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In marketing, a coupon is a ticket or document that can be redeemed for a financial discount or rebate when purchasing a product. Customarily, coupons are issued by manufacturers of consumer packaged goods or by retailers, to be used in retail stores as a part of
sales promotion Sales promotion is one of the elements of the promotional mix. The primary elements in the promotional mix are advertising, sales, personal selling, direct marketing and publicity/public relations. Sales promotion uses both media and non-media mar ...

sales promotion
s. They are often widely distributed through mail, coupon envelopes, magazines, newspapers, the Internet (social media, email newsletter), directly from the retailer, and mobile devices such as cell phones. ''The New York Times'' reported "more than 900 manufacturers' coupons were distributed" per household, and that "the
United States Department of Agriculture The United States Department of Agriculture (USDA), also known as the Agriculture Department, is the federal executive department responsible for developing and executing federal laws related to farming, forestry, rural economic development, ...
estimates that four families in five use coupons. "Only about 4 percent" of coupons received were redeemed. Coupons can be targeted selectively to regional markets in which price competition is great. Most coupons have an expiration date, although American military commissaries overseas honor manufacturers' coupons for up to six months past the expiration date.


Pronunciation

The word is of French origin, pronounced . In Britain, the United States, and Canada it is pronounced . A common alternate American pronunciation is .


History


Origin

Coca-Cola Coca-Cola, or Coke, is a carbonated Carbonation is the chemical reaction A chemical reaction is a process that leads to the chemical transformation of one set of chemical substances to another. Classically, chemical A chemical sub ...
's 1888-issued "free glass of" is the earliest documented coupon. Coupons were mailed to potential customers and placed in magazines. It is estimated that between 1894 and 1913 one in nine Americans had received a free Coca-Cola, for a total of 8,500,000 free drinks. By 1895 Coke was served in every state in the United States. In 1929
Betty Crocker Betty Crocker is a brand and fictional character used in advertising campaigns for food and recipes. The character was originally created by the Washburn-Crosby Company in 1921 following a contest in the ''Saturday Evening Post ''The Saturd ...
began a loyalty points program and began issuing coupons that could be used to redeem for premiums like free flatware. In 1937 the coupons were printed on the outside of packages. The loyalty program ended in 2006, one of the longest loyalty programs.
Fred Reichheld Frederick F. Reichheld (born 1952, Cleveland, Ohio, Cleveland) is a New York Times best-selling author, speaker and business strategist best known for his research and writing on the loyalty business model and loyalty marketing. He is the creator o ...
(1996) ''The Loyalty Effect'', Harvard Business School Press, Boston, 1996.
In Australia consumers first came in contact with couponing when a company called
Shopa Docket Shopa Docket is an Australian coupon In marketing, a coupon is a ticket or document that can be redeemed for a financial discounts and allowances, discount or rebate (marketing), rebate when purchasing a product (business), product. Customari ...
promoted offers and discounts on the back of shopping receipts in 1986.


Types and uses

Coupons offer different types of values, such as discounts, free shipping, buy-one get-one, trade-in for redemption, first-time customer coupons, free trial offer, launch offers, festival offers, and free giveaways. Similarly, there are varied uses of coupons which include: to incentivize a purchase, reduce a price, provide a free sample, or to aid marketers in understanding the demographics of their customer.


Function

Coupons can be used to research the price sensitivity of different groups of buyers (by sending out coupons with different dollar values to different groups). Time, location and sizes (e.g. five pound vs. 20 pound bag) affect prices; coupons are part of the
marketing mix The term "marketing mix" is a foundation model for businesses, historically centered around product, price, place, and promotion (also known as the "4 Ps"). The marketing Marketing is the process of intentionally stimulating demand for and ...

marketing mix
. So is knowing about the customer.


Grocery coupons

Grocery coupons come in two major types: * store coupons: issued by the store itself. Some stores will also accept store coupons issued by competitors. * Coupons issued by the manufacturer of a product may be used at any coupon-accepting store that carries that product. Part of their function is to advertise their offerings and attract new customers. Some grocery stores regularly double or even triple the value of coupons to bring customers into their stores. Periodic special events double or triple coupon values on certain days or weeks. , accessdate=2010/04/13


Conveyance

Coupons exist in more than one form, and are acquired by customers in a variety of ways.


Paper

Historically, verifying the discount offered has been via presenting coupons clipped from newspapers or received in the mail. Some retailers and companies use verification methods such as unique
barcode A barcode or bar code is a method of representing data in a visual, machine-readable form. Initially, barcodes represented data by varying the widths and spacings of parallel lines. These barcodes, now commonly referred to as linear or one-dime ...

barcode
s, coupon ID numbers, holographic seals, and watermarked paper as protection from unauthorized copying or use. Other than newspapers, there are also coupon book publishers and retailers who compile vouchers and coupons into books, either for sale or free.


Electronic

By the mid-1990s, "couponing had also moved to the internet." An early term was . Later on the term "downloadable coupons" came into use. Options include: * Internet coupons:
Online retailers Online shopping is a form of electronic commerce which allows consumers to directly buy good (economics), goods or Service (economics), services from a seller over the Internet using a web browser or a mobile app. Consumers find a product of in ...
often refer to these as "coupon codes", "promotional codes", "promotion codes", "discount codes", "keycodes", "promo codes", "surplus codes", "portable codes", "shopping codes", "voucher codes", "reward codes", "discount vouchers", "referral codes" or "source codes". These are typed in before the sale is finalized. Marketers can use different codes for different channels or groups in order to differentiate response rates. Free shipping and cashback are additional inducements. * Mobile: Smartphone based, these are often distributed via
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over SMS or MMS, and presented at the store or online. These also have advertising benefits even after their expiration date.Banerjee, Sy, and Yancey Scott (2010), "Enhancing Mobile Coupon Redemption in Fast Food Campaigns", ''Journal of Research in Interactive Marketing'', Vol. 4 Iss: 2, pp.97 - 110 * Apps: Related to classic coupons are
loyalty card A loyalty program is a marketing strategy designed to encourage customers to continue to shop at or use the services of a business associated with the program. Today, such programs cover most types of commerce, each having varying features and ...
s; these have increasingly been superseded by
mobile app A mobile application, also referred to as a mobile app or simply an app, is a computer program In imperative programming In computer science, imperative programming is a programming paradigm that uses Statement (computer science), statements t ...
s.


Taxation

Depending on the
jurisdiction Jurisdiction (from Latin Latin (, or , ) is a classical language A classical language is a language A language is a structured system of communication Communication (from Latin ''communicare'', meaning "to share" or "to be i ...
, coupons may or may not reduce the
sales tax A sales tax is a tax A tax is a compulsory financial charge or some other type of levy imposed on a taxpayer (an individual or legal entity In law Law is a system A system is a group of Interaction, interacting or interrelate ...
which must be paid by the consumer. The most consumer-friendly tax situation taxes the actual price paid, including when the store does double and triple coupon reductions. The above applies when the retailer is the source of the coupon, since the product is offered at the post-coupon price. In jurisdictions seeking to tax more, if the coupon is issued by the manufacturer, the original price is still paid but some of the price is covered by the manufacturer instead of the consumer and the full price remains taxable.


Trading

Coupon manufacturers may or may not place restrictions on coupons limiting their transferability to ensure the coupons stay within the targeted market. Since such restrictions are not universal and are difficult and/or costly to enforce, limited coupon trading is tolerated in the industry. Organized coupon exchange clubs are commonly found in regions where coupons are distributed. Often coupons are available for purchase at some online sites, but since most coupons are not allowed to be sold, the fee is considered to be for the time and effort put into cutting out the coupons. Some types of coupons may be sold. ''The New York Times'' not only said "the traffic is legal" regarding selling airline discount coupons, but wrote "check the commercial notices column in ''The New York Times'' or the classified advertising section under 'Miscellaneous') in ''The Wall Street Journal''. During war time or economic hardships, trading or selling ration coupons is an economic crime.


See also

*
Canadian Tire money Canadian Tire cash, officially Canadian Tire 'cash' or CTM, was a loyalty program operated by the Canadian retail chain Canadian Tire Canadian Tire Corporation Limited is a Canadian retail Retail is the sale of goods In economics ...
*
Coupon (bond) A coupon payment on a bond Bond or bonds may refer to: Common meanings * Bond (finance) In finance Finance is the study of financial institutions, financial markets and how they operate within the financial system. It is concerned with th ...
*
Drug coupon A drug coupon is a coupon intended to help consumers save money on pharmaceutical drugs. They are offered by drug companies or distributed to consumers via Medical Doctors, doctors and Pharmacist, pharmacists, and most can be obtained online. ...
*''
Extreme Couponing ''Extreme Couponing'' (renamed ''Extreme Couponing: All-Stars'' for its third season) is an American reality television entertainment series produced by Sharp Entertainment and aired on cable network TLC (TV channel), TLC in the United States and ...
'' * Love coupon *
Normal yield Normal yield is an agricultural term referring to the average historic yield established for a particular farm or area. It is also used to describe average yields. Normal production would be the normal crop acreage planted multiplied by the normal y ...
*
Trading stamp Trading stamps are small paper stamps given to customers by merchants in loyalty programs that predate the modern loyalty card. Like the similarly-issued retailer coupons, these stamps only had a minimal cash value of a few mils (thousandths of a d ...


References


External links

* * {{Paper products Sales promotion Paper products