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Best Buy
Best Buy
Co., Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. It was originally founded by Richard M. Schulze and James Wheeler in 1966[2] as an audio specialty store called Sound of Music. In 1983, it was rebranded under its current name with more emphasis placed on consumer electronics. Internationally, Best Buy
Best Buy
also operates in Canada
Canada
and Mexico, and was formerly operational in China until February 2011 (when the faction was merged with Five Star) and in Europe until 2012.[3] Its subsidiaries include Geek Squad, Magnolia Audio Video, and Pacific Sales. Best Buy
Best Buy
also operates the Best Buy Mobile
Best Buy Mobile
and Insignia brands in North America, plus Five Star in China.[3] Best Buy
Best Buy
sells cellular phones from Verizon Wireless, AT&T Mobility, Sprint Corporation[4] in the United States. In Canada, carriers include Bell Mobility, Rogers Wireless, Telus
Telus
Mobility, their fighter brands, and competing smaller carriers, such as SaskTel. Best Buy
Best Buy
was named "Company of the Year" by Forbes magazine in 2004,[5] "Specialty Retailer
Retailer
of the Decade" by Discount Store News in 2001,[6] ranked in the Top 10 of "America's Most Generous Corporations" by Forbes in 2005 (based on 2004 giving),[7] made Fortune magazine's list of "Most Admired Companies" in 2006.[8] and "The Most Sustainable Company in the United States" by Barron's in 2019.[9] Hubert Joly currently serves as Best Buy's chairman and CEO, to be succeeded by Corie Barry in June 2019.[10] [11]According to Yahoo! Finance, Best Buy
Best Buy
is the largest specialty retailer in the United States consumer electronics retail industry.[12] The company ranked No. 72 in the 2018 Fortune 500
Fortune 500
list of the largest United States corporations by total revenue.[13]

Contents

1 History

1.1 Early history 1.2 2000s 1.3 2010s

2 Corporate affairs

2.1 Business operations 2.2 House brands

3 Controversies

3.1 Warranty 3.2 Pricing 3.3 Analog televisions 3.4 Environmental issues

4 References 5 Further reading 6 External links

History[edit] Early history[edit] Sound of Music logo from 1966 until 1983 On August 28, 1966, Richard M. Schulze and a business partner opened Sound of Music, an electronics store specializing in high fidelity stereos in St. Paul, Minnesota.[14][15][16][17][18][19][20][21][22][23] Schulze financed the opening of his first store with his personal savings and a second mortgage he took out on his family's home.[22][24] In 1967, Sound of Music acquired Kencraft Hi-Fi Company and Bergo Company.[24] Sound of Music earned $1 million in revenue and made about $58,000 in profits in its first year.[22] In 1969, Sound of Music had three stores and Schulze bought out his business partner. Sound of Music operated nine stores throughout Minnesota
Minnesota
by 1978.[25] In 1981, the Roseville, Minnesota, Sound of Music location, at the time the largest and most profitable Sound of Music store, was hit by a tornado.[22] The store's roof was sheared off and showroom destroyed, but the storeroom was left intact.[22][26] In response, Schulze decided to have a "Tornado Sale" of damaged and excess stock in the damaged store's parking lot.[22] He poured the remainder of his marketing budget into advertising the sale, promising "best buys" on everything.[26] Sound of Music made more money during the four-day sale than it did in a typical month.[23]

Best Buy
Best Buy
Co. Superstores logo from 1983 until 1984 Best Buy
Best Buy
Superstores logo from 1984 until 1989 In 1983, with seven stores and $10 million in annual sales, Sound of Music was renamed Best Buy
Best Buy
Company, Inc.[25][26] The company also expanded its product offerings to include home appliances and VCRs, in an attempt to expand beyond its then-core customer base of 15-to-18-year-old males. Later that year Best Buy
Best Buy
opened its first superstore in Burnsville, Minnesota.[26] The Burnsville location featured a high-volume, low price business model, which was borrowed partially from Schulze's successful Tornado Sale in 1981.[22][26] In its first year, the Burnsville store out-performed all other Best Buy
Best Buy
stores combined.[23][24]

Best Buy
Best Buy
logo from 1989 until May 9, 2018, still used in Canada. Best Buy
Best Buy
debuted on the New York Stock Exchange
New York Stock Exchange
in 1987.[27][28] In 1989, the company introduced a new store concept dubbed "Concept II".[24][27] Concept II replaced dimly lit industrial-style stores with brighter and more fashionably fixtured stores.[24] Stores also began placing all stock on the sales floor rather than in a stock room, had fewer salespersons and provided more self-help product information for its customers.[27][28] Best Buy
Best Buy
also did away with commissioned salespeople.[22][27] The commission-free sales environment "created a more relaxed shopping environment free of the high-pressure sales tactics used in other stores," but was unpopular with salespersons and suppliers.[27] Some suppliers, such as Maytag, Whirlpool and Sony, were upset that salespeople would no longer be pushing their products and stopped selling their wares in Best Buy
Best Buy
stores.[22][23] The suppliers returned after Best Buy's sales and revenue grew following the roll-out of Concept II.[26] In 1992, the company achieved $1 billion in annual revenues.[28] In 1995, Best Buy
Best Buy
debuted "Concept III" stores, which were larger than its previous stores.[28][29] The Concept III stores included expanded product offerings, interactive touchscreen kiosks that displayed product information for both customers and employees, and demonstration areas for products such as surround sound stereo systems and videogames.[29][30] Best Buy
Best Buy
launched its "Concept IV" stores with its expansion into New England in 1998.[28][31] Concept IV stores included an open layout with products organized by category, cash registers located throughout the store, and slightly smaller stores than Concept III stores.[32] The stores also had large areas for demonstrating home theater systems and computer software.[28][33] In 1999, Best Buy
Best Buy
was added to Standard & Poor's S&P 500.[28]

2000s[edit] Best Buy
Best Buy
at the Renaissance Center in Durham, North Carolina Former Best Buy
Best Buy
Store located in Shanghai, China, now closed and merged with Five Star. Best Buy
Best Buy
Corporate Headquarters is located in Richfield, Minnesota, a suburb of Minneapolis This Best Buy
Best Buy
logo has appeared at Mall of America
Mall of America
since 2008. Best Buy
Best Buy
opens its 800th store in Chicago, Illinois. In 2000, Best Buy
Best Buy
formed Redline Entertainment, an independent music label and action-sports video distributor.[34] The company acquired Magnolia Hi-Fi, Inc., an audio-video retailer located in California, Washington and Oregon, in December 2000.[28] In January 2001, Best Buy
Best Buy
acquired Musicland Stores Corporation, a Minnetonka, Minnesota-based retailer that sold home entertainment products under the Sam Goody, Suncoast Motion Picture Company, Media Play and OnCue brands. Best Buy
Best Buy
purchased the company for $425 million in cash and the assumption of $271 million of Musicland debt.[28][35] Later that year, Best Buy
Best Buy
acquired the British Columbia, Canada-based electronics-chain Future Shop
Future Shop
Ltd., marking its entrance to the international marketplace.[28][36] Under the deal, Future Shop
Future Shop
was purchased for approximately $377 million and continued to operate as subsidiary independent from Best Buy
Best Buy
Canada.[37][38] Brad Anderson succeeded Richard Schulze as Best Buy
Best Buy
CEO in July 2002.[39] Anderson had begun working at Best Buy
Best Buy
in 1973 while attending seminary school.[39] He was promoted to vice president in 1981 and executive vice president in 1986. Anderson had most recently served as president and COO of Best Buy, a position he had held since 1991.[39] In September of that year, Best Buy opened the first Canadian Best Buy-branded store in Mississauga, Ontario.[40] In October, Best Buy
Best Buy
acquired Minneapolis-based Geek Squad, then a 24-hour residential computer repair business with offices in Minneapolis, Chicago, Los Angeles
Los Angeles
and San Francisco.[39] Best Buy
Best Buy
stores in the U.S. surpassed the 600-store mark and the company opened its first global-sourcing office in Shanghai
Shanghai
in 2003.[41][42] In June, Best Buy
Best Buy
divested itself of Musicland in a deal with Sun Capital Partners under which Sun Capital received all of Musicland's stock and debt.[43] Best Buy launched its "Reward Zone" loyalty program in July following an 8-month test of the program in San Diego, California.[44] Also in 2003, Best Buy's corporate offices were consolidated into a single campus in Richfield, Minnesota. In January 2004, Best Buy
Best Buy
hired Virtucom Group to revamp Best Buy's website and handle all of the company's online content.[45] In May, the company launched its "customer centricty" program, which segmented its stores according to customer profiles. The program also called for employees to focus on specific customer groups rather than product categories.[46] In October, Best Buy
Best Buy
completed rolling out Geek Squad
Geek Squad
"precincts" in every American Best Buy store.[47] In April 2005, Best Buy
Best Buy
began eliminating mail-in rebates in response to negative customer reaction against them, and instead started giving out instant rebates via notebook computers.[48] In May 2006, Best Buy
Best Buy
acquired a majority interest in Chinese appliance retailer Jiangsu Five Star Appliance for $180 million. At the time of the deal, Jiangsu was the fourth-largest appliance chain in China with 193 stores across eight Chinese provinces.[49] In June, the company opened Geek Squad
Geek Squad
precincts at Office Depot
Office Depot
in Orlando, Florida.[44] The market test was later expanded to Denver, Colorado.[50] In January 2007, the first Best Buy-branded store in China officially opened in Shanghai, China.[51] In March 2007, Best Buy acquired Speakeasy, a Seattle, Washington-based broadband VOIP, data and IT services provider. The acquisition was worth $80 million and, under terms of the deal, Speakeasy began operating as a wholly owned subsidiary of Best Buy. The company's products also became part of Best Buy's For Business program.[52] Best Buy
Best Buy
also expanded its Geek Squad
Geek Squad
market tests in March, opening Geek Squad
Geek Squad
precincts in FedEx Kinkos stores located in Indianapolis
Indianapolis
and Charlotte, North Carolina.[53] In October 2007, Best Buy
Best Buy
became the first consumer-electronics retailer to exit the analog television market, carrying only digital products that became mandatory in June 2009 by the FCC.[54] In February 2008, Best Buy
Best Buy
opened its first store in San Juan, Puerto Rico.[55] Best Buy's Geek Squad
Geek Squad
market tests in Office Depot and FedEx Kinkos stores ended by March.[56] Also in March, the company began promoting the Blu-ray optical-disc format over the HD DVD format, a move which ultimately contributed to Toshiba's decision to drop HD DVD.[57] In May, the company agreed to buy 50% of the retail division of The Carphone Warehouse, a London, England-based mobile phone retailer.[58][59] The deal was worth $2.1 billion.[59] In July 2008, Best Buy
Best Buy
announced that it would start selling musical instruments and related gear in over 80 of its retail stores, making the company the second-largest musical-instrument distributor in the US.[60] Best Buy
Best Buy
became the first third-party retail seller of Apple's iPhone in September.[61] Later that month, the company agreed to acquire Napster for $121 million.[62] In December, Best Buy
Best Buy
opened its first store in Mexico.[63] In February 2009, Best Buy
Best Buy
leveraged its partnership with The Carphone Warehouse to launch Best Buy
Best Buy
Mobile, a Best Buy-branded mobile retailer. Best Buy Mobile
Best Buy Mobile
standalone stores were opened in shopping malls and urban downtowns. These Best Buy Mobile
Best Buy Mobile
outlets were also added in all Best Buy-branded stores.[64] In June 2009, Brian Dunn became Best Buy
Best Buy
CEO. Dunn replaced Brad Anderson, who was retiring.[65] Dunn had joined Best Buy
Best Buy
in 1985 as a sales associate. In 2000, Dunn became senior vice president of East Coast operations and president of North American retail operations in 2004. He had most recently served as president of Best Buy, a position he had held since 2006.[66] Best Buy
Best Buy
partnered with Roxio's CinemaNow
CinemaNow
to launch an on-demand movie download service that would allow customers to stream content to any device sold by Best Buy
Best Buy
that connected to the Internet in November 2009.[67] In December, the first Turkish Best Buy
Best Buy
opened in İzmir.[citation needed]

2010s[edit] A Best Buy
Best Buy
store in Germantown, Maryland
Germantown, Maryland
that opened in 2002. In April 2010, Best Buy
Best Buy
opened its first United Kingdom-based Best Buy-branded store in Thurrock.[68] The company eventually opened 11 Best Buy
Best Buy
stores in the United Kingdom. The company closed all UK-based Best Buy
Best Buy
stores in November 2011. That same month Best Buy purchased The Carphone Warehouse's share of Best Buy Mobile
Best Buy Mobile
for $1.3 billion. Best Buy
Best Buy
and The Carphone Warehouse maintained their Best Buy Europe
Best Buy Europe
joint venture, which at the time operated 2,500 mobile phone stores throughout Europe.[69] The company closed all of its Best Buy-branded stores in China by February 2011, when it merged Best Buy
Best Buy
China's operations with Jiangsu Five Star, which had become a wholly owned subsidiary of Best Buy
Best Buy
in 2009.[3][70] In December 2011, Best Buy
Best Buy
purchased mindSHIFT Technologies, a company that provided IT support for small and medium-sized businesses, for $167 million.[71] In 2012, in response to overall revenue decline, Best Buy
Best Buy
announced plans to undergo a "transformation strategy". Stores began to adopt a redesigned "Connected Store" format, providing the Geek Squad
Geek Squad
with a centralized service desk and implementing a "store-within-a-store" concept for Pacific Kitchen & Bath and Magnolia Design Center.[72] In April 2012, Brian Dunn resigned as Best Buy's CEO during an internal company investigation into allegations of personal misconduct stemming from an inappropriate relationship with a female Best Buy employee.[73] Best Buy
Best Buy
named Director George L. Mikan III interim CEO following Dunn's resignation.[73] The internal investigation was released in May 2012 and alleged that Best Buy founder and chairman Richard Schulze knew of Dunn's inappropriate relationship and failed to notify the Best Buy
Best Buy
board.[73] Schulze subsequently resigned his chairmanship of the company.[73] Best Buy
Best Buy
Director Hatim Tyabji replaced Schulze as Best Buy
Best Buy
chairman.[73] Hubert Joly
Hubert Joly
replaced Mikan as Best Buy
Best Buy
CEO in September 2012.[74] Joly had previously served as CEO of Carlson, a hospitality conglomerate, since 2008.[74] He led initiatives such as price matching, speeding up delivery times for online purchases, establishing "store within a store" sections for major brands such as Apple, Google, Microsoft
Microsoft
and Samsung, and giving more product training to employees.[75] In April 2013, Best Buy
Best Buy
exited the European consumer electronics market when it sold its 50% stake in Carphone Warehouse back to the UK-based mobile phone retailer.[76][77] The sale was worth approximately $775 million.[76][77] An increasing trend towards online shopping began to erode revenues and profits in the 2010s. A 4% dip in sales for the June 30, 2014 quarter, marked the tenth quarter in a row where Best Buy's sales had declined. The company, in announcing the result, said it was focusing more on digital-media in its marketing, moving away from newspaper, magazine, and television advertising.[78] On March 28, 2015, Best Buy
Best Buy
announced the shutdown of the Future Shop chain in Canada; 65 of its 131 former locations were converted into Best Buy
Best Buy
locations, while the rest (primarily those in close proximity to an existing Best Buy) were closed permanently.[79] On March 1, 2018, the company announced that it would shut down its 250 standalone Best Buy Mobile
Best Buy Mobile
stores in the United States
United States
by the end of May, due to low revenue and high costs. The Best Buy Mobile
Best Buy Mobile
stores were reported to account for 1 percent of the company's revenue.[80] On May 9, 2018, the company unveiled a new logo for the first time in nearly three decades.[81] On July 2, 2018, Best Buy
Best Buy
announced it was cutting the amount of store space devoted to selling physical music, citing the popularity of streaming services as having reduced sales.[82] On April 15, 2019, Best Buy
Best Buy
announced its current CFO, Corie Barry, will be its next CEO.[11] She will replace Hubert Joly, who served as CEO since August of 2012.[10]

Corporate affairs[edit] Business operations[edit] Best Buy
Best Buy
Store in Edmonton, Alberta The Former Best Buy Mobile
Best Buy Mobile
located in the Brass Mill Center, Waterbury, Connecticut. Map of Best Buy
Best Buy
stores in the Continental U.S and Southern Canada, as of August 2011 Salesman demonstrating the Apple iPad 2 (June 2011) See also: Best Buy
Best Buy
Europe Best Buy
Best Buy
sells consumer electronics and a variety of related merchandise, including software, video games, music, mobile phones, digital cameras, car stereos and video cameras, in addition to home appliances (washing machines, dryers, and refrigerators), in a non-commissioned sales environment.[3] Under the Geek Squad brand, Best Buy
Best Buy
offers computer repair, warranty service, and accidental service plans.[3] Best Buy
Best Buy
provides an online community forum for members, where consumers can discuss product experiences, ask questions and get answers from other members or retail product experts.[83] The building exteriors of Best Buy-branded stores are typically light brown, with the entrance designed to look like a blue box emerging from the structure.[84] Corporate employees operated under a results only work environment from 2005 until March 2013, when the management style was abandoned by Best Buy
Best Buy
CEO Hubert Joly.[85][86] As of October 29, 2016, Best Buy
Best Buy
operated 1,026 Best Buy, 331 Best Buy Mobile stand-alone stores and 28 stand-alone Pacific Sales stores in the US.[3] Best Buy
Best Buy
also operated: 135 Best Buy
Best Buy
and 53 Best Buy Mobile stand-alone stores in Canada; and 18 Best Buy
Best Buy
stores and 5 Best Buy
Best Buy
Express stores in Mexico.[3] Best Buy
Best Buy
exited the European market in April 2013.[76][77]

House brands[edit] Best Buy
Best Buy
also produces products under eight house brands:[3]

Dynex – Discount electronic and computer equipment such as Blu-ray players, data and power cables, HDTVs, office supplies, storage media, and webcams Init – Storage products such as media storage, equipment bags, totes, and furniture for home theaters Insignia – Electronic equipment, small appliances, and accessories including adapters, cables, HDTVs, mini refrigerators, and tablets Magnolia Design Center (in select Best Buy
Best Buy
stores) - design and installation of custom home theater setups Magnolia Home Theater (in select Best Buy
Best Buy
stores) – High-end home theater selections for both audio and visual equipment, including 4K, 3D, and large televisions, projectors, receivers, and speakers Modal – style-oriented mobile accessories, including Bluetooth speakers, cables, and cases Pacific Sales (in select Best Buy
Best Buy
stores) – High-end appliances Platinum – Highest-quality in-house brand for the company, producing many products, such as cables, cell phone accessories, tablet accessories, and digital imaging equipment RocketFish – Cables primarily used with home-theater installation and setup as well as on computer and gaming accessories RocketFish Mobile – Phone cases, gel skins, clips, and chargers for cell phones, GPS, and other exclusive high-end products Controversies[edit] Warranty[edit] In 2000, two Florida
Florida
consumers brought a lawsuit against the company, alleging that it engaged in fraudulent business practices related to the sale of extended warranties (or, more accurately, service plans). The suit claimed that store employees had misrepresented the manufacturer's warranty in order to sell its own Product Service/Replacement Plan and that Best Buy
Best Buy
had "entered into a corporate-wide scheme to institute high-pressure sales techniques involving the extended warranties" and that the company used "artificial barriers to discourage consumers who purchased the 'complete extended warranties' from making legitimate claims."[87] The company ultimately settled for $200,000 but admitted no wrongdoing.[88] In 2014, Best Buy
Best Buy
settled for $4.55 million in a class action lawsuit filed against them in April 2010 by consumers who claimed Best Buy
Best Buy
was making unsolicited phone calls in contravention of the Telephone Consumer Protection Act.[89]

Pricing[edit] In the second quarter of 2007, Connecticut Attorney General Richard Blumenthal ordered an investigation into the company's use of an in-store website alleged to have misled customers on item sales prices.[90] In December 2007, the Los Angeles
Los Angeles
Times reported on the same issue, in which some customers claimed they thought they were surfing the Internet version of bestbuy.com at an in-store kiosk only to learn that the site reflected in-store prices only. In response, company spokesperson Sue Busch indicated the in-store kiosks were not intended for price-match purposes and rather were a means to navigate in-store availability. Since the initial investigation, a banner was placed on the in-store site to make its customers more aware of the difference.[91]

Analog televisions[edit] On April 26, 2008, the U.S. Federal Communications Commission
Federal Communications Commission
(FCC) fined the company $280,000 for not alerting customers that the analog televisions it sold would not receive over-the-air stations after the digital transition on June 12, 2009.[92] The company challenged this ruling in May 2008 by the FCC saying it was and is in compliance with current FCC regulations pertaining to the digital transition.[93]

Environmental issues[edit] Best Buy
Best Buy
was one of several companies named in a 2007 report by Greenpeace
Greenpeace
for purchasing raw materials or manufactured products derived thereof from logging companies that, in the opinion of Greenpeace, contribute to unethical deforestation of taiga in Canada.[94] Since that time, however, the company launched what it calls Greener Together to increase the energy efficiency of its products as well as reduce consumer waste through more recyclable packaging and proper disposal of certain electronic components such as rechargeable batteries, and empty ink cartridges.[95] As a way to improve its image and past environmental issues, the company introduced a recycling program in 2009 that has since collected nearly half-a-billion pounds of consumer electronics and e-waste and is available at all their stores for a nominal fee. These items are then handed over to certified recyclers in the U.S. for proper recycling. The company's goal is to collect one billion pounds of recycling.[96] It also has been named to the U.S. Environmental Protection Agency top-50 list of the largest green-power purchasers. In 2011, the company purchased nearly 119 million kilowatt-hours (kWh) of green power – electricity generated from renewable resources, such as wind, solar, geothermal, biogas, biomass and low-impact hydropower.[97]

References[edit]

^ " Best Buy
Best Buy
Co., Inc. Form 10-K (FY February 3, 2018)". U.S. Securities and Exchange Commission. Retrieved June 6, 2018..mw-parser-output cite.citation font-style:inherit .mw-parser-output .citation q quotes:"""""""'""'" .mw-parser-output .citation .cs1-lock-free a background:url("//upload.wikimedia.org/wikipedia/commons/thumb/6/65/Lock-green.svg/9px-Lock-green.svg.png")no-repeat;background-position:right .1em center .mw-parser-output .citation .cs1-lock-limited a,.mw-parser-output .citation .cs1-lock-registration a background:url("//upload.wikimedia.org/wikipedia/commons/thumb/d/d6/Lock-gray-alt-2.svg/9px-Lock-gray-alt-2.svg.png")no-repeat;background-position:right .1em center .mw-parser-output .citation .cs1-lock-subscription a background:url("//upload.wikimedia.org/wikipedia/commons/thumb/a/aa/Lock-red-alt-2.svg/9px-Lock-red-alt-2.svg.png")no-repeat;background-position:right .1em center .mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration color:#555 .mw-parser-output .cs1-subscription span,.mw-parser-output .cs1-registration span border-bottom:1px dotted;cursor:help .mw-parser-output .cs1-ws-icon a background:url("//upload.wikimedia.org/wikipedia/commons/thumb/4/4c/Wikisource-logo.svg/12px-Wikisource-logo.svg.png")no-repeat;background-position:right .1em center .mw-parser-output code.cs1-code color:inherit;background:inherit;border:inherit;padding:inherit .mw-parser-output .cs1-hidden-error display:none;font-size:100% .mw-parser-output .cs1-visible-error font-size:100% .mw-parser-output .cs1-maint display:none;color:#33aa33;margin-left:0.3em .mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration,.mw-parser-output .cs1-format font-size:95% .mw-parser-output .cs1-kern-left,.mw-parser-output .cs1-kern-wl-left padding-left:0.2em .mw-parser-output .cs1-kern-right,.mw-parser-output .cs1-kern-wl-right padding-right:0.2em

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^ Lisa Cervini (December 20, 2004). "That Was The Year That Was: A Retail
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Retrospective". TWICE.

^ Foster, Lauren (November 24, 2004). "The march of the Geek Squad: DIFFERENTIATION: Best Buy, the US electronics retailer, takes care of its customers after they have left the shop, writes Lauren Foster". Financial Times.

^ John Vomhof Jr. (January 24, 2006). " Best Buy
Best Buy
starts to eliminate mail-in rebates". Minneapolis/St. Paul Business Journal. Retrieved January 21, 2014.

^ "U.S. electronics retailer gets controlling stake in China's Five Star Company". Xinhua's China Economic Information Service. May 15, 2006.

^ "Event Brief of Q1 2007 Office Depot
Office Depot
Inc. Earnings Conference Call – Final". Voxant FD (Fair Disclosure) Wire. April 26, 2007.

^ "Best Buy's Shanghai
Shanghai
Store Opens for Business". SinoCast China Business Daily News (Abstracts). January 29, 2007.

^ John Laposky (April 9, 2007). " Best Buy
Best Buy
Buys Speakeasy To Buoy Small-Business Services". TWICE.

^ Desiree J. Hanford (March 28, 2007). "FedEx Kinko's Makes Changes To Improve Rev, Package Volume". Of DOW JONES NEWSWIRES.

^ " Best Buy
Best Buy
ends sales of analog TVs". NBC News. Retrieved January 21, 2013.

^ Yalixa Rivera Cruz (January 11, 2008). "Variedad tecnológica". El Nuevo Día.

^ Nicole Maestri (March 4, 2008). " Office Depot
Office Depot
introducing new tech support service".

^ Antone Gonsalves. " Best Buy
Best Buy
To Recommend Blu-ray Hi-Def Video". Information Week. Retrieved January 21, 2014.

^ Ben Cooper; Amy Shields (July 18, 2008). " Best Buy
Best Buy
closes in on first stores as UK arrival nears". Retail
Retail
Week.

^ a b Jackie Crosby (June 26, 2008). " Best Buy
Best Buy
plans to double sales by 2013". Star Tribune.

^ ASHLEY M. HEHER (July 27, 2008). " Best Buy
Best Buy
to open in-store music centers". AP Business Writer.

^ Scott Campbell. " Best Buy
Best Buy
Begins Sales Of Apple's 3G iPhone". CRN. Retrieved January 21, 2013.

^ YINKA ADEGOKE. " Best Buy
Best Buy
to buy Napster for $121 million". Reuters. Retrieved January 21, 2014.

^ MARIA GALLUCCI (December 5, 2008). " Best Buy
Best Buy
arrives in Mexico with opening of its second-largest store worldwide".

^ Miguel Bustillo (February 12, 2009). "Big-Box Retailer
Retailer
Goes Little; Best Buy
Best Buy
Expands With Mobile-Phone Shops in Malls". The Wall Street Journal.

^ JACKIE CROSBY (June 25, 2009). "At Best Buy, a change at the top ; In the past year, Best Buy
Best Buy
has seen falling profits, layoffs and competition from retailers such as Amazon and Wal-Mart as it works its way through the recession". Star-Tribune.

^ "Best Buy's Dunn Leaves Mixed Legacy". TWICE. April 23, 2012.

^ JACKIE CROSBY. " Best Buy
Best Buy
to offer movie downloads". Star Tribune. Retrieved January 21, 2014.

^ Richard Smirke (April 27, 2010). " Best Buy
Best Buy
Unveils First U.K. Store". Billboard.biz.

^ Miguel Bustillo; Kathy Gordon (November 8, 2011). " Best Buy
Best Buy
Leaves U.K., Reboots Phone Venture". The Wall Street Journal.

^ " Best Buy
Best Buy
closes China outlets, poor grasp of local market blamed". Xinhua News Agency. February 28, 2011.

^ Josh Gingold. " Best Buy
Best Buy
boldly leaping into managed IT services for small business". Zdnet. Retrieved January 21, 2014.

^ Reisinger, Don (March 24, 2011). " Best Buy
Best Buy
Revenue, Earnings Slip in 4th Quarter – During the Three-Month Span That Included the Prime Holiday Sales Period, the Consumer Electronics Retailer
Retailer
Took Its Biggest Hit in Entertainment Hardware and Software". CNET. Retrieved August 9, 2012.

^ a b c d e Ed Stych. "Report: Dunn resigned as Best Buy
Best Buy
CEO amid investigation over possible personal misconduct". Minneapolis/St. Paul Business Journal. Retrieved January 21, 2014.

^ a b Kim Bhasin. " Best Buy
Best Buy
Is Bringing In A Master Turnaround Artist". Business Insider. Retrieved January 21, 2014.

^ "Why the grim reaper of retail hasn't come to claim Best Buy". July 17, 2017. Retrieved July 28, 2017.

^ a b c ANN ZIMMERMAN. " Best Buy
Best Buy
Sells Europe Business Back to Carphone Warehouse". Wall Street Journal. Retrieved January 21, 2014.

^ a b c Chris Burritt; Sarah Shannon. " Best Buy
Best Buy
Exits Europe With Stake Sale to Carphone Warehouse". Bloomberg News. Retrieved January 21, 2014.

^ " Best Buy
Best Buy
looks to new products to push sales". Minneapolis News.Net. August 26, 2014. Retrieved August 28, 2014.

^ " Future Shop
Future Shop
shutters Canadian stores, will re-brand as Best Buy". The Globe and Mail. March 28, 2015. Retrieved March 28, 2015.

^ " Best Buy
Best Buy
is closing all 250 of its mobile stores in the US". The Verge. Retrieved March 1, 2018.

^ Blumenthal, Eli (May 9, 2018). "For the first time in nearly 30 years, Best Buy's logo is getting a refresh". USA Today. Retrieved May 9, 2018.

^ Morris, Chris (July 2, 2018). "End of a Era: Best Buy
Best Buy
Significantly Cuts Back on CDs". Fortune. Retrieved July 3, 2018.

^ "Welcome to the Best Buy
Best Buy
Forums". Best Buy
Best Buy
Forums. Retrieved September 20, 2018.

^ Best Buy. Encyclopedia of Business in Today's World, Volume 1. Retrieved January 21, 2014.

^ THOMAS LEE. " Best Buy
Best Buy
ends flexible work program for its corporate employees". Star Tribune. Retrieved January 21, 2014.

^ HUBERT JOLY. " Best Buy
Best Buy
CEO on leadership: A comment I made was misconstrued". Star Tribune. Retrieved January 21, 2014.

^ John H. Beisner and Jessian Davidson Miller (September 2001). "They're Making a Federal Case out of It ... In State Court". Center for Legal Policy at the Manhattan Institute for Policy Research. Civil Justice Report. Archived from the original on July 22, 2005. Retrieved August 8, 2012.

^ "UPDATE 2- Best Buy
Best Buy
settles class-action bias lawsuit". Reuters. June 17, 2011. Retrieved August 6, 2015.

^ " Best Buy
Best Buy
agrees to $4.55 million settlement in TCPA class action". Legal Newsline. June 17, 2014. Retrieved August 6, 2015.

^ Staff (May 27, 2007). " Best Buy
Best Buy
Accused of Overcharging In-Store Shoppers". Associated Press
Associated Press
(via CNBC). Retrieved August 8, 2012.

^ Lazarus, David (December 23, 2007). " Best Buy
Best Buy
Kiosks Not Connected to Internet". Los Angeles
Los Angeles
Times. Retrieved August 8, 2012.

^ Puzzanghera, Jim (April 11, 2008). "Retailers Fined over Digital TV – Consumers Are Being Deceived About the Upcoming Demise of Analog, the FCC Says". Los Angeles
Los Angeles
Times. Archived from the original on April 15, 2008. Retrieved August 8, 2012.

^ Ogg, Erica (May 19, 2008). " Best Buy
Best Buy
challenges FCC over analog TV sales penalty". CNET. Retrieved August 6, 2015.

^ Green Peace (August 20, 2007). "Companies Revealed To Be Purchasing Forest Destruction – Three Logging Firms Responsible for Majority of Destruction of Boreal Forest" (Press release). Greenpeace. Archived from the original on October 21, 2007. Retrieved August 8, 2012.

^ Jennifer Berry (January 26, 2009). " Best Buy
Best Buy
To Launch E-cycling at All Locations". Retrieved January 1, 2013.

^ Aston, Adam (April 24, 2012). "How Best Buy
Best Buy
Makes Money Recycling America's Electronics". GreenBiz. Retrieved August 8, 2012.

^ "Statement: Best Buy
Best Buy
Recognized Among Nation's Green Powered Organizations by U.S. EPA – Best Buy
Best Buy
Reduces Carbon Emissions Through Renewable Energy Alternativaes" (Press release). Best Buy
Best Buy
(via Thomson Reuters
Reuters
Investor Relation Services). May 11, 2012. Retrieved August 8, 2012.

Further reading[edit] .mw-parser-output .refbegin font-size:90%;margin-bottom:0.5em .mw-parser-output .refbegin-hanging-indents>ul list-style-type:none;margin-left:0 .mw-parser-output .refbegin-hanging-indents>ul>li,.mw-parser-output .refbegin-hanging-indents>dl>dd margin-left:0;padding-left:3.2em;text-indent:-3.2em;list-style:none .mw-parser-output .refbegin-100 font-size:100% Roose, Kevin (September 18, 2017). "Best Buy's Secrets for Thriving in the Amazon Age". The New York Times. ISSN 0362-4331.

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