Automated guided vehicle
Automated highway system
Automated pool cleaner
Automated teller machine
Automatic painting (robotic)
Pop music automation
Robotic lawn mower
On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR, however in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform all sorts of functions (telephone banking, account inquiries, etc.).
An AA will often include a directory which will allow a caller to dial by name in order to find a user on a system. There is no standard format to these directories, and they can use combinations of first name, last name, or both.
The following lists common routing steps that are components of an automated attendant (any other routing steps would probably be more suitable to an IVR):
In addition, an automated attendant would be expected to have values for the following