Transcom WorldWide AB is a Swedish
outsourcing company which provides
customer care
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that ...
, sales,
technical support
Technical support (abbreviated as tech support) is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical suppor ...
, and collections services through an extensive network of contact centers and work-at-home agents.
The company operates in Europe, North and South America, Asia and North Africa. Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.
On 21 December 2016, Altor announced a public cash offer to the shareholders of Transcom to transfer all of their shares in Transcom to
Altor. At the expiry of the final acceptance period in March 2017, Altor owned over 98 percent of the shares and votes in Transcom. The last day of trading in the Transcom share was 10 April 2017. Altor has resolved to call for compulsory redemption of the remaining shares in the company.
Locations
Transcom has a presence of 50 contact centers in addition to a large network of home agents in the following countries: Canada, Chile, Croatia, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Norway, the Philippines, Poland, Portugal, Peru, Serbia, Spain, Sweden, Tunisia, the United Kingdom, and the United States.
On 19 January 2016, Transcom announced that because of significant losses, it would be pulling out of Colombia and considering options for Chile and Peru.
On 1 December 2021, Transcom announced it would be opening a new call center in Greenville, South Carolina. The location is expected to create a minimum of 450 jobs in the new 33,000 sq. ft. space.
Acquisitions
On 27 August 2007, Transcom announced that it had acquired 100% of NuComm International for CAD$90 million. An initial payment of CAD$50 million was paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out was based on a multiple of operating profit, capped at a maximum of 9x
EBIT EBIT, Ebit or ebit may refer to:
*EBIT, or Earnings before interest and taxes, in finance
*EBIT, or Electron beam ion trap, in physics
*An ebit (quantum state), a two-party quantum state with quantum entanglement
Quantum entanglement is the ph ...
for the complete deal.
NuComm had revenues of CAD$122 million for the 12 months ended 31 July 2007. RĂ©al Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.
References
Business process outsourcing companies
Call centre companies
Companies based in Stockholm
Service companies of Sweden
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