The Service Design Package (SDP) contains the core documentation of a service and is attached to its entry in the
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
Service Portfolio.
The SDP is described in the book
Service Design
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design m ...
, one of the five books that comprises the core of
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
.
The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents.
A description of the sort of information that should be kept in an SDP is found in Appendix A of the
Service Design
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design m ...
book.
The main categories described are:
* Service lifecycle plan
* Service programme
* Service transition plan
* Service operational acceptance plan
* Overall operational strategy, objectives, policy, risk assessment and plans
* Service acceptance criteria
At major stages through the life of a service, the ''"Service Design Package (SDP)" will contain project plans, project progress and project outcomes, as well as the
business case
A business case captures the reasoning for initiating a project or task. Many projects, but not all, are initiated by using a business case. It is often presented in a well-structured written document, but may also come in the form of a short ver ...
that justified the service or the transition of the service from one status to another.
Definition of a 'Service'
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." The meaning is thus highly business-focused and assumes some degree of
outsourcing
Outsourcing is a business practice in which companies use external providers to carry out business processes that would otherwise be handled internally. Outsourcing sometimes involves transferring employees and assets from one firm to another ...
, although this may just be outsourcing from within the functional
business unit
A strategic business unit (SBU) in business strategic management, is a profit center which focuses on product offering and market segment. SBUs typically have a discrete marketing plan, analysis of competition, and marketing campaign, even thoug ...
to some IT services group within the same overall business.
'Service' in this context should not be confused with the IT meanings of 'service', such as a
web service
A web service (WS) is either:
* a service offered by an electronic device to another electronic device, communicating with each other via the Internet, or
* a server running on a computer device, listening for requests at a particular port over a n ...
. This is somewhat confused by ITIL also recommending the adoption of
service-oriented architecture
In software engineering, service-oriented architecture (SOA) is an architectural style that focuses on discrete services instead of a monolithic design. SOA is a good choice for system integration. By consequence, it is also applied in the field ...
, as expounded by
OASIS
In ecology, an oasis (; : oases ) is a fertile area of a desert or semi-desert environment[buzzword
A buzzword is a word or phrase, new or already existing, that becomes popular for a period of time. Buzzwords often derive from technical terms yet often have much of the original technical meaning removed through fashionable use, being simply ...]
for ITIL to have incorporated, they do not use the term according to its general meaning.
See also
*
Application Services Library
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "librar ...
– A similar framework for
Application Management
*
Business Information Services Library
Business Information Services Library (BiSL), previously known as Business Information Service Management Library, is a framework used for information management.
BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (pr ...
(BiSL) – A similar framework for
Information Management
Information management (IM) is the appropriate and optimized capture, storage, retrieval, and use of information. It may be personal information management or organizational. Information management for organizations concerns a cycle of organiz ...
and
Functional Management
*
Granular configuration automation
*
ITIL
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus ...
The Service Management Framework
*
ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
ISO/IEC 20000, li ...
– An international standard for IT service management
*
Muda - In a Lean framework, most of ITIL would be seen as Type I Muda: unavoidable, but not value-added work.
*
Performance engineering
Performance engineering encompasses the techniques applied during a systems development life cycle to ensure the non-functional requirements for performance (such as throughput, latency, or memory usage) will be met. It may be alternatively refe ...
*
RPR problem diagnosis
*
Tudor IT Process Assessment
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the CRP Henri Tudor, Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of ...
– An framework for assessment of IT service management maturity
References
Bibliography
*
External links
A Practical Design for a Service Portfolio
{{DEFAULTSORT:Service design package
ITIL