CableHell was an independent consumer lobby group designed by customers of
Virgin Media
Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 joint ventu ...
(previously known as
NTL
NTL may refer to:
Companies
* NTL Incorporated and NTL Internet, later Virgin Media, communications media company
** NTL Ireland, later Virgin Media Ireland
* Arqiva, UK company formerly ''NTL Broadcast'' and ''National Transcommunications L ...
/
Telewest for
Cable TV
Cable television is a system of delivering television programming to consumers via radio frequency (RF) signals transmitted through coaxial cables, or in more recent systems, light pulses through fibre-optic cables. This contrasts with broa ...
services in the UK) to discuss issues and create a community where people could submit their own views of the company, and opinions on how to improve products or services. The forum membership included a number of
Virgin Media
Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 joint ventu ...
employees who helped out customers of
Virgin Media
Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 joint ventu ...
and provided a source of official information.
CableHell was occasionally cited by global news sources such as the BBC, The Times and The Guardian as well as other online publications.
Started i
April 2002 CableHell was one of the UK's larger ex-ntl: focused customer support forums in the UK. There were numerous forums available for members, for each different type of service which
Virgin Media
Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 joint ventu ...
provides; such as Digital TV, Telephone, Internet and Mobile. There were also alternative forums for other topics and providers, as well as a number of support and
FAQ guides available.
The forum was previously known as Ntl:hell however with the re-branding of
NTL
NTL may refer to:
Companies
* NTL Incorporated and NTL Internet, later Virgin Media, communications media company
** NTL Ireland, later Virgin Media Ireland
* Arqiva, UK company formerly ''NTL Broadcast'' and ''National Transcommunications L ...
/
Telewest, the name changed to reflect this.
Employee Hacking
An employee of
ntl
NTL may refer to:
Companies
* NTL Incorporated and NTL Internet, later Virgin Media, communications media company
** NTL Ireland, later Virgin Media Ireland
* Arqiva, UK company formerly ''NTL Broadcast'' and ''National Transcommunications L ...
was alleged to have attempted to hack the forum on
New Year's Eve
In the Gregorian calendar, New Year's Eve, also known as Old Year's Day or Saint Sylvester's Day in many countries, is the evening or the entire day of the last day of the year, on 31 December. The last day of the year is commonly referred to ...
2002, and send abusive messages to their members. The hacker was traced back to Ntl offices and the company later carried out a formal internal investigatio
Ntl terminated the employment of the individual and apologised to the foru
Closure
At 10:34pm on March 16, 2009, the site was taken offline by its owne
without advance notice or explanation. At that time it had 387,625 posts, and 34,332 registered members.
On February 23, 2010,
Cable Forum
nthellworld was one of the first mainstream independent consumer Lobbying, lobby groups in the United Kingdom, whose main focal point was British Internet Service Provider, ISP and Cable television company NTL:Telewest, ntl Group. nthellworld.c ...
announced the closure of Cable Hell by its domain owner, and its acquisition by
Cable Forum
nthellworld was one of the first mainstream independent consumer Lobbying, lobby groups in the United Kingdom, whose main focal point was British Internet Service Provider, ISP and Cable television company NTL:Telewest, ntl Group. nthellworld.c ...
, with the old Cable Hell Domain now redirecting to the
Cable Forum
nthellworld was one of the first mainstream independent consumer Lobbying, lobby groups in the United Kingdom, whose main focal point was British Internet Service Provider, ISP and Cable television company NTL:Telewest, ntl Group. nthellworld.c ...
site. The former Cable Hell moderating team began encouraging Cable Hell members to join a new 'temporary' site on Facebook
In a statement, Cable Forum said it wished to encourage Cable Hell members to become members of Cable Forum
The CableHell team members recently re-launched a
See also
*
Virgin Media
Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 joint ventu ...
*
Nthellworld
nthellworld was one of the first mainstream independent consumer Lobbying, lobby groups in the United Kingdom, whose main focal point was British Internet Service Provider, ISP and Cable television company NTL:Telewest, ntl Group. nthellworld.c ...
External links
* http://www.cablehell.co.uk (formally known as ntlhell.co.uk )
Virgin Media - Official SiteBBC - Do online rants get results?BBC - Will 'fourplay' be the next big thing?The Times - AgendaThe Times - Let's call the whole thing offThe Register - ntl: suspends employee over ntl:hell hackThe Register - ntl: sacks hacker for gross misconductThe Register - AntiCap lobby group calls for BB freedomThe Register - ntlhell protest site defends libel allegationsInterhell
Internet forums
Consumer rights organizations
Consumer organisations in the United Kingdom
Virgin Media
References
{{Reflist