Carolyn McCall
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Dame Carolyn Julia McCall (born 13 September 1961) is a British businesswoman of Scottish and Irish descent. She has been the chief executive of
ITV ITV or iTV may refer to: ITV *Independent Television (ITV), a British television network, consisting of: ** ITV (TV network), a free-to-air national commercial television network covering the United Kingdom, the Isle of Man, and the Channel Islan ...
since 2018. She previously served as the chief executive of
easyJet EasyJet plc (styled as easyJet) is a British multinational low-cost airline group headquartered at London Luton Airport. It operates domestic and international scheduled services on 927 routes in more than 34 countries via its affiliate airli ...
from 2010 to 2017.


Early life and career

McCall was born on 13 September 1961 in
Bangalore Bangalore (), officially Bengaluru (), is the capital and largest city of the Indian state of Karnataka. It has a population of more than and a metropolitan population of around , making it the third most populous city and fifth most ...
, India. Her Scottish father, Arthur McCall, ran the Far East division of a US textile multinational and her Irish-born mother, Colleen McCall, worked for the
British High Commission A British High Commission is a British diplomatic mission, equivalent to an embassy, found in countries that are members of the Commonwealth of Nations. Their general purpose is to provide diplomatic relationships as well as travel information, ...
in India. She was educated in
India India, officially the Republic of India (Hindi: ), is a country in South Asia. It is the seventh-largest country by area, the second-most populous country, and the most populous democracy in the world. Bounded by the Indian Ocean on the so ...
and
Singapore Singapore (), officially the Republic of Singapore, is a sovereign island country and city-state in maritime Southeast Asia. It lies about one degree of latitude () north of the equator, off the southern tip of the Malay Peninsula, borde ...
until her teens, then at a
Roman Catholic Roman or Romans most often refers to: *Rome, the capital city of Italy *Ancient Rome, Roman civilization from 8th century BC to 5th century AD *Roman people, the people of ancient Rome *'' Epistle to the Romans'', shortened to ''Romans'', a lette ...
girls' boarding school in
Derbyshire Derbyshire ( ) is a ceremonial county in the East Midlands, England. It includes much of the Peak District National Park, the southern end of the Pennine range of hills and part of the National Forest. It borders Greater Manchester to the nor ...
. She studied for a BA degree in history and politics at the
University of Kent , motto_lang = , mottoeng = Literal translation: 'Whom to serve is to reign'(Book of Common Prayer translation: 'whose service is perfect freedom')Graham Martin, ''From Vision to Reality: the Making of the University of Kent at Canterbury'' ...
,
Canterbury Canterbury (, ) is a City status in the United Kingdom, cathedral city and UNESCO World Heritage Site, situated in the heart of the City of Canterbury local government district of Kent, England. It lies on the River Stour, Kent, River Stour. ...
, where she met future husband, Peter Frawley. The couple have three children (Emmeline, Max, and Dan) and live in
Berkhamsted Berkhamsted ( ) is a historic market town in Hertfordshire, England, in the Bulbourne valley, north-west of London. The town is a civil parish with a town council within the borough of Dacorum which is based in the neighbouring large new town ...
. On graduation she began training as a teacher, completing a year at
Holland Park School Holland Park School is a coeducational secondary school and sixth form in Holland Park, London, England. In 2013, it has attained academy status. Opened in 1958, the school became the flagship for comprehensive education, and at one time had ove ...
. She then gained a
master's degree A master's degree (from Latin ) is an academic degree awarded by universities or colleges upon completion of a course of study demonstrating mastery or a high-order overview of a specific field of study or area of professional practice.
in politics from the
University of London The University of London (UoL; abbreviated as Lond or more rarely Londin in post-nominals) is a federal public research university located in London, England, United Kingdom. The university was established by royal charter in 1836 as a degree ...
, and subsequently joined construction group
Costain Costain is a surname of English, Scottish and Manx origin. When originating in Scotland and northern Ireland the surname is an Anglicisation of the Gaelic ''Mac Austain'', meaning "son of ''Austin''". The English surname is a reduced form of '' ...
. She was offered a job on Kevin Kelly's ''Business'' magazine. McCall was a non-executive director of
Lloyds TSB Lloyds Bank plc is a British retail and commercial bank with branches across England and Wales. It has traditionally been considered one of the " Big Four" clearing banks. Lloyds Bank is the largest retail bank in Britain, and has an exten ...
(2008–2009), New Look (1999–2005, a position to which she was reappointed in 2010); and
Tesco Tesco plc () is a British multinational groceries and general merchandise retailer headquartered in Welwyn Garden City, England. In 2011 it was the third-largest retailer in the world measured by gross revenues and the ninth-largest in th ...
(2005–2008), a position from which she resigned after Tesco sued ''The Guardian'' for libel. She was chair of the
Business in the Community Business in the Community (BITC) is a British business-community outreach charity promoting responsible business, CSR, corporate responsibility, and is one of the Prince's Charities of King Charles III (formerly the Prince of Wales). BITC work ...
project Opportunity Now, She has served as president of Women in Advertising and Communications London.


Guardian Media Group

McCall applied to be a research planner at ''
The Guardian ''The Guardian'' is a British daily newspaper. It was founded in 1821 as ''The Manchester Guardian'', and changed its name in 1959. Along with its sister papers ''The Observer'' and ''The Guardian Weekly'', ''The Guardian'' is part of the Gu ...
,'' which she joined in 1986. As she rose through the
Guardian Media Group Guardian Media Group plc (GMG) is a British-based mass media company owning various media operations including ''The Guardian'' and ''The Observer''. The group is wholly owned by the Scott Trust Limited, which exists to secure the financial and e ...
behind Marland, ''Management Today'' magazine called her "one of the toughest operators to have risen through The Guardian Media Group's ranks." After rising to become CEO of Guardian Newspapers Ltd (now Guardian News & Media Ltd) in August 2006, she became CEO of the Guardian Media Group. During her tenure the ''
Manchester Evening News The ''Manchester Evening News'' (''MEN'') is a regional daily newspaper covering Greater Manchester in North West England, founded in 1868. It is published Monday–Saturday; a Sunday edition, the ''MEN on Sunday'', was launched in February 201 ...
'' and regionally based business were sold to Trinity Mirror, and a 49.9% stake in
Trader Media Group Auto Trader Group plc is a British automotive classified advertising business. It specialises in new and second hand automotive sales, including cars sold by private sellers and trade dealers. It is listed on the London Stock Exchange, and is ...
was sold to
Apax Partners Apax Partners LLP is a British private equity firm, headquartered in London, England. The company also operates out of six other offices in New York, Hong Kong, Mumbai, Tel Aviv, Munich and Shanghai. As of December 2017, the firm, including its ...
, in a deal that valued the business at £1.35bn.


EasyJet

On 24 March 2010, McCall's appointment as the chief executive of
EasyJet EasyJet plc (styled as easyJet) is a British multinational low-cost airline group headquartered at London Luton Airport. It operates domestic and international scheduled services on 927 routes in more than 34 countries via its affiliate airli ...
was announced. She was said to prefer a "pragmatic approach to
human resources Human resources (HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy. A narrower concept is human capital, the knowledge and skills which the individuals command. Similar terms include m ...
rather than politically correct niceties". McCall became one of five female CEOs of a
FTSE 100 Index The Financial Times Stock Exchange 100 Index, also called the FTSE 100 Index, FTSE 100, FTSE, or, informally, the "Footsie" , is a share index of the 100 companies listed on the London Stock Exchange with (in principle) the highest market ...
company. During McCall's tenure at EasyJet, the airline's shares almost quadrupled, and McCall arranged for the airline to "snatch up pieces" of
Air Berlin Air Berlin PLC & Co. Luftverkehrs KG (), branded as airberlin or airberlin.com was a major German airline. At its peak, it was Germany's second-largest airline, as well as Europe's tenth-largest airline in terms of passengers carried. It was h ...
and
Alitalia Alitalia - Società Aerea Italiana Società per azioni, S.p.A., operating as Alitalia (), was an Italian airline which was once the flag carrier and largest airline of Italy. The company had its head office in Fiumicino, Metropolitan City of ...
. McCall's departure from EasyJet was announced on 17 July 2017 after seven years at the company. Michael O'Leary, the CEO of rival
Ryanair Ryanair is an Irish ultra low-cost carrier founded in 1984. It is headquartered in Swords, Dublin, Ireland and has its primary operational bases at Dublin and London Stansted airports. It forms the largest part of the Ryanair Holdings family ...
, said the airline industry would have been poorer without her; "I clearly underestimated her and I was proved wrong. She forced us to up our game on customer service. EasyJet and the industry are better as a result of her tenure." Willie Walsh, chief executive of the
British Airways British Airways (BA) is the flag carrier airline of the United Kingdom. It is headquartered in London London is the capital and List of urban areas in the United Kingdom, largest city of England and the United Kingdom, with a populati ...
parent
International Airlines Group International Consolidated Airlines Group S.A., trading as International Airlines Group and usually shortened to IAG, is an Anglo-Spanish multinational airline holding company with its registered office in Madrid, Spain, and its global headqua ...
, said he was "sorry to see Carolyn cCallleave". McCall left EasyJet with a £5 million payment. The company appointed Johan Lundgren, then deputy chief executive of
TUI Group TUI Group is a German leisure, travel and tourism company. TUI is an acronym for ''Touristik Union International'' ("Tourism Union International"). TUI AG was known as Preussag AG until 1997 when the company changed its activities from mining to ...
, as her successor.


ITV

On 8 January 2018, following seven years as easyJet chief executive, McCall became the first female chief executive of commercial broadcaster
ITV ITV or iTV may refer to: ITV *Independent Television (ITV), a British television network, consisting of: ** ITV (TV network), a free-to-air national commercial television network covering the United Kingdom, the Isle of Man, and the Channel Islan ...
. She replaced
Adam Crozier Adam Alexander Crozier (born 26 January 1964) is a Scottish businessman, and was formerly the chief executive officer of media company ITV plc, operator of the ITV television network covering most of the United Kingdom. After a career at Saatc ...
in the role. She is a creator of
BritBox BritBox is an online digital video subscription service, founded by BBC Studios and ITV plc, operating in nine countries across North America, Europe, Australia and South Africa.
, a subscription video service venture in partnership with the
BBC #REDIRECT BBC #REDIRECT BBC Here i going to introduce about the best teacher of my life b BALAJI sir. He is the precious gift that I got befor 2yrs . How has helped and thought all the concept and made my success in the 10th board exam. ...
...
which launched of late 2019 in the UK. She said "It's quite bold, going into a market which
Netflix Netflix, Inc. is an American subscription video on-demand over-the-top streaming service and production company based in Los Gatos, California. Founded in 1997 by Reed Hastings and Marc Randolph in Scotts Valley, California, it offers a fil ...
has already been in for eight years." McCall earned a £3.7 million salary at ITV in 2018. Her 2019 base salary was set to increase by 2.5 per cent "in line with the wider employee group". In April 2020, McCall along with other senior executives took a 20% pay cut in the wake of the
coronavirus Coronaviruses are a group of related RNA viruses that cause diseases in mammals and birds. In humans and birds, they cause respiratory tract infections that can range from mild to lethal. Mild illnesses in humans include some cases of the com ...
pandemic. McCall serves as a non-executive board member in the
Department for Business, Energy and Industrial Strategy The Department for Business, Energy and Industrial Strategy (BEIS) is a department of His Majesty's Government. The department was formed during a machinery of government change on 14 July 2016, following Theresa May's appointment as Prime ...
.


Awards and honours

McCall was named
Veuve Clicquot Veuve Clicquot Ponsardin () is a Champagne house founded in 1772 and based in Reims. It is one of the largest Champagne houses. Madame Clicquot is credited with major breakthroughs, creating the first known vintage champagne in 1810, and i ...
Businesswoman of the Year in April 2008, and was appointed
Officer of the Order of the British Empire The Most Excellent Order of the British Empire is a British order of chivalry, rewarding contributions to the arts and sciences, work with charitable and welfare organisations, and public service outside the civil service. It was established o ...
(OBE) in the
2008 Birthday Honours The Queen's Birthday Honours 2008 were appointments by some of the 16 Commonwealth realms to various orders and honours to recognise and reward good works by citizens of those countries. The Birthday Honours are awarded as part of the Queen's Off ...
for services to women in business. In February 2013, she was assessed as one of the 100 most powerful women in the United Kingdom by ''
Woman's Hour ''Woman's Hour'' is a radio magazine programme broadcast in the United Kingdom on the BBC Light Programme, BBC Radio 2, and later BBC Radio 4. It has been on the air since 1946. History Created by Norman Collins and originally presented by A ...
'' on
BBC Radio 4 BBC Radio 4 is a British national radio station owned and operated by the BBC that replaced the BBC Home Service in 1967. It broadcasts a wide variety of spoken-word programmes, including news, drama, comedy, science and history from the BBC' ...
. In June 2014, McCall was awarded a Doctor of Science Honoris Causa by
Cranfield University , mottoeng = After clouds light , established = 1946 - College of Aeronautics 1969 - Cranfield Institute of Technology (gained university status by royal charter) 1993 - Cranfield University (adopted current name) , type = Public research uni ...
in recognition of her outstanding contribution to the aerospace industry and her distinguished achievements in international business. She was appointed
Dame Commander of the Order of the British Empire The Most Excellent Order of the British Empire is a British order of chivalry, rewarding contributions to the arts and sciences, work with charitable and welfare organisations, and public service outside the civil service. It was established o ...
(DBE) in the
2016 New Year Honours The New Year Honours 2016 were appointments by some of the 16 Commonwealth realms to various orders and honours to recognise and reward good works by citizens of those countries. The New Year Honours are awarded as part of the New Year celebrati ...
for services to the aviation industry.


References


External links


Biography at easyJet
{{DEFAULTSORT:McCall, Carolyn Julia 1961 births Living people Businesspeople from Bangalore Alumni of the University of Kent Alumni of the University of London English chief executives Dames Commander of the Order of the British Empire Guardian Media Group British corporate directors British television executives British people of Scottish descent British people of Irish descent Women television executives ITV people