Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed
agents that can be accessed by a management service provider.
Functions include the ability to:
* install new or updated software remotely (including patches, updates and configuration changes)
* detect new devices and automatically install the RMM agent and configure the device
* observe the behavior of the managed device and software for performance and diagnostic tasks
* perform alerting and provide reports and dashboards
Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated SaaS platforms.
See also
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Network management
Network management is the process of administering and managing computer networks. Services provided by this discipline include fault analysis, performance management, provisioning of networks and maintaining quality of service. Network managemen ...
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Network monitoring
Network monitoring is the use of a system that constantly monitors a computer network for slow or failing components and that notifies the network administrator (via email, SMS or other alarms) in case of outages or other trouble. Network monitorin ...
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Application service management
Application service management (ASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality of service of business transactions.
ASM can be defined as a well-defined process and use ...
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Application performance management
In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of the performance and availability of software applications. APM strives to detect and diagnose complex appli ...
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Managed services
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the r ...
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Information technology outsourcing
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and ...
References
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Remote administration software