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A car rental, hire car or car hire agency is a company that rents
automobile A car or automobile is a motor vehicle with Wheel, wheels. Most definitions of ''cars'' say that they run primarily on roads, Car seat, seat one to eight people, have four wheels, and mainly transport private transport#Personal transport, pe ...
s for short periods of time to the public, generally ranging from a few hours to a few weeks. It is often organized with numerous local
branch A branch, sometimes called a ramus in botany, is a woody structural member connected to the central trunk (botany), trunk of a tree (or sometimes a shrub). Large branches are known as boughs and small branches are known as twigs. The term '' ...
es (which allow a user to return a vehicle to a different location), and primarily located near
airport An airport is an aerodrome with extended facilities, mostly for commercial air transport. Airports usually consists of a landing area, which comprises an aerially accessible open space including at least one operationally active surface ...
s or busy city areas and often complemented by a website allowing online reservations. Car rental agencies primarily serve people who require a temporary vehicle, for example, those who do not own their own car,
travelers Traveler(s), traveller(s), The Traveler(s), or The Traveller(s) may refer to: People Generic terms *One engaged in travel *Explorer, one who searches for the purpose of discovery of information or resources *Nomad, a member of a community withou ...
who are out of town, or owners of damaged or destroyed vehicles who are awaiting repair or
insurance Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge ...
compensation. Car rental agencies may also serve the self-
moving industry A moving company, removalist or van line is a company that helps people and businesses move their goods from one place to another. It offers all-inclusive services for relocations, like packing, loading, moving, unloading, unpacking, and a ...
needs, by renting
van A van is a type of road vehicle used for transporting goods or people. Depending on the type of van, it can be bigger or smaller than a pickup truck and SUV, and bigger than a common car. There is some varying in the scope of the word across th ...
s or
truck A truck or lorry is a motor vehicle designed to transport cargo, carry specialized payloads, or perform other utilitarian work. Trucks vary greatly in size, power, and configuration, but the vast majority feature body-on-frame construction ...
s, and in certain markets, other types of vehicles such as motorcycles or scooters may also be offered. Alongside the basic rental of a vehicle, car rental agencies typically also offer extra products such as insurance,
global positioning system The Global Positioning System (GPS), originally Navstar GPS, is a satellite-based radionavigation system owned by the United States government and operated by the United States Space Force. It is one of the global navigation satellite sy ...
(GPS) navigation systems, entertainment systems, mobile phones, portable WiFi and child safety seats.


History

The earliest known example of cars being offered for rent dates back to 1906."Car Renting... Its Development... And Future", ''Automotive Fleet'', December 196
full text
/ref> The German company
Sixt Sixt SE is an international mobility service provider with about 2,000 locations in more than 100 countries. Sixt SE acts as a parent and holding company of the Sixt Group, which is internationally active in the business areas of vehicle rental, ...
was established in 1912 under the name ''Sixt Autofahrten und Selbstfahrer'' (Sixt Car Cruises and Self Drivers). Joe Saunders of
Omaha, Nebraska Omaha ( ) is the largest city in the U.S. state of Nebraska and the county seat of Douglas County. Omaha is in the Midwestern United States on the Missouri River, about north of the mouth of the Platte River. The nation's 39th-largest cit ...
first started with only one borrowed
Model T Ford The Ford Model T is an automobile that was produced by Ford Motor Company from October 1, 1908, to May 26, 1927. It is generally regarded as the first affordable automobile, which made car travel available to middle-class Americans. The relati ...
in 1916, but by 1917, his Ford Livery Company was renting out 18 Model Ts at 10 cents per mile. The company name became ''Saunders Drive-It-Yourself System'' and then ''Saunders System''. By 1926, Saunders had expanded to 56 cities."Joe Saunders", ''Omaha Innovators''
Saunders' company was bought by
Avis Avis is Latin for bird and may refer to: Aviation *Auster Avis, a 1940s four-seat light aircraft developed from the Auster Autocrat (abandoned project) *Avro Avis, a two-seat biplane *Scottish Aeroplane Syndicate Avis, an early aircraft built by ...
in 1955. An early competitor to Saunders was Walter L. Jacobs, whose Chicago-based ''Rent-a-Car'' opened in 1918 with twelve Ford
Model T The Ford Model T is an automobile that was produced by Ford Motor Company from October 1, 1908, to May 26, 1927. It is generally regarded as the first affordable automobile, which made car travel available to middle-class Americans. The relati ...
. The company was bought in 1923 by John Hertz. In Britain, car rental started with
Godfrey Davis Berendsen Textile Service (formerly Sophus Berendsen, Berendsen plc and The Davis Service Group Plc) is a provider of textile maintenance services with headquarters in Søborg, Denmark. The company is a wholly owned subsidiary of French company ...
, established in 1920, and bought by
Europcar Europcar Mobility Group is a French car rental company founded in 1949 in Paris. The head office of the holding company, Europcar Group S.A., is in the business park of Val Saint-Quentin at Voisins-le-Bretonneux ( Saint Quentin en Yvelines), F ...
in 1981. The sector expanded rapidly in the US; in 1926, the American Driveurself Association assembled over 1200 delegates in Chicago. The growth in travel after
World War II World War II or the Second World War, often abbreviated as WWII or WW2, was a world war that lasted from 1939 to 1945. It involved the vast majority of the world's countries—including all of the great powers—forming two opposin ...
led to the establishment of several well known international companies, including
National Car Rental National Car Rental is a private American rental car agency based in Clayton, Missouri, United States. National is owned by Enterprise Holdings, along with other agencies including Enterprise Rent-A-Car, and Alamo Rent a Car. National typically c ...
(1947),
Europcar Europcar Mobility Group is a French car rental company founded in 1949 in Paris. The head office of the holding company, Europcar Group S.A., is in the business park of Val Saint-Quentin at Voisins-le-Bretonneux ( Saint Quentin en Yvelines), F ...
(1949),
Enterprise Rent-A-Car Enterprise Rent-A-Car is an American car rental agency headquartered in Clayton, Missouri, in Greater St. Louis. Enterprise is the flagship brand of Enterprise Holdings, which also owns other agencies including Alamo Rent a Car and National Car ...
(1957),
Thrifty Rent A Car Thrifty Car Rental is an American car rental agency, headquartered in Estero, Florida, with offices in many countries around the world. Thrifty is owned by The Hertz Corporation, along with other agencies including Hertz Rent A Car and Dollar R ...
(1958), and
Budget Rent a Car Budget Rent a Car is an American car rental company that was founded in 1958 in Los Angeles, California by Morris Mirkin. Budget is a subsidiary of the Avis Budget Group, with its operations headquartered in Parsippany, New Jersey. History ...
(1958).


Business models

Car rental companies operate by purchasing or leasing a number of
fleet vehicles Fleet vehicles are groups of motor vehicles owned or leased by a business, government agency, or other organization rather than by an individual or family. Typical examples include vehicles operated by car rental companies, taxicab companies, ...
and renting them to their customers for a fee. Rental fleets can be structured in several ways – they can be owned outright (these are known as 'risk vehicles' because the car rental operator is taking a risk on how much the vehicle will be sold for when it is removed from service), they can be leased, or they can be owned under a guaranteed buy-back program arranged directly through a manufacturer or manufacturer's financial arm (these are known as 'repurchase vehicles' because the manufacturer outlines the exact price of original sale and of repurchase at the end of a defined term). In the UK, the registration of rental cars can be concealed by using unfamiliar initials or subsidiaries, which can increase the resale value via manufacturer or third-party dealers. In North America, it is common to see rental companies with their own branded second-hand car dealers where the ex-rental stock is sold directly to the public. Alternatively, auctions are often used in the United States and with the advent of digital platforms, rental cars have increasingly sold the vehicles directly to new and used car dealers bypassing the auction channels.


Types of vehicles

Most car rental offices offer a range of vehicle sizes to suit a variety of budgets and space requirements and some additionally offer specialized vehicles to suit its location such as
convertible A convertible or cabriolet () is a passenger car that can be driven with or without a roof in place. The methods of retracting and storing the roof vary among eras and manufacturers. A convertible car's design allows an open-air driving expe ...
s, prestige models, hybrid/electric vehicles, or
SUV A sport utility vehicle (SUV) is a car classification that combines elements of road-going passenger cars with features from off-road vehicles, such as raised ground clearance and four-wheel drive. There is no commonly agreed-upon definitio ...
s and passenger vans. At major airports or in larger cities, some independent car rental agencies offer high-end vehicles for rent. Some specialized companies offer older vehicles at reduced prices. To allow for a uniform classification and easy comparison of car rental prices, the Association of Car Rental Industry Systems and Standards (ACRISS) has developed the
ACRISS Car Classification Code The Association of Car Rental Industry Systems Standards (ACRISS) is an industry body for car rental companies in Europe, the Middle East and Africa. Amongst the standards produced by ACRISS is the Car Classification Code. History ACRISS was fo ...
coding system. This describes the size, door count, gearbox type (manual/automatic), and whether the car is air-conditioned, encoded into four letters. The first letter in the Acriss Code represents the general classification of the vehicle (e.g. Mini, Economy, Compact etc.). The second letter specifies the vehicle variant on offer (e.g. 4 Door, Estate, Convertible, SUV etc.). The third letter is generally used to specify the transmission type, although it can also be used to describe how many wheels drive the vehicle, and the fourth letter describes the fuel type and whether the vehicle has air conditioning or not. Additional classifications based on seat numbers and trunk volume were also set by the Belgian Rent a Car association in order to provide a unified system for assessing the car types in online reservation systems and airline
global distribution system A global distribution system (GDS) is a computerised network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies, and travel agencies. The GDS ma ...
s.


Rental conditions

Car rentals are subject to many conditions which vary from one country to another and from one company to another. Generally the vehicle must be returned in the same condition it was rented in, and often must not exceed mileage restrictions, otherwise, extra fees may be incurred. For insurance reasons, some companies stipulate a minimum and/or maximum rental age. In some cases, the minimum age for rental can be as high as 25, even in countries where the minimum legal age to hold a
driver's license A driver's license is a legal authorization, or the official document confirming such an authorization, for a specific individual to operate one or more types of motorized vehicles—such as motorcycles, cars, trucks, or buses—on a public ...
is much lower, e.g. 14,15,16 or 17 in the United States. It is not uncommon for there to be a young driver surcharge for all drivers aged under 25. On average, most car rental companies will only to rent to drivers who are at least 20 or 21 depending on the company. The companies Hertz, Dollar Car Rental, and Thrifty have a minimum age of 20. Alamo, Enterprise, Avis, and all other reputable companies have a minimum age of 21. Certain luxury vehicles may be restricted to those 30+. The US states of New York and Michigan are the only ones who mandate via state law that rental car companies cannot refuse service on the grounds of age if the customer is at least 18 years of age or older. In addition, some companies will rent to 18 and 19 year olds if they are military or government personnel. In all cases, a valid
driver's license A driver's license is a legal authorization, or the official document confirming such an authorization, for a specific individual to operate one or more types of motorized vehicles—such as motorcycles, cars, trucks, or buses—on a public ...
is required in order to rent a vehicle, and some countries require an
International Driving Permit An International Driving Permit (IDP), often referred to as an international driving license, is a translation of a domestic driving licence that allows the holder to drive a private motor vehicle in any country or jurisdiction that recognises th ...
(IDP). The majority of car rental companies require the use of a
credit card A credit card is a payment card issued to users (cardholders) to enable the cardholder to pay a merchant for goods and services based on the cardholder's accrued debt (i.e., promise to the card issuer to pay them for the amounts plus the o ...
to charge additional fees should a defect be found with the car on its return or for road tolls, motoring related fines, or missing fuel. In lieu of a credit card, some companies require a large cash deposit. Some companies permit a debit card for deposits, typically with proof of a round-trip travel ticket, e.g. an airline, bus, or train ticket.


Insurance/waivers

Although frequently not explicitly stated, US car rental companies are required by respective state law to provide minimum liability coverage, except in California and Arizona, where the driver is solely responsible. This covers costs to a third party in the event of an accident. In most states, it is illegal to drive a car without liability coverage. The rental car companies maintain liability insurance on their vehicles; however, some companies will charge for this, should you not provide your own insurance. As an example, in Maryland, the minimal level of liability coverage is $20,000 for bodily injury and $15,000 for property damage. It is typical, when renting a car, to be offered various forms of supplemental
insurance Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge ...
and/or
damage waiver Damage waiver (DW) or, as it is often referred to, collision damage waiver (CDW) or loss damage waiver (LDW) is a term that can be included or purchased as an option in a car rental agreement, by which the rental company waives the right to pursu ...
s as an optional extra at additional cost. There are several types of coverage: * Loss Damage Waiver (LDW) - covers the cost of damage to the rental vehicle, up to the full value of the vehicle, in the event of an accident. Typically LDW covers 100% of costs without a deductible additional fees. Note that LDW/CDW coverage is not insurance and does not offer the same coverage product as a damage insurance policy. *
Collision Damage Waiver Damage waiver (DW) or, as it is often referred to, collision damage waiver (CDW) or loss damage waiver (LDW) is a term that can be included or purchased as an option in a car rental agreement, by which the rental company waives the right to pursu ...
(CDW) - Generally covers the costs of damage from a moving accident. As the name suggests, the non-collision based damage is often not covered. In many cases, in the event of an accident, a fee or deductible applies. * Supplemental Liability Insurance (SLI) – a product often sold in the U.S. which provides coverage in the event of an accident causing bodily injury or property damage to someone other than the renter and passengers. * Personal Accident Insurance (PAI) – covers medical costs and accidental death for the renter and passengers in the event of an accident during the rental. * Personal Effects Coverage (PEC) – insures against risk of loss or damage to the personal belongings of the renter (and sometimes the members of the renter's family while traveling with the renter) during the period of the rental. * Excess Insurance –
Collision damage waiver Damage waiver (DW) or, as it is often referred to, collision damage waiver (CDW) or loss damage waiver (LDW) is a term that can be included or purchased as an option in a car rental agreement, by which the rental company waives the right to pursu ...
, Theft and Third Party Liability coverage are often included in car rental prices in Europe, Africa, and Australasia. There is almost always an excess on these (also referred to as Super CDW, Non-Waiver, or Deductible), which involves an amount of money customers must pay in the event of damage, to discourage drivers from making small claims. A higher excess usually results in a lower upfront insurance cost for customers, but if damage occurs costing less than the excess to repair, then there is little incentive for customers to claim, benefiting the insurer. Excess insurance (also known as excess reduction, or damage liability waiver) is a secondary insurance which covers the cost of that excess in the event of a claim. Car-rental companies in Europe, South America, and Australasia will generally offer this cover as an opt-in secondary insurance, though third-party insurance companies also sell excess coverage for hire cars, which may offer greater protection than standard coverage. In the U.S., the sale of these supplemental insurance/waiver products may be regulated by each state's insurance department, and a special limited license may be required by the rental company in order to sell them. The specific coverage offered can differ substantially, depending on the state or country in which the car is rented.


Criticism


Tourist rental cars

When cars are rented out to tourists, it adds vehicles on the roads. This can be an issue in countries already struggling with
traffic congestion Traffic congestion is a condition in transport that is characterized by slower speeds, longer trip times, and increased vehicular queueing. Traffic congestion on urban road networks has increased substantially since the 1950s. When traffic de ...
. When traffic congestion occurs, it may itself have a negative effect on tourist satisfaction.Understanding traffic congestion to improve tourist satisfaction
/ref>


See also

*
Consolidated rental car facility A consolidated rental car facility (CRCF) or consolidated rental car center (CONRAC) is a complex that hosts numerous car rental agencies, typically found at airports in the United States. The largest incentive for building consolidated faciliti ...
*
Carsharing Carsharing or car sharing (AU, NZ, CA, TH, & US) or car clubs (UK) is a model of car rental where people rent cars for short periods of time, often by the hour. It differs from traditional car rental in that the owners of the cars are often pri ...
*
Damage waiver Damage waiver (DW) or, as it is often referred to, collision damage waiver (CDW) or loss damage waiver (LDW) is a term that can be included or purchased as an option in a car rental agreement, by which the rental company waives the right to pursu ...
*
European Tourism Manifesto Sustainable tourism is a concept that covers the complete tourism experience, including concern for economic, social and environmental issues as well as attention to improving tourists' experiences and addressing the needs of host communities. Su ...
*
Ecotax An environmental tax, ecotax (short for ecological taxation), or green tax is a tax levied on activities which are considered to be harmful to the environment and is intended to promote environmentally friendly activities via economic incentives. ...
*
Ecoleasing Ecoleasing is a system in which goods (mainly from the Cradle-to-cradle design, technical cycle, i.e. appliances, ...) are rented to a client for a certain period of time after which he returns the goods so the company that made it can recycle the ...
*
Traffic congestion Traffic congestion is a condition in transport that is characterized by slower speeds, longer trip times, and increased vehicular queueing. Traffic congestion on urban road networks has increased substantially since the 1950s. When traffic de ...
*
Tourist tax A tourist tax is any revenue-generating measure targeted at tourists. It is a means of combating overtourism and a form of tax exporting (partial shifting of tax burden to non-citizens or non-residents). The tourist industry typically campaigns aga ...
*
Peer-to-peer carsharing Peer-to-peer carsharing (also known as person-to-person carsharing and peer-to-peer car rental) is the process whereby existing car owners make their vehicles available for others to rent for short periods of time. The concept Peer-to-peer carsha ...
*
Vehicle leasing A vehicle (from la, vehiculum) is a machine that transports people or cargo. Vehicles include wagons, bicycles, motor vehicles (motorcycles, cars, trucks, buses, mobility scooters for disabled people), railed vehicles (trains, trams), waterc ...
*


Notes and references


Bibliography

* Harris Saunders, ''Top up or down?: The origin and development of the automobile and truck renting and leasing industry--since 1916'', 1985


External links

* {{private transport