''The Managed Heart: Commercialization of Human Feeling'', by

Arlie Russell Hochschild Arlie Russell Hochschild (; born January 15, 1940) is an American professor emeritus of sociology at the University of California, Berkeley and writer. Hochschild has long focused on the human emotions that underlie moral beliefs, practices, and ...

, was first published in 1983. A 20th Anniversary edition with a new afterword added by the author was published in 2003. It was reissued in 2012 with a new preface. It has been translated into German (Campus Press), Chinese (Laureate Books, Taipei, Taiwan), Japanese (Sekai Shisosha, Kyoto, Japan), Polish (Polish Scientific Publishers PWN), and French (La Découverte, 2017). Hochschild's text is seminal and scholars like

Sarah J. Tracy Sarah J. Tracy is an organizational communication scholar and full professor in Arizona State University’s Hugh Downs School of Human Communication. Tracy earned a B.A. in 1993 from the University of Southern California, and received her Maste ...

and Stephen Fineman have expanded on her concept of

emotional labor Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers, clients and man ...

References

1983 non-fiction books Books about emotions English-language books {{sociology-book-stub