The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market. In 2013, national mobile operators

Airtel Bharti Airtel Limited, commonly known as (d/b/a) Airtel, is an Indian multinational telecommunications services company based in New Delhi. It operates in 18 countries across South Asia and Africa, as well as the Channel Islands. Current ...

and Citycell outsourced their call centers to local companies.

Bangladesh Telecommunication Regulatory Commission The Bangladesh Telecommunication Regulatory Commission (BTRC) ( bn, বাংলাদেশ টেলিযোগাযোগ নিয়ন্ত্রণ কমিশন) is an independent commission founded under the Bangladesh Telecommunic ...

(BTRC) eased the licensing process for call centers in 2013. A call center "village" was planned in 2009. , around 70 call centers were in operation in Bangladesh. Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom. The Bangladesh Association of Call Center & Outsourcing (BACCO) was formed in connection with the industry.

References

Telephony Industry in Bangladesh Outsourcing E-commerce in Bangladesh Call center industry by country {{Bangladesh-stub