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Front Office
The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. The term has more specific meaning in different industries. Types General offices The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out. Staff working in the front office can also deal with simple tasks, such as sorting out emails, helping out on printing and typing works. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. The most common work for the front office worker will be a mix of getting in touch with customers and also helping out ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Front Of House
In the performing arts, front of house (FOH) is the part of a performance venue that is open to the public. In theatres and live music venues, it consists of the auditorium and foyers, as opposed to the stage and backstage areas. In a theatre, the front of house manager is responsible for welcoming guests, refreshments, and making sure the auditorium is set out properly. By contrast, back of house (BOH) refers to any operations that are not visible to the audience, such as props management, costume design, stage set fabrication, lighting control, and other support functions. Both terms are also used in the restaurant, hospitality, and retailing industries. "Back of house" refers to any work operations that do not have direct customer contact. Examples include cooking, dishwashing, cleaning, shipping and receiving, maintenance and repairs, accounting, and other indirect support tasks which are not usually visible to customers. Live venues Sound operators, excluding the monito ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Facilities Management
Facility management or facilities management (FM) is a professional management discipline focused on the efficient and effective delivery of logistics and other support services related to real property and buildings. It encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, as defined by the International Organization for Standardization (ISO). The profession is certified through Global Facility Management Association (Global FM) member organizations. History The term, "facilities management" was coined in the 1960s by IBM alumnus and Electronic Data Systems founder Ross Perot, in reference to network management of IT systems, and soon expanded to include all elements of commercial space management. Facility management as integral to the processes of strategic organizational planning was represented during a 1979 conference sponsored by Herman Miller. Following ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Middle Office
The middle office is a team of employees working in a financial services institution. Financial services institutions can be divided into three sections: the front, the middle and the back office. The front office is composed of customer-facing employees such as sales personnel. The middle office is made up of the risk managers and the information technology managers who manage risk and maintain the information resources. The back office is composed of the human resources department, office managers and customer care representatives who provide support, administrative and payment services. Generally, the back and middle office involves non-revenue generating operations related to risk management and ensuring proper execution of transactions. The middle office plays numerous roles in financial services organisations and investment banking. It ensures that deals negotiated during financial transactions are processed, booked and fulfilled. Workers manage global agreements concernin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Back Office
A back office in most corporations is where work that supports ''front office'' work is done. The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually producing a product or service such as data entry, payroll, accounting and all the other labor that is not seen by customers, such as administration or logistics. Broadly speaking, back office work includes roles that affect the costs side of a business's trading statement and front office work includes roles that affect the income side of a business's trading statement. Although the operations of a back office are seldom prominent, they are a major contributor to a business's success. They can include functions such as accounting, planning, inventory management, supply-chain management, human resources and logistics. Back offices are often located somew ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
