Brighton railway station - Sussex - England - 140804

Southern is the brand name used by the

Govia Thameslink Railway Govia Thameslink Railway (GTR) is a train operating company that operates the Thameslink, Southern and Great Northern (TSGN) rail franchise in England. Within the franchise, GTR runs the Thameslink, Great Northern, Southern and Gatwick Expr ...

(GTR) train operating company on the Southern routes of the Thameslink, Southern and Great Northern franchise in England. It is a subsidiary of Govia, a joint venture between transport groups Go-Ahead and

Keolis Keolis is a multinational transportation company that operates public transport systems. The company manages bus, rapid transit, tram, coach networks, rental bikes, car parks, water taxi, cable car, trolleybus and funicular services. ...

, and has operated the South Central rail franchise since August 2001 and the

Gatwick Express Gatwick Express is a high-frequency rail passenger service between , Gatwick Airport, and in South East England. It is the brand name used by the Govia Thameslink Railway train operating company on the Gatwick Express route of the Thameslink, ...

service since June 2008. When the franchise was subsumed into GTR, Southern was split from Gatwick Express and the two became separate brands, alongside the

Thameslink Thameslink is a 24-hour main-line route in the British railway system, running from , , , and via central London to Sutton, , , Rainham, , , , and . The network opened as a through service in 1988, with severe overcrowding by 1998, carrying ...

and

Great Northern Great Northern may refer to: Transport * One of a number of railways; see Great Northern Railway (disambiguation). * Great Northern Railway (U.S.), a defunct American transcontinental railroad and major predecessor of the BNSF Railway. * Great ...

brands. Southern operates the majority of commuter services from its Central London terminals at

London Bridge Several bridges named London Bridge have spanned the River Thames between the City of London and Southwark, in central London. The current crossing, which opened to traffic in 1973, is a box girder bridge built from concrete and steel. It re ...

and London Victoria to South London,

East East or Orient is one of the four cardinal directions or points of the compass. It is the opposite direction from west and is the direction from which the Sun rises on the Earth. Etymology As in other languages, the word is formed from the fac ...

and

West Sussex West Sussex is a county in South East England on the English Channel coast. The ceremonial county comprises the shire districts of Adur, Arun, Chichester, Horsham, and Mid Sussex, and the boroughs of Crawley and Worthing. Covering an ...

, as well as regional services in parts of

Hampshire Hampshire (, ; abbreviated to Hants) is a ceremonial and non-metropolitan county in western South East England on the coast of the English Channel. Home to two major English cities on its south coast, Southampton and Portsmouth, Hampshire ...

Kent Kent is a county in South East England and one of the home counties. It borders Greater London to the north-west, Surrey to the west and East Sussex to the south-west, and Essex to the north across the estuary of the River Thames; it faces ...

and

Surrey Surrey () is a ceremonial county, ceremonial and non-metropolitan county, non-metropolitan counties of England, county in South East England, bordering Greater London to the south west. Surrey has a large rural area, and several significant ur ...

. It also provides services between Watford Junction and

Croydon Croydon is a large town in south London, England, south of Charing Cross. Part of the London Borough of Croydon, a local government district of Greater London. It is one of the largest commercial districts in Greater London, with an exten ...

via the West London Line. Major destinations served include , , , , , , , , , , , , , , , , , , , , , , and . The company also operates services from Eastbourne to Ashford, Brighton to Ore, Brighton to Seaford, Brighton to Southampton and Clapham Junction to Watford Junction. For three consecutive years from 2016 to 2018, Southern came last on passenger satisfaction in surveys conducted by the consumer group ''

Which? ''Which?'' is a United Kingdom brand name that promotes informed consumer choice in the purchase of goods and services by testing products, highlighting inferior products or services, raising awareness of consumer rights and offering independ ...

'', scoring low for value for money, reliability, and punctuality in 2018. In 2022 Southern was ranked second-worst on overall passenger satisfaction in a survey conducted by Transport Focus.

History

Following the end of

British Rail British Railways (BR), which from 1965 traded as British Rail, was a state-owned company that operated most of the overground rail transport in Great Britain from 1948 to 1997. It was formed from the nationalisation of the Big Four (British ra ...

Connex South Central Connex South Central was a train operating company in the United Kingdom owned by Connex that operated the South Central franchise from 26 May 1996 until 25 August 2001. History On 26 May 1996, Connex commenced operating the Network SouthCent ...

was awarded the

Network SouthCentral Network SouthCentral (NSC) was a shadow franchise that existed from 4 February 1994 to 13 October 1996, when Connex South Central took over the running of the franchise. The franchise is now part of the Thameslink, Southern and Great Northern f ...

franchise by the Director of Passenger Rail Franchising. Operations began on 26 May 1996. In March 2000, the Shadow

Strategic Rail Authority The Strategic Rail Authority (SRA) was a non-departmental public body in the United Kingdom set up under the Transport Act 2000 to provide strategic direction for the railway industry. Its motto was 'Britain's railway, properly delivered'. I ...

(SSRA) announced its intention to relet the franchise from May 2003 with Connex and Govia the shortlisted bidders. In October 2000 the SSRA announced that Govia had been awarded the franchise and would operate it from May 2003. Govia negotiated a deal with Connex to buy out the remainder of its franchise, this was completed in August 2001. Govia trading as SouthCentral took over operations on 26 August 2001. The franchise was originally to run for twenty years, but in 2002 the Strategic Rail Authority changed the way it handled financing agreements and therefore Govia was re-awarded with a seven-and-a-half-year franchise until December 2009. In May 2003 the franchise was rebranded as Southern in a recall of the pre-nationalisation Southern Railway, using a green roundel logo with ''Southern'' in yellow in a green bar. In April 2007 the

Department for Transport The Department for Transport (DfT) is a department of His Majesty's Government responsible for the English transport network and a limited number of transport matters in Scotland, Wales and Northern Ireland that have not been devolved. The ...

(DfT) announced that the

franchise was to be incorporated into the main South Central franchise. This was part of a plan to increase capacity on the

Brighton Main Line The Brighton Main Line (also known as the South Central Main Line) is a major railway line in the United Kingdom that links Brighton, on the south coast of England, with central London. In London the line has two branches, out of and station ...

, involving the extension of peak-hour services from Gatwick to

Brighton Brighton () is a seaside resort and one of the two main areas of the City of Brighton and Hove in the county of East Sussex, England. It is located south of London. Archaeological evidence of settlement in the area dates back to the Bronze A ...

and

Eastbourne Eastbourne () is a town and seaside resort in East Sussex, on the south coast of England, east of Brighton and south of London. Eastbourne is immediately east of Beachy Head, the highest chalk sea cliff in Great Britain and part of the l ...

from December 2008. This doubled the number of London to Brighton express trains during those periods. In December 2008, Southern took over the services on the Redhill to Tonbridge Line from

Southeastern The points of the compass are a set of horizontal, radially arrayed compass directions (or azimuths) used in navigation and cartography. A compass rose is primarily composed of four cardinal directions—north, east, south, and west—each sep ...

. The South Central franchise end date was brought forward to September 2009 upon the integration of the Gatwick Express service, to allow the new operator to be in place during major changes to the timetable in and around South London in December 2009. In the run-up to the bidding process for the franchise, reports emerged suggesting that Transport for London, the operator of the

London Overground London Overground (also known simply as the Overground) is a suburban rail network serving London and its environs. Established in 2007 to take over Silverlink Metro routes, (via archive.org). it now serves a large part of Greater London as w ...

service, wished to take control of all overground services in South London, including the 'Metro' area of the South Central franchise. However, such a transfer never took place and the DfT put out the entire franchise for tender. In August 2008 the DfT shortlisted Govia,

National Express National Express Group is a British multinational public transport company headquartered in Birmingham, England. It operates bus, coach, train and tram services in the United Kingdom, Ireland (National Express operates Eurolines in conjunction ...

, NedRail and

Stagecoach A stagecoach is a four-wheeled public transport coach used to carry paying passengers and light packages on journeys long enough to need a change of horses. It is strongly sprung and generally drawn by four horses although some versions are dra ...

for the new South Central franchise. In June 2009 the DfT announced that Govia had retained the franchise, to start on 20 September 2009. In March 2012 the Department for Transport announced that

Abellio Abellio (also Abelio and Abelionni) was a god worshiped in the Garonne Valley in Gallia Aquitania (now southwest France), known primarily by a number of inscriptions which were discovered in Comminges, in the Pyrenees. He may have been a god o ...

FirstGroup FirstGroup plc is a British multi-national transport group, based in Aberdeen, Scotland.Govia,

MTR The Mass Transit Railway (MTR) is a major public transport network serving :Hong Kong. Operated by the MTR Corporation Limited (MTRCL), it consists of heavy rail, light rail, and feeder bus service centred on a 10-line rapid transit network ...

and

had been shortlisted for the new Thameslink, Southern and Great Northern franchise. The Invitation to Tender was to be issued in October 2012, with the successful bidder announced in spring 2013. However, in the wake of the collapse of the

InterCity West Coast InterCity West Coast (ICWC) was a 1997–2019 Passenger rail franchising in Great Britain, railway franchise in the United Kingdom for passenger trains on the West Coast Main Line (and branches thereof), between Euston railway station, London E ...

refranchising process, the government announced in October 2012 that the process would be put on hold pending the results of a review. In December 2012, Southern's to via service ceased, being partially replaced by

's new to service. At the conclusion of the Southern franchise in July 2015, the South Central franchise was merged into the

franchise, which is run as a management contract rather than a traditional franchise.Official Journal of the European Union Notice
. Department for Transport. 19 December 2011.Consultation on the Combined Thameslink, Southern and Great Northern franchise
. Department for Transport. May 2012. However the Southern brand was retained.

2007 and 2008 timetables

Southern was criticised for major changes to its timetables in December 2007 and December 2008. In December 2007, Southern changed the arrangement for the splitting of services to and from London Victoria on the Arun Valley Line, opting to split trains at

Horsham Horsham is a market town on the upper reaches of the River Arun on the fringe of the Weald in West Sussex, England. The town is south south-west of London, north-west of Brighton and north-east of the county town of Chichester. Nearby to ...

rather than Barnham. Some passengers criticised this change as it increased the journey time to and from London by up to 10 minutes from certain stations, while in the event of services running behind schedule, trains were sometimes not split at Horsham, and proceeded non-stop to Barnham, leaving Arun Valley commuters at Horsham with the prospect of no onward trains. In December 2008 further timetable changes included the introduction of the extended Gatwick Express services. However, reliability and timekeeping on some of the new services were considered poor, leading to several public meetings being held. On 22 January 2009, Southern responded to some of these criticisms. During 2009 these services have recorded improved timekeeping and criticisms have since subsided. The new timetable also led to unhappiness due to the difference in speed and frequency of service between East Coastway services and those on the Brighton Main Line.

December 2010 timetable

Further changes to the timetable were made in December 2010; the first timetable change to include many of the requirements of the new franchise. Additional services were included at evenings and weekends. In the London area a 'metro' frequency of service was introduced on most routes with the extension of the weekday daytime four-trains-per-hour norm to late evenings (up to around midnight), Saturdays and Sundays. In addition, new late-night services were introduced from London on Friday and Saturday nights with last trains leaving central London at around 00:30. Outside London, a new later-evening service was introduced to Uckfield from London Bridge, new late-night services from Brighton along the West Coastway line and direct services between Southampton and Brighton on Sundays.

Punctuality and overcrowding

In January 2015 Southern hit controversy when it was revealed that the 7.29am Brighton to London Victoria train failed to get in on time on any occasion out of all 240 attempts in 2014. Later in May 2015 it was revealed that Southern had fined passengers for standing in first class on an overcrowded train. Only 20% of Southern trains arrived on time in the year from April 2015 to March 2016, and there was an ongoing industrial dispute over driver-only operated trains. In late 2016, the Transport Select Committee told ministers to "get a grip" on railway franchises, with their report asking if the train operator was in breach of their contractual obligations due to the large number of cancelled trains, and went on to say, "in normal circumstances, this would be grounds for termination of the contract".

2016 amended timetable

In 2016, the company introduced an "amended timetable

hat A hat is a head covering which is worn for various reasons, including protection against weather conditions, ceremonial reasons such as university graduation, religious reasons, safety, or as a fashion accessory. Hats which incorporate mecha ...

would be a temporary measure until staffing returned to normal" to be announced on 5 July. The

National Union of Rail, Maritime and Transport Workers The National Union of Rail, Maritime and Transport Workers (commonly known as the RMT) is a British trade union covering the transport sector. Its current President is Alex Gordon and its current General Secretary is Mick Lynch. The RMT is on ...

(RMT)

trade union A trade union (labor union in American English), often simply referred to as a union, is an organization of workers intent on "maintaining or improving the conditions of their employment", ch. I such as attaining better wages and benefits ...

said that 350 services would be cancelled every day (the company ran 2,242 weekday services in the previous timetable). The company said it had insufficient personnel, and too many were taking sick leave; the union denied that high levels of sickness were the cause of cancellations, while agreeing that there were an insufficient number of guards and drivers. The government

said that the situation was unacceptable. While the company was obliged to notify the department in advance, this did not amount to giving the company permission for the changes. The RMT union general secretary Mick Cash said the government had permitted GTR to introduce the emergency timetable, but that it was "nothing to do with staff sickness and everything to do with gross mismanagement of this franchise and the failure to employ enough guards and drivers. ... a cynical and cowardly ploy". The ''

London Evening Standard The ''Evening Standard'', formerly ''The Standard'' (1827–1904), also known as the ''London Evening Standard'', is a local free daily newspaper in London, England, published Monday to Friday in tabloid format. In October 2009, after be ...

'' mentioned Southern in an article in June 2016 "Southern rail suggests commuter goes on 100 mile detour to Clapham instead of her normal six minute journey". In June 2016, amongst criticism of the performance of its services, Go-Ahead warned of lower than anticipated profits on its

franchises, leading to an 18% drop in the Go-Ahead share price. From 31 October 2016, Southern restored the full weekday timetable.

Control of doors and strikes

In 2016, Southern altered its method of door operation, with control of the doors moving from the conductor to the driver. Southern said this would allow the conductor to concentrate on the passengers, but the RMT and Associated Society of Locomotive Engineers and Firemen (ASLEF) unions said that it was an attempt to make conductors unnecessary and would be unsafe. The rail safety regulator, the Rail Standards and Safety Board has said that "We have 30 years of data which we have analysed. We have found that the driver performing the task does not increase the risk to passengers at all." In 2016, the RMT and ASLEF unions went on strike over the changes, causing severe disruption to Southern services. The strikes continued into 2017. The BBC suggested that the RMT union are particularly worried about the new method of operation because if drivers (rather than conductors) control the doors then trains could run without conductors and thus any strike by conductors would not have the power to cancel trains. In December 2016, it was announced that the government would pay £50million to Southern to cover the costs of the disruption caused by the strikes, due to a deal between the government and Southern. This deal means that the government pays £38million for lost revenue and £15million in compensation to passengers. This deal also means that Govia Thameslink Railway will save around £1.1million in pay for striking workers. Commentators argue that the government gave a management contract rather than a normal franchise to GTR in order to push through DOO. The management contract meant that GTR did not have the incentive to resolve strikes as a normal franchisee would have, as the government lost money from strikes rather than GTR. On 2 February 2017, the TUC announced that talks between Southern and ASLEF had reached an agreement meaning that the dispute with ASLEF had been resolved. However, the RMT union said it was 'betrayed' by Southern and that strikes by the RMT would continue. Commencing 29 June 2017, ASLEF implemented an overtime ban, aiming to highlight a claimed failure by Southern to recruit adequate staff.

Routes

The network of services operated by Southern includes local suburban ("Metro") services in South London and regional services extending into the southern

Home Counties The home counties are the counties of England that surround London. The counties are not precisely defined but Buckinghamshire and Surrey are usually included in definitions and Berkshire, Essex, Hertfordshire and Kent are also often included ...

. All routes are south of the river Thames, with the exception of the West London Route service, which crosses London via Shepherd's Bush and runs up the

West Coast Main Line The West Coast Main Line (WCML) is one of the most important railway corridors in the United Kingdom, connecting the major cities of London and Glasgow with branches to Birmingham, Liverpool, Manchester and Edinburgh. It is one of the busiest ...

to Watford Junction. Along with the Thameslink and future Crossrail route, this provides one of the few long-distance National Rail routes to run right across London instead of terminating at one of the London rail termini. Southern routes which do not serve London include the West Coastway and East Coastway Lines along the south coast of both

and

Details of each route, including maps and timetables, are on Southern's website (see

External links An internal link is a type of hyperlink on a web page to another page or resource, such as an image or document, on the same website or domain. Hyperlinks are considered either "external" or "internal" depending on their target or destination ...

below). As of December 2022, the off-peak Monday-Saturday service pattern, with frequencies in 'trains per hour' (tph), consists of: (via Selhurst)
(via Gipsy Hill)
(Sutton and Epsom Downs services)
(via Peckham Rye)
(West London Line services)
(via Sydenham)
(Epsom, Dorking and Horsham services)
(Tattenham Corner and Caterham services)
(via Oxted)
(Redhill services)
(Brighton Main Line services)
(Arundel Line and via Chichester)
(West Coastway Line via Worthing)
(Lewes and Seaford services)
(Eastbourne and Ore services)
(Marshlink Line services)

Rolling stock

, Southern services are entirely operated by 214 Class 377 electric multiple units, other than on unelectrified Marshlink line and Oxted line routes which use Class 171 diesel multiple units, and on the

and West Coastway routes, where the Class 377 stock is supported by a smaller fleet of older Class 313 units. South Central inherited a fleet of Class 205, Class 207, Class 319, Class 421, Class 423, Class 455 and Class 456 multiple-unit trains from

. Southern inherited a Class 73 locomotive and Class 460 ''Juniper'' trains from

. A franchise commitment was to replace all the Mark 1 slam-door stock, resulting in Southern ordering 28 three-car DC, 139 four-car DC and 15 four-car dual-voltage Class 377 ''Electrostars'' in September 2001 and March 2002 to replace the Class 421, Class 422 and Class 423s. In August 2002 Southern ordered nine two-car and six four-car Class 171 ''Turbostars'' to replace the Class 205s and Class 207s on the routes that are not fully electrified. In 2006 a tenth two-car Class 171 was transferred from South West Trains. In 2007, Southern ordered 12 four-car, dual-voltage Class 377/5 ''Electrostars'' to replace the remaining twelve Class 319s for transfer to First Capital Connect. In March 2008 Go Ahead purchased a further 11 Class 377/5s. All 23 ended up being sublet to First Capital Connect to provide extra stock for the

Thameslink Programme The Thameslink Programme, originally Thameslink 2000, was a £6billion project in south-east England to upgrade and expand the Thameslink rail network to provide new and longer trains between a wider range of stations to the north and to the ...

Key Output Zero changes from March 2009. However, due to delays in their production, Class 377/2s were also sublet. To cover for this, Class 350/1s were subleased from

London Midland London Midland was a train operating company in England which operated the West Midlands franchise between 11 November 2007 and 10 December 2017. It was owned by the British transport group Govia. London Midland was created as a result of Gov ...

. To provide stock for the extended

services to Brighton, in 2008 Southern leased 17 Class 442 ''Wessex Electrics'' withdrawn by South West Trains in early 2007. After retaining the franchise in 2009, Southern leased the remaining seven Class 442s. The last of the Class 460 ''Junipers'' were withdrawn in September 2012. To release Class 377/3s for use on London suburban services, Southern introduced a fleet of ex-

Class 313s on the Coastway lines from May 2010.''Rail'' (Peterborough). Issue 629. 21 October 2009. In 2011, Southern announced that, because of delays in procuring new trains for the

, the 23 Class 377/5s on sub-lease to First Capital Connect would not be returned in time to deliver the operator's planned capacity increases from the December 2013 timetable change. It therefore began a process to procure 130 new vehicles. It was announced in December 2011 that Bombardier had been contracted to supply 26 five-car Class 377/6s. In November 2012 it was announced that an option for a further 40 vehicles was being exercised. All twenty-four Class 456s were transferred to South West Trains in 2014 after the introduction of the Class 377/6 fleet. In April 2016, Southern commenced a lease for nine three-carriage Class 170s last used by First ScotRail from Eversholt Rail Group. Four (170421-424) moved to Wolverton Works in 2015 and were reconfigured as two two-carriage and two four-carriage Class 171s. The other five (170416-420) remain in Scotland on sub-lease to

Abellio ScotRail Abellio ScotRail, operating services under the name ScotRail, was the national train operating company of Scotland. A subsidiary of Abellio, it operated the ScotRail franchise from 1 April 2015, taking over from predecessor First ScotRail. ...

and were scheduled to move to Southern in 2018. Southern withdrew its Class 455s in May 2022. On 7 September 2022, three Class 171s, having been reformed to three-car formations and renumbered to 170422–424, transferred to

East Midlands Railway Abellio East Midlands Limited, trading as East Midlands Railway (EMR), is a train operating company in England, owned by Abellio, and is the current operator of the East Midlands franchise. History In March 2017, the Department for Transport ...

Current fleet

Future Fleet

From 2022,

will operate 6 Class 387/3s, as this will allow some Class 387/2s to be transferred to Southern.

Past fleet

Former units operated by Southern include:

Depots

Southern's fleet is maintained at Brighton Lovers Walk and Selhurst depots. The Gatwick Express fleet is maintained at Stewarts Lane. Light maintenance is also carried out at

Littlehampton Littlehampton is a town, seaside resort, and pleasure harbour, and the most populous civil parish in the Arun District of West Sussex, England. It lies on the English Channel on the eastern bank of the mouth of the River Arun. It is south sout ...

for the electric fleet, and St Leonards for the class 171 fleet when on Marshlink services.

Future

Southern, as part of its successful bid for the South Central franchise in 2009, made several commitments to improving services across the network. These included: * Increasing the length of suburban services in South London to 10 cars between 2011 and 2013 * Increasing the service level on all routes in South London to 4 trains per hour (tph) until 23:00 each day, and the introduction of late-night services on Fridays and Saturdays * The introduction of an hourly service on Sundays between

and Southampton Central, and an increase in the number of late-night services between Brighton and

Worthing Worthing () is a seaside town in West Sussex, England, at the foot of the South Downs, west of Brighton, and east of Chichester. With a population of 111,400 and an area of , the borough is the second largest component of the Brighton and Ho ...

* The introduction of late-night services on the London to Uckfield route * Installation of new ticket gates at 22 stations across the network * Increasing the number of car-parking spaces at stations by 1,000 and the number of cycle spaces by 1,500 * Cleaning and refreshing of all stations and trains on the network * Major refurbishments to seven stations: , , , , , and

Uckfield–Lewes line

The franchise consultation paper released at the beginning of the 2009 franchising process stated that the ultimate franchise agreement would include a change mechanism to enable the DfT to incorporate additional routes into the South Central franchise, and it invited bidders to submit priced options for schemes put forward by stakeholders. One such scheme could, as indicated in the South Central Franchise Consultation Paper, be the reopening of the Uckfield – Lewes line, closed in 1969. In recent years, several interested parties have been examining the possibility of reopening the line.

Future of the franchise

In January 2016, Transport for London announced a proposal to take over the London suburban parts of the franchise in 2021 through a partnership with the Department for Transport to form a new suburban metro service. However, the plan was rejected by Transport Secretary

Chris Grayling Christopher Stephen Grayling (born 1 April 1962) is a British Conservative Party politician and author who served as Secretary of State for Transport from 2016 to 2019. He has served as Member of Parliament (MP) for Epsom and Ewell since 2001. ...

in December 2016. In January 2017, it was reported that the Department for Transport was considering temporarily renationalising the franchise if the service did not improve. On 17 June 2021 the DfT extended the current contract from 19 September 2021 to 31 March 2022. The contract for the delivery of Thameslink, Southern and Great Northern services was extended by the DfT on 25 March 2022. The current contract will now expire on 31 March 2025.

Rolling out of smartcards

Southern was criticised in January 2007 for not wishing to introduce Oyster Pay As You Go on its London routes, stating that it was not financially viable. In 2007 Southern introduced

Oyster Oyster is the common name for a number of different families of salt-water bivalve molluscs that live in marine or brackish habitats. In some species, the valves are highly calcified, and many are somewhat irregular in shape. Many, but not ...

on its Watford Junction to Clapham Junction route, and the company later agreed in principle to the introduction of Oyster across its network, but did not give any firm timescale, managing director Chris Burchell saying

"There are still a number of outstanding issues that need to be discussed with TfL, but we do not believe these will prevent us making PAYG a reality on our network. We look forward to discussions with TfL on how we can make this happen as soon as possible for our passengers."

In its successful franchise bid in 2009, Southern said it was committed to rolling out Oyster Pay As You Go in the London area, but also that such a move was subject to industry agreement. Since 2 January 2010, Oyster Pay As You Go has been valid on all its London routes, along with most other train services in the London area. In addition, Oyster is valid on Southern services beyond the Greater London boundary as far as Epsom, Epsom Downs, Tattenham Corner, Upper Warlingham, Caterham and Gatwick Airport.

The Key

In 2012, Southern became the first rail company in England to use the ITSO card on its network. The Key is a smartcard similar to Transport for London's Oyster card. Tickets for the smartcard are available only in Single, Return, Weekly, Monthly and Annual Season tickets. Southern plans to add a Pay-As-You-Go option in the near future, but tests on this are still in progress. There are three types of The Key smartcards: Child, Adult and Staff. All child smartcards need a photograph to prove the age of the holder, while adults who wish to use their smartcard only for single and return tickets do not require a picture. The Key is insured so that if lost or stolen it can be de-activated and the tickets transferred to a new card sent out in the post. The Key allows customers to buy Plusbus for the Crawley and Brighton areas. This is because Metrobus (which operates in Crawley) and Brighton and Hove Buses are owned by Go-Ahead Group, Southern's parent company. Brighton & Hove Buses also uses The Key on its buses but it is not possible to use a B&H bus key on Southern and vice versa at the moment unless using Plusbus. Southern is looking to change this by the end of 2013. The Key operates only at stations managed by Southern and outside London because it is not currently compatible with the Oyster card readers. Southern has been working with Transport for London and the Department for Transport to change this, and the Oyster card readers should be compatible by December 2013. Southern operated a pilot for The Key between Brighton and Seaford in 2010 as these stations are served only by Southern trains (with the exception of Brighton). This was a success and so in 2012 it began to gradually expand across the network. Originally the only ticket type available on The Key was season tickets; in August 2013 Southern added Return and Single tickets to The Key. As of January 2020, The Key is available on the entire Southern network with the exception of and stations, the West Coastway Line west of , and the Mole Valley Line between and

Guildford Guildford () is a town in west Surrey, around southwest of central London. As of the 2011 census, the town has a population of about 77,000 and is the seat of the wider Borough of Guildford, which had around inhabitants in . The name "Guildf ...

(which has a limited Southern service).The Key Smartcard : Southern
("Where Can I Use My Key?")

Notes

References

External links

* * {{Govia Airport rail links in London Go-Ahead Group companies Keolis Railway companies established in 2001 Railway operators in London Rail transport in East Sussex Rail transport in Hampshire Rail transport in Kent Rail transport in Surrey Rail transport in West Sussex Train operating companies in the United Kingdom 2001 establishments in England