Predictive Buying
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Predictive Buying is a marketing industry term describing the use of algorithmic
consumer analytics A consumer is a person or a group who intends to order, or uses purchased goods, products, or services primarily for personal, social, family, household and similar needs, who is not directly related to entrepreneurial or business activities. T ...
to predict future buying patterns. Predictive buying combines data mining with statistical analysis to predict what a customer wants to buy, and then present that customer with advertisements for that product.Scott, David Meerman (2007). The new rules of marketing and PR how to use news releases, blogs, podcasts,
viral marketing Viral marketing is a business strategy that uses existing social networks to promote a product mainly on various social media platforms. Its name refers to how consumers spread information about a product with other people, much in the same way tha ...
and online media to reach your buyers directly. Hoboken, N.J.: J. Wiley & Sons, Inc.. p. 162. .
It is a type of
targeted advertisement Targeted advertising is a form of advertising, including online advertising, that is directed towards an audience with certain traits, based on the product or person the advertiser is promoting. These traits can either be demographic with a focu ...
. Predictive marketing is used by websites such as
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and advertising publishers such as
Google Google LLC () is an American multinational technology company focusing on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics. ...
and
Facebook Facebook is an online social media and social networking service owned by American company Meta Platforms. Founded in 2004 by Mark Zuckerberg with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin M ...
.


Benefits

While
direct marketing Direct marketing is a form of communicating an offer, where organizations communicate directly to a pre-selected customer and supply a method for a direct response. Among practitioners, it is also known as ''direct response marketing''. B ...
(displaying the same promotional material to ''all'' consumers) and content-relevant ads (showing promotional material related to the content of an article) are both personal advertisements, they are independent of the particular consumer. Promoters of predictive marketing argue that it increases purchases by predicting what a consumer wants to buy and then showing them adverts for that. Even if the consumer does not know of a product's existence, predictive buying technology can, through an analysis of the consumer's interactions on other websites, purchase history and other factors, bring that product to the consumer's attention.


Criticism

The statistical nature of predictive buying means it will never match perfectly every time - some advertising space will be taken up with adverts that do not work. The reduction of this mismatch rate is one of the key goals of an advertisement firm. The amount of mismatch also increases the less information is available to predict from. Critics, such as
Cory Doctorow Cory Efram Doctorow (; born July 17, 1971) is a Canadian-British blogger, journalist, and science fiction author who served as co-editor of the blog ''Boing Boing''. He is an activist in favour of liberalising copyright laws and a proponent of ...
, have pointed out that this mismatch creates a sort of arms race between marketing firms - who try and collect more and more data to further improve their predictions - and consumers, who over time learn to ignore or become desensitized to adverts. Eventually, the amount of data collected requires expensive processing infrastructure -
data center A data center (American English) or data centre (British English)See spelling differences. is a building, a dedicated space within a building, or a group of buildings used to house computer systems and associated components, such as telecommunic ...
s - and this drives the market towards
concentration In chemistry, concentration is the abundance of a constituent divided by the total volume of a mixture. Several types of mathematical description can be distinguished: '' mass concentration'', ''molar concentration'', ''number concentration'', an ...
in a few large firms. The more data is collected, the more personally valuable data is collected and additionally the greater the effects of a
data breach A data breach is a security violation, in which sensitive, protected or confidential data is copied, transmitted, viewed, stolen or used by an individual unauthorized to do so. Other terms are unintentional information disclosure, data leak, info ...
. There are also concerns about
consumer privacy Consumer privacy is information privacy as it relates to the consumers of products and services. A variety of social, legal and political issues arise from the interaction of the public's potential expectation of privacy and the collection and di ...
. For the business owner, the consequences of this arms race are that most of the money that is spent on predictive marketing will be wasted because, like all advertisements, they will be ignored. However, the money wasted on predictive marketing is higher than the money wasted on content-relevant adverts (for example), because predictive marketing firms charge a premium for their increased data collection and more complicated processing in exchange for purportedly improved marketing results.


References

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