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A super-complaint is a complaint made in the UK by a state-approved "super-complainant"/watchdog organisation on behalf of consumers, which was fast-tracked to a higher authority such as the Office of Fair Trading (prior to its dissolution on 1 April 2014). The official body now in charge of general consumer protection super-complaints is the
Competition and Markets Authority The Competition and Markets Authority (CMA) is the competition regulator in United Kingdom. It is a non-ministerial government department in the United Kingdom, responsible for strengthening business competition and preventing and reducing anti-com ...
. A super-complaint, as defined in section 11(1) of the UK's Enterprise Act 2002, is a complaint submitted by a designated consumer body that "any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers". Some of the super-complainants under the Office of Fair Trading scheme were: * ''
Which? ''Which?'' is a United Kingdom brand name that promotes informed consumer choice in the purchase of goods and services by testing products, highlighting inferior products or services, raising awareness of consumer rights and offering independe ...
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National Consumer Council National may refer to: Common uses * Nation or country ** Nationality – a ''national'' is a person who is subject to a nation, regardless of whether the person has full rights as a citizen Places in the United States * National, Maryland, c ...
*
Citizens Advice Citizens AdviceCitizens Advice is the operating name of The National Association of Citizens Advice Bureaux which is the umbrella charity for a wider network of local advice centres. The abbreviation CitA is sometimes used to refer to this nation ...
*
Energywatch The New National Consumer Council, operating as Consumer Futures, was a non-departmental public body and statutory consumer organisation in England, Wales, Scotland, and, for postal services, Northern Ireland. It was established by the Consumers ...
* Consumer Council for Water (formerly known as Watervoice) *
Postwatch The New National Consumer Council, operating as Consumer Futures, was a non-departmental public body and statutory consumer organisation in England, Wales, Scotland, and, for postal services, Northern Ireland. It was established by the Consumers, ...
* Campaign for Real Ale *
General Consumer Council for Northern Ireland The General Consumer Council for Northern Ireland (GCCNI) was created by the Government in 1985 and is funded by the Department for the Economy (DfE). The body aims to represent consumer A consumer is a person or a group who intends to order, ...
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What Car? ''What Car?'' is a British monthly automobile magazine and website, currently edited by Steve Huntingford and published by Haymarket Consumer Media. Other team members include deputy editor Darren Moss and test editors Will Nightingale, Neil ...
'' magazine also applied, but was rejected. Super-complaints have also specifically been introduced for the financial markets in the UK under the aegis of the Financial Conduct Authority (FCA). The Financial Services and Markets Act 2000 (FSMA) provides that certain consumer bodies may complain to the FCA about features of a market for financial services in the UK that may be significantly damaging the interests of consumers. The Government first issued guidance for bodies seeking designation as super complainants and then received and ultimately approved the newly appointed bodies which can make super-complaints to the FCA: the
General Consumer Council for Northern Ireland The General Consumer Council for Northern Ireland (GCCNI) was created by the Government in 1985 and is funded by the Department for the Economy (DfE). The body aims to represent consumer A consumer is a person or a group who intends to order, ...
,
Citizens Advice Citizens AdviceCitizens Advice is the operating name of The National Association of Citizens Advice Bureaux which is the umbrella charity for a wider network of local advice centres. The abbreviation CitA is sometimes used to refer to this nation ...
, the
Federation of Small Businesses The Federation of Small Businesses (FSB) is a UK business organisation representing small and medium-sized businesses. It was formed in 1974 as the National Federation of Self Employed (NFSE). The current name for the organisation was adopted in ...
, and ''
Which? ''Which?'' is a United Kingdom brand name that promotes informed consumer choice in the purchase of goods and services by testing products, highlighting inferior products or services, raising awareness of consumer rights and offering independe ...
''. In December 2018, a super-complaint was made against the police forces of England and Wales on behalf of victims and witnesses of crime who had had their data secretly shared with immigration authorities.


See also

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References

Law of the United Kingdom {{UK-law-stub