Locations
Transcom has a presence of 50 contact centers in addition to a large network of home agents in the following countries: Canada, Chile, Croatia, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Norway, the Philippines, Poland, Portugal, Peru, Serbia, Spain, Sweden, Tunisia, the United Kingdom, and the United States. On 19 January 2016, Transcom announced that because of significant losses, it would be pulling out of Colombia and considering options for Chile and Peru. On 1 December 2021, Transcom announced it would be opening a new call center in Greenville, South Carolina. The location is expected to create a minimum of 450 jobs in the new 33,000 sq. ft. space.Acquisitions
On 27 August 2007, Transcom announced that it had acquired 100% of NuComm International for CAD$90 million. An initial payment of CAD$50 million was paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out was based on a multiple of operating profit, capped at a maximum of 9x EBIT for the complete deal. NuComm had revenues of CAD$122 million for the 12 months ended 31 July 2007. RĂ©al Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.References
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