Victoria's Secret is an American
lingerie
Lingerie (, , ) is a category of primarily women's clothing including undergarments (mainly brassieres), sleepwear, and lightweight robes. The choice of the word is often motivated by an intention to imply that the garments are alluring, fashio ...
, clothing, and
beauty
Beauty is commonly described as a feature of objects that makes these objects pleasurable to perceive. Such objects include landscapes, sunsets, humans and works of art. Beauty, together with art and taste, is the main subject of aesthetics, o ...
retailer known for high visibility marketing and branding, starting with a popular catalog and followed by an annual
fashion show
A fashion show ( French ''défilé de mode'') is an event put on by a fashion designer to showcase their upcoming line of clothing and/or accessories during a fashion week. Fashion shows debut every season, particularly the Spring/Summer and Fa ...
with supermodels dubbed Angels. As the largest retailer of lingerie in the United States, the brand has struggled since 2016 due to shifting consumer preferences and controversy surrounding corporate leadership's business practices.
Founded in 1977 by
Roy and Gaye Raymond,
the company's five lingerie stores were sold to
Leslie Wexner
Leslie Herbert Wexner (born September 8, 1937) is an American billionaire businessman, the founder and chairman emeritus of Bath & Body Works, Inc. (formerly Limited Brands). Wexner grew a business empire after starting The Limited, a clothing re ...
in 1982.
Wexner rapidly expanded into American shopping malls, growing the company into 350 stores nationally with sales of $1 billion by the early 1990s when Victoria's Secret became the largest lingerie retailer in the United States.
From 1995 through 2018, the
Victoria's Secret Fashion Show
The Victoria's Secret Fashion Show was an annual promotional event sponsored by and featuring Victoria's Secret, a brand of lingerie. From 1995 to 2018, Victoria's Secret used the show to market its goods in high-profile settings. Models under ...
was an essential part of the brand's image featuring an annual runway spectacle of models promoted by the company as fantasy Angels.
The 1990s saw the company's further expansion throughout shopping malls along with the introduction of the 'miracle bra', the new brand ''Body by Victoria'', and the development of a line of fragrances and cosmetics. In 2002 Victoria's Secret announced the launch of
PINK
Pink is the color of a namesake flower that is a pale tint of red. It was first used as a color name in the late 17th century. According to surveys in Europe and the United States, pink is the color most often associated with charm, politeness, ...
, a brand that was aimed to appeal to teenagers.
Starting in 2008, Victoria's Secret expanded internationally, with retail outlets within international airports, franchises in major cities overseas, and in company-owned stores throughout Canada and the UK.
By 2016, Victoria's Secret's market share began to decline due to competition from other brands that embraced a wider range of sizes and a growing consumer preference for
athleisure
Athleisure is a hybrid style of athletic clothing typically worn as everyday wear. Athleisure outfits can include yoga pants, tights, sneakers, leggings and shorts that look like athletic wear, characterized as "fashionable, dressed-up sweats and ...
.
The company canceled the circulation of their famous catalog in 2016. The brand struggled to maintain its market position following criticism and controversy over the unsavory behavior and business practices of corporate leadership under Wexner and
Ed Razek
Edward G. Razek (born ) is an American businessperson known for his former role as the Chief Marketing Officer for L Brands where he developed the Victoria's Secret Angels and the company's annual fashion show. Razek joined L Brands in 1983 and r ...
.
, with over 1,070 stores, Victoria's Secret remained the largest lingerie retailer in the United States.
History
1977–1981
Victoria's Secret was founded by
Roy Raymond
Roy Larson Raymond (April 15, 1947 – August 26, 1993) was an American businessman who founded the Victoria's Secret lingerie retail store in California in 1977.
Early life and education
Roy Raymond was born April 15, 1947, in Connecticut. H ...
, and his wife, Gaye Raymond,
on June 12, 1977.
The first store was opened in the
Stanford Shopping Center
Stanford Shopping Center is an upscale open air shopping mall located on California State Route 82, Route 82 (El Camino Real (California), El Camino Real) at Sand Hill Road in Palo Alto, California. It is on the campus of Stanford University alt ...
in Palo Alto, California.
Years earlier, Raymond was embarrassed when purchasing lingerie for his wife at a department store. ''
Newsweek
''Newsweek'' is an American weekly online news magazine co-owned 50 percent each by Dev Pragad, its president and CEO, and Johnathan Davis (businessman), Johnathan Davis, who has no operational role at ''Newsweek''. Founded as a weekly print m ...
'' reported Roy Raymond stating: "When I tried to buy lingerie for my wife, I was faced with racks of terry-cloth robes and ugly floral-print nylon nightgowns, and I always had the feeling the department store saleswomen thought I was an unwelcome intruder." Raymond reportedly spent the next eight years studying the lingerie market.
At the time when the Raymonds founded Victoria's Secret, the undergarments market in the U.S. was dominated by pragmatic items from
Fruit of the Loom
Fruit of the Loom is an American company that manufactures clothing, particularly casual wear and underwear. The company's world headquarters is in Bowling Green, Kentucky. Since 2002 it has been a subsidiary of Berkshire Hathaway.
Products manu ...
,
Hanes
Hanes (founded in 1900) and Hanes Her Way (founded in 1985) is a brand of clothing.
History
Hanes was founded in 1900 by John Wesley Hanes (one of Winston-Salem's wealthiest and most influential business men) at Winston, North Carolina under th ...
, and
Jockey
A jockey is someone who rides horses in horse racing or steeplechase racing, primarily as a profession. The word also applies to camel riders in camel racing. The word "jockey" originated from England and was used to describe the individual ...
, often sold in packs of three at department stores, while lingerie was reserved for special occasions such as one's
honeymoon
A honeymoon is a vacation taken by newlyweds immediately after their wedding, to celebrate their marriage. Today, honeymoons are often celebrated in destinations considered exotic or romantic. In a similar context, it may also refer to the phase ...
.
Considered niche products, lingerie items (such as lacy thongs and padded push-up bras) were only found in specialty shops like
Frederick's of Hollywood
Frederick's of Hollywood is an American lingerie brand formerly with stores in shopping malls across the United States. In 2015, all 111 retail stores were closed in advance of a bankruptcy filing. The brand was acquired by Authentic Brands Gro ...
, located “alongside feathered boas and provocative pirate costumes“.
In 1977, Raymond borrowed $40,000 from family and $40,000 from a bank to establish Victoria's Secret: a store in which men could feel comfortable buying lingerie.
The store was named in reference to
Queen Victoria
Victoria (Alexandrina Victoria; 24 May 1819 – 22 January 1901) was Queen of the United Kingdom of Great Britain and Ireland from 20 June 1837 until Death and state funeral of Queen Victoria, her death in 1901. Her reign of 63 years and 21 ...
and the associated refinement of the
Victorian era
In the history of the United Kingdom and the British Empire, the Victorian era was the period of Queen Victoria's reign, from 20 June 1837 until her death on 22 January 1901. The era followed the Georgian period and preceded the Edwardia ...
, while the "secret" was hidden underneath the clothes.
Victoria's Secret grossed $500,000 in its first year of business,
enough to finance the expansion from a headquarters and warehouse to four new store locations and a
mail-order
Mail order is the buying of goods or services by mail delivery. The buyer places an order for the desired products with the merchant through some remote methods such as:
* Sending an order form in the mail
* Placing a telephone call
* Placing a ...
operation.
The fourth store, added in 1982 at 395 Sutter Street in San Francisco,
operated at that location until 1990, when it was moved to the larger Powell Street frontage of the
Westin St. Francis
The Westin St. Francis, formerly known as St. Francis Hotel, is a hotel located on Powell and Geary Streets on Union Square, San Francisco, California. The two 12-story south wings of the hotel were built in 1904, and the double-width north wing ...
.
In April 1982, Raymond sent out his 12th catalog at a cost to customers of $3 (); catalog sales accounted for 55% of the company's $7 million annual sales that year.
Victoria's Secret was a minor player in the underwear market at this time, with the business described as "more burlesque than Main Street."
1982–1990
In 1982, Victoria's Secret had grown to five stores, a 40-page catalog, and was grossing $6 million annually.
Raymond sold the company to
Les Wexner
Leslie Herbert Wexner (born September 8, 1937) is an American billionaire businessman, the founder and chairman emeritus of Bath & Body Works, Inc. (formerly Limited Brands). Wexner grew a business empire after starting The Limited, a clothing re ...
, creator of
Limited Stores Inc of Columbus, Ohio, for $1 million.
In 1983, Wexner revamped Victoria's Secret's sales model towards a greater focus on female customers.
Victoria's Secret transformed into a mainstay that sold broadly accepted underwear with "new colors, patterns and styles that promised sexiness packaged in a tasteful, glamorous way and with the snob appeal of European luxury" meant to appeal to female buyers.
To further this image, the Victoria's Secret catalog continued the practice that Raymond began: listing the company's headquarters on catalogs at a fake London address, with the real headquarters in Columbus, Ohio.
The stores were redesigned to evoke 19th century England.
''The New York Times'' reported in 1982 that the financial success of the Victoria's Secret catalog influenced other catalogs by presenting lingerie as "romantic and sensual but tasteful", "in which models are photographed in ladylike poses against elegant backgrounds."
Howard Gross became president in 1985.
In October of that year, the ''
Los Angeles Times
The ''Los Angeles Times'' (abbreviated as ''LA Times'') is a daily newspaper that started publishing in Los Angeles in 1881. Based in the LA-adjacent suburb of El Segundo since 2018, it is the sixth-largest newspaper by circulation in the Un ...
'' reported that Victoria's Secret was stealing market share from department stores; in 1986, Victoria's Secret was the only national chain devoted to lingerie.
''The New York Times'' reported that Victoria's Secret swiftly expanded to 100 stores by 1986. and described it in 1987 as a "highly visible leader" that used "unabashedly sexy high-fashion photography to sell middle-priced underwear." In 1990, analysts estimated that sales had quadrupled in four years, making it one of the fastest growing mail-order businesses. Sales and profits from the catalog continued to expand due to the addition of clothing, swimwear and shoes and wider circulation.
Cynthia Fedus-Fields oversaw the company's direct business, including its catalog, from the mid-1980s until 2000.
During her tenure, total revenues increased to nearly $1 billion.
In 1987, Victoria's Secret was reported to be among the bestselling catalogs.
1991–2005
Victoria's Secret experienced quality problems with their product in the early 1990s and was working to resolve the issues.
In 1991,
Howard Gross
Howard is an English-language given name originating from Old French Huard (or Houard) from a Germanic source similar to Old High German ''*Hugihard'' "heart-brave", or ''*Hoh-ward'', literally "high defender; chief guardian". It is also probabl ...
was assigned to fix the
L Brands
Bath & Body Works, Inc. (formerly known as L Brands, Inc., Limited Brands, Inc. and The Limited, Inc.) is an American specialty retail company based in Columbus, Ohio. It owns Bath & Body Works, posted $11.9 billion in revenue in 2021, and wa ...
subsidiary Limited Stores.
In 1993, ''Business Week'' reported that both divisions suffered.
Gross was succeeded by Grace Nichols, who worked to improve the product quality.
The company's margins tightened, resulting in a slower growth of profits.
Victoria's Secret expanded beyond apparel in the 1990s with the launch of their own line of fragrances in 1991, followed by their entrance into the billion dollar cosmetics market in 1998.
Victoria's Secret introduced the 'Miracle Bra' in 1993, selling two million within the first year.
When faced with competition from
Sara Lee
Sara may refer to:
Arts, media and entertainment Film and television
* Sara (1992 film), ''Sara'' (1992 film), 1992 Iranian film by Dariush Merhjui
* Sara (1997 film), ''Sara'' (1997 film), 1997 Polish film starring Bogusław Linda
* Sara (2010 ...
's
WonderBra
The Wonderbra is a type of push-up underwire brassiere that gained worldwide prominence in the 1990s. Although the Wonderbra name was first trademarked in the U.S. in 1955, the brand was developed in Canada. Moses (Moe) Nadler, founder and major ...
a year later in 1994, the company responded with a TV campaign.
At the same time, in 1994, Wexner discussed the creation of a company fashion event with
Ed Razek
Edward G. Razek (born ) is an American businessperson known for his former role as the Chief Marketing Officer for L Brands where he developed the Victoria's Secret Angels and the company's annual fashion show. Razek joined L Brands in 1983 and r ...
. The first
Victoria's Secret Fashion Show
The Victoria's Secret Fashion Show was an annual promotional event sponsored by and featuring Victoria's Secret, a brand of lingerie. From 1995 to 2018, Victoria's Secret used the show to market its goods in high-profile settings. Models under ...
, held in 1995 in New York, became a mainstay for the company's image for the next 23 years.
By 1998, Victoria's Secret's market share of the intimate apparel market was 14 percent
and the company also entered the $3.5 billion cosmetic market. The following year, in 1999, the company added the ''Body by Victoria'' line. The catalog had achieved "an almost cult-like following". In May 2000, Cynthia Fedus-Fields stepped down as CEO after delivering record profits in 1999 and early 2000. Fedus-Fields later stated that, up until the point of her departure, the company was guided by sensibilities of what a European woman would choose to wear.
After her departure in 2000, the brand pursued an image that was “much more blatantly sexy.”
In May 2000, Wexner installed
Sharen Jester Turney
Sharen Jester Turney (born 1956) is a global business leader, and former president and CEO of Victoria's Secret (before 2019), a $7.7 billion company of which she led for a decade doubling the profit and increasing sales by 70%, Victoria's Secret ...
, previously of
Neiman Marcus
Neiman Marcus Group, Inc. is an American integrated luxury retailer headquartered in Dallas, Texas, which owns Neiman Marcus, Bergdorf Goodman, Horchow, and Last Call. Since September 2021, NMG has been owned by a group of investment compani ...
Direct, as the new chief executive of Victoria's Secret Direct to turn around catalog sales that were lagging behind other divisions.
''Forbes'' reported Turney stating, "We need to quit focusing on all that cleavage."
In 2000, Turney began to redefine Victoria's Secret catalog from "breasts—spilling over the tops of black, purple and reptile-print underthings" to one that would appeal to an "upscale customer who now feels more comfortable buying
La Perla or
Wolford
Wolford, headquartered in Bregenz on Lake Constance in Austria, is a textile manufacturer of tights, bodysuits and underwear, as well as women's clothing and accessories.
Wolford has 16 subsidiaries and markets its products in approx. 60 co ...
lingerie.";
"dimming the hooker looks" such as "tight jeans and stilettos"; and moving from "a substitute for Playboy in some dorm rooms," to something closer to a ''
Vogue
Vogue may refer to:
Business
* ''Vogue'' (magazine), a US fashion magazine
** British ''Vogue'', a British fashion magazine
** ''Vogue Arabia'', an Arab fashion magazine
** ''Vogue Australia'', an Australian fashion magazine
** ''Vogue China'', ...
'' lifestyle layout, where lingerie, sleepwear, clothes and cosmetics appear throughout the catalog.
Beginning in 2000, Grace Nichols, CEO of Victoria's Secret Direct, led a similar change at Victoria's Secret's stores—moving away from an evocation of 1800s England (or a Victorian bordello).
2006–2020
![Victoria's Secret (cropped)](https://upload.wikimedia.org/wikipedia/commons/2/2e/Victoria%27s_Secret_%28cropped%29.jpg)
By 2006, Victoria's Secret's 1,000 stores across the United States accounted for one third of all purchases in the intimate apparel industry.
In May 2006, Wexner promoted Turney from the Victoria's Secret catalog and online units to lead the whole company.
In 2008, she acknowledged "product quality that doesn't equal the brand's hype." In September 2006, Victoria's Secret reportedly tried to make their catalog feel more like magazines by head-hunting writers from ''
Women's Wear Daily
''Women's Wear Daily'' (also known as ''WWD'') is a fashion-industry trade journal often referred to as the "Bible of fashion".Horyn, Cathy"Breaking Fashion News With a Provocative Edge" ''The New York Times''. (August 20, 1999). It provides infor ...
''.
The company had about a third of the market share in its category in 2013.
In February 2016, Turney stepped down as CEO of Victoria's Secret after being in the business
for a decade. Victoria's Secret was split into three divisions: Victoria's Secret Lingerie, Victoria's Secret Beauty, and
Pink
Pink is the color of a namesake flower that is a pale tint of red. It was first used as a color name in the late 17th century. According to surveys in Europe and the United States, pink is the color most often associated with charm, politeness, ...
, each with a separate CEO. In 2016, direct sales only grew 1.6% and fell by 7.4% in the last quarter of the year, typically a high revenue period due to the holidays. The company discontinued its use of a print catalog and dropped certain categories of clothing such as swimwear. Sales revenue continued to stagnate and drop in early 2017.
In late 2018, CEO Jan Singer resigned amid declining sales. ''
The Wall Street Journal
''The Wall Street Journal'' is an American business-focused, international daily newspaper based in New York City, with international editions also available in Chinese and Japanese. The ''Journal'', along with its Asian editions, is published ...
'' reported that only one quarter showed an increase in same-store sales between 2016 and 2018. Singer’s announcement came one week after
CMO Ed Razek
Edward G. Razek (born ) is an American businessperson known for his former role as the Chief Marketing Officer for L Brands where he developed the Victoria's Secret Angels and the company's annual fashion show. Razek joined L Brands in 1983 and r ...
made a controversial comment that the company doesn't cast transgender or plus-size models in its annual fashion show "because the show is a fantasy." After a 40% stock plunge in a single year, Victoria's Secret announced the closure of 53 stores in the U.S. in 2019, as well as the relaunch of its swimwear line.
L Brands, the parent company of Victoria's Secret, came under public pressure in 2019 from an activist shareholder of Barrington Capital Group who took issue with the performance of Razek and urged the company to update its brand image and switch up its predominantly male board of directors.
In August 2019, chief marketing officer, Ed Razek, resigned following a disastrous Vogue interview in which he made inflammatory statements about transgender models. Also in 2019, executive vice president April Holy stepped down after 16 years. In November 2019, Victoria's Secret announced it would no longer hold the annual fashion show featuring its angels, indicating a major change in marketing strategy.
In January 2020, L Brands chairman and CEO Lex Wexner was in talks to step down. Reports of widespread bullying and harassment at Victoria's Secret surfaced in February 2020.
On February 1, 2020,
The New York Times
''The New York Times'' (''the Times'', ''NYT'', or the Gray Lady) is a daily newspaper based in New York City with a worldwide readership reported in 2020 to comprise a declining 840,000 paid print subscribers, and a growing 6 million paid ...
published an exposé on “the culture of misogyny” at Victoria’s Secret, which painted a picture of long-time influential executive Ed Razek’s rampant sexual misconduct.
The company announced a sale in February 2020 to private equity firm
Sycamore Partners
Sycamore Partners is a private equity firm based in New York specializing in retail and consumer investments. The firm has approximately $10 billion in aggregate committed capital.
History
Founding
Sycamore Partners was founded in 2011 by Stefa ...
for $525 million, with
L Brands
Bath & Body Works, Inc. (formerly known as L Brands, Inc., Limited Brands, Inc. and The Limited, Inc.) is an American specialty retail company based in Columbus, Ohio. It owns Bath & Body Works, posted $11.9 billion in revenue in 2021, and wa ...
retaining a 45% minority stake. On April 22, 2020, ''The Wall Street Journal'' reported that Sycamore Partners wanted out of the deal which included exceptions for a pandemic. The deal ultimately fell through. Wexner stepped down but maintains a role as chairman emeritus.
In June 2020, a shareholder filed a lawsuit against the company for inaction following reports of harassment, discrimination, and retaliation at Victoria's Secret.
Shareholders of parent company
L Brands
Bath & Body Works, Inc. (formerly known as L Brands, Inc., Limited Brands, Inc. and The Limited, Inc.) is an American specialty retail company based in Columbus, Ohio. It owns Bath & Body Works, posted $11.9 billion in revenue in 2021, and wa ...
filed a complaint in the Court of Chancery of Delaware on January 14, 2021, stating that former chair Wexner, among others, created an "entrenched culture of
misogyny
Misogyny () is hatred of, contempt for, or prejudice against women. It is a form of sexism that is used to keep women at a lower social status than men, thus maintaining the societal roles of patriarchy. Misogyny has been widely practiced fo ...
, bullying and harassment" and was aware of abuses being committed by accused
sex trafficker Jeffrey Epstein
Jeffrey Edward Epstein ( ; January 20, 1953August 10, 2019) was an American sex offender and financier. Epstein, who was born and raised in Brooklyn, New York City, began his professional life by teaching at the Dalton School in Manhattan, des ...
, which breached his
fiduciary duty
A fiduciary is a person who holds a legal or ethical relationship of trust with one or more other parties (person or group of persons). Typically, a fiduciary prudently takes care of money or other assets for another person. One party, for exampl ...
to the company, causing devaluation of the brand. The complaint also names Wexner's wife, Abigail, current chair, Sarah E. Nash, and former marketing officer,
Ed Razek
Edward G. Razek (born ) is an American businessperson known for his former role as the Chief Marketing Officer for L Brands where he developed the Victoria's Secret Angels and the company's annual fashion show. Razek joined L Brands in 1983 and r ...
, whose "widely known misconduct" was long allowed at the company.
2021 -
![VS & Co (logo)](https://upload.wikimedia.org/wikipedia/commons/a/a9/VS_%26_Co_%28logo%29.svg)
In 2021, after the resignation of Razek as well as the sale of the company by Wexner, Victoria's Secret's new ownership and management implemented policy changes and new partnerships with a number of new spokeswomen including
Megan Rapinoe
Megan Anna Rapinoe (; born July 5, 1985) is an American professional soccer player who plays as a winger and captains OL Reign of the National Women's Soccer League (NWSL), as well as the United States national team. Winner of the Ballon d ...
,
Priyanka Chopra Jonas
Priyanka Chopra Jonas (; ; born 18 July 1982) is an Indian actress and producer. The winner of the Miss World 2000 pageant, Chopra is one of India's highest-paid actresses and has received numerous accolades, including two National Film Awar ...
and
Naomi Osaka
is a Japanese professional tennis player. She has been ranked world No. 1 in singles by the Women's Tennis Association (WTA) and is the first Asian player to hold the top ranking in singles. Osaka is a four-time Grand Slam singles champio ...
. Wexner's parent company
L Brands
Bath & Body Works, Inc. (formerly known as L Brands, Inc., Limited Brands, Inc. and The Limited, Inc.) is an American specialty retail company based in Columbus, Ohio. It owns Bath & Body Works, posted $11.9 billion in revenue in 2021, and wa ...
spun Victoria's Secret off to become an independent business (trading on the NYSE as VSCO) on August 3, 2021.
Following this brand positioning, Victoria's Secret reported sales increase in all three completed quarters of 2021.
Martin Waters was named CEO in 2021, replacing Stuart Burgdorfer who had served as interim CEO.
In July 2022, Victoria’s Secret named Amy Hauk chief executive of both the Victoria’s Secret and Pink brands.
In November 2022, it was announced Victoria's Secret has acquired the
New York
New York most commonly refers to:
* New York City, the most populous city in the United States, located in the state of New York
* New York (state), a state in the northeastern United States
New York may also refer to:
Film and television
* '' ...
-headquartered lingerie brand,
Adore Me
Adore Me is a direct-to-consumer women's intimate apparel brand based in New York City. The company was started by Morgan Hermand-Waiche in 2010 while he was an MBA student at Harvard Business School and is a Certified B Corporation.
History
Adore ...
for $400 million USD.
Products
![Red lingerie from Victoria's Secret](https://upload.wikimedia.org/wikipedia/commons/0/0d/Red_lingerie_from_Victoria%27s_Secret.jpg)
In addition to the primary brand of lingerie for Victoria's Secret, the company has secondary product lines: namely, activewear known as Victoria sports, swimwear, and a beauty division with fragrances, make-up, accessories, and other bath and body products.
The swimwear, introduced in 2002, was made available until April 2016, when the company announced that the line would end and be replaced by a new line of activewear. The swim line was relaunched in November 2018. In March 2019, the swim line was made available in shops.
In 2010, Victoria's Secret launched the 'Incredible' bra. The company released the Victoria's Secret ''Designer Collection'' in 2012, described by ''
Vogue
Vogue may refer to:
Business
* ''Vogue'' (magazine), a US fashion magazine
** British ''Vogue'', a British fashion magazine
** ''Vogue Arabia'', an Arab fashion magazine
** ''Vogue Australia'', an Australian fashion magazine
** ''Vogue China'', ...
'' as the company's "first high end lingerie line." In 2016, Victoria's Secret confined the elimination of swimwear, apparel, shoes, and accessories.
In 2017, the company began to put more emphasis on
bralette
A bralette is a lightweight bra without an underwire, designed primarily for comfort. Bralettes are also sometimes worn as outerwear top,Linda DyettThe Bralette Is Back. This Time Blouses Are Optional ''The New York Times'', 2019-07-31 and are a ...
s (bras without underwire, often intended to be worn visibly) and
sports bra
A sports bra is a bra that provides support to the breasts during physical exercise. Sturdier than typical bras, they minimize breast movement and alleviate discomfort. Many women wear sports bras to reduce pain and physical discomfort caused b ...
s (under the Victoria Sport label) to appeal to a younger customer base.
In 2019, Victoria's Secret relaunched its product line of eyewear and footwear, in hopes of boosting struggling sales for the brand.
In October 2021, Pink launched a line of reusable period panties.
In 2022, Victoria's Secret & Co. announced they would no longer use cashmere in their product lines.
Operating divisions
The Victoria's Secret brand is organized into three divisions: 'Victoria's Secret Stores' (physical locations), 'Victoria's Secret Direct' (online and catalog operations), and 'Victoria's Secret Beauty' (bath and cosmetics).
The change was made in 2016 by Wexner to "refocus on core business" and it required each division to have its own CEO.
Physical locations
The physical store locations were an important part of establishing the brand and remained concentrated in the United States from 1977 until the early 2000s.
Victoria's Secret stores took over the lingerie market during the 1980s by using a fabricated sense of Britain, featuring this romantic styling and soft classical music.
In the early years, Wexner himself was involved in carefully orchestrating store interior design through the use of English floral wallpaper circa 1890, gilded fixtures, classical music, soft lighting, the scent of old-fashioned sachet, and elegant perfume bottles that "look like your grandmother's crystal".
![Victoriassecretstoremap](https://upload.wikimedia.org/wikipedia/commons/5/59/Victoriassecretstoremap.png)
During the 1990s, in-store sales at Victoria's Secret increased by 30% after the company tracked and applied data analysis of where specific styles, sizes, and colors were selling. The decade also brought an expansion of store size to triple from to an average .
The trend continued into 2002 when the average Victoria's Secret store was .
In 2000, the ''Los Angeles Times'' reported that the company continued the practice of putting on "a British air—or what the Ohio-based chain thinks Americans believe is British.
Boudoir
A boudoir (; ) is a woman's private sitting room or salon in a furnished residence, usually between the dining room and the bedroom, but can also refer to a woman's private bedroom. The term derives from the French verb ''bouder'' (to sulk ...
ish. Tony. Upscale."
By 2010, there were 1,000 Victoria's Secret lingerie stores and 100 independent Victoria's Secret Beauty Stores in the United States, mostly in shopping centers, then offering bras, panties, hosiery, cosmetics, and sleepwear.
International stores
The international expansion of Victoria's Secret stores began in 2008.
, L Brands maintained control of operations at company-owned stores in Canada, the UK, and China but relied on
franchises
Franchise may refer to:
Business and law
* Franchising, a business method that involves licensing of trademarks and methods of doing business to franchisees
* Franchise, a privilege to operate a type of business such as a cable television p ...
elsewhere in the world for its Victoria's Secret Beauty & Accessory (VSBA) locations.
=Canada
=
The drive for growth coupled with a maturing American retail market led to a shift towards expansion, first into Canada.
In 2010, the first Canadian store opened in
Edmonton, Alberta
Edmonton ( ) is the capital city of the Canadian province of Alberta. Edmonton is situated on the North Saskatchewan River and is the centre of the Edmonton Metropolitan Region, which is surrounded by Alberta's central region. The city anchor ...
. In 2012 Victoria's Secret opened stores in
Nova Scotia
Nova Scotia ( ; ; ) is one of the thirteen provinces and territories of Canada. It is one of the three Maritime provinces and one of the four Atlantic provinces. Nova Scotia is Latin for "New Scotland".
Most of the population are native Eng ...
and
Quebec
Quebec ( ; )According to the Canadian government, ''Québec'' (with the acute accent) is the official name in Canadian French and ''Quebec'' (without the accent) is the province's official name in Canadian English is one of the thirtee ...
. Several of the company's stores in Canada are considered large by retail standards and span more than each. , the company's Canadian locations included cities in all ten provinces, from
British Columbia
British Columbia (commonly abbreviated as BC) is the westernmost province of Canada, situated between the Pacific Ocean and the Rocky Mountains. It has a diverse geography, with rugged landscapes that include rocky coastlines, sandy beaches, ...
all the way to
the Maritimes
The Maritimes, also called the Maritime provinces, is a region of Eastern Canada consisting of three provinces: New Brunswick, Nova Scotia, and Prince Edward Island. The Maritimes had a population of 1,899,324 in 2021, which makes up 5.1% of Ca ...
. However, the company announced, in May 2020, plans to permanently shutter 13 of its 38 Canadian stores, representing a loss of one third of the Canadian fleet.
= United Kingdom
=
Victoria's Secret opened a store at the
Westfield Shopping Centre {{short description, None
A list of Westfield-brand shopping centres may refer to:
* List of Scentre Group properties, operations in Australia and New Zealand
* List of Unibail-Rodamco-Westfield properties
The following is a list of properties ...
,
Stratford, London
Stratford is a town in east London, England, within the ceremonial county of Greater London. Until 1965 it was within the historic county of Essex. Part of the Lower Lea Valley, Stratford is situated 6 miles (10 km) east-northeast of Chari ...
in July 2012. Their flagship store on
New Bond Street
Bond Street in the West End of London links Piccadilly in the south to Oxford Street in the north. Since the 18th century the street has housed many prestigious and upmarket fashion retailers. The southern section is Old Bond Street and the l ...
, London followed in August 2012. Locations in the United Kingdom include the cities of
Leeds
Leeds () is a city and the administrative centre of the City of Leeds district in West Yorkshire, England. It is built around the River Aire and is in the eastern foothills of the Pennines. It is also the third-largest settlement (by populati ...
,
Manchester
Manchester () is a city in Greater Manchester, England. It had a population of 552,000 in 2021. It is bordered by the Cheshire Plain to the south, the Pennines to the north and east, and the neighbouring city of Salford to the west. The t ...
,
Sheffield
Sheffield is a city status in the United Kingdom, city in South Yorkshire, England, whose name derives from the River Sheaf which runs through it. The city serves as the administrative centre of the City of Sheffield. It is Historic counties o ...
,
Birmingham
Birmingham ( ) is a city and metropolitan borough in the metropolitan county of West Midlands in England. It is the second-largest city in the United Kingdom with a population of 1.145 million in the city proper, 2.92 million in the West ...
,
Bristol
Bristol () is a city, ceremonial county and unitary authority in England. Situated on the River Avon, it is bordered by the ceremonial counties of Gloucestershire to the north and Somerset to the south. Bristol is the most populous city in ...
,
Westfield London
Westfield London is a large shopping centre in White City, west London, England, developed by the Westfield Group at a cost of £1.6bn,
on a brownfield site formerly the home of the 1908 Franco-British Exhibition. The site is bounded by the We ...
,
Bluewater,
Brent Cross
Brent Cross is originally the name of a crossroads that today forms a major interchange for traffic in the London Borough of Barnet, England. Located a mile from the centres of Hendon and Golders Green, the area also contains the Brent Cross ...
and
Glasgow
Glasgow ( ; sco, Glesca or ; gd, Glaschu ) is the most populous city in Scotland and the fourth-most populous city in the United Kingdom, as well as being the 27th largest city by population in Europe. In 2020, it had an estimated popul ...
. , there were 25 stores in the United Kingdom. That same month, ''Retail Dive'' reported that as the brand's UK arm filed the "equivalent of Chapter 11" bankruptcy, as it struggled with falling sales, profits, and market share.
= China
=
In 2016, it was reported that L Brands fully purchased 26 stores back from its franchise partners in China.
The company announced plans to expand on the existing 26 Victoria's Secret Beauty & Accessory (VSBA) stores (boutiques which sold beauty products in airports or malls), through the addition of flagship stores in
Shanghai
Shanghai (; , , Standard Mandarin pronunciation: ) is one of the four direct-administered municipalities of the People's Republic of China (PRC). The city is located on the southern estuary of the Yangtze River, with the Huangpu River flow ...
and
Beijing
}
Beijing ( ; ; ), alternatively romanized as Peking ( ), is the capital of the People's Republic of China. It is the center of power and development of the country. Beijing is the world's most populous national capital city, with over 21 ...
.
''
Reuters
Reuters ( ) is a news agency owned by Thomson Reuters Corporation. It employs around 2,500 journalists and 600 photojournalists in about 200 locations worldwide. Reuters is one of the largest news agencies in the world.
The agency was estab ...
'' reported that, , Victoria's Secret had two dozen stores in Greater China. That same month, the company permanently closed its flagship store in
Causeway Bay
Causeway Bay is list of buildings, sites and areas in Hong Kong, an area and Victoria Park, Hong Kong, a bay on Hong Kong Island, Hong Kong, straddling the border of the Eastern District, Hong Kong, Eastern and the Wan Chai District, Wan Chai ...
,
Hong Kong
Hong Kong ( (US) or (UK); , ), officially the Hong Kong Special Administrative Region of the People's Republic of China ( abbr. Hong Kong SAR or HKSAR), is a city and special administrative region of China on the eastern Pearl River Delt ...
after only two years of operation.
On January 25, 2022, Victoria’s Secret announced a
Joint venture
A joint venture (JV) is a business entity created by two or more parties, generally characterized by shared ownership, shared returns and risks, and shared governance. Companies typically pursue joint ventures for one of four reasons: to acces ...
partnership agreement with Regina Miracle International (Holdings) Limited. Under the terms of the agreement, Victoria’s Secret will own 51% of the joint venture and Regina Miracle will own 49%. CEO Martin Waters commented, “I am delighted to announce this partnership with Regina Miracle, who has been a valued merchandise supplier partner for more than twenty years. Together with Regina Miracle, we aim to grow the China business through joint investment in product development, distribution, and marketing. We expect the partnership will positively impact the speed and agility of the business to benefit consumers and provide us with a platform for a strong future in this important market."
Victoria's Secret Direct
Catalog (1977 - 2016)
Prior to the emergence of e-commerce, the company's catalogs were a key aspect of successfully marketing a product considered risqué to consumers in the privacy of their own homes. According to Joseph Sugarman, the 1979 catalog was "a lot more sensuous" and took the form of "an upmarket version of a
Frederick's of Hollywood
Frederick's of Hollywood is an American lingerie brand formerly with stores in shopping malls across the United States. In 2015, all 111 retail stores were closed in advance of a bankruptcy filing. The brand was acquired by Authentic Brands Gro ...
lingerie catalog."
''The New York Times'' reported that the success of Victoria's Secret catalogs influenced others to present lingerie as "romantic and sensual but tasteful" with models photographed in elegant settings. The company was known for accepting phone orders at any hour which helped it establish dominance of the lingerie market. The ''
Los Angeles Times
The ''Los Angeles Times'' (abbreviated as ''LA Times'') is a daily newspaper that started publishing in Los Angeles in 1881. Based in the LA-adjacent suburb of El Segundo since 2018, it is the sixth-largest newspaper by circulation in the Un ...
'' described the catalog in 2000 as having achieved "an almost cult-like following." The company was mailing more than 400 million catalogs annually in 2010.
In May 2016, the brand decided to discontinue the catalog which had run at a cost of $125 million to $150 million annually due to concern that catalogs had grown stale as a marketing device and confidence that sales would not be affected.
E-commerce
Victoria's Secret spent three years building an e-commerce website that was officially launched on December 4, 1998. Following heavy promotion of the 1999 fashion show, the website experienced high traffic volumes, with visitors enduring "slowdowns and bottlenecks" while viewing the first online fashion show on February 3, 1999, the largest online streaming event to date, reaching an estimated 1.5 million viewers.
Ad placement in the ''Wall Street Journal'' and a 30-minute TV spot during the Super Bowl contributed to drive record numbers of visitors to the website.
Victoria's Secret Beauty
In 1998, Intimate Brands Inc., the parent company of Victoria's Secret, created a new entity: Intimate Beauty Corporation.
The goal for Intimate Beauty Corporation was to manage and develop the bath, fragrance and cosmetic products for Victoria's Secret.
By 2006 the Victoria's Secret Beauty division had reported sales of nearly US$1 billion. The company sought to expand its beauty and accessories stores at airports around the world in the early 2010s.
Franchise locations worldwide (VSBA)
Victoria's Secret Beauty opened a provisional UK boutique at
Heathrow Airport
Heathrow Airport (), called ''London Airport'' until 1966 and now known as London Heathrow , is a major international airport in London, England. It is the largest of the six international airports in the London airport system (the others be ...
in 2005 through partnership with
World Duty Free
World Duty Free SpA, the holding company of World Duty Free Group, is an Italy-based multinational travel retailer that employs almost 8,500 people.
History
Beginnings
World Duty Free Group was created after the Autogrill Group, the old paren ...
.
In 2010, Victoria's Secret expanded with Victoria's Secret Beauty & Accessory (VSBA)
franchises
Franchise may refer to:
Business and law
* Franchising, a business method that involves licensing of trademarks and methods of doing business to franchisees
* Franchise, a privilege to operate a type of business such as a cable television p ...
internationally. That year
M.H. Alshaya Co. opened the first Victoria's Secret store in the Marina Mall in Kuwait, selling cosmetics and accessories but not the company's lingerie line. Two VSBA stores were opened in the early 2010s at
Schiphol International Airport
Amsterdam Airport Schiphol , known informally as Schiphol Airport ( nl, Luchthaven Schiphol, ), is the main international airport of the Netherlands. It is located southwest of Amsterdam, in the municipality of Haarlemmermeer in the province ...
, Netherlands. That same year the first Latin American franchise store opened in
Isla Margarita
Margarita Island (, ) is the largest island in the Venezuelan state of Nueva Esparta, situated off the northeastern coast of the country, in the Caribbean Sea. The capital city of Nueva Esparta, La Asunción, is located on the island.
History
...
, Venezuela, followed by a store in
Bogota, Colombia, in July 2012. An additional store opened in the Multiplaza Mall in
San Salvador
San Salvador (; ) is the capital and the largest city of El Salvador and its eponymous department. It is the country's political, cultural, educational and financial center. The Metropolitan Area of San Salvador, which comprises the capital i ...
, El Salvador in 2012.
A Caribbean location opened in November 2011 at
Plaza Las Americas
A town square (or square, plaza, public square, city square, urban square, or ''piazza'') is an open public space, commonly found in the heart of a traditional town but not necessarily a true geometric square, used for community gatherings. ...
in
San Juan, Puerto Rico
San Juan (, , ; Spanish for "Saint John") is the capital city and most populous municipality in the Commonwealth of Puerto Rico, an unincorporated territory of the United States. As of the 2020 census, it is the 57th-largest city under the jur ...
followed by a store in
Santo Domingo
, total_type = Total
, population_density_km2 = auto
, timezone = AST (UTC −4)
, area_code_type = Area codes
, area_code = 809, 829, 849
, postal_code_type = Postal codes
, postal_code = 10100–10699 (Distrito Nacional)
, websi ...
, Dominican Republic at the Agora,
and Sambil Santo Domingo
malls in 2012. In July 2012 the first Polish store opened at the
Złote Tarasy
The Złote Tarasy (''Golden Terraces'') is a commercial, office, and entertainment
complex in the center of Warsaw, Poland, located next to the Warszawa Centralna railway station between the Jana Pawła II and Emilii Plater streets. It opened ...
shopping mall in
Warsaw
Warsaw ( pl, Warszawa, ), officially the Capital City of Warsaw,, abbreviation: ''m.st. Warszawa'' is the capital and largest city of Poland. The metropolis stands on the River Vistula in east-central Poland, and its population is officia ...
, also operated by M.H. Alshaya Co.
A Serbian store opened in January 2014 at the
Nikola Tesla Airport
Belgrade Nikola Tesla Airport ( sr, / ) or Belgrade Airport ( sr, / ) is an international airport serving Belgrade, Serbia. It is the largest and the busiest airport in Serbia, situated west of downtown Belgrade near the suburb of Surč ...
in
Belgrade
Belgrade ( , ;, ; Names of European cities in different languages: B, names in other languages) is the Capital city, capital and List of cities in Serbia, largest city in Serbia. It is located at the confluence of the Sava and Danube rivers a ...
.
, L Brands had more than 370 VSBA franchise shops worldwide, with the company's largest international market reportedly in Turkey and the Middle East.
Corporate affairs
Ownership and name
The company's business name changed from Victoria's Secret, Inc. to Victoria's Secret Stores, Inc., after the 1982 sale to Wexner. In 2005, the name was revised to Victoria's Secret Stores, LLC.
Victoria's Secret was originally owned by The Limited.
Victoria's Secret's parent company was Intimate Brands, a separately traded entity with Ed Razek as president.
In 2002, Intimate Brands was combined with the Limited, then renamed Limited Brands.
By 2006, the majority of the revenue for Limited Brands came from Victoria's Secret and Bath & Body Works.
In July 2007, Limited Brands sold a 75% interest in Limited Stores and Express to
Sun Capital Partners
Sun Capital Partners, Inc., is an American private equity firm specializing in leveraged buyouts. Sun Capital was founded in 1995 by Marc J. Leder and Rodger Krouse, former classmates at the Wharton School of the University of Pennsylvania and ...
, in order to focus on expanding their Victoria's Secret and
Bath & Body Works
Bath & Body Works, LLC. is an American retail store chain that sells soaps, lotions, fragrances, and candles. It was founded in 1990 in New Albany, Ohio and has since expanded across 6 continents. In 1997, it was the largest bath shop chain in ...
units. The sale resulted in Limited Brands taking a $42 million after-tax loss.
In 2013, parent company Limited Brands officially changed its name to
L Brands
Bath & Body Works, Inc. (formerly known as L Brands, Inc., Limited Brands, Inc. and The Limited, Inc.) is an American specialty retail company based in Columbus, Ohio. It owns Bath & Body Works, posted $11.9 billion in revenue in 2021, and wa ...
.
Victoria's Secret recorded peak worldwide net sales in 2016 of $7.78 billion.
In 2019, worldwide net sales had receded to $6.81 billion.
Management structure
At 'Victoria's Secret Stores', Howard Gross was promoted to president of the division in 1985.
Grace Nichols succeeded Gross and led the division from 1991 through 2007. Victoria's Secret Stores was helmed by Lori Greely from 2007 until 2013.
Cynthia Fedus-Fields served as president and CEO and oversaw the Victoria's Secret Direct business, including its catalog, from the mid-1980s until 2000.
She was succeeded in May 2000 by
Sharen Jester Turney
Sharen Jester Turney (born 1956) is a global business leader, and former president and CEO of Victoria's Secret (before 2019), a $7.7 billion company of which she led for a decade doubling the profit and increasing sales by 70%, Victoria's Secret ...
as chief executive of the division.
Turney stepped down in 2016 and was succeeded by Jan Singer as CEO of Victoria's Secret Direct from 2016 to 2018. John Mehas was appointed CEO starting in 2019. He was replaced by Martin Waters in November 2020.
Hired by L Brands in 1998, Robin Burns was CEO of Victoria's Secret Beauty until 2004. Burns was succeeded in August 2004 by duo Jill Granoff, COO, and Sherry Baker, president.
In May 2006, Christine Beauchamp was named president and CEO of Victoria's Secret Beauty. Shashi Batra was appointed president of the division in 2009. In November 2012 Susie Coulter became president of Victoria's Secret Beauty. Greg Unis was hired to serve as CEO of the beauty division in 2016.
Manufacturing and environmental record
In 2006, the ''Financial Times'' reported that Victoria's Secret paid factory workers $7 per day to make bras in Thailand.
''The Huffington Post'' stated in 2011 that working conditions in factories producing Victoria's Secret items in Jordan were comparable to
slave labor
Slavery and enslavement are both the state and the condition of being a slave—someone forbidden to quit one's service for an enslaver, and who is treated by the enslaver as property. Slavery typically involves slaves being made to perf ...
as a result of the
Jordan–United States Free Trade Agreement
The United States–Jordan Free Trade Agreement is the first free trade agreement (FTA) between the United States and an Arab country (and the United States' fourth FTA overall behind Israel, Canada, and Mexico). It is Jordan's second free trade ...
, which retreated from standards established in the 1990s. In 2012, Victoria's Secret was manufacturing bras in the South Indian city of
Guduvanchery
Guduvancheri is a suburb located in the southern part of Chennai city, Tamil Nadu, India. It has a railway station on the South Line, Chennai Suburban, Chennai Beach–Chengalpattu section of the Chennai Suburban Railway Network. It is a muni ...
.
In 2021, Victoria’s Secret fronted the money to more than 1,250 Thai garment workers who were owed $8.3 million when their factory, Brilliant Alliance, closed after declaring bankruptcy.
After years of pressure from environmentalists, Victoria's Secret and a conservation group reached an agreement to make the catalog more environmentally friendly in 2006. Catalog wood pulp was required to contain 10 percent recycled paper and avoid source forests with woodland
caribou
Reindeer (in North American English, known as caribou if wild and ''reindeer'' if domesticated) are deer in the genus ''Rangifer''. For the last few decades, reindeer were assigned to one species, ''Rangifer tarandus'', with about 10 subspe ...
habitats in Canada, unless certified by the
Forest Stewardship Council
The Forest Stewardship Council A. C. (FSC) is an international non-profit, multistakeholder organization established in 1993 that promotes responsible management of the world's forests via timber certification. It is an example of a market-ba ...
. The company bought organic and
fair trade
Fair trade is an arrangement designed to help producers in developing countries achieve sustainable and equitable trade relationships. The fair trade movement combines the payment of higher prices to exporters with improved social and enviro ...
-grown cotton to make some of its panties in 2012.
Marketing
The mail order catalog was the primary form of marketing used by the company in the 1970s. Early catalogs featured lingerie-clad models holding violins and glasses of sherry.
Catalog marketing shifted towards female models accompanied by men for several years in the 1980s, a practice that was eventually abandoned by 1991.
In the early 1980s, Victoria's Secret used
FCB/Leber Katz Partners for the development of their brand, marketing, and advertising. In 1989, FCB/Leber Katz Partners and Victoria's Secret executed a national advertising campaign with a ten-page glossy insert in the November issue of ''
Elle
''Elle'' (stylized ''ELLE'') is a worldwide women's magazine of French origin that offers a mix of fashion and beauty content, together with culture, society and lifestyle. The title means "she" or "her" in French. ''Elle'' is considered the w ...
'', ''Vogue'', ''
Vanity Fair'', ''Victoria'', ''
House Beautiful
''House Beautiful'' is an interior decorating magazine that focuses on decorating and the domestic arts. First published in 1896, it is currently published by the Hearst Corporation, who began publishing it in 1934. It is the oldest still-publish ...
'', ''
Bon Appetit
''Bon'', also spelled Bön () and also known as Yungdrung Bon (, "eternal Bon"), is a Tibetan religious tradition with many similarities to Tibetan Buddhism and also many unique features.Samuel 2012, pp. 220-221. Bon initially developed in t ...
'', ''
New Woman
The New Woman was a feminist ideal that emerged in the late 19th century and had a profound influence well into the 20th century. In 1894, Irish writer Sarah Grand (1854–1943) used the term "new woman" in an influential article, to refer to ...
'', and ''
People
A person (plural, : people) is a being that has certain capacities or attributes such as reason, morality, consciousness or self-consciousness, and being a part of a culturally established form of social relations such as kinship, ownership of pr ...
'' magazines.
Victoria's Secret used the insert to announce their expansion into the toiletries and fragrance business.
Prior to the insert, the company's growth had been driven by their catalog, sporadic ads in fashion publications, and word of mouth.
Ed Razek
Edward G. Razek (born ) is an American businessperson known for his former role as the Chief Marketing Officer for L Brands where he developed the Victoria's Secret Angels and the company's annual fashion show. Razek joined L Brands in 1983 and r ...
joined in-house branding operations at the Limited in the 1980s and increasingly began to shape the marketing and branding at Victoria's Secret.
However, Razek credited Wexner as the creative force behind much of the marketing.
The company gained notoriety in the early 1990s after it began to hire
supermodel
A supermodel, also spelled super-model or super model, is a highly paid fashion model who usually has a worldwide reputation and often a background in ''haute couture'' and commercial modeling. The term ''supermodel'' became prominent in the po ...
s for its advertising and fashion shows. Well-known models hired in the early 1990s included
Stephanie Seymour
Stephanie Michelle Seymour (born July 23, 1968) is an American model and actress. During the 1980s and 1990s, she was one of the most popular supermodels, being featured in the ''Sports Illustrated Swimsuit Issue'' and the cover of ''Vogue'', ...
,
Karen Mulder
Karen Mulder (born 1 June 1970) is a Dutch model and singer. She is well known for her work with Versace, Dior, and Chanel as a supermodel during the 1990s. Mulder repeatedly was featured on the cover of ''Vogue'' and was also a Victoria's Secr ...
,
Yasmeen Ghauri
Yasmeen Ghauri ( ur, {{Nastaliq, ; born March 23, 1971) is a Canadian former model.
Early life and career
Ghauri was born in Montreal to a German mother and a Pakistani father. Ghauri had a difficult childhood due to being bullied at school by ...
, and
Jill Goodacre
Jill Goodacre Connick (born March 29, 1964) is an American actress and former model. She was one of Victoria's Secret's main models in the 1980s and early 1990s. She is married to singer Harry Connick Jr.
Career Victoria's Secret
Goodacre was a ...
. The models helped the brand gain an audience and were soon featured in televised commercials.
The Victoria's Secret Fashion Show was a major marketing tool used by L Brands from 1995 to 2018.
The show was a mix of "beautiful models scantily clad in lingerie" and A-list entertainers that over time became "less about fashion and more about show".
The 2000 fashion show in France was produced with the help of
Harvey Weinstein
Harvey Weinstein (; born March 19, 1952) is an American former film producer and convicted sex offender. He and his brother, Bob Weinstein, co-founded the entertainment company Miramax, which produced several successful independent films inclu ...
.
In 1999, a 30-second Super Bowl advertisement resulted in one million visits to the company's website within an hour of airing.
Victoria's Secret sued a strip-mall store in
Elizabethtown, Kentucky
Elizabethtown is a home rule-class city and the county seat of Hardin County, Kentucky, United States. The population was 28,531 at the 2010 census, and was estimated at 30,289 by the U.S. Census Bureau in 2019, making it the 11th-largest city ...
called Victor's Little Secret over the issue of
trademark dilution
Trademark dilution is a trademark law concept giving the owner of a famous trademark standing to forbid others from using that mark in a way that would lessen its uniqueness. In most cases, trademark dilution involves an unauthorized use of anoth ...
.
On March 4, 2003, the U.S. Supreme Court ruled against Victoria's Secret in ''
Moseley v. V Secret Catalogue, Inc.
''Moseley v. V Secret Catalogue, Inc.'', 537 U.S. 418 (2003), is a decision by the Supreme Court of the United States holding that, under the Federal Trademark Dilution Act, a claim of trademark dilution requires proof of actual dilution, not mer ...
'' on the grounds that there was insufficient proof of actual harm to the trademark.
In 2004, following the
Super Bowl halftime show controversy over indecent exposure on broadcast television, Victoria's Secret sent their models out on an ''Angels Across America Tour''. Victoria's Secret also presented an uncharacteristic advertisement with
Bob Dylan
Bob Dylan (legally Robert Dylan, born Robert Allen Zimmerman, May 24, 1941) is an American singer-songwriter. Often regarded as one of the greatest songwriters of all time, Dylan has been a major figure in popular culture during a career sp ...
as an alternative means of promoting the brand.
Razek, then chief creative officer, credited Wexner himself with the idea to cast Dylan in a commercial.
The ad proved to be memorable, but more out of a tendency to unsettle and baffle viewers familiar with Dylan.
Victoria's Secret TV commercials, directed by
Michael Bay
Michael Benjamin Bay (born February 17, 1965) is an American film director and producer. He is best known for making big-budget, high-concept action films characterized by fast cutting, stylistic cinematography and visuals, and extensive use of ...
, were released in 2010 and 2012 with mixed results, regarded by critics as macho and misguided.
In 2014, the company created a campaign to market its ''Body'' bra line called ''The Perfect Body'' that elicited substantial controversy for supporting only a limited and unhealthy body type.
Victoria's Secret announced the appointment of Raul Martinez as head
creative director
A creative director (or creative supervisor) is a person who makes high-level creative decisions and, with those decisions, oversees the creation of creative assets such as advertisements, products, events, or logos. Creative director positions ar ...
in December 2020.
Martinez, formerly of
Condé Nast
Condé Nast () is a global mass media company founded in 1909 by Condé Montrose Nast, and owned by Advance Publications. Its headquarters are located at One World Trade Center in the Financial District of Lower Manhattan.
The company's media ...
, took on the role following the departure of chief executive John Mehas who stepped down in November 2020.
Victoria's Secret Fashion Show
![Kelly Gale 2014](https://upload.wikimedia.org/wikipedia/commons/b/b8/Kelly_Gale_2014.jpg)
The first Victoria's Secret Fashion Show was held in 1995 and was
broadcast
Broadcasting is the distribution of audio or video content to a dispersed audience via any electronic mass communications medium, but typically one using the electromagnetic spectrum ( radio waves), in a one-to-many model. Broadcasting began ...
on
primetime
Prime time or the peak time is the block of broadcast programming taking place during the middle of the evening for a television show. It is mostly targeted towards adults (and sometimes families). It is used by the major television networks to ...
American television
Television is one of the major mass media outlets in the United States. , household ownership of television sets in the country is 96.7%, with approximately 114,200,000 American households owning at least one television set as of August 2013. ...
. The fashion show, overseen by
Ed Razek
Edward G. Razek (born ) is an American businessperson known for his former role as the Chief Marketing Officer for L Brands where he developed the Victoria's Secret Angels and the company's annual fashion show. Razek joined L Brands in 1983 and r ...
, was described by ''Newsweek'' as "a combination of self-assured strutting for women and voyeuristic pleasures for men" that made lingerie mainstream entertainment.
Ken Weil, vice president at Victoria's Secret, and Tim Plzak, responsible for IT at Victoria's Secret's parent company Intimate Brands, led Victoria's Secret's first-ever online streaming of their fashion show in 1999.
The 18 minutes webcast streamed February 2, 1999, was at the time the Internet's "biggest event" since inception.
The 1999 webcast was reported as a failure by a number of newspapers on account of some user's inability to watch the show featuring
Tyra Banks
Tyra Lynne Banks (born December 4, 1973), also known as BanX, is an American television personality, model, producer, writer, and actress. Born in Inglewood, California, she began her career as a model at the age of 15, and was the first Africa ...
,
Heidi Klum
Heidi Klum (; born 1 June 1973) is a German-American model, television host, producer, and businesswoman. She appeared on the cover of the ''Sports Illustrated Swimsuit Issue'' in 1998 and was the first German model to become a Victoria's Secre ...
, and
Stephanie Seymour
Stephanie Michelle Seymour (born July 23, 1968) is an American model and actress. During the 1980s and 1990s, she was one of the most popular supermodels, being featured in the ''Sports Illustrated Swimsuit Issue'' and the cover of ''Vogue'', ...
as a result of Victoria's Secret's technology falling short being able to meet the online user demand resulting in network congestion and users who could see the webcast receiving jerky frames.
In all, the company's website saw over 1.5 million visits, a number significantly higher than the 250,000 and 500,000 simultaneous viewers that Broadcast.com, the website hosting the show, was able to handle. In total, 1.5 million viewers either attempted or viewed the webcast.
The 1999 webcast served to create a database for Victoria's Secret of over 500,000 current and potential customers by requiring users to submit their contact details to view the webcast.
The next spring Victoria's Secret avoided technical issues by partnering with
Broadcast.com
Broadcast.com was an Internet radio company founded as AudioNet in September 1995 by Cameron Christopher Jaeb. Todd Wagner and Mark Cuban later led the organization and eventually sold to Yahoo! on April 1, 1999, for $5.7 billion, making it the ...
,
America Online
AOL (stylized as Aol., formerly a company known as AOL Inc. and originally known as America Online) is an American web portal and online service provider based in New York City. It is a brand marketed by the current incarnation of Yahoo! Inc. ...
, and
Microsoft
Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...
.
The 2000 webcast attracted more than two million viewers.
By 2011, the budget for the fashion show was $12 million up from the first show's budget of $120,000. In November 2019, Victoria's Secret canceled its runway show. In July 2021, the company said there are plans to relaunch the show, but without the Victoria's Secret Angels.
Victoria's Secret Angels
The company's ''Angels'' underwear collection was marketed in 1997 by a TV commercial that included supermodels
Helena Christensen
Helena Christensen (born 25 December 1968) is a Danish model and photographer. She is a former Victoria's Secret Angel, clothing designer and beauty queen. Christensen was also the co-founder and original creative director for ''Nylon'' magazine, ...
,
Karen Mulder
Karen Mulder (born 1 June 1970) is a Dutch model and singer. She is well known for her work with Versace, Dior, and Chanel as a supermodel during the 1990s. Mulder repeatedly was featured on the cover of ''Vogue'' and was also a Victoria's Secr ...
,
Daniela Peštová
Daniela Peštová (born 14 October 1970) is a Czech model. She was born in Teplice, Czech Republic, and was discovered by the Madison Modeling Agency's Dominique Caffin. She had plans to attend college after grammar school but after winning a mo ...
,
Stephanie Seymour
Stephanie Michelle Seymour (born July 23, 1968) is an American model and actress. During the 1980s and 1990s, she was one of the most popular supermodels, being featured in the ''Sports Illustrated Swimsuit Issue'' and the cover of ''Vogue'', ...
, and
Tyra Banks
Tyra Lynne Banks (born December 4, 1973), also known as BanX, is an American television personality, model, producer, writer, and actress. Born in Inglewood, California, she began her career as a model at the age of 15, and was the first Africa ...
. In the commercial, the Angels appear in a white cloudscape in dialog with "God", played by Welsh singer
Tom Jones, widely known for his fans' tradition of tossing their panties at him during shows. The spoof proved popular and the Angels, as characters, became a regular feature of the advertising as
brand ambassador
A brand ambassador (sometimes also called a corporate ambassador) is a person engaged by an organization or company to represent its brand in a positive light, helping to increase brand awareness and sales. The brand ambassador is meant to embod ...
s. The term "Angel" soon became synonymous with the brand.
Official Angels have greater responsibilities than other runway models for the brand, as the Angels are obliged to appear in marketing campaigns, talk shows, major runway shows, and the annual fashion show.
The Angels are contracted spokesmodels for the brand, but the company is not transparent about the terms of these contracts.
In 1998, the Angels made their runway debut at Victoria's Secret's 4th
annual fashion show, (
Chandra North filled in for Christensen).
The brand's Fashion Show and the Angels were closely connected through 2018, the final year that event was held. Some of the early Victoria's Secret Angels included
Inés Rivero
María Inés Rivero (born 7 June 1975) is an Argentine model. She was discovered at 14 years old. She rose to prominence through her work as a Victoria’s Secret Angel and was shown on the covers of ''Elle'', ''Vogue'', ''Cosmopolitan'', ''Fashi ...
and
.
In 2004, the company did not hold a fashion show due fallout from the
Super Bowl halftime show controversy, and instead alternately marketed the brand via a tour called ''Angels Across America''. Victoria's Secret sent its five contract models (Banks, Klum, Bundchen, Lima, and Ambrosio) out for the event.
Victoria's Secret's Angels continued to be featured in popular culture, and were chosen to be part of ''
People
A person (plural, : people) is a being that has certain capacities or attributes such as reason, morality, consciousness or self-consciousness, and being a part of a culturally established form of social relations such as kinship, ownership of pr ...
'' magazine's annual "100 Most Beautiful People in the World" in 2007. The Angels became the first
trademark
A trademark (also written trade mark or trade-mark) is a type of intellectual property consisting of a recognizable sign, design, or expression that identifies products or services from a particular source and distinguishes them from others ...
awarded a star on the
Hollywood Walk of Fame
The Hollywood Walk of Fame is a historic landmark which consists of more than 2,700 five-pointed terrazzo and brass stars embedded in the sidewalks along 15 blocks of Hollywood Boulevard and three blocks of Vine Street in Hollywood, Californ ...
on November 13, 2007, with Klum, Lima, Ambrosio, Kurkova, Goulart, Ebanks,
Marisa Miller
Marisa Lee Miller (née Bertetta; born August 6, 1978) is an American model and occasional film actress best known for her appearances in the ''Sports Illustrated Swimsuit Issue'' and her work for Victoria's Secret. After a stint shooting with ph ...
, and
Miranda Kerr
Miranda May Kerr (; born 20 April 1983) is an Australian model and businesswoman. Kerr rose to prominence in 2007, as one of the Victoria's Secret Angels. Kerr was the first Australian Victoria's Secret model and also represented the Australia ...
at hand. Alongside new Angel
Doutzen Kroes
Doutzen Kroes (, ; born 23 January 1985) is a Dutch fashion model. She began her modelling career in 2003, in the Netherlands and was quickly sent by her agency to New York where she was cast by lingerie brand Victoria’s Secret. She was a Vict ...
, they also took part in the grand reopening of the Fontainebleau in Miami in 2008.
In 2009, the brand held a nationwide competition for a new ''Runway Angel''. Thousands of contestants applied;
Kylie Bisutti
Kylie Bisutti (born March 31, 1990 in Jackpot, Nevada) is an American author and former model who won the 2009 "Victoria's Secret Model Search" competition, broadcast online through CBS and concluded during the December 1st airing of that year's ...
prevailed as the winner but soon grew disillusioned and parted ways with the brand. Ellingson, Kroes, and Kloss departed after the 2014 fashion show.
Several promotional tours featuring the Angels have been organized by the brand. These included the 2010 ''Bombshell tour'', the 2012 ''VSX tour'', and the 2013 ''Swim tour''. In 2015, Angels featured on the brand's first ''
Swim Special'' were Elsa Hosk, Martha Hunt, Jac Jagaciak, Stella Maxwell, Lais Ribeiro, and Jasmine Tookes, along with model Joan Smalls.
In 2019, new Angels
Leomie Anderson
Leomie Jasmin Francis Anderson (born 14 February 1993) is a British fashion model, television presenter, and activist. She has walked in four consecutive Victoria's Secret Fashion Shows from 2015 to 2018, and became a Victoria's Secret Angel in ...
,
Grace Elizabeth
Grace Elizabeth Harry Cabe (March 18, 1997) is an American model who first gained recognition for her work with clothing company Guess. She began walking for the Victoria's Secret Fashion Show in 2016 and became a spokesmodel for their PINK bran ...
,
Alexina Graham
Alexina Lorna Graham (born 3 March 1990) is an English fashion model. Graham began working with Victoria's Secret after walking in the Victoria's Secret Fashion Show 2017. She became a Victoria's Secret Angel in 2019, and is the first redhead t ...
, and
, were added to the roster. Palvin made her fashion show debut with Victoria's Secret in 2012, not appearing again until 2018, while Graham, (the first
redheaded Angel) walked in both 2017 and 2018.
Anderson began walking in 2015, while Elizabeth (a PINK spokesmodel, 2016 - 2019) walked her first Victoria's Secret show in 2016.
The Victoria's Secret brand has had at least 3 dozen official Angels () Other notable spokesmodels for the brand have included
Claudia Schiffer
Claudia Maria Schiffer (; born 25 August 1970) is a German model and actress based in the United Kingdom. She rose to fame in the 1990s as one of the world's most successful models, attaining supermodel status. In her early career, she was compa ...
,
Eva Herzigová
Eva Herzigová (born 10 March 1973) is a Czech-Italian supermodel and actress.
Early life and career
Herzigová was born in Litvínov, Czechoslovakia (now Czech Republic), the daughter of an accountant mother and an electrician father. Growing ...
,
Oluchi Onweagba
Oluchi Onweagba-Orlandi (born 1 August 1980) is a Nigerian model based in New York City. Growing up in the suburbs of Lagos, she won "The Face of Africa" contest at the age of 16.
Early life
Onweagba grew up in the suburbs of Lagos, Nigeria, ...
,
Jessica Stam
Jessica Elizabeth Stam (born 23 April 1986) is a Canadian model. She is considered to be part of the crop of models described as "doll faces". In 2007, ''Forbes'' named her fifteenth in the list of the World's 15 Top-Earning Supermodels, earning ...
,
Ana Beatriz Barros
Ana Beatriz Barros El Chiaty (born 29 May 1982) is a Brazilian model, known for her multiple appearances in the ''Sports Illustrated Swimsuit Issue'' and for her work with Intimissimi, GUESS, Bebe, Victoria's Secret, Chanel cosmetics, and Jennife ...
, and
Bregje Heinen
Bregje Heinen (born 5 March 1993) is a Dutch fashion model.
Career
Heinen was discovered in Hyves by a scout for Salva Models. Shortly afterwards, she switched to Micha Models. She has since joined Women Management in Milan, Paris and New York, ...
, as well as celebrities such as
Taylor Momsen
Taylor Michel Momsen (born July 26, 1993) is an American musician, singer, model, and former actress. Prior to her retirement from acting, she portrayed the character of Cindy Lou Who in the film ''How the Grinch Stole Christmas'' (2000) and Jen ...
.
In 2021, the brand confirmed it was moving away from the Angel concept, with only Hill, Elizabeth and Christensen (who had recently started working for the brand again in 2020 after a more-than-20-year hiatus) still working with them.
Pink spokesmodels
Criticisms and controversies
Harassment and abuse
In 2019, nonprofit advocacy group
Model Alliance
The Model Alliance is a New York-based advocacy group focused on research and policy for models and others employed in the fashion industry. Founded in February 2012 by model Sara Ziff along with support from others models, the Model Alliance i ...
and several other publications reported on initiatives underway in California, New York and the United States aiming to protect models from harassment and sexual abuse.
Silencing of harassment complaints
After Razek left Victoria's Secret in 2019, Monica Mitro, a high-ranking executive at the company reported she had been repeatedly verbally abused by Razek during his time there. Mitro was executive vice president of public relations for the brand and was heavily involved in the production of its annual fashion show, having been one of the public faces of the brand. The day after Mitro made her allegations, she showed up to work to find she had been locked out of the building and placed on administrative leave. Though the brand claimed this decision was made prior to Mitro lodging her complaint, many believed this was a
retaliatory action by the company and in late 2019 Mitro indicated she was pursuing legal action against her dismissal. It was reported in 2020 that she had settled with the brand for an undisclosed sum.
Racism and corporate apologies
The company has faced a number of major complaints of racism, profiling, and discrimination
by both managers and employees, with several recurring issues being raised by former employees, the federal government, state governments, and customers in the United States. Each time, Victoria's Secret management or a corporate spokesperson has issued an apology and disavowed the discriminatory actions of any individual employee. Victoria's Secret has changed some employment practices, and settled some of the cases, including a $12 million settlement in California and New York reached in 2017, and a $179,300 settlement with the
United States Equal Employment Opportunity Commission
The U.S. Equal Employment Opportunity Commission (EEOC) is a federal agency that was established via the Civil Rights Act of 1964 to administer and enforce civil rights laws against workplace discrimination. The EEOC investigates discrimination ...
.
Influence on socio-cultural body image norms
In the 2008 academic research article "Victoria's Dirty Secret: How
Sociocultural
Sociocultural evolution, sociocultural evolutionism or social evolution are theories of sociobiology and cultural evolution that describe how societies and culture change over time. Whereas sociocultural development traces processes that tend t ...
Norms Influence Adolescent Girls and Women", authors from Wilfrid Laurier University and the University of Waterloo
stated: "Women's body dissatisfaction is influenced by socio-cultural norms for ideal appearance that are pervasive in society and particularly directed at women", cautioning that the marketing practices of Victoria's Secret, delivered through TV commercials, ads, and magazines send a message to girls and women that their models are a realistic standard of beauty, concluding that "Exposure to societal messages that reflect the socio-cultural norm for ideal appearance has a negative effect on women."
On June 30, 2022 the singer
Jax released the song
Victoria's Secret
Victoria's Secret is an American lingerie, clothing, and beauty retailer known for high visibility marketing and branding, starting with a popular catalog and followed by an annual fashion show with supermodels dubbed Angels. As the largest ret ...
.
Perfect Body campaign
In 2014, a petition against the company's newly released lingerie collection ''Body by Victoria'' was created when the poster ads displayed the words The Perfect Body'' over well-known Victoria's Secret Angels. Organizers called for the company to take responsibility for advertising unrealistic standards and perpetuating negative
body image
Body image is a person's thoughts, feelings and perception of the aesthetics or sexual attractiveness of their own body. The concept of body image is used in a number of disciplines, including neuroscience, psychology, medicine, psychiatry, ps ...
s. The petition also demanded changes to the wording of ''Perfect Body'' advertisements to "something that does not promote unhealthy and unrealistic standards of beauty," urging the company not to use such harmful marketing in the future. Petitioners created the hashtag "#iamperfect", which trended on Twitter for body shaming women. The petition had over 30,000 signatures.
Although there was no formal apology released, Victoria's Secret changed the words on their ad campaign to 'A Body for Every Body'.
Cultural appropriation
The company has repeatedly been criticized for
appropriating the designs of other cultures while displaying their fashions on abnormally thin and uniform body types.
During the 2010 Victoria's Secret Fashion Show, the segment 'Wild Things' caused controversy due to the "tribal style" outfits on display. The most notable of these was worn by Afro-Brazilian model
Emanuela De Paula
Emanuela de Paula (born 25 April 1989) is a Brazilian people, Brazilian model. She has been the face of United Kingdom, UK retailer Next (clothing), Next for the past two seasons and can be seen in the 2009 Pirelli Calendar. She has also replaced ...
who, alongside a group of dancers, was painted with black lines, meant to depict tribal body art. This outfit received backlash from the media, not only for appropriating African culture but for the racist connotations associated with dressing a woman of color in animal print lingerie and body art and branding her a 'Wild Thing'. No apology was released by the brand.
In 2012, the company drew criticism for a lingerie collection offer for sale on their website that was titled 'Go East', with a tagline that pledged to women the capacity to "indulge in touches of eastern delight with lingerie inspired by the exquisite beauty of secret Japanese gardens."
The collection included a 'Sexy Little Geisha' outfit that was pulled by the company after critics described the items as "stereotypical images that use racist transgression to create an exotic edge." The ''Wall Street Journal'' confirmed that the
geisha
{{Culture of Japan, Traditions, Geisha
{{nihongo, Geisha, 芸者 ({{IPAc-en, ˈ, ɡ, eɪ, ʃ, ə; {{IPA-ja, ɡeːɕa, lang), also known as {{nihongo, , 芸子, geiko (in Kyoto and Kanazawa) or {{nihongo, , 芸妓, geigi, are a class of female ...
outfit was "accessorized with a miniature fan and a
kimono
The is a traditional Japanese garment and the national dress of Japan. The kimono is a wrapped-front garment with square sleeves and a rectangular body, and is worn left side wrapped over right, unless the wearer is deceased. The kimono ...
-esque
obi #REDIRECT Obi #REDIRECT Obi {{redirect category shell, {{R from other capitalisation{{R from ambiguous title ... {{redirect category shell, {{R from other capitalisation{{R from ambiguous title ...
s" was removed by the company.
At the 2012 Victoria's Secret Fashion Show, an outfit in the 'Calendar Girls' segment caused controversy. The outfit, worn by
headdress alongside an animal print bikini. This caused outrage among members of the Native American community, who stated that the headdress depicted had deep cultural significance, and was only worn by certain notable war chiefs and warriors. After media backlash over the offensiveness of the outfit and the uncomfortable position that the brand put Kloss in, the outfit was cut from the show's final broadcast. Kloss apologized for the incident via Twitter and the brand later made a statement of apology.
At the 2016 Victoria's Secret Fashion Show, the brand was accused of cultural appropriation during the segment entitled 'The Road Ahead' which drew inspiration from both Chinese and Mexican culture.
's embroidered thigh-high boots caused an uproar, as some media and fans believed it was inappropriate for women of other descents to wear items important to Chinese culture. Victoria's Secret claimed it included this segment in the 2016 show because of their recent expansion into the Chinese market, and believed a segment featuring Chinese garments, as well as
, two popular Chinese models, would be a good way to appeal to their new Chinese customer base. No apology or statement was released from the brand.
In the 2017 Victoria's Secret Fashion Show, the brand faced further controversy and allegations of cultural appropriation. The criticism was directed at fashions in the 'Nomadic Adventures' segment that appropriated Native American and
African cultures. ''
'' magazine suggested that the company had learned nothing from previous, similar incidents.
In a November 2018 interview with ''Vogue'', Victoria's Secret president Ed Razek stated (when discussing diversity the Victoria's Secret Fashion Show): "Shouldn’t you have transsexuals in the show? No. No, I don't think we should. Well, why not? Because the show is a fantasy. It's a 42-minute entertainment special. That's what it is." These comments received immediate backlash from many in the modeling community, including
.
Razek later issued an apology, stating "My remark regarding the inclusion of transgender models in the Victoria's Secret Fashion Show came across as insensitive. I apologize. To be clear, we would absolutely cast a transgender model for the show."
. That same month, Razek stepped down.