Tanfeeth is a shared business services company located in

Dubai, United Arab Emirates Dubai (, ; ar, دبي, translit=Dubayy, , ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates.The Government and Politics of ...

. The company is a subsidiary of

Emirates NBD Emirates NBD Bank PJSC is Dubai's government-owned bank and is one of the largest banking groups in the Middle East in terms of assets. History and profile Emirates NBD was initially formed as National Bank of Dubai (NBD) on 19 June 1963 by the ...

. Tanfeeth is the first large-scale shared services organization in the

Gulf Cooperation Council The Cooperation Council for the Arab States of the Gulf ( ar, مجلس التعاون لدول العربية الخليج ), also known as the Gulf Cooperation Council (GCC; ar, مجلس التعاون الخليجي), is a regional, interg ...

. The company's name means "getting the job done" in Arabic. Tanfeeth was founded in November 2011. As of October 2018, the company has approximately 3200 employees.

History

In September 2011,

, the largest bank by assets in the

United Arab Emirates The United Arab Emirates (UAE; ar, اَلْإِمَارَات الْعَرَبِيَة الْمُتَحِدَة ), or simply the Emirates ( ar, الِْإمَارَات ), is a country in Western Asia ( The Middle East). It is located at t ...

, established Tanfeeth, a fully owned back-office subsidiary in an effort to improve its customer service and operational efficiency. At the time,

appointed Suhail Bin Tarraf as CEO of Tanfeeth, and the company had 700 employees located in

Dubai Dubai (, ; ar, دبي, translit=Dubayy, , ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates.The Government and Politics of ...

, and

Sharjah Sharjah (; ar, ٱلشَّارقَة ', Gulf Arabic: ''aš-Šārja'') is the third-most populous city in the United Arab Emirates, after Dubai and Abu Dhabi, forming part of the Dubai-Sharjah-Ajman metropolitan area. Sharjah is the capital ...

. Tanfeeth absorbed all of Emirates NBD's back office operational teams between 2011 and 2013, and signed three additional client deals in 2013. The company began providing call center management services for a government authority, recruitment services for a telecommunications business, and transformation and advisory services for a banking institution in

Kuwait Kuwait (; ar, الكويت ', or ), officially the State of Kuwait ( ar, دولة الكويت '), is a country in Western Asia. It is situated in the northern edge of Eastern Arabia at the tip of the Persian Gulf, bordering Iraq to the nort ...

. In September 2013, Tanfeeth started offering specialized underwriting courses that were developed in collaboration with the

Society for Human Resource Management The Society for Human Resource Management (SHRM) is a professional human resources membership association headquartered in Alexandria, Virginia. SHRM promotes the role of HR as a profession and provides education, certification, and networking to ...

with the intention to meet skill shortage in the GCC's banking and insurance sectors. This formed part of Tanfeeth's learning and development platform that included more than fifty specialized skill training programs. In June 2017, Emirates NBD announced the appointment of Maryam Bahlooq, who was part of the bank’s HR department for 17 years, as Chief Executive Officer of Tanfeeth. Abdulla Qassem serves as the company's Chairman. In July 2021, Tanfeeth and

Emirates Institute for Banking and Financial Studies Emirates Institute for Banking and Financial Studies (EIBFS) معهد الإمارات للدراسات المصرفية والمالية is an educational institute that was established in 1983 in Sharjah in the United Arab Emirates. The Institute ...

organized an Open Day for Emirati job seekers in the banking and finance sector. In June 2022, Tanfeeth launched 'Tatweer KSA' Transformation Program in collaboration with Emirates NBD KSA operations. The program aims to improve customer experience and operational efficiency across retail and banking segments in the kingdom.

Services

Tanfeeth handles the back-office operations teams for Emirates NBD Group, which includes: Emirates NBD Contact Center Operations, Emirates Islamic Contact Center Operations, Collections, Compliance Operations, Finance and Accounting, International Payments, Retail Credit Operations, Wholesale Banking Operations, Central Operations and Service, Human Resource Services, Logical Security and Procurement Operations.

References

{{reflist Companies based in Dubai Business services companies established in 2011 Emirati companies established in 2011