Workplace listening is a type of
active listening
Active listening is the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented. This form of liste ...
that is generally employed in a professional environment. Listening skills are imperative for career success,
organizational effectiveness
Organizational effectiveness is a concept organizations use to gauge how Effectiveness, effective they are at reaching intended outcome (probability), outcomes.
Organizational effectiveness embodies the degree to which firms achieve the goals they ...
, and worker satisfaction. Workplace listening includes understanding the listening process (i.e. perception, interpretation, evaluation, and action) and its barriers that hamper the flow of that process. Like other skills, there are specific techniques for improving workplace listening effectiveness. Moreover, it is imperative to become aware of the role of
nonverbal communication
Nonverbal communication (NVC) is the transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, Posture (psychology), posture, and body language. It includes the use of social cues, kinesi ...
in communicating in the workplace, as understanding messages wholly entails more than simple verbal messages.
See also
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References
* Anderson. P.A. (2008). ''Nonverbal Communication Forms and Functions'' (2nd ed.). Long Grove: Waveland Press Inc.
* Guffey, M.E., Rhodes, K., & Rogin, P. (2006). ''Business Communication: process and product'' (3rd ed.). Mason: Thomson South-Western.
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