Zeacom was a software company based in Auckland, New Zealand, with offices in the USA (Orange County, CA), the United Kingdom and Australia. The company sold
Call Center
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. ...
and
Unified Communications software applications to customers worldwide through large vendors and accredited resellers. An in-house team provided
Business Process Automation
Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increa ...
and consulting services.
Zeacom Communications Center was the company's flagship product, and was in use at over 3,500 sites worldwide. It integrated with
NEC,
Cisco and
Avaya PBX platforms, and interoperated with
Microsoft Lync
Skype for Business (formerly Microsoft Lync and Office Communicator) is an enterprise software application for instant messaging and videotelephony developed by Microsoft as part of the Microsoft Office suite. It is designed for use with the on- ...
.
In 2012, the company was acquired by Phoenix, AZ-based communications company
Enghouse Interactive, and the Zeacom Communications Center was rebranded as Enghouse Interactive Communications Centre (EICC).
Key Products
*ZCC Agent Desktop - allows contact center managers to view real-time information on queue and agent performance from their PCs.
*ZCC Multimedia Queuing - lets customer service agents view all queues on their screen, without switching applications to manage emails, web chat or SMS messages.
*ZCC Operator Console - provides operators with additional call handling abilities.
*ZCC Executive Desktop - enables individuals to efficiently handle calls direct to their extension, by-passing the company operator.
*ZCC Executive Insight - allows Microsoft Outlook users to manage all their communications from within their email application.
*ZCC Executive Mobile - brings Unified Communications functionality to the mobile phone.
*ZCC Business Process Automation - automating repetitive and predictable business processes.
Awards and Grants
Zeacom has received the 2010 and 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions magazine, and the 2006 Supreme Award at the American Chamber of Commerce-UPS Business Awards, Auckland, New Zealand.
In 2010 Zeacom was one of the first recipients of the New Zealand Government’s Technology Development Grant.
References
{{Reflist
Defunct software companies of New Zealand