The Service Desk Institute (SDI), founded in 1988, is a worldwide professional organisation for those working in the
IT service and support industry. SDI delivers information to help improve the knowledge of help desk professionals through IT support training, community based forums and event-based services. Their stated goals are to help individuals improve their knowledge and skills to enhance the careers of IT service professionals.
Background
SDI was first named The Help Desk User Group and was founded by Howard Kendall. The company later became known as the Help Desk Institute. In 2008 the company undertook a re-branding exercise and on 9 April 2008 changed its name to The Service Desk Institute.
See also
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Service Desk (ITSM)
Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
Differing from more technology-or ...
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Help desk
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ITIL
References
SDI's Standards for Service Desks and for IT Service professionalsSDI's Free Online Service Desk AssessmentService Desk Certification, A Pocket GuideIT Service Buyer's GuideIT Service & Support AwardsThe SDI Service Desk Benchmarking Trends ReportFuture IT Service Trends: The Service Desk in 2017 & BeyondSDI Events Calendar: Inspiring one-day events for IT service professionals who want to improve their service deskService Desk Analyst QualificationService Desk Manager Qualification
External links
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Technology trade associations
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