SGT STAR, also known as Sgt. Star or Sergeant Star, was a

chatbot A chatbot or chatterbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behav ...

operated by the

United States Army The United States Army (USA) is the land warfare, land military branch, service branch of the United States Armed Forces. It is one of the eight Uniformed services of the United States, U.S. uniformed services, and is designated as the Army o ...

to answer questions about recruitment.

Background

After the

September 11 attacks The September 11 attacks, commonly known as 9/11, were four coordinated suicide terrorist attacks carried out by al-Qaeda against the United States on Tuesday, September 11, 2001. That morning, nineteen terrorists hijacked four commer ...

, traffic increased significantly to chatrooms on the U.S. Army's website, goarmy.com, increasing costs of staffing the live chatrooms. As a cost-cutting measure, the SGT STAR project was initiated as a partnership between the United States Army Accessions Command and Spectre AI, a wholly owned subsidiary of Next IT. Next IT, a

Spokane, Washington Spokane ( ) is the largest city and county seat of Spokane County, Washington, United States. It is in eastern Washington, along the Spokane River, adjacent to the Selkirk Mountains, and west of the Rocky Mountain foothills, south of the Cana ...

-based company deploys "intelligent

virtual assistant An intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can perform tasks or services for an individual based on commands or questions. The term " chatbot" is sometimes used to refer to virtua ...

s," using its software dubbed "ActiveAgent" which is a framework for functional presence engines. Testing began in 2003, and SGT STAR launched to the public in 2006. "STAR" is an

acronym An acronym is a word or name formed from the initial components of a longer name or phrase. Acronyms are usually formed from the initial letters of words, as in ''NATO'' (''North Atlantic Treaty Organization''), but sometimes use syllables, as ...

for "strong, trained and ready." SGT STAR was launched as a chat interface on goarmy.com, but has since been developed as a mobile application, as well as a life-size animated projection that has appeared live at public events. SGT STAR can also interact with users on

Facebook Facebook is an online social media and social networking service owned by American company Meta Platforms. Founded in 2004 by Mark Zuckerberg with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin Mosk ...

FOIA request

In 2013, the Electronic Frontier Foundation filed a

Freedom of Information Act Freedom of Information Act may refer to the following legislations in different jurisdictions which mandate the national government to disclose certain data to the general public upon request: * Freedom of Information Act 1982, the Australian act * ...

request to learn more about SGT STAR, including input and output patterns (questions and answers), usage statistics, contracts, and privacy policies. They received these records in April 2014, after coverage from various media outlets and a tongue-in-cheek campaign to "Free Sgt. Star."

References

{{reflist

External links

Official website

SGT STAR answers obtained by EFF

SGT STAR usage statistics obtained by EFF
Chatbots Military technology Military recruitment United States Army