Transversal Corporation is a British software company specializing in
cloud
In meteorology, a cloud is an aerosol consisting of a visible mass of miniature liquid droplets, frozen crystals, or other particles suspended in the atmosphere of a planetary body or similar space. Water or various other chemicals may co ...
-based
knowledge management
Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making ...
.
History
Transversal was founded in 1998 by Davin Yap and
David MacKay, researchers at the
University of Cambridge
, mottoeng = Literal: From here, light and sacred draughts.
Non literal: From this place, we gain enlightenment and precious knowledge.
, established =
, other_name = The Chancellor, Masters and Schola ...
, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards.
In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies. During the 2010s it broadened its geographical reach by opening offices in
Australia
Australia, officially the Commonwealth of Australia, is a Sovereign state, sovereign country comprising the mainland of the Australia (continent), Australian continent, the island of Tasmania, and numerous List of islands of Australia, sma ...
,
Germany
Germany,, officially the Federal Republic of Germany, is a country in Central Europe. It is the second most populous country in Europe after Russia, and the most populous member state of the European Union. Germany is situated betwe ...
and the
United States
The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territorie ...
.
In 2019, Transversal was acquired by Verint Systems.
Products and services
Transversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems. It offers an end-to-end implementation service (including consultancy and design), as well as an
API
An application programming interface (API) is a way for two or more computer programs to communicate with each other. It is a type of software interface, offering a service to other pieces of software. A document or standard that describes how ...
to enable its technology to be integrated with existing platforms.
Awards and recognition
Transversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010. In 2014, Transversal was a top-ten finalist in the
SME
SME may refer to:
Economics
* Small and medium-sized enterprises
* Socialist market economy, an economic system of China
Organizations Music
* SME Limited, UK audio turntable manufacturer
* Sony Music Entertainment, US
* Spontaneous Music Ensembl ...
category at the Digital Leaders awards and a finalist in the Technology Services Industry Association's Vision Awards. ''KMWorld'' named Transversal among its vendors of "trend-setting products" from 2014 through 2018, and listed Transversal as one of the "100 companies that matter in knowledge management" from 2015 through 2019. In 2018, Transversal's CEO Heather Richards was named Cambridge Judge Business School Woman Entrepreneur of the Year.
References
{{reflist, 2
External links
Transversal Corporation official website
Software companies of the United Kingdom
Companies established in 1998
Companies based in Cambridge