![Xbox 360 Error codes](https://upload.wikimedia.org/wikipedia/commons/a/ad/Xbox_360_Error_codes.svg)
The
Xbox 360
The Xbox 360 is a home video game console developed by Microsoft. As the successor to the original Xbox, it is the second console in the Xbox series. It competed with Sony's PlayStation 3 and Nintendo's Wii as part of the seventh generation ...
video game console
A video game console is an electronic device that Input/output, outputs a video signal or image to display a video game that can be played with a game controller. These may be home video game console, home consoles, which are generally placed i ...
is subject to a number of technical problems and failures that can render it unusable. However, many of the issues can be identified by a series of glowing red lights flashing on the face of the console; the three flashing red lights (nicknamed the "Red Ring of Death" or the "RRoD")
being the most infamous. There are also other issues that arise with the console, such as discs becoming scratched in the drive and "
bricking
A brick (or bricked device) is a mobile device, game console, router or other consumer electronic device that is no longer functional due to corrupted firmware, a hardware problem, or other damage. The term analogizes the device to a brick's ...
" of consoles due to dashboard updates. Since its release on November 22, 2005, many articles have appeared in the media portraying the Xbox 360's
failure rate
Failure rate is the frequency with which an engineered system or component fails, expressed in failures per unit of time. It is usually denoted by the Greek letter λ (lambda) and is often used in reliability engineering.
The failure rate of a ...
s, with the latest estimate by warranty provider
SquareTrade
SquareTrade Inc. is an American extended warranty service provider for consumer electronics and appliances headquartered in San Francisco's SoMa district.
Dispute resolution services
Co-founded in 1999 by Steve Abernethy and Ahmed Khaishgi, Sq ...
to be 23.7% in 2009, and currently the highest estimate being 54.2% by a ''
Game Informer
''Game Informer'' (''GI'', most often stylized ''gameinformer'' from the 2010s onward) is an American monthly video game magazine featuring articles, news, strategy, and reviews of video games and associated consoles. It debuted in August 1991 w ...
'' survey.
There has been legal action taken attempting to hold
Microsoft
Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...
responsible for the Xbox 360's failure rate and provide compensation for those affected.
General Hardware Failure errors
![Xbox360-ringofdeath](https://upload.wikimedia.org/wikipedia/commons/1/14/Xbox360-ringofdeath.jpg)
Three flashing red lights around the Xbox 360 power button instead of the one to four green lights indicating normal operation represent an internal problem that requires service. This error was soon nicknamed the "Red Ring of Death", echoing
Windows
Windows is a group of several proprietary graphical operating system families developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry. For example, Windows NT for consumers, Windows Server for serv ...
'
Blue Screen of Death error. Warning signs may include freeze-ups, graphical problems in the middle of gameplay, such as checkerboard or pinstripe patterns on the screen, and sound errors; mostly consisting of extremely loud noises that can be affected by the volume control, the console only responding when the power button is pressed to turn it off. These events may happen once or several times until the hardware failure occurs, or not at all. If the console freezes occasionally, the error will not necessarily follow. The technical problems seem to affect some generations of consoles more than others, such as the Xenon or Zephyr. Those problems may also cause some freezing screens.
This error code is usually caused by the failure of one or more hardware components, although it can indicate that the console is not receiving enough power from the power supply, which can either be due to a faulty power supply or if the power supply cable is not fully inserted into the console. The 3 flashing lights can also be caused by power surges; if the console is connected to an outlet that receives a power surge, it may have a failure and the 3 lights will appear as long as the console is plugged into the outlet. Turning off the console, unplugging all power cables and plugging them back in, and restarting the console may fix this issue in some cases.
Distinct from the General Hardware Failure is a similar-looking, but much less serious, error warning where four red lights appear, in which case the console does not detect an AV cable is plugged in; however, this error code is not generated on models equipped with an HDMI output. While the main cause is the AV cable, in rare cases, the 4 lights can mean a serious problem with the console. When the 4 lights indicate a serious issue, it is followed by a 2-digit error code, similar to what will with 1 ring. The four lights can sometimes also be seen when
power surges or very brief
power outage
A power outage (also called a powercut, a power out, a power failure, a power blackout, a power loss, or a blackout) is the loss of the electrical power network supply to an end user.
There are many causes of power failures in an electricit ...
s occur while the console is running, in which the console needs to be unplugged and plugged back in again to reset the error. Two red lights appear when the system is overheated.
On the Xbox 360 S and E models, the power button utilizes a different design that does not incorporate the same style of lighting that past models used. A flashing red light means that the console is overheating, similar to the two-light error code on the original model Xbox 360; however, an on-screen message also appears, telling the user that the console will automatically power off to protect itself from overheating. A solid red light is similar to the one-light error if an "E XX" error message is displayed and a three-light error code if the error message is absent.
Response to rate of failure
In the early months after the console's launching, Microsoft stated that the Xbox 360's failure rate was within the consumer electronics industry's typical 3% to 5%. Nevertheless, Microsoft has not released its official statistics on the failure rate of the various versions of the console.
On July 5, 2007,
Peter Moore, the Vice President of Microsoft's Interactive Entertainment Business division published an open letter recognizing the console's problems, as well as announcing a three-year warranty from the original date of purchase for every Xbox 360 console that experiences the "general hardware failure" indicated by three flashing red
LED
A light-emitting diode (LED) is a semiconductor Electronics, device that Light#Light sources, emits light when Electric current, current flows through it. Electrons in the semiconductor recombine with electron holes, releasing energy i ...
s on the console. A source that has been identified as a team leader and key architect in the creation of the Xbox and Xbox 360 and a founding member of the Xbox team provided insight as to the high rate of failures. The interviews suggest that Xbox 360 units that fail early in their life do so because of problems in the system design, parts supply, material reliability, and manufacturing issues as well as a system not tolerant to faults. These issues were alleged to be the end results of the decisions of management in Microsoft's Xbox team and inadequate testing resources prior to the console's release. A second source cited that, at one time, there was just a 32%
yield of one of the test production runs. 68 of every 100 test units were found to be defective.
Years after leaving Microsoft, Moore recalled preparing to tell the CEO of Microsoft,
Steve Ballmer
Steven Anthony Ballmer (; March 24, 1956) is an American business magnate and investor who served as the chief executive officer of Microsoft from 2000 to 2014. He is the current owner of the Los Angeles Clippers of the National Basketball Associ ...
, of his planned response to the incident, "we've got to tell Steve, here's what we have to do: we need to FedEx an empty box to a customer who had a problem - they would call us up - with a FedEx return label to send your box, and then we would FedEx it back to them and fix it. ... I always remember $240m of that was FedEx. ... It was sickening. I was doing a lot of interviews. ... We couldn't figure it out. ... There was a theory. We had changed our solder, which is the way you put the GPU and the fans, to lead-free. ... We think it was somehow the heat coming off the GPU was drying out some of the solder, and it wasn't the normal stuff we'd used, because we had to meet European Standards and take the lead out. ... He said, 'what's it going to cost?' I remember taking a deep breath, looking at Robbie, and saying, 'we think it's $1.15bn, Steve.' He said, 'do it.' There was no hesitation. ... If we hadn't made that decision there and then, and tried to fudge over this problem, then the Xbox brand and Xbox One wouldn't exist today."
On February 8, 2008, during the
Game Developers Conference
The Game Developers Conference (GDC) is an annual conference for video game developers. The event includes an expo, networking events, and awards shows like the Game Developers Choice Awards and Independent Games Festival, and a variety of tutori ...
2008, Microsoft announced that the "Failure rate has officially dropped", but without mentioning any specifics.
The same month, electronics warranty provider
SquareTrade
SquareTrade Inc. is an American extended warranty service provider for consumer electronics and appliances headquartered in San Francisco's SoMa district.
Dispute resolution services
Co-founded in 1999 by Steve Abernethy and Ahmed Khaishgi, Sq ...
published an examination of 1040 Xbox 360s and said that they suffered from a failure rate of 16.4% (one in six). Of the 171 failures, 60% were due to a general hardware failure (and thus fell under the 3 year extended warranty). And of the remaining 40% which were not covered by the extended warranty, 18% were disc read errors, 13% were video card failures, 13% were hard drive freezes, 10% were power issues and 7% were disc tray malfunctions.
SquareTrade also stated that its estimates are likely significantly lower than reality due to the time span of the sample (six to ten months), the eventual failure of many consoles that did not occur within this time span and the fact that most owners did not deal with SquareTrade and had their consoles repaired directly through Microsoft via the much publicized extended RROD warranty.
People who experience the problem will find that they have to send the Xbox 360 away for repair or replacement and it may take up to 3 weeks to repair or replace. During the time of the Xbox being replaced, Microsoft and UPS will keep the client(s) updated with the current status of where the Xbox is and whether it is being repaired or replaced.
On October 17, 2008 a
class action
A class action, also known as a class-action lawsuit, class suit, or representative action, is a type of lawsuit where one of the parties is a group of people who are represented collectively by a member or members of that group. The class actio ...
lawsuit
-
A lawsuit is a proceeding by a party or parties against another in the civil court of law. The archaic term "suit in law" is found in only a small number of laws still in effect today. The term "lawsuit" is used in reference to a civil actio ...
was filed in California against Microsoft over the RROD problem.
On August 28, 2009, SquareTrade published a report saying that "early indications point to the RROD problem abating in 2009", projecting that 1-year failure rates with the release of the Jasper chipsets might be below 4%, with actual fail rates for RROD problems at slightly above 1% in Q109, and total failure rates for all hardware problems at about 12%.
In June 2010, Microsoft released a new "slimmer" Xbox 360. These models indicate hardware failure differently from the original; The outer ring segments cannot turn red anymore. Microsoft has said that henceforth errors will be displayed by the center of the power button changing from green to red. Additionally, Microsoft will no longer give a 3-year warranty for "general failure" errors, because the Xbox 360 slim "constitutes a whole new design".
Causes
Until December 13, 2021, the official cause of the problem was not revealed by Microsoft, leading third parties to make many different theories about what the exact cause of the problem was.
Electronics industry newspaper
EE Times
''EE Times'' (''Electronic Engineering Times'') is an electronics industry magazine published in the United States since 1972. EE Times is currently owned by AspenCore, a division of Arrow Electronics since August 2016.
Since its acquisition ...
reported that the problems may have started in the graphics chip. Microsoft designed the chip in-house to cut out the traditional
ASIC
An application-specific integrated circuit (ASIC ) is an integrated circuit (IC) chip customized for a particular use, rather than intended for general-purpose use, such as a chip designed to run in a digital voice recorder or a high-efficien ...
vendor with the goal of saving money in ASIC design costs. After multiple product failures, Microsoft went back to an ASIC vendor and had the chip redesigned so it would dissipate less heat.
German computer magazine ''
c't
''c't'' – ' (''Magazine for Computer Technology'') is a German computer magazine, published by the Heinz Heise, Heinz Heise publishing house.
file:Ct jubilaeum 30 turm.jpg, The 5.71 meter high tower from the 587 published c't editions up to t ...
'' blamed the problem primarily on the use of the wrong type of lead-free solder, a type that when exposed to elevated temperatures for extended periods of time becomes
brittle
A material is brittle if, when subjected to stress, it fractures with little elastic deformation and without significant plastic deformation. Brittle materials absorb relatively little energy prior to fracture, even those of high strength. Bre ...
and can develop
hair-line cracks that are almost irreparable.
The article also revealed that representatives of the three largest Xbox 360 resellers in the world (
EB Games
EB Games (formerly known as Electronics Boutique and EB World) is an American computer and video games retailer. First established as an American company in 1977 by James Kim with a single electronics-focused location in the King of Prussia mall ...
,
GameStop
GameStop Corp. is an American video game, consumer electronics, and gaming merchandise retailer. The company is headquartered in Grapevine, Texas (a suburb of Dallas), and is the largest video game retailer worldwide. , the company operates 4,5 ...
, and
Best Buy
Best Buy Co. Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. Originally founded by Richard M. Schulze and James Wheeler in 1966 as an audio specialty store called Sound of Music, it was rebra ...
) claimed that the failure rate of the Xbox 360 was between 30% and 33%, and that Micromart, the largest repair shop in the United Kingdom, stopped repairing Xbox 360s because it was unable to fully repair the defective systems. Because of the nature of the problem, Micromart could only make temporary repairs, which led to many of the "repaired" systems failing again after a few weeks. At that time Micromart was receiving 2,500 defective consoles per day from the U.K. alone.
Some articles also suggested that the hardware condition may also be caused by using the new
Xbox Kinect
Kinect is a line of motion sensing input devices produced by Microsoft and first released in 2010. The devices generally contain RGB cameras, and infrared projectors and detectors that map depth through either structured light or time of flig ...
with the old Xenon generation Xbox.
On December 13, 2021, as part of a 6-part documentary on the history of Xbox, Microsoft revealed that it determined the red-ring issue to be caused by the cracking of solder joints inside the GPU
flip chip
Flip chip, also known as controlled collapse chip connection or its abbreviation, C4, is a method for interconnecting dies such as semiconductor devices, IC chips, integrated passive devices and microelectromechanical systems (MEMS), to externa ...
package, connecting the GPU die to the substrate interposer, as a result of
thermal stress
In mechanics and thermodynamics, thermal stress is mechanical stress created by any change in temperature of a material. These stresses can lead to fracturing or plastic deformation depending on the other variables of heating, which include mater ...
from heating up and cooling back down when the system is power cycled.
Scratched discs
![Scratchedxboxdisc](https://upload.wikimedia.org/wikipedia/commons/7/78/Scratchedxboxdisc.jpg)
Almost at the same time the Xbox 360 was released in late 2005, customers began reporting circumferential scratches found on discs used in their Xbox 360 consoles. Almost two years later, in February 2007, the web site "The Llamma's Adventures" investigated the matter and concluded that some Xbox 360 disc drives lack a mechanism to secure the disc solidly in place. Tilting or moving consoles with these drives, when operating with a disc spinning inside, can potentially cause damage to the disc and in some cases rendering the disc unplayable as a result. Discs have also been scratched by stationary consoles during normal use.
One side of the disc can also be scratched by the disc tray if it malfunctions by closing with the disc in an odd position. Also, technical engineers already knew about the problem before release confirm this with Microsoft with a list of solutions. According to Microsoft, decreasing the disc rotation would cause games to take excessive amounts of time to load from the disc, and adding a bumper in the disc tray would cost 25 cents per console—a total of about 11 million dollars and causing a delay of the Xbox 360 release. In 2005, they were accused of many technical Xbox 360 problems and a poor lack of solutions and warranty. According to reports in news media, the new Xbox 360 S design still scratches discs when the console is moved while spinning in operation. However, the Xbox 360 S and Xbox 360 E shipped with a sticker informing users that moving the console while powered on poses risks, effectively removing responsibility from Microsoft.
Disc replacement
Although discs scratched by the Xbox 360 are not covered under its warranty, Microsoft's Xbox Disc Replacement Program will sell customers a new copy of discs scratched by the Xbox 360, if they are published in countries where the Xbox was originally sold, at a cost of $20. The published list of games that qualify, however, is limited. ''Halo 3 Limited Edition'' was replaced at no cost until February 1, 2008 according to the Xbox Disc Replacement Program's main site. Other publishers can be contacted directly for a disc exchange, but it is unclear whether they will replace discs at no cost. Game publisher
Electronic Arts
Electronic Arts Inc. (EA) is an American video game company headquartered in Redwood City, California. Founded in May 1982 by Apple employee Trip Hawkins, the company was a pioneer of the early home computer game industry and promoted the d ...
details a specific program for this problem which requires the disc and original receipt, with the requirement that the game must be purchased within 90 days of the request for a replacement disc, or they will request a replacement charge of $20 or $25.
In December 2005 (shortly after the
Xbox 360
The Xbox 360 is a home video game console developed by Microsoft. As the successor to the original Xbox, it is the second console in the Xbox series. It competed with Sony's PlayStation 3 and Nintendo's Wii as part of the seventh generation ...
's release in the
United States
The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territorie ...
and
Canada
Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by tot ...
on November 22, 2005 and around its release in
Europe
Europe is a large peninsula conventionally considered a continent in its own right because of its great physical size and the weight of its history and traditions. Europe is also considered a Continent#Subcontinents, subcontinent of Eurasia ...
and
Asia
Asia (, ) is one of the world's most notable geographical regions, which is either considered a continent in its own right or a subcontinent of Eurasia, which shares the continental landmass of Afro-Eurasia with Africa. Asia covers an area ...
in early December 2005), reports of unidentifiable noises from the Xbox 360 were appearing on
Internet message boards. In response to the problem, Microsoft offered in December 2005 to replace only the ''
Perfect Dark Zero
''Perfect Dark Zero'' is a first-person shooter developed by Rare and published by Microsoft Game Studios. It was released as a launch title for the Xbox 360 video game console in 2005. The game is part of the ''Perfect Dark'' series and a pr ...
'' video game "even if it was not the game that was scratched."
[Kriho, Ami. (December 14, 2005) The Stoutonia ' (Distributed by ]UWIRE
UWIRE is a wire service powered by student journalists at more than 800 colleges and universities across the United States. It acts as a sort of hub between these institutions' newspapers, giving each of its over 850 members access to news, sports ...
). The scratched disc problem reportedly affected only a small percentage of Xbox 360 units,
however it became apparent in December 2005, through message board reports and growing media coverage.
Often the problem is caused by the user ignoring the warning by the manufacturer that tells to avoid moving the console when there is a disc in the drive.
Kassa’s February 2007 investigation
The Xbox 360 scratched disc problem received little media coverage in 2006; however, in February 2007, the Dutch television program
Kassa investigated several complaints from Dutch consumers about circular scratches made in their Xbox 360 discs.
Some of these consumers claimed that their discs became unreadable.
Kassa investigation traced the problem to a design defect in which the Xbox 360 optical lens was not restrained sufficiently.
[ Kassa (February 24, 2007) ]
English subtitled fragment from the first Kassa broadcast about the circular scratches.
'' (republished by Google Video
Google Video was a free video hosting service launched by the multinational technology company Google on January 25, 2005. Similar to YouTube, this platform allowed video clips to be hosted on Google servers and embedded on to other websites ...
). Retrieved April 15, 2007. In asserting that Microsoft or at least its chain of suppliers was aware of this problem, Kassa noted that Microsoft's "TSST" versions of the Samsung DVD-drive lack rubber cushions around the optical lens while identical Samsung drives sold for PCs ''did'' have these rubber cushions.
Kassa also noted that the affected Xbox 360s all seem to have been produced towards the end of 2006.
Kassa’s April 2007 investigation
During the February 2007 investigation report, Kassa stated that either not all Xbox 360s without protective pads would spontaneously scratch discs, or that the complaints were from Xbox 360 users who had moved their Xbox during use, or who used an unstable setup.
Kassa's February 2007 investigation left open the question of whether consumers contributed to the rounded scratch problem by moving their Xbox 360 (TSST version) during the playing of a disc.
[van Ballegoie, Eric. (March 1, 2007) Hardware.info. '' cratching Xbox 360? Research into the claims that the Xbox 360 console damages discs.'] This resulted in Kassa receiving an additional 1,000 complaints over the subsequent two months, with many consumers denying the Xbox had moved when the scratching occurred, or that it had been placed in an unstable position.
Prompted by consumer reaction to its February 2007 report, Kassa performed several tests with Xbox 360 units from consumers who claimed their Xbox had the problem. Kassa stabilized these consoles and positioned them at a location remote from contact by anyone. The results of the laboratory conditions test revealed that one of the nine tested Xbox 360 units had spontaneously scratched a disc after five hours of gaming. The consoles were also tested standing upright, and the test revealed that three of the nine tested Xbox 360s significantly scratched discs. The video of the complete investigation, meticulously documenting the methodology, and all the relevant details of the tests, was made ready to be aired on April 14, 2007. The videos are also distributed with English subtitles, for those that are not Dutch (Note that Kassa has produced and uploaded these videos itself, and therefore it is not a copyright violation to reproduce these links here. They can also be found on Kassa's website together with some press information about the case.) The test setup details can be found online, and the complete movie of the Kassa TV program meticulously documenting the methodology used for the test can be found online (in Dutch) Weeks before it aired, however, Kassa solicited input from Microsoft Netherlands.
One day before the airing of the April 14, 2007 show, Kassa received a response from Microsoft Netherlands stating that "as a result of regular use it is possible that scratches on discs can arise", and that Microsoft Netherlands "would seek a solution for the Dutch customers with this problem". Additionally, Microsoft released the following statement ten days after the show, on April 24, 2007:
Microsoft Netherlands now accepts these complaints from users (while within the warranty period), and offers to replace the Xbox 360 free of charge. Whether Microsoft Netherlands will also replace scratched discs is still unclear. After the official broadcast, (in a continuation of the show which can be viewed on-line, about 28 minutes into the show) a customer is shown calling the Microsoft help-desk, who is told Microsoft will replace his Xbox 360 but is denied a promise to replace his scratched games. There are reports from some other regions that Microsoft will replace scratched discs if published by Microsoft.
The European Commission’s June 2007 investigation of disc scratches
On June 1, 2007,
European Commissioner for Consumer Protection Meglena Kuneva
Meglena Shtilianova Kuneva ( bg, Меглена Щилиянова Кунева; born 22 June 1957) is a Bulgarian and EU politician.
Biography
Born in Sofia, Kuneva is descended from a Catholic family from the town of Rakovski. She graduat ...
, after talking with the producers of "Kassa" and other Dutch consumer organizations, announced that the
European Commission
The European Commission (EC) is the executive of the European Union (EU). It operates as a cabinet government, with 27 members of the Commission (informally known as "Commissioners") headed by a President. It includes an administrative body o ...
would investigate the Xbox scratching problems, and would ask Microsoft for an Xbox replacement program for the whole of Europe. She expected Microsoft's answer within a week. Informal sources now say that Microsoft's response was to deny the problem exists, stating that "the users are to blame". But Kuneva did not react to that response, and 18 months later (4th quarter 2008) the EC's (Meglena Kuneva's) news site was still silent about Microsoft's response, or about the result of the "investigation".
Lawsuit
A man has sued Microsoft claiming the Xbox 360 scratches game discs, saying the consoles are "negligently designed and manufactured." In the lawsuit filed on July 9, 2007 in a Florida federal court, Jorge Brouwer says Microsoft has received thousands of complaints but has not replaced all scratched discs. The lawsuit seeks
class action
A class action, also known as a class-action lawsuit, class suit, or representative action, is a type of lawsuit where one of the parties is a group of people who are represented collectively by a member or members of that group. The class actio ...
status.
Three law firms in
Fort Lauderdale, Florida
Fort Lauderdale () is a coastal city located in the U.S. state of Florida, north of Miami along the Atlantic Ocean. It is the county seat of and largest city in Broward County with a population of 182,760 at the 2020 census, making it the tenth ...
;
Los Angeles, California
Los Angeles ( ; es, Los Ángeles, link=no , ), often referred to by its initials L.A., is the largest city in the state of California and the second most populous city in the United States after New York City, as well as one of the world' ...
; and
Seattle, Washington
Seattle ( ) is a port, seaport city on the West Coast of the United States. It is the county seat, seat of King County, Washington, King County, Washington (state), Washington. With a 2020 population of 737,015, it is the largest city in bo ...
are investigating consumer complaints regarding the Xbox 360. The law firms have filed lawsuits in the United States District Court Western District of Washington at Seattle on behalf of a proposed nationwide class of customers who have suffered scratched game discs while using their Xbox 360. The lawsuit seeks class certification and reimbursement for customers for the cost of games damaged by the console; reimbursement for customers who have paid a $20 fee to Microsoft Corporation under a limited disc replacement program offered on ten Microsoft games; repair of consoles free of charge to prevent further disc scratching; and/or reimbursement for customers who have paid for an aftermarket repair solution.
BBC ''Watchdog'' investigation of Xbox 360 disc scratches (2009)
On March 23, 2009, the
BBC #REDIRECT BBC #REDIRECT BBC #REDIRECT BBC
Here i going to introduce about the best teacher of my life b BALAJI sir. He is the precious gift that I got befor 2yrs . How has helped and thought all the concept and made my success in the 10th board ex ...
's consumer interest programme ''
Watchdog
Watchdog or watch dog may refer to:
Animals
*Guard dog, a dog that barks to alert its owners of an intruder's presence
* Portuguese Watch Dog, Cão de Castro Laboreiro, a dog breed
* Moscow Watchdog, a breed of dog that was bred in the Soviet U ...
'' performed an investigation into how the console scratches its own discs, after Microsoft found no issues with multiple reportedly defective consoles. A sealed test, protected from any outside interference beyond accessing games, found no problems with either console. However, a further test which attempted to simulate normal household vibrations produced a disc scratch on the previously problematic console.
Currently, Microsoft still maintains that it is the user's fault when discs are damaged, because it "makes clear with multiple warnings not to move the console with the disc inside." It also maintains that only a minority of customers are affected by this issue. However, the company did not comment on the lab tests.
Other
November 2006 update
An update patch released on November 1, 2006 was reported to "
brick
A brick is a type of block used to build walls, pavements and other elements in masonry construction. Properly, the term ''brick'' denotes a block composed of dried clay, but is now also used informally to denote other chemically cured cons ...
" consoles, rendering them useless. The most obvious issue occurs after the installation of the patch, after which the console immediately reboots and shows an error message. Usually, error code E71 is shown during or directly after the booting animation.
In response to the November 2006 update error that "bricked" his console, a California man filed a
class action
A class action, also known as a class-action lawsuit, class suit, or representative action, is a type of lawsuit where one of the parties is a group of people who are represented collectively by a member or members of that group. The class actio ...
lawsuit against Microsoft in Washington federal court in early December 2006. The lawsuit seeks $5 million in damages and the free repair of any console rendered unusable by the update. This is the second such lawsuit filed against Microsoft, the first having been filed in December 2005, shortly after the 360's launch.
Following Microsoft's extension of the Xbox 360 warranty to a full year, from the previous 90 days, the California man's attorney confirmed to the Seattle Post Intelligencer that the lawsuit had been resolved under confidential terms.
Video failure
In mid 2007,
technology
Technology is the application of knowledge to reach practical goals in a specifiable and reproducible way. The word ''technology'' may also mean the product of such an endeavor. The use of technology is widely prevalent in medicine, science, ...
and
gaming
Gaming may refer to:
Games and sports
The act of playing games, as in:
* Legalized gambling, playing games of chance for money, often referred to in law as "gaming"
* Playing a role-playing game, in which players assume fictional roles
* Playin ...
blog
A blog (a truncation of "weblog") is a discussion or informational website published on the World Wide Web consisting of discrete, often informal diary-style text entries (posts). Posts are typically displayed in reverse chronological order ...
s began reporting about new problems with the Xbox 360 losing video output.
[Quilty Harper, Conrad]
Xbox 360 owners reporting blank video output issue
Engadget
''Engadget'' ( ) is a multilingual technology blog network with daily coverage of gadgets and consumer electronics. ''Engadget'' manages ten blogs four of which are written in English and six have international versions with independent editori ...
(June 24, 2007). Retrieved July 13, 2008.[Macarthy, Andrew]
Another Xbox 360 crisis? Users complain of video failure!
GamerSquad
(June 26, 2007). Retrieved July 13, 2008. The problems are characterized by a blank,
staticky, or
grayscale
In digital photography, computer-generated imagery, and colorimetry, a grayscale image is one in which the value of each pixel is a single sample representing only an ''amount'' of light; that is, it carries only intensity information. Graysca ...
video output with a proper functioning audio output and no flashing red lights on the console. The complete video failure is sometimes preceded by other graphical
glitch
A glitch is a short-lived fault in a system, such as a transient fault that corrects itself, making it difficult to troubleshoot. The term is particularly common in the computing and electronics industries, in circuit bending, as well as among ...
es such as an irregular saturation of green and/or red colors.
Others have complained about not being able to view certain movies/DVDs on their
HDTV
High-definition television (HD or HDTV) describes a television system which provides a substantially higher image resolution than the previous generation of technologies. The term has been used since 1936; in more recent times, it refers to the g ...
using the HDMI cable. This is likely caused by the HDTV being non-HDCP compliant.
Nyko Intercooler
The
Nyko Intercooler has been reported to have led to a general hardware failure in a number of consoles, as well as scorching of the power DC input.
Microsoft stated that the peripheral drains too much power from the console (the Intercooler power cord is installed between the Xbox 360 power supply and the console itself) and can cause faults to occur, and stated that consoles fitted with the peripheral will have their warranties null and void. Nyko released an updated Intercooler that uses its own power source. Nyko claims this problem no longer occurs with new versions of this cooler. However, Microsoft still considers it an unlicensed add-on and will void the warranty of machines showing signs of its use. There is no data available to indicate whether the Intercooler really does decrease the chance of hardware failure.
However, if the Intercooler fails, it can cause more overheating problems. The Intercooler can also melt itself onto the 360, melt the powercord inside of itself, or make itself extremely hard to remove.
"New Xbox Experience" update issues
On November 19, 2008, Microsoft released the "
New Xbox Experience
The Xbox system software is the operating system developed exclusively for the Xbox consoles. Across the four generations of Xbox consoles, the software has been based on a version of Microsoft Windows and incorporating DirectX features optimize ...
" (NXE). This update provided streaming Netflix capability and avatars; however, some users have reported the update has caused their consoles to not properly read optical media.
Others have reported that the update has disabled audio through
HDMI
High-Definition Multimedia Interface (HDMI) is a proprietary audio/video interface for transmitting uncompressed video data and compressed or uncompressed digital audio data from an HDMI-compliant source device, such as a display controller, ...
connections. A Microsoft spokesperson stated the company is "aware that a handful of Xbox LIVE users are experiencing audio issues, and are diligently monitoring this issue and working towards a solution." Microsoft released a patch on February 3, 2009 for the HDMI audio issues.
E74 error
![Error-code-e74](https://upload.wikimedia.org/wikipedia/commons/1/18/Error-code-e74.jpg)
An E74 error is indicated when the lower-right quadrant of the ring indicator flashes red and displays an error message in multiple languages: "System Error. Contact Xbox Customer Support", with the code E74 at the bottom. The error is caused by a failure in communication between the GPU and the
eDRAM
Embedded DRAM (eDRAM) is dynamic random-access memory (DRAM) integrated on the same die or multi-chip module (MCM) of an application-specific integrated circuit (ASIC) or microprocessor. eDRAM's cost-per-bit is higher when compared to equivalen ...
die on the GPU. This is usually due to a failure in the
flip chip
Flip chip, also known as controlled collapse chip connection or its abbreviation, C4, is a method for interconnecting dies such as semiconductor devices, IC chips, integrated passive devices and microelectromechanical systems (MEMS), to externa ...
connection of the dies to the substrate, or a failing GPU or eDRAM.
As of April 14, 2009, the E74 error is now covered by the three-year extended warranty, and customers who previously paid Microsoft for out-of-warranty service to correct the E74 error received a refund.
The E74 error has sometimes been described by many as a "Green Screen of Death" and a "Black Screen of Death" because early versions of these errors had an almost jet-black background with a
hue
In color theory, hue is one of the main properties (called Color appearance model#Color appearance parameters, color appearance parameters) of a color, defined technically in the CIECAM02 model as "the degree to which a Stimulus (physiology ...
of dark green. Later versions would show a completely jet-black background. Reports of impending Q4 red-light failure stem from users who report an abnormal display with poor, grainy video as well as black dots or artifacts appearing on the screen. Vertical green or red strokes on the screen can also indicate a video system malfunction, preceding the RROD or the E74 error. The Xbox website states on how to fix the error.
Secondary Error Code
Xbox 360 consoles which have a hardware failure will display a secondary error code by blinking a sequence of LEDs when the sync button is held down and the eject button is pressed four times.
The number of lights represents a digit from 0 to 3 (4 lights is 0). An error code of 0001 may represent a defect in the power supply, rather than the Xbox itself, or a short within the Xbox, or a blown capacitor.
See also
* ''
Microsoft Corp. v. Baker
''Microsoft Corp. v. Baker'', 582 U.S. ___ (2017), is a Supreme Court of the United States, United States Supreme Court case holding that United States courts of appeals, Federal courts of appeals lack jurisdiction to review a denial of class ce ...
'': U.S. Supreme Court case based on the problems
*
Blue Screen of Death
References
External links
*
{{DEFAULTSORT:Xbox 360 Technical Problems
Computer errors
Technical problems
Microsoft criticisms and controversies
Video game controversies