Call Control eXtensible Markup Language (CCXML) is an

XML Extensible Markup Language (XML) is a markup language and file format for storing, transmitting, and reconstructing arbitrary data. It defines a set of rules for encoding documents in a format that is both human-readable and machine-readable ...

standard designed to provide asynchronous event-based

telephony Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is i ...

support to

VoiceXML VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service ...

. Its current status is a

W3C recommendation The World Wide Web Consortium (W3C) is the main international standards organization for the World Wide Web. Founded in 1994 and led by Tim Berners-Lee, the consortium is made up of member organizations that maintain full-time staff working t ...

, adopted May 10, 2011. Whereas

is designed to provide a Voice User Interface to a voice browser, CCXML is designed to inform the voice browser how to handle the

control of the voice channel. The two XML applications are wholly separate and are not required by each other to be implemented - however, they have been designed with interoperability in mind

Status and Future

*CCXML 1.0 has reached the status of a Proposed Recommendation. The transition from Candidate Recommendation to Proposed Recommendation took 1 year, while the transition from Last Call Working Draft to Candidate Recommendation took just over 3 years. *As CCXML uses extensively the concepts of events and transitions, it is expected that the state machines used in the next CCXML 2.0 version will take advantage of a new XML State Machine notation called SCXML, however SCXML is still in Working Draft.

Implementations

OptimTalk
is an application platform providing a wide range of technologies and tools for managing, processing and automation of voice communication. It contains a media server supporting VoiceXML 2.0/2.1, CCXML, MRCPv2 and SIP. Besides these open standards it further supports SRGS, SISR, SSML, HTTP(S), SOAP, REST and SNMP. OptimTalk also serves as a versatile platform for computer telephony integration (CTI) and provides an instant access to speech technologies. It is available for Windows, Linux and Solaris, 32 and 64 bit.
Oktopous ccXML Browser
is a first Linux based comprehensive ccXML "light weight" tool kit, that conforms to the Working Draft spec of CCXML 1.0 published in April 2010. Oktopous enables developers to take advantage of well-known Web technologies and tools when building their telephony and speech applications. The Oktopous Engine powers over 5 million calls daily, and is free to download and integrate before going live.
Voxeo Prophecy IVR Platform
is a full IVR platform combining CCXML, VoiceXML and several other technologies. Voxeo has 32-bit and 64-bit distributions for Windows, Mac OS X, and Linux. Prophecy is free for up to 2 ports.
Telesoft Technologies ARNE IVR Platform
is a complete IVR platform, used in value added service and

customer service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...

applications. Combines

CCXML Call Control eXtensible Markup Language (CCXML) is an XML standard designed to provide asynchronous event-based telephony support to VoiceXML. Its current status is a W3C recommendation, adopted May 10, 2011. Whereas VoiceXML is designed to provid ...

with MRCP,

HTTP The Hypertext Transfer Protocol (HTTP) is an application layer protocol in the Internet protocol suite model for distributed, collaborative, hypermedia information systems. HTTP is the foundation of data communication for the World Wide We ...

(s) interfaces and connects to

internet protocol The Internet Protocol (IP) is the network layer communications protocol in the Internet protocol suite for relaying datagrams across network boundaries. Its routing function enables internetworking, and essentially establishes the Internet. ...

fixed telephony A landline (land line, land-line, main line, home phone, fixed-line, and wireline) is a telephone connection that uses metal wires or optical fiber telephone line for transmission, as distinguished from a mobile cellular network, which uses ...

and

mobile phone A mobile phone, cellular phone, cell phone, cellphone, handphone, hand phone or pocket phone, sometimes shortened to simply mobile, cell, or just phone, is a portable telephone that can make and receive calls over a radio frequency link whi ...

telecoms networks using SIP,

VOIP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet t ...

, SS7/

PSTN The public switched telephone network (PSTN) provides infrastructure and services for public telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local teleph ...

and other telecoms protocols. Supports multi-tenant applications.
Open Source Oktopous PIK
an abstract, C++ implementation of the W3C Call Control XML (ccXML) standard. Licensed under a BSD-Style license, the toolkit is independent of the underlying telephony platform / protocols and is best suited for OEM / System Integrators looking to implement ccXML functionality in their product offerings. Originally developed by Phonologies, Oktopous has been adopted by more telephony platforms than any open source ccXML Browser.
CCXML4J
a CCXML Interpreter in Java according to the W3C specification. It is independent of the telephony infrastructure and provides mechanisms to integrate with telephony APIs, e.g. based on the JAIN specifications. This is a derivative of Open Source Oktopous PIK.

AdvOSS offers the Programmable, Extensible and Enhanceable Service Delivery Platform to enable developers to build and deploy feature rich SIP applications using the industry standard Call Control XML (CCXML), for rapid development and deployment of new services. AdvOSS SDP is a Programmable Extensible and Enhanceable platform that uses industry standard CCXML. For AdvOSS, making the platform programmable and enhanceable made much sense as the whole idea behind using a SDP is to attain the advantage of developing and integrating new services into the system at a brisk pace. Therefore, we believe that our customer should have the capacity to program, extend and enhance the different modules of this application to meet the rapidly growing requirements of their customers. The service delivery platform has been built from ground up to enable developers to build and deploy feature rich SIP applications using Call Control XML (CCXML). CCXML provides simple primitives, allowing users to write applications enabling them to quickly transform ideas to solutions. In addition, the AdvOSS platform extends CCXML to support primitives for Authentication, Authorization and Accounting (AAA) allowing applications to interface with billing systems either directly or through RADIUS.
HP OCMP
HP OCMP offers a carrier grade, large scale highly available voice/video platforms supporting a wide variety of standards. Integration with SMSC, LDAP, JDBC, SOAP, UCIP, XCAP and CDR processing connectivity is possible.

External links

Latest W3C Candidate Recommendation of CCXML

Free ccXML Integration Kit

Open Source Integration Kit in C++

ccXML Group on LinkedIn
{{DEFAULTSORT:Call Control Extensible Markup Language World Wide Web Consortium standards XML-based standards Computer-related introductions in 2010

Status and Future

Implementations

See also

External links