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Amazon Locker is a self-service
A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.
Amazon customers can also return packages to select Amazon Lockers.
Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.
Amazon partners with retail stores such as
Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers. Amazon Hub was in beta from 2017 until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.
As of 2020, Amazon was using "Amazon Hub Locker+" to refer to a staffed version of Amazon Lockers, which allowed for customers to pick up large packages, and for customers to return items without a box.
package delivery
Package delivery or parcel delivery is the delivery of shipping containers, parcels, or high value mail as single shipments. The service is provided by most postal systems, express mail, private courier companies, and less than truckload shi ...
service of parcel locker
Parcel locker is an automated postal box that allows users for a self-service collection of parcels and oversize letters as well as the dispatch of parcels.
Amazon Locker
Amazon Locker is a self-service package delivery service of parcel locke ...
s offered by online retailer Amazon
Amazon most often refers to:
* Amazons, a tribe of female warriors in Greek mythology
* Amazon rainforest, a rainforest covering most of the Amazon basin
* Amazon River, in South America
* Amazon (company), an American multinational technolog ...
. Amazon customers can select any Locker location as their delivery address and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen
A touchscreen or touch screen is the assembly of both an input ('touch panel') and output ('display') device. The touch panel is normally layered on the top of an electronic visual display of an information processing system. The display is ofte ...
. However, certain third-party sellers on Amazon may not be able to ship to an Amazon Locker, due to their use of other shipping services such as FedEx
FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational conglomerate holding company focused on transportation, e-commerce and business services based in Memphis, Tennessee. The name "Fe ...
or UPS that require a signature. There are several sizes, but when ordering, amazon.com reports some parcels are too big to be delivered to a locker.
The Amazon Locker program was launched in September 2011 in New York City
New York, often called New York City or NYC, is the List of United States cities by population, most populous city in the United States. With a 2020 population of 8,804,190 distributed over , New York City is also the L ...
, Seattle
Seattle ( ) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With a 2020 population of 737,015, it is the largest city in both the state of Washington and the Pacific Northwest region o ...
, and London
London is the capital and List of urban areas in the United Kingdom, largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary dow ...
. As of June 2018, Lockers were available in over 2,800 locations in 70+ cities.
Operation
A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.
Amazon customers can also return packages to select Amazon Lockers.
Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.
Locker locations
Amazon partners with retail stores such as 7-Eleven
7-Eleven, Inc., stylized as 7-ELEVE, is a multinational chain of retail convenience stores, headquartered in Dallas, Texas. The chain was founded in 1927 as an ice house storefront in Dallas. It was named Tote'm Stores between 1928 and 1946. A ...
and Spar to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack
RadioShack, formerly RadioShack Corporation, is an American retailer founded in 1921.
At its peak in 1999, RadioShack operated over 8,000 worldwide stores named RadioShack or Tandy Electronics in the United States, Mexico, United Kingdom, Austra ...
joined the program briefly in 2012, only to withdraw the following year.
7-Eleven
7-Eleven, Inc., stylized as 7-ELEVE, is a multinational chain of retail convenience stores, headquartered in Dallas, Texas. The chain was founded in 1927 as an ice house storefront in Dallas. It was named Tote'm Stores between 1928 and 1946. A ...
has kiosks in 186 locations in the US as of 2015.
In the United Kingdom, Amazon has a partnership with Co-op Food
Co-op Food is a brand used for the food retail business of The Co-operative Group in the United Kingdom.
Prior to reintroducing the brand in 2016, the group used " The Co-operative" branding, which is still used by a number of consumers' co- ...
and Morrisons
Wm Morrison Supermarkets, trading as Morrisons, is the fifth largest supermarket chain in the United Kingdom. As of 2021, the company had 497 supermarkets across England, Wales and Scotland, as well as one in Gibraltar. The company is headq ...
. Lockers are located within some Co-op and Morrisons stores. Since 2012, libraries in West Sussex
West Sussex is a county in South East England on the English Channel coast. The ceremonial county comprises the shire districts of Adur, Arun, Chichester, Horsham, and Mid Sussex, and the boroughs of Crawley and Worthing. Covering an ...
have also been operating Lockers. Large retail centres often have Amazon Lockers, for example there are two in One New Change
One New Change is a major office and retail development in the City of London. It comprises of floor space, including of retail space and of office space and is the only large shopping centre in the City of London, the historic nucleus and mo ...
in London
London is the capital and List of urban areas in the United Kingdom, largest city of England and the United Kingdom, with a population of just under 9 million. It stands on the River Thames in south-east England at the head of a estuary dow ...
, and there is one in Stratford Centre
Stratford Centre is a shopping mall and indoor market in Stratford town centre in east London. It is situated opposite the busy Stratford Regional station and this contributes to the high footfall through the centre, currently at around 26 mil ...
. The largest Amazon Locker in the world and the busiest in the UK is called Ivory. It has 115 lockers and is located near the Rootes building at the University of Warwick
, mottoeng = Mind moves matter
, established =
, type = Public research university
, endowment = £7.0 million (2021)
, budget = £698.2 million (2020 ...
.
Amazon has also expanded the Locker program in Canada, France, Spain, Germany and Italy.
In 2017, Amazon announced plans to launch Amazon Locker in select Whole Foods Market
Whole Foods Market IP, Inc., a subsidiary of Amazon, is an upscale American multinational supermarket chain headquartered in Austin, Texas, which sells products free from hydrogenated fats and artificial colors, flavors, and preservatives. A ...
locations.
Amazon Hub
Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers. Amazon Hub was in beta from 2017 until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.
As of 2020, Amazon was using "Amazon Hub Locker+" to refer to a staffed version of Amazon Lockers, which allowed for customers to pick up large packages, and for customers to return items without a box.
See also
*Packstation
Parcel locker is an automated postal box that allows users for a self-service collection of parcels and oversize letters as well as the dispatch of parcels.
Amazon Locker
Amazon Locker is a self-service package delivery service of parcel locker ...
, a comparable service offered by DHL
DHL is an American founded, German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.8 billion parcels per year. ...
Parcel Germany for parcels and oversize letters.
References
External links
* {{Amazon, state=collapsed Amazon (company) Computer-related introductions in 2011