SpeechCycle was a company located in New York City that developed technology that enabled Rich Phone Applications (RPA). RPA is a category of customer interaction solutions that orchestrate and extend enterprise systems to the end customer through a

natural language interface Natural-language user interface (LUI or NLUI) is a type of User interface, computer human interface where linguistic phenomena such as verbs, phrases and clauses act as UI controls for creating, selecting and modifying data in software applications. ...

that is accessible over multiple channels including

smartphone A smartphone is a portable computer device that combines mobile telephone and computing functions into one unit. They are distinguished from feature phones by their stronger hardware capabilities and extensive mobile operating systems, whic ...

s. SpeechCycle was acquired by Synchronoss, a NJ based company, in April 2012.

History

SpeechCycle (formerly Telleureka) was founded in August 2001 by Zor Gorelov(CEO), Ruth Brown (President), and Victor Goltsman (SVP of Operations). The three of them had previously founded Buzz Company which was later acquired by Multex in 2000. The management team has grown to include Alan Pan (SVP of Marketing),

Roberto Pieraccini Roberto Pieraccini (born 15 November 1955 in Genoa, Italy) is an Italian and US electrical engineer working in the field of speech recognition, natural language understanding, and spoken dialog systems. He is currently Director of Engineering a ...

(who joined as CTO in 2005), Albert Kim (SVP of Engineering), David Ho (SVP of Business Solutions) and L. Mario Mascioli (SVP of Worldwide Sales and Channels). SpeechCycle develops complex self-service applications for troubleshooting and technical support of subscriber's services in the cable operator's space, such as high speed internet, cable TV, and VoIP-based telephony services. SpeechCycle's applications have helped millions of subscribers fix common problems including rebooting their cable box, correcting their entertainment system configuration and setting up email. In April 2010 SpeechCycle announced the general market availability of RPA Express, a platform which enables the design, development, deployment, tuning, and monitoring of Rich Phone Applications and embed SpeechCycle's best practices. RPA can be deployed on premises or on demand.

Customers

SpeechCycle customers include the largest cable and telecommunication operators in the US and abroad, such as

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Mediacom Mediacom Communications Corporation is the United States' fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns. The company has a s ...

, Bresnan,

Verizon Verizon Communications Inc., commonly known as Verizon, is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. The company is headquartered at 1095 Avenue of the Americas in ...

, and

Telstra Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. It is a member of the S&P/ASX 20 ...

References

{{reflist Telephony Speech recognition Companies established in 2001