
Webmail (or web-based email) is an
email service
A mailbox provider, mail service provider or, somewhat improperly, email service provider is a provider of email hosting. It implements Message transfer agent, email servers to send, receive, accept, and store email for other organizations or End ...
that can be accessed using a standard
web browser
A web browser, often shortened to browser, is an application for accessing websites. When a user requests a web page from a particular website, the browser retrieves its files from a web server and then displays the page on the user's scr ...
. It contrasts with email service accessible through a specialised
email client software. Additionally, many
internet service provider
An Internet service provider (ISP) is an organization that provides a myriad of services related to accessing, using, managing, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, no ...
s (ISP) provide webmail as part of their internet service package. Similarly, some
web hosting providers also provide webmail as a part of their hosting package.
As with any
web application
A web application (or web app) is application software that is created with web technologies and runs via a web browser. Web applications emerged during the late 1990s and allowed for the server to dynamically build a response to the request, ...
, webmail's main advantage over the use of a
desktop
A desktop traditionally refers to:
* The surface of a desk (often to distinguish office appliances that fit on a desk, such as photocopiers and printers, from larger equipment covering its own area on the floor)
Desktop may refer to various compu ...
email client
An email client, email reader or, more formally, message user agent (MUA) or mail user agent is a computer program used to access and manage a user's email.
A web application which provides message management, composition, and reception functio ...
is the ability to send and receive email anywhere from a web browser.
History
Early implementations
The first Web Mail implementation was developed at
CERN
The European Organization for Nuclear Research, known as CERN (; ; ), is an intergovernmental organization that operates the largest particle physics laboratory in the world. Established in 1954, it is based in Meyrin, western suburb of Gene ...
in 1993 by
Phillip Hallam-Baker
Phillip Hallam-Baker is a computer scientist, mostly known for contributions to Internet security, since the design of HTTP at CERN in 1992. Self-employed since 2018 as a consultant and expert witness in court cases, he previously worked at Comod ...
as a test of the HTTP protocol stack, but was not developed further. In the next two years, however, several people produced working webmail applications.
In Europe, there were three implementations, Søren Vejrum's "WWW Mail", Luca Manunza's "WebMail", and Remy Wetzels' "WebMail". Søren Vejrum's "WWW Mail" was written when he was studying and working at the
Copenhagen Business School
Copenhagen Business School (Danish'': Handelshøjskolen i København'') often abbreviated and referred to as CBS (also in Danish), is a public university situated in Copenhagen, Denmark and is considered one of the most prestigious business scho ...
in Denmark, and was released on February 28, 1995. Luca Manunza's "WebMail" was written while he was working at
CRS4 in Sardinia, from an idea of Gianluigi Zanetti, with the first source release on March 30, 1995. Remy Wetzels' "WebMail" was written while he was studying at the
Eindhoven University of Technology
The Eindhoven University of Technology (), Abbreviation, abbr. TU/e, is a public university, public technical university in the Netherlands, situated in Eindhoven. In 2020–21, around 14,000 students were enrolled in its Bachelor of Science, BS ...
in the Netherlands for the DSE and was released early January 1995.
In the
United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic of 50 U.S. state, states and a federal capital district, Washington, D.C. The 48 ...
, Matt Mankins wrote "Webex",
[comp.mail.misc]
Webex Announcement
August 8, 1995.[ and Bill Fitler, while at Lotus cc:Mail, began working on an implementation which he demonstrated publicly at Lotusphere on January 24, 1995. Matt Mankins, under the supervision of Dr. Burt Rosenberg at the ]University of Miami
The University of Miami (UM, UMiami, Miami, U of M, and The U) is a private university, private research university in Coral Gables, Florida, United States. , the university enrolled 19,852 students in two colleges and ten schools across over ...
, released his "Webex" application source code in a post to comp.mail.misc on August 8, 1995,[ although it had been in use as the primary email application at the School of Architecture where Mankins worked for some months prior.
Bill Fitler's webmail implementation was further developed as a commercial product, which Lotus announced and released in the fall of 1995 as ''cc:Mail for the World Wide Web 1.0''; thereby providing an alternative means of accessing a cc:Mail message store (the usual means being a cc:Mail desktop application that operated either via dialup or within the confines of a local area network).
Early commercialization of webmail was also achieved when "Webex" began to be sold by Mankins' company, DotShop, Inc., at the end of 1995. Within DotShop, "Webex" changed its name to "EMUmail"; which would be sold to companies like UPS and Rackspace until its sale to Accurev in 2001. EMUmail was one of the first applications to feature a free version that included embedded advertising, as well as a licensed version that did not.
]Hotmail
Outlook.com, formerly Hotmail, is a free personal email service offered by Microsoft. It also provides a webmail interface accessible via web browser or mobile apps featuring mail, Calendaring software, calendaring, Address book, contacts, and ...
and Four11's RocketMail both launched in 1996 as free services and immediately became very popular.
Widespread deployment
As the 1990s progressed, and into the 2000s, it became more common for the general public to have access to webmail because:
* many Internet service provider
An Internet service provider (ISP) is an organization that provides a myriad of services related to accessing, using, managing, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, no ...
s (such as EarthLink
EarthLink is an American Internet service provider.
Earthlink went public on NASDAQ in January 1997. Much of the company's growth was via acquisition. In 2000, ''The New York Times'' described it as the "second largest Internet service provider ...
) and web hosting providers (such as Verio
Verio is a global web hosting provider headquartered in the United States. Incorporated in 1996 in Denver, Colorado, it is a wholly owned subsidiary of Nippon Telegraph and Telephone (NTT) Communications, which acquired the company in 2000. Ve ...
) began bundling webmail into their service offerings (often in parallel with POP/SMTP
The Simple Mail Transfer Protocol (SMTP) is an Internet standard communication protocol for electronic mail transmission. Mail servers and other message transfer agents use SMTP to send and receive mail messages. User-level email clients typi ...
services);
* many other enterprises (such as universities and large corporations) also started offering webmail as a way for their user communities to access their email (either locally managed or outsourced);
* webmail service providers (such as Hotmail
Outlook.com, formerly Hotmail, is a free personal email service offered by Microsoft. It also provides a webmail interface accessible via web browser or mobile apps featuring mail, Calendaring software, calendaring, Address book, contacts, and ...
and RocketMail) emerged in 1996 as a free service to the general public, and rapidly gained in popularity.
In some cases, webmail application software is developed in-house by the organizations running and managing the application, and in some cases it is obtained from software companies that develop and sell such applications, usually as part of an integrated mail server package (an early example being Netscape Messaging Server). The market for webmail application software has continued into the 2010s.
Rendering and compatibility
Email users may find the use of both a webmail client and a desktop client using the POP3
In computing, the Post Office Protocol (POP) is an application-layer Internet standard protocol used by e-mail clients to retrieve e-mail from a mail server. Today, POP version 3 (POP3) is the most commonly used version. Together with IMAP, i ...
protocol presents some difficulties. For example, email messages that are downloaded by the desktop client and are removed from the server will no longer be available on the webmail client. The user is limited to previewing messages using the web client before they are downloaded by the desktop email client. However, one may choose to leave the emails on the server, in which case this problem does not occur. The use of both a webmail client and a desktop client using the IMAP4
In computing, the Internet Message Access Protocol (IMAP) is an Internet standard protocol used by email clients to retrieve email messages from a mail server over a TCP/IP connection. IMAP is defined by .
IMAP was designed with the goal of pe ...
protocol allows the contents of the mailbox to be consistently displayed in both the webmail and desktop clients and any action the user performs on messages in one interface will be reflected when the email is accessed via the other interface. There are significant differences in rendering capabilities for many popular webmail services such as Gmail
Gmail is the email service provided by Google. it had 1.5 billion active user (computing), users worldwide, making it the largest email service in the world. It also provides a webmail interface, accessible through a web browser, and is also ...
, Outlook.com
Outlook.com, formerly Hotmail, is a free personal email service offered by Microsoft. It also provides a webmail interface accessible via web browser or mobile apps featuring mail, Calendaring software, calendaring, Address book, contacts, and ...
and Yahoo! Mail
! Mail (also written as Yahoo Mail) is an email service offered by the American company Yahoo, Inc. The service is free for personal use, with an optional monthly fee for additional features. Business email was previously available with the Yah ...
. Due to the varying treatment of HTML
Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It defines the content and structure of web content. It is often assisted by technologies such as Cascading Style Sheets ( ...
tags, such as