iQor is a

business process outsourcing Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and ...

company which provides

customer service Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...

, third-party collections and

accounts receivable Accounts receivable, abbreviated as AR or A/R, are legally enforceable claims for payment held by a business for goods supplied or services rendered that customers have ordered but not paid for. These are generally in the form of invoices raised b ...

management.Yahoo Finance profile
/ref> Although its headquarters are located in

St. Petersburg, Florida St. Petersburg is a city in Pinellas County, Florida, United States. As of the 2020 census, the population was 258,308, making it the fifth-most populous city in Florida and the second-largest city in the Tampa Bay Area, after Tampa. It is the ...

, the company operates about 40 call centers in North America, Europe, and Asia. Since 2014, iQor has shifted to an end-to-end customer support organization, when iQor acquired the aftermarket services division of

Jabil Circuit Jabil Inc. is an American worldwide manufacturing services company. Headquartered in the Gateway area of St. Petersburg, Florida, it is one of the largest companies in the Tampa Bay area. Jabil has around 100 plants in 30 countries, and 260,0 ...

(rebranded as iQor's Product Support division). Services provided vary from consumer electronics, to medical devices.

History

In January 2004,

Vikas Kapoor Vikas Kapoor (November 17, 1961) is the CEO of Mezocliq, an enterprise technology company. Early life and education Kapoor was born in Ajmer, India on November 17, 1961. He grew up in India, England and Australia. He is the son of Kusum and Maj ...

became the CEO and President of iQor. Kapoor built the company's computing platforms, developer tools, and cloud computing services. iQor’s employee base grew from 4,000 to 14,000. This success led InformationWeek magazine to rank iQor #27 among the top technology innovators in the US.

Investigations

In 2012, a CBC news investigation found that iQor routinely and sometimes knowingly repeatedly contacted people who did not owe debt in Canada. The investigation noted that in 2012, two Canadian provinces had fined iQor for violating provincial regulations. In 2010, Allied Interstate, a subsidiary of iQor, was fined $1.75 million by the

Federal Trade Commission The Federal Trade Commission (FTC) is an independent agency of the United States government whose principal mission is the enforcement of civil (non-criminal) antitrust law and the promotion of consumer protection. The FTC shares jurisdiction ov ...

for harassing debtors and trying to collect from the wrong people.

Ownership

iQor is privately owned by

Huntsman Gay Global Capital HGGC is an American middle-market private equity firm based in Palo Alto, California, with over $6.8 billion of cumulative capital commitments.II. With the closing of Fund IV, HGGC now has more than $6.8 billion of cumulative capital commitments ...

and the company's management team. In 2010, iQor acquired RMS which was headquartered in

Bethlehem, Pennsylvania Bethlehem is a city in Northampton and Lehigh Counties in the Lehigh Valley region of eastern Pennsylvania, United States. As of the 2020 census, Bethlehem had a total population of 75,781. Of this, 55,639 were in Northampton County and 19, ...

References

External links

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ARM and Call Center Firm, IRMC, Becomes iQor
{dead link, date=January 2018 , bot=InternetArchiveBot , fix-attempted=yes Call centre companies Outsourcing companies Companies based in Florida