VoiceObjects is a company that produces VoiceXML-based self-service phone portals which personalize each caller's experience and provide mobile access that integrates

speech recognition Speech recognition is an interdisciplinary subfield of computer science and computational linguistics that develops methodologies and technologies that enable the recognition and translation of spoken language into text by computers with the m ...

touch-tone Dual-tone multi-frequency signaling (DTMF) is a telecommunication signaling system using the voice-frequency band over telephone lines between telephone equipment and other communications devices and switching centers. DTMF was first developed ...

response,

texting Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile devices, desktops/laptops, or another type of compatible compute ...

and

mobile web The mobile web refers to mobile browser-based World Wide Web services accessed from handheld mobile devices, such as smartphones or feature phones, through a mobile or other wireless network. History and development Traditionally, the World ...

. In December 2008
VoiceObjects was acquired
by Voxeo Corporation. The VoiceObjects products are since then part of the Voxeo portfolio and the VoiceObjects office and staff are now operating as Voxeo Germany. End of July 201
Aspect Software has acquired Voxeo
to strengthen

Aspect Aspect or Aspects may refer to: Entertainment * ''Aspect magazine'', a biannual DVD magazine showcasing new media art * Aspect Co., a Japanese video game company * Aspects (band), a hip hop group from Bristol, England * ''Aspects'' (Benny Carter ...

IVR Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telecommunications, IVR allows customers to interact ...

and multichannel self-service offerings.

History

VoiceObjects was founded in 2001 b
Karl-Heinz Land
and a team of six co-founders
Georg ArensMichael CodiniJörg SchulzChristoph SieberzGeorg R. Steimel
an
Tiemo Winterkamp
as OneBridge software just outside downtown

Cologne, Germany Cologne ( ; german: Köln ; ksh, Kölle ) is the largest city of the German western state of North Rhine-Westphalia (NRW) and the fourth-most populous city of Germany with 1.1 million inhabitants in the city proper and 3.6 million ...

. Since then the company has grown to serving well over 200M callers per year with global presence, and has been incorporated in 2005 as US company with headquarters in

San Mateo, California San Mateo ( ; ) is a city in San Mateo County, California, on the San Francisco Peninsula. About 20 miles (32 km) south of San Francisco, the city borders Burlingame to the north, Hillsborough to the west, San Francisco Bay and Foster C ...

. The company's products are based on a new software architecture for delivering voice portals that leveraged industry standards for the Internet such as VoiceXML, SQL,

Eclipse An eclipse is an astronomical event that occurs when an astronomical object or spacecraft is temporarily obscured, by passing into the shadow of another body or by having another body pass between it and the viewer. This alignment of three ce ...

SNMP Simple Network Management Protocol (SNMP) is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behaviour. Devices that typically ...

XML Extensible Markup Language (XML) is a markup language and file format for storing, transmitting, and reconstructing arbitrary data. It defines a set of rules for encoding documents in a format that is both human-readable and machine-readable. T ...

Java Java (; id, Jawa, ; jv, ꦗꦮ; su, ) is one of the Greater Sunda Islands in Indonesia. It is bordered by the Indian Ocean to the south and the Java Sea to the north. With a population of 151.6 million people, Java is the world's List ...

, and SOA. In 2007, the company introduced software to support text-based applications for

mobile phone A mobile phone, cellular phone, cell phone, cellphone, handphone, hand phone or pocket phone, sometimes shortened to simply mobile, cell, or just phone, is a portable telephone that can make and receive calls over a radio frequency link whil ...

s using the USSD standard over GSM wireless networks as well as software to support Web-based applications for mobile phones with Web browsers supporting the

XHTML Extensible HyperText Markup Language (XHTML) is part of the family of XML markup languages. It mirrors or extends versions of the widely used HyperText Markup Language (HTML), the language in which Web pages are formulated. While HTML, prior ...

1.0 standard.

Products

*VoiceObjects Desktop - Service Creation Environment *VoiceObjects Server - Multi-channel Phone Application Server *VoiceObjects Analyzer - Real-time Analysis and Reporting Environment In January 2013

Voxeo Voxeo Corporation was a technology company that specialized in providing development platforms for unified customer experience (self-service) and unified communications (real time communications) applications. Voxeo was headquartered in Orlando ...

has renamed the VoiceObjects product name t
Voxeo CXP
A few months later in July 2013

has been acquired by Aspect Software and the product offering has been renamed t
Aspect CXP Pro
In May 2021 Aspect Software merged with Noble Systems to form Alvaria.

Customers

VoiceObjects customers included recognizable names such as

Adobe Adobe ( ; ) is a building material made from earth and organic materials. is Spanish for ''mudbrick''. In some English-speaking regions of Spanish heritage, such as the Southwestern United States, the term is used to refer to any kind of e ...

Deutsche Telekom Deutsche Telekom AG (; short form often just Telekom, DTAG or DT; stylised as ·T·) is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue. Deutsche Telekom was ...

, Hershey's,

Kellogg Company The Kellogg Company, doing business as Kellogg's, is an American multinational food manufacturing company headquartered in Battle Creek, Michigan, United States. Kellogg's produces cereal and convenience foods, including crackers and toas ...

Lufthansa Deutsche Lufthansa AG (), commonly shortened to Lufthansa, is the flag carrier of Germany. When combined with its subsidiaries, it is the second- largest airline in Europe in terms of passengers carried. Lufthansa is one of the five founding m ...

, and

Swisscom Swisscom AG is a major telecommunications provider in Switzerland. Its headquarters are located in Ittigen near Bern. The Swiss government owns 51.0 percent of Swisscom AG. According to its own published data, Swisscom holds a market share of 56 ...

. The company's partners included

SAP Sap is a fluid transported in xylem cells (vessel elements or tracheids) or phloem sieve tube elements of a plant. These cells transport water and nutrients throughout the plant. Sap is distinct from latex, resin, or cell sap; it is a separa ...

, Nortel, Genesys, Avaya, BEA,

Oracle An oracle is a person or agency considered to provide wise and insightful counsel or prophetic predictions, most notably including precognition of the future, inspired by deities. As such, it is a form of divination. Description The word '' ...

, and IBM.

References

* * * * * * * * {{DEFAULTSORT:Voiceobjects Telephony Companies based in San Mateo, California Telecommunications companies of the United States Companies established in 2001 Privately held companies based in California

History

Products

Customers

See also

References