Yandex Eats (russian: Яндекс Еда tr. Yandeks Eda; stylised as Yandex.Eda) is a Russian online food ordering and delivery platform launched by Yandex in 2018. Delivery is carried out by courier services partnered with Yandex. Customers can choose from pizzerias, bakeries, restaurants of Georgian and Japanese cuisine, burgers, steak houses, and grocery stores:

Magnit Magnit (Магнит, "Magnet") is one of Russia's largest food retailers. It was founded in 1994 in Krasnodar by Sergey Galitsky. As of March 2016, the company had 12,434 stores in 2,385 locations. They include 9,715 convenience stores, 225 h ...

Dixie Dixie, also known as Dixieland or Dixie's Land, is a nickname for all or part of the Southern United States. While there is no official definition of this region (and the included areas shift over the years), or the extent of the area it cover ...

, VkusVill,

Metro Metro, short for metropolitan, may refer to: Geography * Metro (city), a city in Indonesia * A metropolitan area, the populated region including and surrounding an urban center Public transport * Rapid transit, a passenger railway in an urba ...

, and other establishment. As of March 2021, Yandex.Eats operates in Moscow, St. Petersburg, Kazan, Sochi, in a total of 170 cities in Russia 1 city in Kazakhstan and Armenia. Yandex.Eats works with more than 33,000 restaurants, including

McDonald's McDonald's Corporation is an American Multinational corporation, multinational fast food chain store, chain, founded in 1940 as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States. They rechri ...

, Papa John's, Yakitoria, Khleb Nasushny,

Teremok Teremok (russian: Теремок) is a Russian fast food chain that primarily specialises in traditional Russian dishes such as blini, pelmeni, kvass and borscht. Founded in 1998 by Mikhail Goncharov, their menu was adapted from the recipes of ...

, Black Star Burger, URYUK, the Rostinter restaurant chain (which includes IL Patio, TGI FRIDAYS, Planet Sushi, Shikari, and Costa Coffee), KetchUp, Burger Heroes. The service is part of the Yandex online trade, transport, and logistics business group. Among the stores that work with the service are

Azbuka Vkusa Azbuka Vkusa (russian: Азбука вкуса), translated in English as Alphabet of Taste, is a supermarket chain founded by Maxim Koscheenko and Oleg Lytkin. The first store was opened in Moscow in 1997. As of 2015, it operated 90 stores in ...

, Verny, and Magnolia. In September 2022, Yandex.Eats started operating in

Armenia Armenia (), , group=pron officially the Republic of Armenia,, is a landlocked country in the Armenian Highlands of Western Asia.The UNbr>classification of world regions places Armenia in Western Asia; the CIA World Factbook , , and ''Ox ...

How it works

Yandex delivery robot test real environment ride

Food is ordered using the Yandex.Eats application (

iOS iOS (formerly iPhone OS) is a mobile operating system created and developed by Apple Inc. exclusively for its hardware. It is the operating system that powers many of the company's mobile devices, including the iPhone; the term also includes ...

Android Android may refer to: Science and technology * Android (robot), a humanoid robot or synthetic organism designed to imitate a human * Android (operating system), Google's mobile operating system ** Bugdroid, a Google mascot sometimes referred to ...

), or through the website, as well as through the

Yandex Go Yandex LLC (russian: link=no, Яндекс, p=ˈjandəks) is a Russian multinational technology company providing Internet-related products and services, including an Internet search engine, information services, e-commerce, transportation, maps ...

and Yandex. To order through the site or application, the user selects a restaurant or store from those available at the specified address. You can also filter order delivery from food malls. The user selects dishes or products, adds them to the cart, selects a payment method and places an order for home delivery or pickup. If a restaurant works with the Yandex.Eats delivery service, the user receives notifications when the restaurant starts preparing an order. When an order is picked up from a restaurant by a courier service cooperating with Yandex.Eats, the user receives notifications about changes in the status of the order, and can also track their order on a map in real time.

Service claims

On April 19, 2019, information appeared that following a ten-hour shift working for Yandex.Eats, 21-year-old courier Artyk Orozaliev collapsed and died. After the incident, the company launched an internal review on the side of the partner organization, and also contacted the family of the deceased and offered financial assistance. In addition, the company promised to consider options for technological solutions to organize control over processing in the courier application. Later, a medical examination found that the tragedy occurred due to heart failure. On April 24, Yandex.Eats CEO Maxim Firsov said that the company changed the mechanism for choosing breaks for couriers: according to the new scheme, it became enough to press the pause button in the application. Previously, it was necessary to chat with the supervisor and wait for his permission to take a break. According to Maxim Firsov, this was done in order to avoid the influence of the human factor when the courier needs a break.

References

{{Online food ordering Yandex Online food ordering 2017 mergers and acquisitions