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''The Call Centre'' is a
BBC #REDIRECT BBC #REDIRECT BBC
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fly-on-the-wall documentary following staff at the call centre of a Welsh company called Save Britain Money. Although now in administration at the time of filming the call centre was described as
Swansea's third-largest. Two series and a Christmas special aired on
BBC Three
BBC Three is a British free-to-air public broadcast television channel owned and operated by the BBC. It was first launched on 9 February 2003 with programmes targeting 16 to 34-year-olds, covering all genres including animation, comedy, cur ...
, totalling 12 episodes, beginning in 2013 and concluding in 2014.
The call centre was officially named ''Save Britain Money'' and it was based in Swansea's Enterprise Zone.
It employed approximately 600 staff and was run by Neville (Nev) Wilshire. Wilshire famously opened the working day with a mass sing-along, and claimed he'd previously sacked two people for not participating.
In 2013, it received a considerable fine of £225,000 for breaching regulations on cold calling by failing to run their database past the
Telephone Preference Service The Telephone Preference Service (TPS) is a UK register of domestic telephone numbers whose users have indicated that they do not wish to receive sales and marketing telephone calls. Registration is free of charge. The service is paid for by the dir ...
(TPS), an opt-in service that supposedly stops marketing calls. In order to bypass these regulations on marketing calls, Wilshire set up an Indian call centre, which is outside the scope of British regulators. This was documented in a 2016 spin-off show for
Watch
A watch is a portable timepiece intended to be carried or worn by a person. It is designed to keep a consistent movement despite the motions caused by the person's activities. A wristwatch is designed to be worn around the wrist, attached b ...
called ''Nev's Indian Call Centre'' and saw staff from The Call Centre rejoin the cast.
A break-out star amongst the staff was tea-lady Hayley Pearce.
Pearce went on to pose for ''
Zoo
A zoo (short for zoological garden; also called an animal park or menagerie) is a facility in which animals are kept within enclosures for public exhibition and often bred for conservation purposes.
The term ''zoological garden'' refers to zoo ...
'' magazine and had a breast augmentation. She later opened a cafe (which she shut within a year), moved to and worked in India for ''Nev's Indian Call Centre'' and then returned to the UK and began presenting a number of shows for BBC. In 2016, she presented a show on 'tanorexia' - an over-reliance on fake tan. In late 2016, a three part show called ''Hayley'' was released online on BBC Three, before airing on BBC One in January 2017. The show looked at issues facing young people including cosmetic surgery, boozy holidays and dating apps. A second series aired in early 2018 and examined tattoo culture, body-shaming and the slimming industry. Pearce presented the six-part BBC show ''Hayley Goes'' in mid-2019. A six-episode second series aired in mid-2020. Nev died in December 2021.
References
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{{DEFAULTSORT:Call Centre, The
2013 British television series debuts
2014 British television series endings
2010s British documentary television series
BBC Cymru Wales television shows
BBC high definition shows
BBC television documentaries
English-language television shows
Swansea
2010s British workplace television series