TEOCO is a privately held telecom

software Software is a set of computer programs and associated documentation and data. This is in contrast to hardware, from which the system is built and which actually performs the work. At the lowest programming level, executable code consists ...

vendor based in

Fairfax, Virginia The City of Fairfax ( ), colloquially known as Fairfax City, Downtown Fairfax, Old Town Fairfax, Fairfax Courthouse, FFX, or simply Fairfax, is an independent city (United States), independent city in the Commonwealth (U.S. state), Commonwealth ...

, in the United States.

History

TEOCO was founded in 1995 and is based in Fairfax, Virginia. The company's name is an acronym derived from 'The Employee Owned Company.' It has grown through acquisition, which has enabled it to add new solutions to its portfolio, as well as new customers and territories. In October 2009,

TA Associates TA Associates, founded in 1968, is one of the early modern-era private equity firms in the United States. The firm leads buyouts and minority recapitalizations of profitable growth companies. TA invests across five industry groups: technology, hea ...

completed a $60 Million minority investment in TEOCO. In 2014 it employed 1,300 people and had revenues of approximately $175 million.

Acquisitions

* 2002 Respond Networks, a provider of

lead management Lead management is a set of methodologies, systems, and practices designed to generate new potential business clientele, generally operated through a variety of marketing campaigns or programs. Lead management facilitates a business's connection bet ...

solutions * 2008 Vero Systems, a margin management and

Least-cost routing In voice telecommunications, least-cost routing (LCR) is the process of selecting the path of outbound communications traffic based on cost. Within a telecoms carrier, an LCR team might periodically (monthly, weekly or even daily) choose between ro ...

solutions vendor * 2010 TTI for $58 million * 2013 Aircom, a provider of network design and optimization software and solutions * 2017 CETECOM's US Mobile Communications Testing Services (CTS MC) subsidiary * 2017 PreClarity, a provider of data processing and analytics solutions * 2019 CIQUAL Limited, a vendor of

quality of experience Quality of experience (QoE) is a measure of the delight or annoyance of a customer's experiences with a service (e.g., web browsing, phone call, TV broadcast).Qualinet White Paper on Definitions of Quality of Experience (2012). European Network on Q ...

(QoE) solutions

Products

TEOCO provides invoice

business process outsourcing Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and ...

, consultancy, cloud and support services. In February 2020, TEOCO announced the latest version of its

service assurance Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experi ...

platform called HELIX 11.

Business Solutions

TEOCO's Business Solutions are a range of analytics solutions. The products are focused either on the network or the device and include: * Analytics Platform * Financial Analytics *

Cost management Cost accounting is defined as "a systematic set of procedures for recording and reporting measurements of the cost of manufacturing goods and performing services in the aggregate and in detail. It includes methods for recognizing, classifying, al ...

* Business Services

Revenue assurance Revenue assurance (RA) telecommunication services, is the use of data quality and process improvement methods that improve profits, revenue In accounting, revenue is the total amount of income generated by the sale of goods and services rela ...

* Routing Management *

MVNO A mobile virtual network operator (MVNO) is a wireless communications services provider that does not own the wireless network infrastructure over which it provides services to its customers. An MVNO enters into a business agreement with a mobile ...

Analytics * Trunk and Circuit Analytics * On-device Analytics * Digital Analytics

RAN Solutions

TEOCO's

RAN Ran, RaN and ran may refer to: Arts and entertainment * ''Ran'' (film), a 1985 film directed by Akira Kurosawa * "Ran" (song), a 2013 Japanese song by Luna Sea * '' Ran Online'', a 2004 MMORPG (massively multiplayer online role playing game) * ...

Solutions address planning and configuration,

optimisation Mathematical optimization (alternatively spelled ''optimisation'') or mathematical programming is the selection of a best element, with regard to some criterion, from some set of available alternatives. It is generally divided into two subfi ...

and

analytics Analytics is the systematic computational analysis of data or statistics. It is used for the discovery, interpretation, and communication of meaningful patterns in data. It also entails applying data patterns toward effective decision-making. It ...

. These tools help

communications service provider A telephone company, also known as a telco, telephone service provider, or telecommunications operator, is a kind of communications service provider (CSP), more precisely a telecommunications service provider (TSP), that provides telecommunica ...

s maintain

quality of service Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network. To quantitat ...

(QoS) and reduce

CAPEX Capital expenditure or capital expense (capex or CAPEX) is the money an organization or corporate entity spends to buy, maintain, or improve its fixed assets, such as buildings, vehicles, equipment, or land. It is considered a capital expenditure ...

. * Network Planning * Network Optimization * Network Services *

Configuration Management Configuration management (CM) is a process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM proc ...

* Drone Connectivity * Network Analytics

Service Assurance

TEOCO's Service Assurance Solutions cover performance, fault and service management and include: *

Fault Management In network management, fault management is the set of functions that detect, isolate, and correct malfunctions in a telecommunications network, compensate for environmental changes, and include maintaining and examining error logs, accepting and ...

Performance Management Performance management (PM) is the process of ensuring that a set of activities and outputs meets an organization's goals in an effective and efficient manner. Performance management can focus on the performance of a whole organization, a d ...

Service Management Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service- ...

* Service Assurance Analytics * Fault Analytics as a Service (FaaST) * NOC/SOC Solutions

TEOCO in the News

In 2008, Razorsight, a revenue and cost optimization vendor was ordered to pay TEOCO $4.5 million for stealing TEOCO's

intellectual property Intellectual property (IP) is a category of property that includes intangible creations of the human intellect. There are many types of intellectual property, and some countries recognize more than others. The best-known types are patents, cop ...

. TEOCO was involved in the

Iowa Utilities Board The Iowa Utilities Board (IUB) is a 3-member public utilities commission, with beginnings in 1878. It is a quasi-judicial tribunal, which regulates services and rates of electric, natural gas, water and telecommunication providers in the U.S. state ...

and subsequent

FCC The Federal Communications Commission (FCC) is an independent agency of the United States federal government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdiction ...

ruling in

Qwest Qwest Communications International, Inc. was a United States telecommunications carrier. Qwest provided local service in 14 western and midwestern U.S. states: Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dako ...

communication's

Traffic pumping Traffic pumping, also known as access stimulation, is a controversial practice by which some local exchange telephone carriers in rural areas of the United States inflate the volume of incoming calls to their networks, and profit from the greatly i ...

case. TEOCO, a supplier to Qwest of cost and revenue management solutions, used its technology to capture and analyze five years of call detail records to help solidify the case and determine damages.

References

Software companies of the United States {{telecom-stub