Press Ganey Associates is a

South Bend South Bend is a city in and the county seat of St. Joseph County, Indiana, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2020 census, the city had a total of 103,453 residents and is the fourt ...

Indiana Indiana () is a U.S. state in the Midwestern United States. It is the 38th-largest by area and the 17th-most populous of the 50 States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th s ...

-based

health care Health care or healthcare is the improvement of health via the prevention, diagnosis, treatment, amelioration or cure of disease, illness, injury, and other physical and mental impairments in people. Health care is delivered by health profe ...

company known for developing and distributing

patient satisfaction Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality, patient satisfaction is a performance indicator measured ...

survey Survey may refer to: Statistics and human research * Statistical survey, a method for collecting quantitative information about items in a population * Survey (human research), including opinion polls Spatial measurement * Surveying, the techniq ...

s. As of January 2017, its Medical Practice Survey was the most widely used

outpatient A patient is any recipient of health care services that are performed by healthcare professionals. The patient is most often ill or injured and in need of treatment by a physician, nurse, optometrist, dentist, veterinarian, or other health care ...

satisfaction survey in the

United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territorie ...

History

Press Ganey Associates was founded in 1985 by medical anthropologist Irwin Press and sociologist-statistician Rod Ganey, both of whom were then professors at the

University of Notre Dame The University of Notre Dame du Lac, known simply as Notre Dame ( ) or ND, is a private Catholic research university in Notre Dame, Indiana, outside the city of South Bend. French priest Edward Sorin founded the school in 1842. The main campu ...

. Over the next fifteen years, the company's client base, which initially consisted of only a few hospitals, grew steadily in size. In 1993,

Mel Hall Mel, Mels or MEL may refer to: Biology * Mouse erythroleukemia cell line (MEL) * National Herbarium of Victoria, a herbarium with the Index Herbariorum code MEL People * Mel (given name), the abbreviated version of several given names (including ...

began working at Press Ganey, and in 2001, he became its

CEO A chief executive officer (CEO), also known as a central executive officer (CEO), chief administrator officer (CAO) or just chief executive (CE), is one of a number of corporate executives charged with the management of an organization especially ...

. He remained the company's CEO until stepping down in 2012 to found the

Nashville Nashville is the capital city of the U.S. state of Tennessee and the seat of Davidson County. With a population of 689,447 at the 2020 U.S. census, Nashville is the most populous city in the state, 21st most-populous city in the U.S., and the ...

-based medical staffing firm SpecialtyCare. The

Center for Medicare and Medicaid Services The Centers for Medicare & Medicaid Services (CMS), is a federal agency within the United States Department of Health and Human Services (HHS) that administers the Medicare program and works in partnership with state governments to administer M ...

previously used Press Ganey's survey to measure patient satisfaction, but in 2012, after the survey was widely criticized, they replaced it with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). As of November 2016, Press Ganey's surveys are in use at more than 10,000 medical institutions. In 2020, Press Ganey acquired NarrativeDx, a patented

natural language processing Natural language processing (NLP) is an interdisciplinary subfield of linguistics, computer science, and artificial intelligence concerned with the interactions between computers and human language, in particular how to program computers to pro ...

platform built specifically for the language of healthcare. They also acquired Doctor.com, a digital platform in provider directories, online bookings and provider analysis. Press Ganey acquired SPH Analytics, a company providing customer experience measurement and engagement for the health insurance industry in May 2021. SPH deploys an analytical and predictive approach to measure and report the consumer experience. In April 2022, Press Ganey acquired the market research, customer experience and employee experience technology business, Forsta.

References

External links

* 1985 establishments in Indiana Health care companies established in 1985 American companies established in 1985 Companies based in St. Joseph County, Indiana {{Med-company-stub