P and R measures are the
statistics
Statistics (from German language, German: ''wikt:Statistik#German, Statistik'', "description of a State (polity), state, a country") is the discipline that concerns the collection, organization, analysis, interpretation, and presentation of ...
used to evaluate the
efficiency
Efficiency is the often measurable ability to avoid wasting materials, energy, efforts, money, and time in doing something or in producing a desired result. In a more general sense, it is the ability to do things well, successfully, and without ...
and
effectiveness
Effectiveness is the capability of producing a desired result or the ability to produce desired output. When something is deemed effective, it means it has an intended or expected outcome, or produces a deep, vivid impression.
Etymology
The ori ...
of
business process
A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a parti ...
es, particularly automated business processes.
The P measures are the ''process'' measures – these statistics that record the number of times things occur. Examples include:
* the
number
A number is a mathematical object used to count, measure, and label. The original examples are the natural numbers 1, 2, 3, 4, and so forth. Numbers can be represented in language with number words. More universally, individual numbers c ...
of times an
error loop is used
* the number of times an approval loop is used
* the
average
In ordinary language, an average is a single number taken as representative of a list of numbers, usually the sum of the numbers divided by how many numbers are in the list (the arithmetic mean). For example, the average of the numbers 2, 3, 4, 7, ...
time to complete a particular task in the process
and show how efficient the process is.
The R measures are the ''results'' measures – these statistics record the 'outcomes' of the process. Examples include:
* the number of occasions when the process completed correctly
* the number of times rejections occurred
* the number of times approval was not given
and show how effective the process is.
Business process management
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