Ziosk is a table ordering tablet for casual dining restaurants developed by

Dallas Dallas () is the List of municipalities in Texas, third largest city in Texas and the largest city in the Dallas–Fort Worth metroplex, the List of metropolitan statistical areas, fourth-largest metropolitan area in the United States at 7.5 ...

based TableTop Media. The device consists of a 7-inch tablet running Android and a credit card reader. Certain models also include a receipt printer and near field communication (NFC). As of July 2016, there are 170,000 Ziosk tablets at restaurants in the United States, including

Chili's Chili's Grill & Bar is an American casual dining restaurant chain. The company was founded by Larry Lavine in Texas in 1975 and is currently owned and operated by Brinker International. History Chili's first location, a converted postal statio ...

Friendly's Friendly's is a restaurant chain on the East Coast of the United States. Friendly's was founded in 1935 in Springfield, Massachusetts, by the brothers S. Prestley Blake and Curtis Blake. It has 10,000 employees; George Michel is the CEO. It ...

, Olive Garden,

Red Robin Red Robin Gourmet Burgers, Inc., more commonly known as Red Robin Gourmet Burgers and Brews or simply Red Robin, is an American chain of casual dining restaurants founded in September 1969 in Seattle, Washington. In 1979, the first franchised ...

, and

Outback Steakhouse Outback Steakhouse is an American chain of Australian-themed casual dining restaurants, serving American cuisine, based in Tampa, Florida. The chain has over 1,000 locations in 23 countries throughout North and South America, Asia, and Australi ...

franchisee Cerca Trova. The company employs around 110 active employees. The tablets also allow users to play games for a fee. TableTop Media rents the devices to restaurant operators through a subscription fee and revenue-share on paid games.

History

In September 2013, Ziosk announced the deployment of tablets to all company-owned Chili's restaurants, to be completed by the first half of 2014. Ziosk announced the deployment of tablets to Olive Garden in April, 2015 after customer and restaurant testing in 2014. Olive Garden expected to deploy tablets to all of its 800-plus restaurants by the end of 2015. After the deal is complete, the company estimated Ziosk tablets will be used by more than fifty million users per month.

Software and hardware

Ziosk implements an over-the-air (OTA) update mechanism of the product platform as well as security and

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management for credit card payments and implementing drivers for the magnetic stripe reader hardware. Ziosk hardware is fully compliant with Payment Card Industry Payment Application Data Security Standards (PCI PA-DSS) 1.1 and Payment Application Best Practices (PABP) 1.4 standards. In 2017, Ziosk introduced its second generation tablet, the Ziosk Aurizon. This tablet features a single slot that can read either magstripe or

EMV EMV is a payment method based on a technical standard for smart payment cards and for payment terminals and automated teller machines which can accept them. EMV stands for " Europay, Mastercard, and Visa", the three companies that created th ...

credit and debit cards, support for

contactless payment Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices, including smartphones and other mobile devices, that use radio-frequency identification (RFID) or near-field communication (NFC, e.g. Samsung ...

s, and a PIN pad for cards requiring a PIN. For existing Ziosk tablets in the field, Ziosk also introduced the Smart Battery, which adds EMV and contactless capability to existing Ziosk tablets.

Privacy concerns

Some users of Ziosk tablets have questioned the use of cameras on tabletop ordering tablets, citing privacy concerns. Ziosk responded to the concerns stating that the company does not save or share information from the camera without permission from the user. They also noted that a green light near the top of the device will be activated when the camera is active, and that the camera is used specifically to read coupons.

References

External links

* {{official website, http://ziosk.com/ Tablet computers Android (operating system) devices