 2017.  ^ "CEO Citilink
Citilink
Mundur, Menhub: Sangat Gentle!". Detik. Retrieved 22 January 2017. 

External links[edit]

Wikimedia Commons has media related to Citilink.

(in Indonesian) (in English) Official website

v t e

Garuda Indonesia

Current subsidiaries

Aerowisata Citilink GMF AeroAsia

Former names

Indonesian Airways Garuda Indonesian Airways

Fleet

Airbus A330-200 Airbus A330-300 Boeing 737-500 Boeing 737-800 Boeing 747-400 Boeing 777-300ER Bombardier CRJ1000 ATR 72-600

Hubs

Juanda International Airport Kualanamu International Airport Ngurah Rai International Airport Soekarno–Hatta International Airport Sultan Hasanuddin International Airport

Incidents and accidents

GA 708 GA 150 GA 206 GA 035 GA 865 GA 152 GA 421 GA 200

Destinations

v t e

Airlines of Indonesia

Full service

Batik Air Garuda Indonesia1

Hybrid/Medium service

Sriwijaya Air XpressAir

Low cost carriers

Citilink Indonesia
Indonesia
AirAsia Indonesia
Indonesia
AirAsia X Lion Air

Regional

Aviastar Jhonlin Air Transport Kaltim Airlines NAM Air Garuda Indonesia
Garuda Indonesia
Explore Susi Air TransNusa Trigana Air Service Wings Air

Charter

Air Born Airmark Indonesia Air Regional Airfast Indonesia Deraya Air Taxi EastIndo Gatari Air Service Indonesia
Indonesia
Air Transport Mimika Air Mission Aviation Fellowship Pelita Air Premiair Transwisata Prima Aviation Travira Air

Cargo

Auvia Air Cardig Air Cargo Garuda Indonesia Manunggal Air Service My Indo Airlines Papua Indonesia
Indonesia
Air System Post Ekspres Prima Republic Express Airlines Tri-MG Intra Asia Airlines

Planned

Jatayu Airlines Kalimantan
Kalimantan
Air Service Penas Air Riau Airlines

Defunct

Adam Air Air Efata Air Paradise Asia Avia Airlines Bali Air Batavia Air Bayu Indonesia Bouraq Indonesia
Indonesia
Airlines De Kroonduif Dirgantara Air Service Indonesian Airlines Kalimantan
Kalimantan
Air Service Kalstar Aviation Kartika Airlines KLM Interinsulair Bedrijf KNILM Linus Airways Megantara Air Merpati Nusantara Airlines Nurman Avia Nusantara Buana Air Pacific Royale Airways Penas Air Riau Airlines Sabang Merauke Raya Air Charter Sempati Air Seulawah Nad Air Star Air (Indonesia) Sky Aviation Tigerair Mandala Top Air

1 Flag carrier.

Indonesia
Indonesia
portal Companies port

.