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An ombudsman (, also ,), ombud, ombuds, ombudswoman, ombudsperson or public advocate is an official who is usually appointed by the government or by parliament (usually with a significant degree of independence) to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of people's rights. At the national level, most ombudsmen have a wide mandate to deal with the entire public sector, and sometimes also elements of the private sector (for example, contracted service providers). In some cases, there is a more restricted mandate, for example with particular sectors of society. More recent developments have included the creation of specialized children's ombudsmen. In some countries, an inspector general, citizen advocate or other official may have duties similar to those of a national ombudsman and may also be appointed by a legislature. Below the national level, an ombudsman may be appointed by a state, local, or municipal government. Unofficial ombudsmen may be appointed by, or even work for, a corporation such as a utility supplier, newspaper, NGO, or professional regulatory body. In some jurisdictions an ombudsman charged with handling concerns about national government is more formally referred to as the "parliamentary commissioner" (e.g. the United Kingdom Parliamentary Commissioner for Administration, and the Western Australian state Ombudsman). In many countries where the ombudsman's responsibility includes protecting human rights, the ombudsman is recognized as the national human rights institution. The post of ombudsman had by the end of the 20th century been instituted by most governments and by some intergovernmental organizations such as the
European Union The European Union (EU) is a supranational union, supranational political union, political and economic union of Member state of the European Union, member states that are located primarily in Europe, Europe. The union has a total area of ...
.


Origins and etymology

A prototype of an ombudsman may have flourished in China during the
Qin Dynasty The Qin dynasty ( ; zh, c=秦朝, p=Qín cháo, w=), or Ch'in dynasty in Wade–Giles romanization ( zh, c=, p=, w=Ch'in ch'ao), was the first dynasty of Imperial China. Named for its heartland in Qin state (modern Gansu and Shaanxi), ...
(221 BC), and later in
Korea Korea ( ko, 한국, or , ) is a peninsular region in East Asia. Since 1945, it has been divided at or near the 38th parallel, with North Korea (Democratic People's Republic of Korea) comprising its northern half and South Korea (Republic ...
during the
Joseon Dynasty Joseon (; ; Middle Korean: 됴ᇢ〯션〮 Dyǒw syéon or 됴ᇢ〯션〯 Dyǒw syěon), officially the Great Joseon (; ), was the last dynastic kingdom of Korea, lasting just over 500 years. It was founded by Yi Seong-gye in July 1392 and r ...
. The position of secret royal inspector, or (, ) was unique to the Joseon Dynasty, where an undercover official directly appointed by the king was sent to local provinces to monitor government officials and look after the populace while travelling incognito. The Roman Tribune had some similar roles, with power to veto acts that infringed upon the
Plebeians In ancient Rome, the plebeians (also called plebs) were the general body of free Roman citizens who were not patricians, as determined by the census, or in other words " commoners". Both classes were hereditary. Etymology The precise origins ...
. Another precursor to the ombudsman was the () which appears to go back to the second
caliph A caliphate or khilāfah ( ar, خِلَافَة, ) is an institution or public office under the leadership of an Islamic steward with the title of caliph (; ar, خَلِيفَة , ), a person considered a political-religious successor to th ...
,
Umar ʿUmar ibn al-Khaṭṭāb ( ar, عمر بن الخطاب, also spelled Omar, ) was the second Rashidun caliph, ruling from August 634 until his assassination in 644. He succeeded Abu Bakr () as the second caliph of the Rashidun Caliphate ...
(634–644), and the concept of (). They were also attested in Siam, India, the
Liao dynasty The Liao dynasty (; Khitan: ''Mos Jælud''; ), also known as the Khitan Empire (Khitan: ''Mos diau-d kitai huldʒi gur''), officially the Great Liao (), was an imperial dynasty of China that existed between 916 and 1125, ruled by the Yelü ...
(Khitan Empire), Japan, and China. An indigenous Swedish, Norwegian, and Danish term, is etymologically rooted in the
Old Norse Old Norse, Old Nordic, or Old Scandinavian, is a stage of development of North Germanic dialects before their final divergence into separate Nordic languages. Old Norse was spoken by inhabitants of Scandinavia and their overseas settlement ...
word , essentially meaning 'representative' (with the word ''/'' meaning 'proxy', 'attorney'; that is, someone who is authorized to act for someone else, a meaning it still has in the Scandinavian languages). In the Danish Law of Jutland from 1241, the term is and concretely means a royal civil servant in a hundred. From 1552, it is also used in other Nordic languages such as the Icelandic and Faroese , the Norwegian /, and the Swedish (). The general meaning was and is approximately 'a man representing (someone)' (i.e., a representative) or 'a man with a commission (from someone)' (a commissioner). The Swedish-speaking minority in Finland uses the Swedish terminology. The various forms of the suffix , , et cetera, are just the forms the common Germanic word represented by the
English English usually refers to: * English language * English people English may also refer to: Peoples, culture, and language * ''English'', an adjective for something of, from, or related to England ** English national ...
word ''man'' have in the various languages. Thus, the modern plural form ''ombudsmen'' of the English borrowed word ''ombudsman'' is likely; but so was Emily O'Reilly's mild protest when she first was elected as the Ombudsman of
Ireland Ireland ( ; ga, Éire ; Ulster-Scots: ) is an island in the North Atlantic Ocean, in north-western Europe. It is separated from Great Britain to its east by the North Channel, the Irish Sea, and St George's Channel. Ireland is the s ...
: ::I will be an ombudswoman, but will have no difficulty in being referred to as either. Use of the term in its modern use began in Norway, and was followed by Sweden with the Swedish Parliamentary Ombudsman instituted by the Instrument of Government of 1809, to safeguard the rights of citizens by establishing a supervisory agency independent of the executive branch. The predecessor of the Swedish Parliamentary Ombudsman was the Office of Supreme Ombudsman (), which was established by the Swedish King, Charles XII, in 1713. Charles XII was in exile in
Turkey Turkey ( tr, Türkiye ), officially the Republic of Türkiye ( tr, Türkiye Cumhuriyeti, links=no ), is a transcontinental country located mainly on the Anatolian Peninsula in Western Asia, with a small portion on the Balkan Peninsula ...
and needed a representative in Sweden to ensure that judges and civil servants acted in accordance with the laws and with their duties. If they did not do so, the Supreme Ombudsman had the right to prosecute them for negligence. In 1719 the Swedish Office of Supreme Ombudsman became the Chancellor of Justice. The
Parliamentary Ombudsman Parliamentary Ombudsman ( fi, Eduskunnan oikeusasiamies, sv, Riksdagens ombudsman, is, Umboðsmaður Alþingis, da, Folketingets Ombudsmand, no, Sivilombudet) is the name of the principal ombudsman institutions in Finland, Iceland, Denmark, ...
was established in 1809 by the Swedish Riksdag, as a parallel institution to the still-present Chancellor of Justice, reflecting the concept of
separation of powers Separation of powers refers to the division of a state's government into branches, each with separate, independent powers and responsibilities, so that the powers of one branch are not in conflict with those of the other branches. The typi ...
as developed by
Montesquieu Charles Louis de Secondat, Baron de La Brède et de Montesquieu (; ; 18 January 168910 February 1755), generally referred to as simply Montesquieu, was a French judge, man of letters, historian, and political philosopher. He is the princi ...
. The Parliamentary Ombudsman is the institution that the Scandinavian countries subsequently developed into its contemporary form, and which subsequently has been adopted in many other parts of the world. The word ombudsman and its specific meaning have since been adopted in various languages, such as Dutch. The German language uses , and . Notable exceptions are French, Italian, Spanish and Finnish, which use translations instead. Modern variations of this term include ''ombud'', ''ombuds'', ''ombudsperson'', or ''ombudswoman'', and the conventional English plural is ''ombudsmen''. In Nigeria, the ombudsman is known as the ''Public Complaints Commission'' or the ''ombudsman''.


In politics

In general, an ombudsman is a state official appointed to provide a check on government activity in the interests of the citizen and to oversee the investigation of complaints of improper government activity against the citizen. If the ombudsman finds a complaint to be substantiated, the problem may get rectified, or an ombudsman report is published making recommendations for change. Further redress depends on the laws of the country concerned, but this typically involves financial compensation. Ombudsmen in most countries do not have the power to initiate legal proceedings or prosecution on the grounds of a complaint. This role is sometimes referred to as a "tribunician" role, and has been traditionally fulfilled by elected representatives – the term refers to the ancient Roman " tribunes of the plebeians" (), whose role was to intercede in the political process on behalf of common citizens. The major advantage of an ombudsman is that he or she examines complaints from outside the offending state institution, thus avoiding the conflicts of interest inherent in self-policing. However, the ombudsman system relies heavily on the selection of an appropriate individual for the office, and on the cooperation of at least some effective official from within the apparatus of the state. The institution has also been criticized: "Ombudsmen are relics of absolutism, designed to iron out the worst excesses of administrative arbitrariness while keeping the power structures intact."


In organizations

Many private companies, universities, non-profit organisations and government agencies also have an ombudsman (or an ombuds office) to serve internal employees, and managers and/or other constituencies. These ombudsman roles are structured to function independently, by reporting to the CEO or board of directors, and according to International Ombudsman Association (IOA) Standards of Practice they do not have any other role in the organisation. Organisational ombudsmen often receive more complaints than alternative procedures such as anonymous hot-lines. Since the 1960s, the profession has grown in the United States, and Canada, particularly in corporations, universities and government agencies. The organizational ombudsman works as a designated neutral party, one who is high-ranking in an organization, but who is not part of executive management. Using an alternative dispute resolution (ADR) or ''appropriate'' dispute resolution approach, an organisational ombudsman can provide options to
whistleblower A whistleblower (also written as whistle-blower or whistle blower) is a person, often an employee, who reveals information about activity within a private or public organization that is deemed illegal, immoral, illicit, unsafe or fraudulent. Whi ...
s or employees and managers with ethical concerns; provide coaching, shuttle diplomacy, generic solutions (meaning a solution which protects the identity of one individual by applying to a class of people, rather than just for the one individual) and mediation for conflicts; track problem areas; and make recommendations for changes to policies or procedures in support of orderly systems change.


Ombudsman services by country

For specific ombudspersons or commissioners for children or young people, also see Children's ombudsman#Children's Ombudsman services by country.


Albania

The People's Advocate (ombudsman) of the Republic of Albania ( sq, Avokati i Popullit) was envisaged in Chapter VI of the
Albanian Constitution The present Constitution of the Republic of Albania ( sq, Kushtetuta e Republikës së Shqipërisë) was adopted by the Parliament of Albania on 21 October 1998 and certified by presidential decree on 28 November 1998, following a failed referendu ...
approved in November 1998 (articles 60–63 and 134). Article 60 states that "The People's Advocate defends the rights, freedoms and lawful interests of individuals from unlawful or improper actions or failures to act of the organs of public administration." The
Parliament In modern politics, and history, a parliament is a legislative body of government. Generally, a modern parliament has three functions: representing the electorate, making laws, and overseeing the government via hearings and inquiries. Th ...
passed the Law on the People's Advocate, Law No. 8454, in February 1999. The People's Advocate is elected by three-fifths of all members of the Assembly for a five-year period, with the right of re-election. The Law has since been amended by Law No. 8600, of 10 April 2000, and Law No. 9398, of 12 May 2005. The current Ombudsman is Erinda Ballanca, elected on 22 May 2017, succeeding Igli Totozani, elected on 23 December 2011, and Dr Emir Dobjani who had served since February 2000.


Andorra

In the
Principality of Andorra , image_flag = Flag of Andorra.svg , image_coat = Coat of arms of Andorra.svg , symbol_type = Coat of arms , national_motto = la, Virtus Unita Fortior, label=none ( Latin)"United virtue is str ...
, the ombudsman is called .


Argentina

The (''The People's Defender of The Nation of
Argentina Argentina (), officially the Argentine Republic ( es, link=no, República Argentina), is a country in the southern half of South America. Argentina covers an area of , making it the List of South American countries by area, second-largest ...
''), established in Article 86 of the
Constitution A constitution is the aggregate of fundamental principles or established precedents that constitute the legal basis of a polity, organisation or other type of entity and commonly determine how that entity is to be governed. When these pr ...
, is an independent body related to the Argentine National Congress with functional autonomy, as it does not receive instructions from any authority and enjoys same immunities and privileges as a legislator. The principal functions are, first, the defense of
human rights Human rights are moral principles or normsJames Nickel, with assistance from Thomas Pogge, M.B.E. Smith, and Leif Wenar, 13 December 2013, Stanford Encyclopedia of PhilosophyHuman Rights Retrieved 14 August 2014 for certain standards of hu ...
and other rights, guarantees and interests protected by the Constitution, to acts or omissions of
public administration Public Administration (a form of governance) or Public Policy and Administration (an academic discipline) is the implementation of public policy, administration of government establishment ( public governance), management of non-profit es ...
, and secondly, the control of public administrative functions. By law, the Defender should be elected by the vote of 2/3 of the members present in each branch of Congress for a period of five years and may be reappointed. However, no replacement was elected to fill the position, when the period of office ran out for the last person actually holding the office, Eduardo René Mondino, in 2008. Thus, the position has been vacant since 2009.


Armenia

The office of the Human Rights Defender, or Ombudsman, of
Armenia Armenia (), , group=pron officially the Republic of Armenia,, is a landlocked country in the Armenian Highlands of Western Asia.The UNbr>classification of world regions places Armenia in Western Asia; the CIA World Factbook , , and ''O ...
was created through legislation in October 2003. The Human Rights Defender describes the goal of the office as the protection and restoration of human rights and fundamental freedoms. It also receives citizen complaints against state and local officials. In February 2004,
Larisa Alaverdyan Larisa Alaverdyan ( hy, Լարիսա Ալավերդյան; born 21 September 1943), is an Armenian pedagogue and politician who served as the first Human Rights Defender of Armenia (Ombudsman), member of the National Assembly between 2007 and 201 ...
was appointed to the office by presidential decree. The second ombudsman was
Armen Harutyunyan Armen Harutyunyan ( hy, Արմեն Հարությունյան; born 1964) is the former ombudsman of Armenia and Regional Representative of the UN High Commissioner for Human Rights in Central Asia. He took office in February 2011. In 2015, he w ...
, who was elected by the
National Assembly In politics, a national assembly is either a unicameral legislature, the lower house of a bicameral legislature, or both houses of a bicameral legislature together. In the English language it generally means "an assembly composed of the r ...
under article 83.1 of the
Constitution A constitution is the aggregate of fundamental principles or established precedents that constitute the legal basis of a polity, organisation or other type of entity and commonly determine how that entity is to be governed. When these pr ...
on 17 February 2006, obtaining more than 3/5 votes of deputies. Karen Andreasyan was the third Human Rights Defender of Armenia. On 2 March 2011, the National Assembly elected the new Ombudsman, with 83 parliamentarians voting for and 13 against. Karen Andreasyan assumed his responsibilities as Human Rights Defender of Armenia on 3 March 2011. The fourth Ombudsman, Arman Tatoyan, was elected by the National Assembly in February 2016. Tatoyan was the former deputy Minister of Justice. Since 24 January 2022, Kristinne Grigoryan was elected as the fifth Human Rights Defender of Armenia by the National Assembly.


Australia

The first ombudsman created in Australia was the Western Australian Ombudsman in 1971, followed shortly by the South Australian Ombudsman in 1972 and the Victorian Ombudsman in 1973. The Commonwealth Ombudsman in
Australia Australia, officially the Commonwealth of Australia, is a sovereign country comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands. With an area of , Australia is the largest country by ...
was established in 1976. The Ombudsman can investigate complaints about the actions and decisions of Australian Government departments and agencies, the services delivered by most private contractors for the
Australian Government The Australian Government, also known as the Commonwealth Government, is the national government of Australia, a federal parliamentary constitutional monarchy. Like other Westminster-style systems of government, the Australian Governmen ...
, and oversee complaint investigations conducted by the Australian Federal Police. There are also ombudsman agencies in each state, a number of industry based ombudsmen, children's commissioners and many other complaint-handling and review agencies, as detailed in the main article.


Austria

The three-member Ombudsman Board (german: Volksanwaltschaft, literally People's Representative) was created in 1977 as an independent authority monitoring
Austria Austria, , bar, Östareich officially the Republic of Austria, is a country in the southern part of Central Europe, lying in the Eastern Alps. It is a federation of nine states, one of which is the capital, Vienna, the most populous ...
's entire public administration. It checks the legality of decisions by authorities and examines possible cases of maladministration. The members are appointed by
parliament In modern politics, and history, a parliament is a legislative body of government. Generally, a modern parliament has three functions: representing the electorate, making laws, and overseeing the government via hearings and inquiries. Th ...
for six-year terms. There are also children's ombudsman offices.


Azerbaijan

The Commissioner for Human Rights (Ombudsman) of the Republic of Azerbaijan is also the country's national human rights institution, accredited with A status by the International Co-ordinating Committee of NHRIs. The first ombudsman, Elmira Süleymanova, was elected by the Parliament on 2 July 2002, and was reappointed in 2010 for a second term. Suleymanova (born 1937), formerly a professor of chemistry, had been active in the women's movement in Azerbaijan. In 2022, she will have been in office for 20 years. According to many international organizations and publications, Azerbaijan is one of the worst countries for journalists and human rights defenders in the world. The ombudsman's office has been criticized for turning a blind eye to complaints of torture and oppression of activists and the opposition.


Barbados

Under the Ombudsman Act 1980, the Ombudsman of Barbados is appointed by the Governor-General with the approval of both houses of the legislature. The current Ombudsman of
Barbados Barbados is an island country in the Lesser Antilles of the West Indies, in the Caribbean region of the Americas, and the most easterly of the Caribbean Islands. It occupies an area of and has a population of about 287,000 (2019 estima ...
is Valton Bend, a former
Magistrate The term magistrate is used in a variety of systems of governments and laws to refer to a civilian officer who administers the law. In ancient Rome, a '' magistratus'' was one of the highest ranking government officers, and possessed both judic ...
.


Bahrain

The Bahraini Ombudsman (Arabic: ) is an independent secretariat, financially and administratively, in the
Ministry of the Interior An interior ministry (sometimes called a ministry of internal affairs or ministry of home affairs) is a government department that is responsible for internal affairs. Lists of current ministries of internal affairs Named "ministry" * Ministr ...
of
Bahrain Bahrain ( ; ; ar, البحرين, al-Bahrayn, locally ), officially the Kingdom of Bahrain, ' is an island country in Western Asia. It is situated on the Persian Gulf, and comprises a small archipelago made up of 50 natural islands and a ...
established to ensure compliance with professional standards of policing set forth in the Code of Conduct for the Police, as well as in the administrative regulations governing the performance of civil servants. It operates within a general framework that includes respect for human rights and the consolidation of justice, the rule of law and the public confidence, in line with Recommendation 1717 and Recommendation 1722 Paragraph (d) in the report by the
Bahrain Independent Commission of Inquiry The Bahrain Independent Commission of Inquiry (BICI), also known locally in Bahrain as the Bassiouni Commission, was established by the King of Bahrain on 29 June 2011''Bahrain News Agency''" HM King Hamad Sets up Royal Independent Investigation co ...
(BICI). The Ombudsman assumes its authority and mission in full independence with respect to the complaints it receives against any civilian or public security personnel in the Ministry of the Interior of Bahrain for alleged criminal offense because of, during or as result of their scope of responsibilities. In addition, the Ombudsman informs the competent authority in the Ministry of the Interior of Bahrain to take disciplinary action against violators employed by the ministry. It also informs the public prosecutor in the cases that constitute criminal offenses. It updates both the complainant and the defendant about the steps taken to investigate the complaints and the conclusions of the investigations.


Belgium

Belgium Belgium, ; french: Belgique ; german: Belgien officially the Kingdom of Belgium, is a country in Northwestern Europe. The country is bordered by the Netherlands to the north, Germany to the east, Luxembourg to the southeast, France to ...
has one federal and four regional statutory ombudsman agencies, all covering the normal range of complaint-handling, investigation and mediation within the respective jurisdictions of their founding legislature. * The office dealing with complaints against the federal authorities is the Federal Ombudsman ( nl, de federale Ombudsman, french: le Médiateur fédéral, german: der föderale Ombudsmann). The office was established in 1997. * The Vlaamse Ombudsdienst () was established by the Flemish Parliament by decree of 7 July 1998 (the ). * The Walloon Ombudsman (), established by decree of the Walloon Parliament of 22 December 1994, seeks to help any person, natural or legal, who is experiencing difficulties with the Walloon regional authorities to arrive at a solution without litigation. * The French Community Ombudsman (), created by the Parliament of the French Community by decree of 20 June 2002, is responsible for handling complaints of citizens who encounter a problem with any administrative unit of the French Community. Its mission is to promote dialogue between the citizen and the administration concerned. * In the smallest linguistic region, the Ombudsman of the German-Speaking Community () was created by decree of 26 May 2009. This requires the Ombudsman to mediate between citizens and administrative authorities and seek alternative way to resolve conflicts, to settle disputes and, in some cases, to avoid litigation. In its plenary session of 17 May 2010, the Parliament of the German-speaking Community appointed Cedric Langer for a term of six years as the first Ombudsman. Belgium also has separate children's commissioners for the French and Flemish communities. There is a Pensions Ombudsman service (, , ) at the federal level.


Bermuda

The Office of the Ombudsman for Bermuda was established by the
Bermuda ) , anthem = "God Save the King" , song_type = National song , song = "Hail to Bermuda" , image_map = , map_caption = , image_map2 = , mapsize2 = , map_caption2 = , subdivision_type = Sovereign state , subdivision_name = , es ...
Constitution and is governed by the Ombudsman Act 2004. The first National Ombudsman for Bermuda, Arlene Brock, was appointed on 1 August 2005 by the
Governor A governor is an administrative leader and head of a polity or political region, ranking under the head of state and in some cases, such as governors-general, as the head of state's official representative. Depending on the type of political ...
after consultation with the Premier who first consulted with the Opposition Leader. The Ombudsman investigates complaints about the administrative actions of Public Authorities, including Government Departments, Boards and Bodies established or funded by the
Legislature A legislature is an assembly with the authority to make laws for a political entity such as a country or city. They are often contrasted with the executive and judicial powers of government. Laws enacted by legislatures are usually known ...
.


Bosnia and Herzegovina

The Institution of Human Rights Ombudsman/Ombudsmen of
Bosnia and Herzegovina Bosnia and Herzegovina ( sh, / , ), abbreviated BiH () or B&H, sometimes called Bosnia–Herzegovina and often known informally as Bosnia, is a country at the crossroads of south and southeast Europe, located in the Balkans. Bosnia and ...
is also the country's UN-accredited national human rights institution. It was created by law in 2004. While the ombudsman's Child Rights Section is a member of the Children's Ombudsman network, there is a separate children's ombudsman in
Republika Srpska Republika Srpska ( sr-Cyrl, Република Српска, lit=Serb Republic, also known as Republic of Srpska, ) is one of the two entities of Bosnia and Herzegovina, the other being the Federation of Bosnia and Herzegovina. It is located ...
.


Brazil

In
Brazil Brazil ( pt, Brasil; ), officially the Federative Republic of Brazil (Portuguese: ), is the largest country in both South America and Latin America. At and with over 217 million people, Brazil is the world's fifth-largest country by area ...
the (Public Ministry) plays the role of ombudsman. It is an independent entity that, according to the Constitution, has the function of ensuring the effective respect of Public Authorities, public services of relevance and the rights guaranteed in the Constitution, promoting the necessary measures to guarantee them.


Bulgaria

The Ombudsman of the Republic of Bulgaria ( bg, Омбудсман на Република България, ) is the national human rights institution, in addition to the normal range of functions in relation to maladministration. The institution was created as the 'Citizen's Defender' (, ) in 1998 but the first Ombudsman was elected in April 2005. Since 3 September 2019 the office has been held by Diana Kovacheva. There are also regional ombudsmen (Citizen's Mediators, , ) in most parts of the country.


Canada

In
Canada Canada is a country in North America. Its ten provinces and three territories extend from the Atlantic Ocean to the Pacific Ocean and northward into the Arctic Ocean, covering over , making it the world's second-largest country by to ...
, ombudsman offices are present in most departments of the federal government, in many provincial and municipal governments as well as in Crown Corporations such as CBC and
Canada Post Canada Post Corporation (french: Société canadienne des postes), trading as Canada Post (french: Postes Canada), is a Crown corporation that functions as the primary postal operator in Canada. Originally known as Royal Mail Canada (the operat ...
. There is an Ombudsman for the Department of National Defence and the Canadian Forces, an Office of the Procurement Ombudsman, an Office for the Ombudsman for the Victims of Crimes, an Office of the Taxpayers' Ombudsperson and an Office of the Veterans Ombudsman. There are also several independent ombuds offices in Canada, including the Ombudsman for Banking Services and Investments and various child advocate offices. While Canada has no single national legislative ombudsman, nine Canadian provinces and one territory have parliamentary ombudsmen (sometimes called "citizens' protector" or "citizens' representative") in the classical/legislative tradition, who oversee the provincial government and receive and investigate public complaints. They are: * Alberta Ombudsman, established 1967; * Office of the Ombudsperson, British Columbia; * Ombudsman Manitoba, established 1970; * New Brunswick Ombudsman's Office, established 1967; * Citizens' Representative of Newfoundland and Labrador; * Nova Scotia Office of the Ombudsman, established 1970; * Ontario Ombudsman, established 1975 * Ontario Patient Ombudsman, established 2015 * Quebec Ombudsman (french: Le Protecteur du citoyen), established 1968; * Ombudsman Saskatchewan, established 1972; * Office of the Yukon Ombudsman and Information & Privacy Commissioner; and * Ombudsperson Prince Edward Island, established 2022.


Chile

Chile Chile, officially the Republic of Chile, is a country in the western part of South America. It is the southernmost country in the world, and the closest to Antarctica, occupying a long and narrow strip of land between the Andes to the eas ...
remains in 2012 the only country in
South America South America is a continent entirely in the Western Hemisphere and mostly in the Southern Hemisphere, with a relatively small portion in the Northern Hemisphere at the northern tip of the continent. It can also be described as the sou ...
without a national ombudsman office, although one was envisaged in a constitutional reform proposed in the Senate by the President in 2000.http://www.atinachile.cl/node/19760 Spanish, retrieved 30 December 2011 Indeed, Chile is not listed as having an ombudsman on the website of the Ibero-American Federation of Ombudsmen. There exists, however, a , or 'Chilean Ombudsman Chapter', an organisation lobbying for the introduction of a national ombudsman. Some other public bodies, such as the National Institute of Human Rights () or the Transparency Council (), have quasi-ombudsman functions, in that their statutes allow them to appeal to the legislature and judiciary for protection and development of fundamental rights. However, unlike many other ombudsman agencies, they do not have constitutional status, but were created by ordinary statutes.


Colombia

The People's Defender ( es, Defensoría del Pueblo) or Ombudsman's Office of Colombia is the national agency in charge of overseeing the protection of civil and
human rights Human rights are moral principles or normsJames Nickel, with assistance from Thomas Pogge, M.B.E. Smith, and Leif Wenar, 13 December 2013, Stanford Encyclopedia of PhilosophyHuman Rights Retrieved 14 August 2014 for certain standards of hu ...
within the legal framework of the state of
Colombia Colombia (, ; ), officially the Republic of Colombia, is a country in South America with insular regions in North America—near Nicaragua's Caribbean coast—as well as in the Pacific Ocean. The Colombian mainland is bordered by the ...
.


Costa Rica

The ombudsman office in
Costa Rica Costa Rica (, ; ; literally "Rich Coast"), officially the Republic of Costa Rica ( es, República de Costa Rica), is a country in the Central American region of North America, bordered by Nicaragua to the north, the Caribbean Sea to the no ...
, which is also the national human rights institution, is unique in bearing the name Defender of the Inhabitants ( es, Defensoría de los Habitantes). In 1993 it absorbed a former children's ombudsman office.


Cyprus

The Commissioner for Administration ( el, Γραφείο Επιτρόπου Διοικήσεως), usually referred to as the Ombudsman, is an Independent Authority in
Cyprus Cyprus ; tr, Kıbrıs (), officially the Republic of Cyprus,, , lit: Republic of Cyprus is an island country located south of the Anatolian Peninsula in the eastern Mediterranean Sea. Its continental position is disputed; while it is ...
and was established on 15 March 1991. The office is currently held by Maria Stylianou-Lottides. There is also a Commissioner for Children's Rights.


Czech Republic

The Public Defender of Rights ( cz, Veřejný ochránce práv) of the
Czech Republic The Czech Republic, or simply Czechia, is a landlocked country in Central Europe. Historically known as Bohemia, it is bordered by Austria to the south, Germany to the west, Poland to the northeast, and Slovakia to the southeast. The ...
is more frequently referred to simply as ''ombudsman''. The office was established in 1999. It has the traditional ombudsman role of mediating between complainants and officials in public bodies, but has no direct means or mechanisms of enforcement. Should the relevant body fail to provide a remedy, the ombudsman may refer the matter to the government. Following the death in office of the first ever Czech ombudsman, Otakar Motejl, in May 2010, former Constitutional Court judge Pavel Varvařovský was elected to the office by the lower house of parliament in September 2010. After his resignation in December 2013, Anna Šabatová, a deputy-ombudswoman from 2001 to 2007, was elected and sworn to the office in February 2014.


Denmark

* The Parliamentary Ombudsman ( da, Folketingets Ombudsmand) was established in
Denmark ) , song = ( en, "King Christian stood by the lofty mast") , song_type = National and royal anthem , image_map = EU-Denmark.svg , map_caption = , subdivision_type = Sovereign state , subdivision_name = Kingdom of Denmark , establish ...
in 1955 to investigate complaints brought by an individual or ex officio in all matters relating to public governance, including maladministration by central or local authorities, on a case-by-case basis and on a general scale. The ombudsman's main areas of expertise include
administrative law Administrative law is the division of law that governs the activities of executive branch agencies of government. Administrative law concerns executive branch rule making (executive branch rules are generally referred to as " regulations"), ...
;
constitutional law Constitutional law is a body of law which defines the role, powers, and structure of different entities within a state, namely, the executive, the parliament or legislature, and the judiciary; as well as the basic rights of citizens and, in fe ...
; the rights of inmates in correction facilities; and
access to information Access may refer to: Companies and organizations * ACCESS (Australia), an Australian youth network * Access (credit card), a former credit card in the United Kingdom * Access Co., a Japanese software company * Access Healthcare, an Indian BPO s ...
. The ombudsman is appointed by the
Parliament of Denmark The Folketing ( da, Folketinget, ; ), also known as the Parliament of Denmark or the Danish Parliament in English, is the unicameral national legislature ( parliament) of the Kingdom of Denmark— Denmark proper together with the Faroe Island ...
. * The Consumer Ombudsman () was established in 1974 to ensure that the consumer protection and marketing rules are complied with by private undertakings. The ombudsman can ultimately institute legal proceedings before the Copenhagen Maritime and Commercial Court. * In February 2011 the Danish government turned down a request from a United Nations committee to create the position of Ombudsman for Children (). The government instead opted to create a specialized "children's office" () as a part of the existing Ombudsman institution. (Also note that the highest representatives of the Danish government in the
Faroe Islands The Faroe Islands ( ), or simply the Faroes ( fo, Føroyar ; da, Færøerne ), are a North Atlantic island group and an autonomous territory of the Kingdom of Denmark. They are located north-northwest of Scotland, and about halfway bet ...
and
Greenland Greenland ( kl, Kalaallit Nunaat, ; da, Grønland, ) is an island country in North America that is part of the Kingdom of Denmark. It is located between the Arctic and Atlantic oceans, east of the Canadian Arctic Archipelago. Greenland ...
, are called Royal Ombudsmen () since 1948 and 1979, respectively. However, here the word is used more in its older general meaning of ''
commissioner A commissioner (commonly abbreviated as Comm'r) is, in principle, a member of a commission or an individual who has been given a commission (official charge or authority to do something). In practice, the title of commissioner has evolved to in ...
''. See
High Commission of Denmark, Tórshavn The High Commission of Denmark in the Faroe Islands ( fo, Ríkisumboðið í Føroyum, da, Rigsombuddet på Færøerne) is a Danish institution in the Faroe Islands. The High Commissioner represents the crown and the Kingdom Government in the ...
and
High Commission of Denmark, Nuuk The High Commission of Denmark in Greenland ( kl, Kalaallit Nunaanni Naalagaaffiup Sinniisoqarfia, da, Rigsombuddet i Grønland) is a Danish institution in Greenland. Functions The High Commissioner represents the crown and the Kingdom Govern ...
, respectively.)


Ecuador

In
Ecuador Ecuador ( ; ; Quechua: ''Ikwayur''; Shuar: ''Ecuador'' or ''Ekuatur''), officially the Republic of Ecuador ( es, República del Ecuador, which literally translates as "Republic of the Equator"; Quechua: ''Ikwadur Ripuwlika''; Shuar: ' ...
, the officer known as People's Defender ( es, Defensor del Pueblo) performs the functions of an ombudsman.


El Salvador

The country of
El Salvador El Salvador (; , meaning " The Saviour"), officially the Republic of El Salvador ( es, República de El Salvador), is a country in Central America. It is bordered on the northeast by Honduras, on the northwest by Guatemala, and on the south ...
has a Human Rights Procurator, also referred to as ombudsman ( es, Procurador para la Defensa de los Derechos Humanos).


Estonia

The Chancellor of Justice ( et, Õiguskantsler) of
Estonia Estonia, formally the Republic of Estonia, is a country by the Baltic Sea in Northern Europe. It is bordered to the north by the Gulf of Finland across from Finland, to the west by the sea across from Sweden, to the south by Latvia, an ...
is an independent supervisor of the basic principles of the Constitution of Estonia and the protector of individual rights. The function of ombudsman was entrusted to the Chancellor of Justice in 1999. The Chancellor of Justice monitors whether state agencies comply with people's fundamental rights and freedoms and with the principles of good governance. In 2004 the ombudsman functions expanded to cover local governments, legal persons in public law and private persons who exercise public functions.


European Union

The European Ombudsman was established by the
Maastricht Treaty The Treaty on European Union, commonly known as the Maastricht Treaty, is the foundation treaty of the European Union (EU). Concluded in 1992 between the then-twelve member states of the European Communities, it announced "a new stage in the ...
, the treaty establishing the
European Union The European Union (EU) is a supranational union, supranational political union, political and economic union of Member state of the European Union, member states that are located primarily in Europe, Europe. The union has a total area of ...
. The current European Ombudsman, holding office since 1 October 2013, is Emily O'Reilly, former national ombudsman of
Ireland Ireland ( ; ga, Éire ; Ulster-Scots: ) is an island in the North Atlantic Ocean, in north-western Europe. It is separated from Great Britain to its east by the North Channel, the Irish Sea, and St George's Channel. Ireland is the s ...
. The European Union Ombudsman investigates claims by individuals or companies which reside or have their interests within the European Union against incidents of bad administration by bodies or institutions of the European Union.


Finland

In
Finland Finland ( fi, Suomi ; sv, Finland ), officially the Republic of Finland (; ), is a Nordic country in Northern Europe. It shares land borders with Sweden to the northwest, Norway to the north, and Russia to the east, with the Gulf of Bot ...
the office of
Parliamentary Ombudsman Parliamentary Ombudsman ( fi, Eduskunnan oikeusasiamies, sv, Riksdagens ombudsman, is, Umboðsmaður Alþingis, da, Folketingets Ombudsmand, no, Sivilombudet) is the name of the principal ombudsman institutions in Finland, Iceland, Denmark, ...
( fi, Eduskunnan oikeusasiamies, sv, Riksdagens justitieombudsmannen), modelled after the Swedish Ombudsman, was established by the Constitution of 1919. The Ombudsman is appointed by Parliament, and has the task of ensuring that all government departments and officials follow the law. The Parliamentary Ombudsman shares many duties with the Chancellor of Justice. The Ombudsman has wide-ranging oversight and investigative powers, has access to all government facilities, documents and information systems and can order a police investigation if necessary. If the Ombudsman determines that a government official has not acted in accordance with the law she or he can advise on the proper application of the law, reprimand the official or in extreme cases order a criminal prosecution. Partly because of the prosecutorial powers, the office enjoys considerable respect and the Ombudsman's legal opinions are usually strictly followed, carrying a lot of weight in the absence of a court precedent. There are also special ombudsmen for gender equality (''/''), children's welfare (''/''), protection against discrimination (''/''), data protection, and consumer protection, operating under the auspices of various ministries and other government agencies. Every health care provider in Finland is legally obliged to have a patients' rights ombudsman.


France

In 1973, the
French Government The Government of France ( French: ''Gouvernement français''), officially the Government of the French Republic (''Gouvernement de la République française'' ), exercises executive power in France. It is composed of the Prime Minister, who ...
created an office of ombudsman (french: Médiateur de la République). A reform in May 2011 merged that office with the Children's Ombudsman (), the equality authority (, HALDE) and the body supervising the conduct of police and other security agencies, the (CNDS), creating a new body named the Defender of Rights (). In July 2011
Dominique Baudis Dominique Baudis (; 14 April 1947 – 10 April 2014) was the French Defender of Rights (ombudsman). Formerly a journalist, politician and mayor of Toulouse, he had been a member of Liberal Democracy and later of the leading centre-right Union ...
was appointed to the office by the Council of State on the nomination of the
Prime Minister A prime minister, premier or chief of cabinet is the head of the cabinet and the leader of the ministers in the executive branch of government, often in a parliamentary or semi-presidential system. Under those systems, a prime minister is ...
, for a single six-year term but died in April 2014. In June 2014, former minister
Jacques Toubon Jacques Toubon (born 29 June 1941) is a right-wing French politician who held several major national and Parisian offices. He has been serving as Defender of Rights (Ombudsman) between 2014 and 2020. Political career Governmental functions ...
was chosen for the following six years. Since 22 July 2020, the role has been held by former journalist and anti-poverty campaigner Claire Hédon.


Georgia

The Public Defender (Ombudsman) of Georgia ( ka, სახალხო დამცველი) is a national human rights institution. The office was established by
Parliament In modern politics, and history, a parliament is a legislative body of government. Generally, a modern parliament has three functions: representing the electorate, making laws, and overseeing the government via hearings and inquiries. Th ...
in 1997. The Public Defender is elected for a six-year term by a parliamentary majority, and must follow the
Constitution A constitution is the aggregate of fundamental principles or established precedents that constitute the legal basis of a polity, organisation or other type of entity and commonly determine how that entity is to be governed. When these pr ...
and the law, as well as the universally recognized principles and rules of international law, and international treaties and agreements concluded by Georgia. The Public Defender supervises the protection of human rights and fundamental freedoms, investigates violation of human rights and assists in securing redress. The office supervises the activities of national or local public authorities, public officials and legal persons, evaluates all acts passed by them and gives recommendations and proposals. The office also conducts
human rights education Human rights education (HRE) is the learning process that seeks to build up knowledge, values, and proficiency in the rights that each person is entitled to. This education teaches students to examine their own experiences from a point of view t ...
.


Germany

The nearest equivalent to a federal ombudsman service in
Germany Germany,, officially the Federal Republic of Germany, is a country in Central Europe. It is the second most populous country in Europe after Russia, and the most populous member state of the European Union. Germany is situated betwee ...
is the Parliamentary Petitions Committee (german: Petitionsausschuss Deutscher Bundestag), which receives and investigates complaints of maladministration. There are a number of sectoral ombudsmen, including the Parliamentary Military-Ombudsman ( ''
Bundestag The Bundestag (, "Federal Diet") is the German federal parliament. It is the only federal representative body that is directly elected by the German people. It is comparable to the United States House of Representatives or the House of Comm ...
es'') and the Ombudsman Institution for Public Transport (, SÖP).


Gibraltar

The Gibraltar Public Services Ombudsman is an independent authority whose functions are to investigate complaints received from the general public about acts of maladministration by the Government of
Gibraltar ) , anthem = " God Save the King" , song = "Gibraltar Anthem" , image_map = Gibraltar location in Europe.svg , map_alt = Location of Gibraltar in Europe , map_caption = United Kingdom shown in pale green , mapsize = , image_map2 = Gibr ...
and certain public bodies and contractors. The Office of the Ombudsman came into being in April 1999 with the appointment of Henry Pinna as Gibraltar's first Public Services Ombudsman.


Greece

The Citizen's Advocate (ombudsman) of
Greece Greece,, or , romanized: ', officially the Hellenic Republic, is a country in Southeast Europe. It is situated on the southern tip of the Balkans, and is located at the crossroads of Europe, Asia, and Africa. Greece shares land borders wi ...
( el, Συνήγορος του Πολίτη) was created in 1998 as an Independent Authority. Following the resignation of Professor Georgios Kaminis in September 2010, the duties of the Citizen's Advocate passed to Deputy Ombudsman Kalliopi Spanou. The Advocate is assisted by six Assistant Advocates, who coordinate the activities of the Advocate's office in the six thematic areas in which the office has authority: i)
civil rights Civil and political rights are a class of rights that protect individuals' freedom from infringement by governments, social organizations, and private individuals. They ensure one's entitlement to participate in the civil and political life ...
, ii) social protection, iii)
quality of life Quality of life (QOL) is defined by the World Health Organization as "an individual's perception of their position in life in the context of the culture and value systems in which they live and in relation to their goals, expectations, standards ...
, iv) state-citizen relationships, v)
children's rights Children's rights are a subset of human rights with particular attention to the rights of special protection and care afforded to minors.
, and vi)
gender equality Gender equality, also known as sexual equality or equality of the sexes, is the state of equal ease of access to resources and opportunities regardless of gender, including economic participation and decision-making; and the state of valuing d ...
.


Hong Kong

The
Office of The Ombudsman An ombudsman (, also ,), ombud, ombuds, ombudswoman, ombudsperson or public advocate is an official who is usually appointed by the government or by parliament (usually with a significant degree of independence) to investigate complaints and at ...
, known as the Commission for Administrative Complaints until 1994, is an independent
statutory authority A statutory body or statutory authority is a body set up by law (statute) that is authorised to implement certain legislation on behalf of the relevant country or state, sometimes by being empowered or delegated to set rules (for example re ...
, established in 1989 under the Commissioner for Administrative Complaints Ordinance 1988, to redress grievances arising from maladministration in the public sector through independent and impartial investigations to improve the standard of public administration.


Hungary

After 1989, the end of the communist era multiple Parliamentary Commissioner ( hu, Országgyűlési biztos), or ombudsman, posts were created: * Commissioner for Civil Rights () * Privacy Commissioner () * Commissioner for Minority Rights () * Ombudsman for Future Generations (, from 2008) As of 1 January 2012, the four ombudsmen merged into one office of Commissioner for Fundamental Rights ().


Iceland

The post of Althing Ombudsman ( is, Umboðsmaður Alþingis) was set up in 1987 under the terms of law number 13/1987, which deals with complaints against the government. The ombudsman's authority was expanded to local government levels in the 1997 law number 85/1997. The ombudsman is appointed for a four-year term by the parliament (
Althing The Alþingi (''general meeting'' in Icelandic, , anglicised as ' or ') is the supreme national parliament of Iceland. It is one of the oldest surviving parliaments in the world. The Althing was founded in 930 at (" thing fields" or "assemb ...
or ). The Ombudsman aims to safeguard the rights of the citizens vis-à-vis the State and local authorities, and to promote equality and good administrative practice.


India

The
Government of India The Government of India ( ISO: ; often abbreviated as GoI), known as the Union Government or Central Government but often simply as the Centre, is the national government of the Republic of India, a federal democracy located in South Asia, ...
has designated several ombudsmen (sometimes called Chief Vigilance Officer (CVO)) for the redress of grievances and complaints from individuals in the banking, insurance and other sectors being serviced by both private and public bodies and corporations. The CVC ( Central Vigilance Commission) was set up on the recommendation of the Santhanam Committee (1962–64).


Lokpal

In
India India, officially the Republic of India (Hindi: ), is a country in South Asia. It is the List of countries and dependencies by area, seventh-largest country by area, the List of countries and dependencies by population, second-most populous ...
, the Ombudsman is known as the Lokpal or Lokayukta. An
Administrative Reforms Commission The Administrative Reforms Commission (ARC) is the committee appointed by the Government of India for giving recommendations for reviewing the public administration system of India. The first ARC was established on 5 January 1966.Shri Shri (; , ) is a Sanskrit term denoting resplendence, wealth and prosperity, primarily used as an honorific. The word is widely used in South and Southeast Asian languages such as Marathi, Malay (including Indonesian and Malaysian), Javan ...
Morarji Desai. It recommended a two-tier machinery: Lokpal at the Centre (parliamentary commissioner, as in New Zealand) and one Lokayukta each at the State level for redress of people's grievances. However, the jurisdiction of the Lokpal did not extend to the judiciary (as in case of New Zealand). The central Government introduced the first Lokpal Bill, Lokpal and
Lokayuktas The Lokayukta (also Lok Ayukta) ( ''lokāyukta'', ''"civil commissioner"'') is the Indian Parliamentary Ombudsman, executed into power, through and for, each of the State Governments of India. It is brought into effect in a state, after passi ...
Bill in 1968, and further legislation was introduced in 2005. Final bill, after all the amendments, has been passed in Rajya Sabha on 17 December 2013 and passed in Loksabha on 18 December 2013.


Lokayukta

The state-level Lokayukta institution has developed gradually.
Orissa Odisha (English: , ), formerly Orissa ( the official name until 2011), is an Indian state located in Eastern India. It is the 8th largest state by area, and the 11th largest by population. The state has the third largest population of S ...
was the first state to present a bill on establishment of Lokayukta in 1970, but
Maharashtra Maharashtra (; , abbr. MH or Maha) is a state in the western peninsular region of India occupying a substantial portion of the Deccan Plateau. Maharashtra is the second-most populous state in India and the second-most populous country subdi ...
was the first to establish the institution, in 1972. Other states followed:
Bihar Bihar (; ) is a state in eastern India. It is the 2nd largest state by population in 2019, 12th largest by area of , and 14th largest by GDP in 2021. Bihar borders Uttar Pradesh to its west, Nepal to the north, the northern part of West ...
(1974),
Uttar Pradesh Uttar Pradesh (; , 'Northern Province') is a state in northern India. With over 200 million inhabitants, it is the most populated state in India as well as the most populous country subdivision in the world. It was established in 195 ...
(1977),
Madhya Pradesh Madhya Pradesh (, ; meaning 'central province') is a state in central India. Its capital is Bhopal, and the largest city is Indore, with Jabalpur, Ujjain, Gwalior, Sagar, and Rewa being the other major cities. Madhya Pradesh is the second ...
(1981),
Andhra Pradesh Andhra Pradesh (, abbr. AP) is a state in the south-eastern coastal region of India. It is the seventh-largest state by area covering an area of and tenth-most populous state with 49,386,799 inhabitants. It is bordered by Telangana to the ...
(1983),
Himachal Pradesh Himachal Pradesh (; ; "Snow-laden Mountain Province") is a state in the northern part of India. Situated in the Western Himalayas, it is one of the thirteen mountain states and is characterized by an extreme landscape featuring several pea ...
(1983),
Karnataka Karnataka (; ISO 15919, ISO: , , also known as Karunāḍu) is a States and union territories of India, state in the southwestern region of India. It was Unification of Karnataka, formed on 1 November 1956, with the passage of the States Reor ...
(1984),
Assam Assam (; ) is a state in northeastern India, south of the eastern Himalayas along the Brahmaputra and Barak River valleys. Assam covers an area of . The state is bordered by Bhutan and Arunachal Pradesh to the north; Nagaland and Manipur ...
(1986),
Gujarat Gujarat (, ) is a state along the western coast of India. Its coastline of about is the longest in the country, most of which lies on the Kathiawar peninsula. Gujarat is the fifth-largest Indian state by area, covering some ; and the ninth ...
(1988),
Delhi Delhi, officially the National Capital Territory (NCT) of Delhi, is a city and a union territory of India containing New Delhi, the capital of India. Straddling the Yamuna river, primarily its western or right bank, Delhi shares borders w ...
(1995),
Punjab Punjab (; Punjabi Language, Punjabi: پنجاب ; ਪੰਜਾਬ ; ; also Romanization, romanised as ''Panjāb'' or ''Panj-Āb'') is a geopolitical, cultural, and historical region in South Asia, specifically in the northern part of the I ...
(1996),
Kerala Kerala ( ; ) is a state on the Malabar Coast of India. It was formed on 1 November 1956, following the passage of the States Reorganisation Act, by combining Malayalam-speaking regions of the erstwhile regions of Cochin, Malabar, South Ca ...
(1998),
Chhattishgarh Chhattisgarh (, ) is a landlocked state in Central India. It is the ninth largest state by area, and with a population of roughly 30 million, the seventeenth most populous. It borders seven states – Uttar Pradesh to the north, Madhya Prades ...
(2002), Uttaranchal (2002),
West Bengal West Bengal (, Bengali: ''Poshchim Bongo'', , abbr. WB) is a state in the eastern portion of India. It is situated along the Bay of Bengal, along with a population of over 91 million inhabitants within an area of . West Bengal is the fou ...
(2003) and
Haryana Haryana (; ) is an Indian state located in the northern part of the country. It was carved out of the former state of East Punjab on 1 Nov 1966 on a linguistic basis. It is ranked 21st in terms of area, with less than 1.4% () of India's land ...
(2004). The structure of the Lokayukta is not uniform across all the states. Some states have UpaLokayukta under the Lokayukta and in some states, the Lokayukta does not have ''suo moto'' powers of instigating an enquiry. Kerala State has an Ombudsman for Local Self Government institutions like Panchayats, Municipalities and Corporations. The ombudsman can enquire/investigate into allegations of action, inaction, corruption and maladministration. A retired Judge of the High Court is appointed by the Governor for a term of three years, under the Kerala Panchayat Raj Act. In the State of Rajasthan, the Lokayukta institution was established in 1973 after the Rajasthan Lokayukta and Up-Lokayuktas Act, 1973 was passed by the State Legislature.


Non-banking financial companies

The
Reserve Bank of India The Reserve Bank of India, chiefly known as RBI, is India's central bank and regulatory body responsible for regulation of the Indian banking system. It is under the ownership of Ministry of Finance, Government of India. It is responsible f ...
launched an "Ombudsman Scheme" for redress of complaints against non-banking financial companies (NBFCs) free of charge. This scheme is applicable to only those NBFCs which: * Have assets of more than 1,000,000,000; AND/OR * Accept deposits. The complainant can file the complaint with the NBFC Ombudsman under whose jurisdiction the branch or registered office of the NBFC falls in the following cases: * If the NBFC does not reply within a period of one month after receipt of the complaint; * If the complainant is not satisfied with the reply given by the NBFC; * If the NBFC rejects, or does not acknowledge the complaint.


Anti-corruption movements

The
2011 Indian anti-corruption movement The Indian anti-corruption movement, popularly known as Anna Andolan, was a series of demonstrations and protests across India that began in 2011 and was intended to establish strong legislation and enforcement against perceived endemic politi ...
led by social activist
Anna Hazare Kisan Baburao "Anna" Hazare (; born 15 June 1937) is an Indian social activist who led movements to promote rural development, increase government transparency, and investigate and punish corruption in public life. In addition to organising an ...
and
Arvind Kejriwal Arvind Kejriwal (Hindi: �ɾʋin̪d̪ ked͡ʒɾiːʋaːl born 16 August 1968) is an Indian politician, former bureaucrat, and activist who is the 7th and current Chief Minister of Delhi since February 2015. Currently, he is the national co ...
includes in its demands the creation of a stronger ombudsman agency (with jurisdiction over all state institutions) through the enactment of a Jan Lokpal Bill, as an alternative to the Lokpal Bill proposed by the government in 2010.


Indonesia

The Ombudsman of the Republic of
Indonesia Indonesia, officially the Republic of Indonesia, is a country in Southeast Asia and Oceania between the Indian and Pacific oceans. It consists of over 17,000 islands, including Sumatra, Java, Sulawesi, and parts of Borneo and New Gui ...
previously named the National Ombudsman Commission is a state institution in Indonesia that has the authority to oversee the implementation of public services both organized by state officials and government, including those held by State-Owned Enterprises, Regionally-Owned Enterprises, and State-Owned Legal Entities private or individuals who are given the task of carrying out certain public services which part or all of their funds are sourced from the State Revenue and Expenditure Budget or the Regional Revenue and Expenditure Budget. This institution was formed based on Law Number 37 of 2008 concerning the Ombudsman of the Republic of Indonesia which was ratified at the DPR RI Plenary Meeting on 9 September 2008.


Iran

The State Ombudsman of
Iran Iran, officially the Islamic Republic of Iran, and also called Persia, is a country located in Western Asia. It is bordered by Iraq and Turkey to the west, by Azerbaijan and Armenia to the northwest, by the Caspian Sea and Turkmeni ...
is the General Inspection Office. This office was one of the Founding Members of AOA (Asian Ombudsman Association) and hosted the 4th and 13th AOA annual conferences in 1999 and 2013. In Iran an organization called or 'the Administration Justice Court' is set to investigate the complaints of any government employee or staff member who has been discriminated against.


Ireland

The
Office of the Ombudsman An ombudsman (, also ,), ombud, ombuds, ombudswoman, ombudsperson or public advocate is an official who is usually appointed by the government or by parliament (usually with a significant degree of independence) to investigate complaints and at ...
was set up under the terms of the Ombudsman Act 1980. The Ombudsman is appointed by the
President of Ireland The president of Ireland ( ga, Uachtarán na hÉireann) is the head of state of Ireland and the supreme commander of the Irish Defence Forces. The president holds office for seven years, and can be elected for a maximum of two terms.Constitu ...
upon the nomination of both
Houses of the Oireachtas The Oireachtas (, ), sometimes referred to as Oireachtas Éireann, is the bicameral parliament of Ireland. The Oireachtas consists of: *The President of Ireland *The two houses of the Oireachtas ( ga, Tithe an Oireachtais): **Dáil Éireann ...
, and is a civil servant of the State. The Ombudsman deals with complaints against
Departments of State The United States federal executive departments are the principal units of the executive branch of the federal government of the United States. They are analogous to ministries common in parliamentary or semi-presidential systems but (the United ...
,
local authorities Local government is a generic term for the lowest tiers of public administration within a particular sovereign state. This particular usage of the word government refers specifically to a level of administration that is both geographically-loca ...
, the Health Service Executive (Ireland), private and public nursing homes and direct provision accommodation services. There are other ombudsmen established in
Ireland Ireland ( ; ga, Éire ; Ulster-Scots: ) is an island in the North Atlantic Ocean, in north-western Europe. It is separated from Great Britain to its east by the North Channel, the Irish Sea, and St George's Channel. Ireland is the s ...
. The first Pensions Ombudsman, Paul Kenny, was appointed in 2003. Emily Logan became Ireland's first Ombudsman for Children in March 2004. The Financial Services Ombudsman incorporated the older offices of the
Insurance Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge ...
Ombudsman and Ombudsman for
Credit Institutions A bank is a financial institution that accepts deposits from the public and creates a demand deposit while simultaneously making loans. Lending activities can be directly performed by the bank or indirectly through capital markets. Becaus ...
in 2005. Also established in 2005 was the Office of the Ombudsman for the Defence Forces, the first holder being Paulyn Marrinan Quinn, formerly the founding Insurance Ombudsman. An Act of 2005 created a three-person tribunal, the
Garda Síochána Ombudsman Commission The Garda Síochána Ombudsman Commission (GSOC) is an independent statutory body in Ireland charged with overseeing the Garda Síochána, the national police force. It is a three-member body established under the Garda Síochána Act, 2005 to dea ...
, to investigate complaints about the country's police force. All these offices are statutory and their holders are public servants. A (non-statutory) Press Ombudsman began work in January 2008 and legislation has been published to establish a Legal Services Ombudsman. The Ombudsman (Amendment) Bill of 2008 provided for the statutory protection of the title of Ombudsman. This was passed as the Ombudsman (Amendment) Act 2012, which increased the number of State agencies under the Ombudsman's remit, and also designated the Ombudsman as Director (Chief Executive) of the Office of the Commission for Public Service Appointments. Irish Ombudsmen to date have been Michael Mills from 1984 to 1994, Kevin Murphy from 1994 to 2003, Emily O'Reilly from 2003 to 2013, and Peter Tyndall, who was appointed in December 2013.


Israel

The State Comptroller also serves, by law, as Ombudsman. She or he discharges this function by way of a special unit in the Office of the State Comptroller, known as the Office of the Ombudsman. The Ombudsman investigates complaints against bodies that are statutorily subject to audit by the State Comptroller, including government ministries, local authorities, state enterprises and institutions and government companies, as well as their employees.


Italy

There is no generic national ombudsman office, but by Law no. 112 of 12 July 2011, an Ombudsman for childhood and adolescence was set up as an independent institute. Many units of sub-national government (
region In geography, regions, otherwise referred to as zones, lands or territories, are areas that are broadly divided by physical characteristics ( physical geography), human impact characteristics ( human geography), and the interaction of humanity an ...
s,
province A province is almost always an administrative division within a country or state. The term derives from the ancient Roman ''provincia'', which was the major territorial and administrative unit of the Roman Empire's territorial possessions out ...
s and communes) have their own ombudsman ( it, difensore civico), who are elected by regional, provincial or communal councils.


Jamaica

The Office of the Public Defender was created in 2000 by the Public Defender Act 1999, replacing the Office of the Parliamentary Ombudsman of
Jamaica Jamaica (; ) is an island country situated in the Caribbean Sea. Spanning in area, it is the third-largest island of the Greater Antilles and the Caribbean (after Cuba and Hispaniola). Jamaica lies about south of Cuba, and west of Hispa ...
which had existed since 1978. The Public Defender (currently Earl Witter) has the typical ombudsman function of investigating and remedying maladministration, with additional jurisdiction to investigate alleged violations of constitutional rights.


Kazakhstan

The Commissioner for Human Rights ( kk, Адам құқықтары жөніндегі Уәкіл), or National Ombudsman of the Republic of
Kazakhstan Kazakhstan, officially the Republic of Kazakhstan, is a transcontinental country located mainly in Central Asia and partly in Eastern Europe. It borders Russia to the north and west, China to the east, Kyrgyzstan to the southeast, Uzbeki ...
, is Askar Shakirov, appointed in 2007. The office was created by presidential decree in 2002 as a national human rights institution, with support from the OSCE. In 2021, the lower house of Kazakhstan's Parliament, known as the Majilis, adopted a draft law on the Ombudsperson for Human Rights in the country. They also adopted legislative amendments to define the level of legal status of the Ombudsperson and the principles of their role.


Kenya

The Commission on Administrative Justice was established by the Commission on Administrative Justice Act 2011(hereafter referred to as the Act) pursuant to Article 59 (4) of the Constitution of Kenya. CAJ is a Commission within the meaning of chapter 15 of the constitution and has the status and powers of a commission under that chapter.


Kosovo

The Ombudsperson Institution in Kosovo (OIK) accepts and investigates complaints of human rights violations or abuses of authority by any public authority in Kosovo. The institution is currently led by Ombudsperson Sami Kurteshi, a former opposition activist, political prisoner and human rights activist, who was elected to the post by the Assembly of Kosovo on 4 June 2009. In October 2011 the Assembly elected five deputy Ombudspersons: Isa Hasani, Bogoljub Staletovic rom the Serb community Shqipe Malaj-Ibra, Ibrahim Arslan (from the Turkish community) and Basri Berisha. The first Ombudsperson, Marek Antoni Nowicki, was appointed in July 2000 by the then Special Representative of the United Nations Secretary-General (SRSG), Bernard Kouchner; Nowicki's appointment was renewed in 2002, 2004 and 2005 by subsequent SRSGs Michael Steiner, Harri Holkeri and Søren Jessen-Petersen. With effect from 1 January 2006 Jessen-Petersen appointed a Kosovar lawyer, Hilmi Jashari, as Acting Ombudsperson and he remained in post until Kurteshi took office. The OIK has several offices throughout Kosovo, and participates (although not yet accredited) in the global network of national human rights institutions, as well as in the European ombudsman network.


Kyrgyz Republic

The Ombudsman of the Kyrgyz Republic ( ky, Акыйкатчы, ) carry out parliamentary control over the observance of the rights and freedoms of man and citizen.


Latvia

Since 2007, the
Latvia Latvia ( or ; lv, Latvija ; ltg, Latveja; liv, Leţmō), officially the Republic of Latvia ( lv, Latvijas Republika, links=no, ltg, Latvejas Republika, links=no, liv, Leţmō Vabāmō, links=no), is a country in the Baltic region of ...
n ombudsman is a personalized institution literally called Rights Defender ( lv, Tiesībsargs). The current Ombudsman since 2011 is Juris Jansons. Previously, similar functions were carried by National Human Rights Office (, 1995–2006).


Lithuania

In
Lithuania Lithuania (; lt, Lietuva ), officially the Republic of Lithuania ( lt, Lietuvos Respublika, links=no ), is a country in the Baltic region of Europe. It is one of three Baltic states and lies on the eastern shore of the Baltic Sea. Lithuania ...
, the nearest equivalent to the position of ombudsman is that of Parliamentary Controller ( lt, Seimo kontrolierius), an office appointed by the
Seimas The Seimas of the Republic of Lithuania ( lt, Lietuvos Respublikos Seimas), or simply the Seimas (), is the unicameral parliament of Lithuania. The Seimas constitutes the legislative branch of government in Lithuania, enacting laws and amendm ...
(Parliament of Lithuania). There is also a children's ombudsman.


Malta

Since 1995,
Malta Malta ( , , ), officially the Republic of Malta ( mt, Repubblika ta' Malta ), is an island country in the Mediterranean Sea. It consists of an archipelago, between Italy and Libya, and is often considered a part of Southern Europe. It lies ...
has a Commissioner for Administrative Investigations known as the Ombudsman. The Office of the Ombudsman is a constitutional body established by the
Constitution of Malta The current Constitution of Malta ( mt, Konstituzzjoni ta' Malta) was adopted as a legal order on 21 September 1964, and is the self-declared supreme law of the land. Therefore, any law or action in violation of the Constitution is null and void. ...
and is regulated by the Ombudsman Act. The Ombudsman may investigate, '' suo motu'' or on foot of a complaint, the actions of State bodies or other public entities. In Malta, the Ombudsman is also an Officer of Parliament and is appointed by the
House of Representatives of Malta The Parliament of Malta ( mt, Il-Parlament ta' Malta) is the constitutional legislative body in Malta, located in Valletta. The parliament is unicameral, with a democratically elected House of Representatives and the President of Malta. By co ...
through a resolution supported by votes of not less than two-thirds of all members of the House. The Ombudsman may be assisted by other Commissioners appointed for specialised areas in accordance to the law. The recommendations issued by the Maltese Office of the Ombudsman are not binding legally but do have a persuasive value.


Mexico

National Human Rights Commission (Mexico) On 13 February 1989 the Interior Ministry Secretariat of the Interior created the "General Human Rights Department" as a wholly dependent office within the ministry's structure. On 6 June 1990, by presidential decree, the General Human Rights Department was renamed the "National Human Rights Commission" and gained full autonomy from its parent ministry. It was not until 1990, after some constitutional reforms, that the National Human Rights Commission became fully independent of the government. The (in 2022) current president (ombudsman) is María del Rosario Piedra Ibarra


Moldova

There have been officials with ombudsperson functions in the Republic of
Moldova Moldova ( , ; ), officially the Republic of Moldova ( ro, Republica Moldova), is a landlocked country in Eastern Europe. It is bordered by Romania to the west and Ukraine to the north, east, and south. The unrecognised state of Transnistri ...
at least since 1998, but with some differences in the names of the offices and contexts. Since 2014, the ombudsperson is named the People's Advocate (Ombudsman) ( ro, Avocatul Poporului (Ombudsmanul), russian: Народный Адвокат (Омбудсмен)), and together with a General Secretary and the Children's Advocate is heading an office involving 65 persons, including representatives for four autonomous regions. People's Advocate since 24 September 2021 is Natalia Moloșag, and Children's Advocate (formally: People's Advocate for Child's Rights, ro, Avocatul Poporului pentru drepturile copilului, russian: Народный Адвокат по Защите Прав Ребёнка) since 8 April 2016 is Maia Bănărescu.


Nepal

In the
Nepal Nepal (; ne, नेपाल ), formerly the Federal Democratic Republic of Nepal ( ne, सङ्घीय लोकतान्त्रिक गणतन्त्र नेपाल ), is a landlocked country in South Asia. It is ma ...
ese context there are mainly two organizations working as 'Ombudsman type' organization. The Constitution of Nepal (2015) has continued the establishment of the Commission for the Investigation of Abuse of Authority as a powerful body against corruption prevention. Earlier, by the second amendment of the Constitution of The Kingdom of Nepal in 1975 established an Ombudsmen type Corruption Prevention Commission with a wide role of corruption investigation, adjudication and prosecution. Yet, another institution against corruption vigilance National Vigilance Center (NVC) is established and NVC works under the direct supervision of the
Prime Minister A prime minister, premier or chief of cabinet is the head of the cabinet and the leader of the ministers in the executive branch of government, often in a parliamentary or semi-presidential system. Under those systems, a prime minister is ...
.


Netherlands

Article 78 of the Constitution of the Netherlands, as revised in 1983, established an office of National Ombudsman. The Ombudsman may investigate, '' suo motu'' or on foot of a complaint, the actions of State bodies or other public entities. The ombudsman and deputy are appointed by the House of Representatives for a fixed period or until reaching retirement age. The office includes a children's ombudsman.


New Zealand

The post of Ombudsman was established in New Zealand in 1962, to investigate complaints against government departments. In 1975 the post was expanded, with a Chief Ombudsman and several other ombudsmen. In 1983 his responsibilities were extended to include investigation of agencies that fail to provide information requested in accordance with the
Official Information Act 1982 The Official Information Act 1982 (OIA) is an Act of the New Zealand Parliament which creates a public right to access information held by government bodies. It is New Zealand's primary freedom of information law and has become an important pa ...
. The Ombudsman also has responsibility to protect 'whistleblowers' and investigate the administration of prisons and other places of detention. There is also a Children's Commissioner. New Zealand also has three industry ombudsmen – the New Zealand Banking Ombudsman, the Insurance and Savings Ombudsman, and the Electricity and Gas Complaints Commissioner who is an ombudsman in all but name.


North Macedonia

Since 1997
North Macedonia North Macedonia, ; sq, Maqedonia e Veriut, (Macedonia before February 2019), officially the Republic of North Macedonia,, is a country in Southeast Europe. It gained independence in 1991 as one of the successor states of Socialist Feder ...
has an Ombudsman for protection of citizens rights (
Macedonian Macedonian most often refers to someone or something from or related to Macedonia. Macedonian(s) may specifically refer to: People Modern * Macedonians (ethnic group), a nation and a South Slavic ethnic group primarily associated with North Ma ...
: ). The ombudsman is appointed by the
Parliament In modern politics, and history, a parliament is a legislative body of government. Generally, a modern parliament has three functions: representing the electorate, making laws, and overseeing the government via hearings and inquiries. Th ...
and performs her or his work under the
Constitution A constitution is the aggregate of fundamental principles or established precedents that constitute the legal basis of a polity, organisation or other type of entity and commonly determine how that entity is to be governed. When these pr ...
and the Law of the Ombudsman.


Norway

* The
Gender Equality and Anti-Discrimination Ombud The Gender Equality and Anti-Discrimination Ombud ( no, Likestillings- og diskrimineringsombudet) is a Norwegian ombudsman for gender equality and anti-discrimination, and is appointed for a term of six years by the King-in-Council, in effect by ...
( no, Likestillings- og diskrimineringsombudet) was established in 1978 as the Gender Equality Ombud (), the first of its kind in the world. In 2006, the Ombud was reorganised to include discrimination in general. The Ombud's task is to enforce the Norwegian Gender Equality Act and the act relating to prohibition of discrimination on the basis of ethnicity, national origin, ancestry, skin colour, language, religious and ethical orientation, and sexual orientation (Discrimination Act). The Ombud is also tasked with enforcing the anti-discrimination regulations in the Working Environment Act. The mandate of the Ombud also includes to actively promote equality for discriminated groups, and to develop new knowledge through documentation and monitoring. * The
Norwegian Parliamentary Ombud The Norwegian Parliamentary Ombud (), formerly the Norwegian Parliamentary Ombudsman (), is the ombudsman appointed by the Norwegian Parliament The Storting ( no, Stortinget ) (lit. the Great Thing) is the supreme legislature of Norway, estab ...
() investigates complaints from citizens or may take up issues on its own initiative: complaints from citizens concerning injustice or maladministration from central government or local authorities. * The Parliamentary Ombudsman for the Norwegian Armed Forces () shall safeguard the rights of all members and former members of the Armed Forces as well as contribute to an effective military defence. Anyone who feels that they have been wrongly, unjustly or unreasonably treated can bring their case before the Ombudsman and request an investigation of the matter to determine whether an injustice has been done, and to secure any appropriate corrective action. Issues and circumstances arising before, during or after military service can be brought to the attention of the Ombudsman. * The Ombudsman for Children () has statutory rights to protect children and their rights. Since 1981, the Ombudsman for Children in Norway has worked continuously to improve national and international legislation affecting children's welfare. Norway was the first country in the world to establish an ombudsman for children. * There is also an ombudsman for consumer affairs; see Norwegian Consumer Ombudsman. * Local and regional authorities often have ombudsmen. Examples of this are ombudsmen for health and social affairs, ombudsmen for the elderly and ombudsmen for school students and apprentices at the upper secondary level.


Panama


Pakistan

In
Pakistan Pakistan ( ur, ), officially the Islamic Republic of Pakistan ( ur, , label=none), is a country in South Asia. It is the world's List of countries and dependencies by population, fifth-most populous country, with a population of almost 24 ...
, the establishment of an ombudsman institution had been advocated for some time before Article 276 of the Interim Constitution of 1972 provided for the appointment of a Federal Ombudsman and Provincial Ombudsmen. The Constitution of 1973 also provided for same and the institution of Wafaqi Mohtasib was eventually created through the ''Establishment of the Office of (Ombudsman) Order, 1983'' (President's Order No. 1 of 1983), which is now a part of the
Constitution of Pakistan The Constitution of Pakistan ( ur, ), also known as the 1973 Constitution, is the supreme law of Pakistan. Drafted by the government of Zulfikar Ali Bhutto, with additional assistance from the country's opposition parties, it was approved by ...
by virtue of Article 270-A. It started functioning on 8 August 1983. The office of Federal Ombudsman is currently held by Salman Farooqi. The Ombudsman has headquarters in Islamabad and Regional Offices in
Lahore Lahore ( ; pnb, ; ur, ) is the second List of cities in Pakistan by population, most populous city in Pakistan after Karachi and 26th List of largest cities, most populous city in the world, with a population of over 13 million. It is th ...
, Sukkur,
Quetta Quetta (; ur, ; ; ps, کوټه‎) is the tenth most populous city in Pakistan with a population of over 1.1 million. It is situated in south-west of the country close to the International border with Afghanistan. It is the capital of th ...
, Faisalabad,
Multan Multan (; ) is a city in Punjab, Pakistan, on the bank of the Chenab River. Multan is Pakistan's seventh largest city as per the 2017 census, and the major cultural, religious and economic centre of southern Punjab. Multan is one of the ol ...
,
Dera Ismail Khan Dera Ismail Khan (; bal, , Urdu and skr, , ps, ډېره اسماعيل خان), abbreviated as D.I. Khan, is a city and capital of Dera Ismail Khan District, located in Khyber Pakhtunkhwa, Pakistan. It is the 37th largest city of Pakista ...
,
Peshawar Peshawar (; ps, پېښور ; hnd, ; ; ur, ) is the sixth most populous city in Pakistan, with a population of over 2.3 million. It is situated in the north-west of the country, close to the International border with Afghanistan. It is ...
and
Karachi Karachi (; ur, ; ; ) is the most populous city in Pakistan and 12th most populous city in the world, with a population of over 20 million. It is situated at the southern tip of the country along the Arabian Sea coast. It is the former c ...
, Abbottabad. Other ombudsman agencies in Pakistan include Provincial Ombudsman () with offices in
Punjab Punjab (; Punjabi Language, Punjabi: پنجاب ; ਪੰਜਾਬ ; ; also Romanization, romanised as ''Panjāb'' or ''Panj-Āb'') is a geopolitical, cultural, and historical region in South Asia, specifically in the northern part of the I ...
,
Balochistan Balochistan ( ; bal, بلۏچستان; also romanised as Baluchistan and Baluchestan) is a historical region in Western and South Asia, located in the Iranian plateau's far southeast and bordering the Indian Plate and the Arabian Sea coastline. ...
,
Khyber Pakhtunkhwa Khyber Pakhtunkhwa (; ps, خېبر پښتونخوا; Urdu, Hindko: خیبر پختونخوا) commonly abbreviated as KP or KPK, is one of the four provinces of Pakistan. Located in the northwestern region of the country, Khyber Pakhtunkhwa ...
and
Sindh Sindh (; ; ur, , ; historically romanized as Sind) is one of the four provinces of Pakistan. Located in the southeastern region of the country, Sindh is the third-largest province of Pakistan by land area and the second-largest province ...
; a banking ombudsman, the Banking Mohtasib Pakistan; a Federal Insurance Ombudsman and a Federal Tax Ombudsman. The autonomous region of
Azad Jammu and Kashmir Azad Jammu and Kashmir (; ), abbreviated as AJK and colloquially referred to as simply Azad Kashmir, is a region administered by Pakistan as a nominally self-governing entitySee: * * * and constituting the western portion of the larger ...
also has an ombudsman office, the AJK Mohtasib. Under the ''Protection of Women against Harassment at Workplace Act 2010'', Musarrat Hilali was appointed in the same year to be the first Federal Ombudsperson for Protection of Women against Harassment at Workplace. The Act provides for similar offices at the provincial level. The various ombudsman agencies participate in a Forum of Pakistan Ombudsman (FPO), and the federal bodies are affiliated to the Asian Ombudsman Association (AOA) and the
International Ombudsman Institute The International Ombudsman Institute (IOI), established in 1978, is the only global organisation for the cooperation of more than 200 independent Ombudsman institutions operating on a local, regional and national level from more than 100 countri ...
(IOI).


Peru

The
Peru , image_flag = Flag of Peru.svg , image_coat = Escudo nacional del Perú.svg , other_symbol = Great Seal of the State , other_symbol_type = National seal , national_motto = "Firm and Happy f ...
vian ombudsman agency is the Public Defender ( es, Defensoría del Pueblo). The functions of the institution, which was envisaged by the 1993 Constitution and was created in 1996, include combating maladministration, human rights violations and discrimination. It has 36 offices throughout the country. The current (ombudsman), Beatriz Merino, was elected by Congress on 29 September 2005 for a five-year term. The is accredited with 'A' status as the national human rights institution. There is also a specialised
Police The police are a Law enforcement organization, constituted body of Law enforcement officer, persons empowered by a State (polity), state, with the aim to law enforcement, enforce the law, to ensure the safety, health and possessions of citize ...
Ombudsman ().


Philippines

The Office of the Ombudsman of the Philippines is empowered by the 1987 Constitution to safeguard both the government and government-owned corporations from corruption and dispense justice in the case of such offenses.


The Permanent Commission

In the Philippines, the Permanent Commission in the Revolutionary Government may be considered a precursor of the present Office of the Ombudsman. Article 21 of the Decree of June 23, 1898 creating the Revolutionary Government of the Philippines provided for a Permanent Commission, presided over by the Vice President, that shall decide on appeal all criminal cases decided by provincial councils. These cases were those filed against Department Secretaries and provincial and municipal officials. The Permanent Commission continued its existence after the ratification of the Constitution of 1899, popularly known as the Malolos Constitution. Under No. 1, Article 55 of said Constitution, one of the powers of the Commission was to "declare if there is sufficient cause to proceed against the President of the Republic, the Representatives, Department Secretaries, the Chief Justice of the Supreme Court and the Solicitor General in the cases provided by the Constitution.


In previous administrations

Succeeding administrations likewise provided for the creation of agencies to handle cases of corruption in the government service. An Integrity Board was created by President Quirino in 1950. President Magsaysay immediately upon assumption to office created the Presidential Complaints and Action Commission in 1957. President Garcia created the Presidential Committee on Administration Performance Efficiency in 1958 and President Macapagal created a Presidential Anti-Graft Committee in 1962. President Marcos in 1966 created a Presidential Agency on Reforms and Government Operations. In 1969, the Office of the Citizen's Counselor was created by Republic Act No. 6028. However, like the previous agencies created by past administrations, the functions of the Citizen's counselor were mainly to conduct fact-finding investigations and to make recommendations to Congress and the President. Moreover, RA No. 6028 was not at all implemented. Subsequently, President Marcos created a Complaints and Investigation Office in 1970 and the Presidential Administrative Assistance Committee in the following year.


The Tanodbayan

The 1973 Constitution (Sections 5 and 6, Article XIII) provided for the establishment of a special court known as the Sandiganbayan and an Office of the Ombudsman known as the Tanodbayan. Presidential Decree Nos. 1486 and 1487 created the Sandiganbayan and Tanodbayan, respectively, on 11 June 1978. Subsequent amendments were made to both decrees. The Tanodbayan shall receive and investigate complaints relative to public office, including those in government-owned or controlled corporations, make appropriate recommendations, and in appropriate cases, file and prosecute criminal, civil or administrative cases before the proper court or body. On the other hand, the Sandiganbayan shall have jurisdiction over criminal and civil cases involving graft and corrupt practices and such other offenses committed by public officers and employees, including those in government-owned or controlled corporations.


At present

The framers of the 1987 Constitution envisioned the Ombudsman as an official critic who studies the laws, procedures and practices in government, a mobilizer who ensures that the steady flow of services is accorded the citizens, and a watchdog who looks at the general and specific performance of all government officials and employees. (cf. Journal No. 40, 26 July 1986, p. 432). To further strengthen and insulate the Office of the Ombudsman from politics and pressure forces, the Constitution made it a fiscally autonomous body, (cf. Sec. 14, Art. XI, 1987 Constitution) independent from any other branch of government, and headed by an Ombudsman with a fixed term of seven years, who could be removed from office only by way of impeachment. (cf. Sec. 2, Art. XI, 1987 Constitution). The Ombudsman and his Deputies enjoy the rank of Chairman and members, respectively, of a Constitutional Commission whose appointments require no Congressional confirmation. (cf. Secs. 9 and 10, Art. XI, 1987 Constitution). The clear intent is to give full and unimpeded play to the exercise by said Office of its extraordinary range of oversight and investigative authority over the actions of all public officials and employees, offices and agencies. Not only can it investigate on its own or on complaint any official act or omission that appears to be illegal, unjust, improper or inefficient; it can prod officials into performing or expediting any act or duty required by law; stop, prevent and control any abuse or impropriety in the performance of such duties; require the submission of documents relative to contracts, disbursements, and financial transactions of government officials for the purpose of ferreting out any irregularities therein. (cf. Sec. 13, Art. XI, 1987 Constitution). The conferment of this extensive authority is prefaced in the Constitution with the bestowal upon the Ombudsman and his deputies of the appealing title of "Protectors of the People" (cf. Sec. 12, Art. XI). On 24 July 1987, Executive Order No. 243 was issued by President Corazon C. Aquino declaring the effectivity of the creation of the Office and restating its composition, powers and functions. On 12 May 1988, the Office of the Ombudsman became operational upon the appointment of the Ombudsman and his Overall Deputy Ombudsman. Immediately thereafter, one Deputy Ombudsman each for Luzon, Visayas and Mindanao were likewise appointed by the President. This date became the basis for celebrating the anniversary of the Office of the Ombudsman. On 17 November 1989 the Congress enacted Republic Act No. 6770, otherwise known as the Ombudsman Act of 1989, providing for the functional and structural organization of the Office of the Ombudsman and delineating its powers functions and duties. Indeed, Congress, in enacting Republic Act 6770, sought to have an Ombudsman who would be an effective and an activist watchman vesting the Ombudsman with adequate authority that would prevent the Ombudsman from being a "toothless tiger". (cf. Journal, Session No. 15, 17 August 1988)


Poland

The Polish Ombudsman is called the , usually translated as the Commissioner for Protection of Civil Rights, or Commissioner for Human Rights. The office also functions as the national human rights institution, and is accredited with A status by the ICC. The holder of the office from 2006, Dr Janusz Bogumił Kochanowski, died in the April 2010
Smolensk air disaster On 10 April 2010, a Tupolev Tu-154 aircraft operating Polish Air Force Flight 101 crashed near the Russian city of Smolensk, killing all 96 people on board. Among the victims were the president of Poland, Lech Kaczyński, and his wife, Mar ...
. He was succeeded by Irena Lipowicz. Since 2015, this position was held by Adam Bodnar, but on 15 April 2021 the pro-government Constitutional Tribunal forced him out of office, although then no replacement had been appointed. However, after some time, Marcin Wiącek (pl) was appointed new ombudsman.


Portugal

The Portuguese Ombudsman is called the ' (lit. '''Justice Provider), and its role is defined in article 23 of the Constitution of Portugal: Besides the traditional routes, complaints can be filed online and there are
toll-free A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing pref ...
lines for children and one for
senior citizens Old age refers to ages nearing or surpassing the life expectancy of human beings, and is thus the end of the human life cycle. Terms and euphemisms for people at this age include old people, the elderly (worldwide usage), OAPs (British usage ...
. The first Ombudsman was Manuel da Costa Brás (Tenente-Coronel, Lieutenant Colonel).


Romania

The ombudsman office is the People's Advocate ( ro, Avocatul Poporului). Since 26 June 2019, the current ombudsman is Renate Webber, preceded by Victor Ciorbea since 15 April 2014.


Russia

The Russian Federation's Commissioner for Human Rights (ombudsman, ) position is held by
Tatyana Moskalkova Tatyana Nikolayevna Moskalkova (russian: Татья́на Никола́евна Москалькóва; born May 30, 1955, Vitebsk, Byelorussian SSR, USSR) is a Russian lawyer, teacher, and politician. She has been Russia's Commissioner for ...
. The Commissioner is appointed for a fixed term by the
Parliament In modern politics, and history, a parliament is a legislative body of government. Generally, a modern parliament has three functions: representing the electorate, making laws, and overseeing the government via hearings and inquiries. Th ...
. The ombudsman cannot be dismissed before the end of their term, and is not subordinate to any body of power, including the
President President most commonly refers to: *President (corporate title) * President (education), a leader of a college or university * President (government title) President may also refer to: Automobiles * Nissan President, a 1966–2010 Japanese ...
or the
Government A government is the system or group of people governing an organized community, generally a state. In the case of its broad associative definition, government normally consists of legislature, executive, and judiciary. Government i ...
. Russia's 83 administrative regions have the right to elect a local ombudsman whose authority is limited to that region. Fewer than half had done so . There is also a Children's Rights Commissioner post, appointed by the President. The post was held by Anna Kuznetsova from 2016–2021. In June 2012,
Vladimir Putin Vladimir Vladimirovich Putin; (born 7 October 1952) is a Russian politician and former intelligence officer who holds the office of president of Russia. Putin has served continuously as president or prime minister since 1999: as prime min ...
signed the Executive Order on the Presidential Commissioner for Entrepreneurs' Rights, appointing Boris Titov to the position.


Serbia

In Serbia, the Protector of Citizens of the Republic of Serbia (Ombudsman) is an independent state authority, mandated to protect human rights and freedoms. It was introduced into the legal system in 2005 by the Law on Ombudsman and confirmed by the
Constitution of Serbia The current Constitution of the Republic of Serbia ( sr, / ), also known as Mitrovdan Constitution ( sr, / ) was adopted in 2006, replacing the previous constitution dating from 1990. The adoption of new constitution became necessary in 2006 ...
in 2006. Ombudsman is elected by the
National Assembly of the Republic of Serbia The National Assembly ( sr-cyr, Народна скупштина, Narodna skupština, ) is the unicameral legislature of Serbia. The assembly is composed of 250 deputies who are proportionally elected to four-year terms by secret ballot. The ...
for a five-year-term and is accountable to the Assembly for his work. The Ombudsman enjoys the same immunity as a member of the parliament. The first Serbian Ombudsman,
Saša Janković Saša Janković ( sr-cyr, Саша Јанковић, ; born 27 April 1970) is a Serbian lawyer, journalist, human rights activist and politician who served as the National Ombudsman of the Republic of Serbia between 2007 and 2017. He resigned his ...
, was elected by the National Assembly in July 2007. He has four deputies, who are specialized in several fields, especially the protection of rights of persons deprived of liberty, gender equality, children rights, minority rights and rights of people with disabilities. The Ombudsman has competence to oversee the work of government agencies, the bodies authorized for legal protection of property rights and interests of the Republic of Serbia and other bodies and organizations, enterprises and institutions which have been delegated public authority. He has no jurisdiction over the National Assembly, the
President President most commonly refers to: *President (corporate title) * President (education), a leader of a college or university * President (government title) President may also refer to: Automobiles * Nissan President, a 1966–2010 Japanese ...
, the
Government A government is the system or group of people governing an organized community, generally a state. In the case of its broad associative definition, government normally consists of legislature, executive, and judiciary. Government i ...
, the Constitutional Court, courts and Public Prosecutor's Office. The Ombudsman initiates proceedings following the complaint of a citizen or on his own initiative. State administration bodies are legally obliged to cooperate with the Ombudsman and to provide him access to their premises and all data in their possession, regardless of the degree of secrecy, when of interest to the investigation in process or the Ombudsman's preventive actions. As a result of an investigation, the Ombudsman may recommend dismissal of an official considered responsible for violation of the rights of citizens, may initiate disciplinary procedures against public administration employees, and may require initiation of penal, offence or other adequate procedure. The Ombudsman can also act preemptively, by offering advice and opinion on issues within his competence, to enhance the operation of the administration authorities and strengthen the protection of human liberties and rights. The Ombudsman is entitled to propose laws within its scope of competence, give opinions to the Government and the National Assembly on regulations under preparation and address the Constitutional Court to challenge the constitutionality of laws. The Ombudsman provides the National Assembly with an annual report on his work and findings as well as with other special reports. The Ombudsman has full membership in the European Ombudsman Institute (EOI), the International Ombudsman Association (IOA), the
European Network of Ombudspersons for Children European, or Europeans, or Europeneans, may refer to: In general * ''European'', an adjective referring to something of, from, or related to Europe ** Ethnic groups in Europe ** Demographics of Europe ** European cuisine, the cuisines of Europe ...
(ENOC) and the
Association of Mediterranean Ombudsmen Association may refer to: *Club (organization), an association of two or more people united by a common interest or goal * Trade association, an organization founded and funded by businesses that operate in a specific industry * Voluntary associat ...
(AOM). In May 2010, it was accredited with 'A' status as the national human rights institution.


Slovakia

The role of ombudsman was established as a result of the Ombudsman Act (564/2001). The National Assembly appoints a candidate to this position with a term of five years and a maximum of two consecutive terms. At a minimum, the ombudsman provides the National Council with an annual report. In case of a severe violation of fundamental rights, or a large number of people affected, the ombudsman can release a special or extraordinary report at any time. This occurred three times between 2013 and 2017, but because of the "opposition background" of the second most recent ombudsman, Judge Jana Dubovcová, her concerns were ignored by the assembly majority, many members of parliament were absent during her speeches, and public institutions were allowed to ignore the report, so no actions were actually taken to correct the situation. The most recent ombudsman, lawyer and university teacher
Mária Patakyová Mária Patakyová (born 14 May 1963) is a Slovak lawyer and law professor, who served as the Ombudsman in Slovakia from 2017 to 2022. Patakyová was born in Nové Zámky. She studied Law at the Comenius University and has been teaching commerci ...
, was elected in March 2017.


Slovenia

The institution of the Human Rights Ombudsman of the Republic of
Slovenia Slovenia ( ; sl, Slovenija ), officially the Republic of Slovenia (Slovene: , abbr.: ''RS''), is a country in Central Europe. It is bordered by Italy to the west, Austria to the north, Hungary to the northeast, Croatia to the southeast, and ...
was introduced into the Slovenian constitutional order through the new Constitution of the Republic of Slovenia, which was adopted in December 1991. The Human Rights Ombudsman is defined in Article 159 of the Constitution, which provides that in order to protect human rights and fundamental freedoms in relation to state authorities, local self-government authorities and bearers of public authority, the office of the Ombudsman for the rights of citizens shall be established by law.
The Human Rights Ombudsman of the Republic of Slovenia
is a constitutional category that does not fall under the executive, judicial or legislative branch of authority. The Ombudsman is therefore not part of any mechanism of authority, but rather acts as an overseer of authority since as an institution it restricts its capricious encroachment of human rights and fundamental freedoms. The Ombudsman is in his work not only limited to handling direct violations defined as human rights and freedoms in the constitution, moreover, he may act in any case whatsoever dealing with a violation of any right of an individual arising from a holder of authority. He can intervene also in the case if unfair and poor state administration in relation to the individual. If the aforementioned is considered, it can have a significant impact on the development and increase in legal and administrative culture between holders of authority and the individual. Human rights ombudsman is in relation towards the state bodies, autonomous and independent agency. The Ombudsman can caution violators that they should put right their violation or eliminate irregularities committed, or can even propose compensation. On one's behalf, and with their authorisation, he can lodge with the Constitutional Court a request for assessment of the constitutionality and legality of regulations or official documents, or may submit a constitutional complaint owing to the violation of some right. He may submit to the government or parliament initiatives for the amendment of laws and other regulations. He may also suggest to all bodies that fall within his competence that they improve their dealings and relations with clients. The Ombudsman may also communicate his opinion to anyone regarding cases that are linked to the violation of rights and freedoms. Here it is not important what kind of procedure is involved, nor the stage of processing it has reached at the body in question. The Ombudsman cannot perform work or remove violations or irregularities in place of the specific state body, local community body or holder of public authorisation. Those that committed the violation or irregularity are bound also themselves to putting right the violation or irregularity. Equally, the Ombudsman cannot deal with cases that are subject to court proceedings, except in exceptional cases.


South Africa

*
Public Protector The Public Protector in South Africa is one of six independent state institutions set up by the country's Constitution to support and defend democracy. According to Section 181 of the Constitution: * These institutions are independent, and subje ...
* Auditor-General


Spain

The national ombudsman of
Spain , image_flag = Bandera de España.svg , image_coat = Escudo de España (mazonado).svg , national_motto = '' Plus ultra'' (Latin)(English: "Further Beyond") , national_anthem = (English: "Royal March") , ...
is the (Defender of the People), dealing with complaints of maladministration and having the capacity to bring cases at the Constitutional Court. The office is prominent in the international networks of ombudsmen and national human rights institutions, particularly through the Ibero-American Ombudsman Federation (FIO).


Ombudsmen in the autonomous communities

There are comparable offices in the
autonomous communities of Spain eu, autonomia erkidegoa ca, comunitat autònoma gl, comunidade autónoma oc, comunautat autonòma an, comunidat autonoma ast, comunidá autónoma , alt_name = , map = , category = Autonomous administr ...
, as follows: * (
Andalusia Andalusia (, ; es, Andalucía ) is the southernmost autonomous community in Peninsular Spain. It is the most populous and the second-largest autonomous community in the country. It is officially recognised as a "historical nationality". The ...
) * (
Aragon Aragon ( , ; Spanish and an, Aragón ; ca, Aragó ) is an autonomous community in Spain, coextensive with the medieval Kingdom of Aragon. In northeastern Spain, the Aragonese autonomous community comprises three provinces (from north to s ...
) * (full name on website: ) ( Basque Country) * (
Canary Islands The Canary Islands (; es, :es:Canarias, Canarias, ), also known informally as the Canaries, are a Spanish Autonomous communities of Spain, autonomous community and archipelago in the Atlantic Ocean, in Macaronesia. At their closest point to ...
) * (
Castile and León Castile and León ( es, Castilla y León ; ast-leo, Castiella y Llión ; gl, Castela e León ) is an autonomous community in northwestern Spain. It was created in 1983, eight years after the end of the Francoist regime, by the merging of th ...
) * (
Catalonia Catalonia (; ca, Catalunya ; Aranese Occitan: ''Catalonha'' ; es, Cataluña ) is an autonomous community of Spain, designated as a '' nationality'' by its Statute of Autonomy. Most of the territory (except the Val d'Aran) lies on the no ...
) * Personero del Común ( Extremadura) * (
Galicia Galicia may refer to: Geographic regions * Galicia (Spain), a region and autonomous community of northwestern Spain ** Gallaecia, a Roman province ** The post-Roman Kingdom of the Suebi, also called the Kingdom of Gallaecia ** The medieval King ...
) * (
Balearic Islands The Balearic Islands ( es, Islas Baleares ; or ca, Illes Balears ) are an archipelago in the Balearic Sea, near the eastern coast of the Iberian Peninsula. The archipelago is an autonomous community and a province of Spain; its capital is ...
) * ( Murcia) * ''/'' ( Navarre) * ( Valencian Community) See also Syndic for more uses of the word in the
Catalan Catalan may refer to: Catalonia From, or related to Catalonia: * Catalan language, a Romance language * Catalans, an ethnic group formed by the people from, or with origins in, Northern or southern Catalonia Places * 13178 Catalan, asteroid #1 ...
linguistic area.


Former ombudsmen in the autonomous communities

* ( Asturias)


Sweden

The office of the
Parliamentary Ombudsman Parliamentary Ombudsman ( fi, Eduskunnan oikeusasiamies, sv, Riksdagens ombudsman, is, Umboðsmaður Alþingis, da, Folketingets Ombudsmand, no, Sivilombudet) is the name of the principal ombudsman institutions in Finland, Iceland, Denmark, ...
( sv, Riksdagens ombudsmän, or ) was established with the Instrument of Government in 1809, originally under the title of . The office was modelled after Chancellor of Justice ( sv, Justitiekanslern), and according to the principle of
separation of powers Separation of powers refers to the division of a state's government into branches, each with separate, independent powers and responsibilities, so that the powers of one branch are not in conflict with those of the other branches. The typi ...
. The Chancellor of Justice was installed in 1714 as a proxy for King Charles XII of Sweden, to act as a representative for the Royal Government. Today it acts as an ombudsman, mainly to oversee that Swedish authorities comply with laws on behalf of the
Government A government is the system or group of people governing an organized community, generally a state. In the case of its broad associative definition, government normally consists of legislature, executive, and judiciary. Government i ...
, but also to handle
indemnity In contract law, an indemnity is a contractual obligation of one Party (law), party (the ''indemnitor'') to Financial compensation, compensate the loss incurred by another party (the ''indemnitee'') due to the relevant acts of the indemnitor or ...
claims from persons suffered from imprisonment but later acquitted, or other damages caused by authorities. The
Parliamentary Ombudsman Parliamentary Ombudsman ( fi, Eduskunnan oikeusasiamies, sv, Riksdagens ombudsman, is, Umboðsmaður Alþingis, da, Folketingets Ombudsmand, no, Sivilombudet) is the name of the principal ombudsman institutions in Finland, Iceland, Denmark, ...
was in turn appointed to represent the parliament; to oversee that all public authorities comply with the laws and decrees. The latter had the specific duty to protect the citizens and as a public attorney prosecute unlawful government or actions by authorities and criticise problematic laws, to ensure equality in the court of law, with inspections and handling of complains. With growing attention to discrimination issues in the latter part of the 20th century a number of new anti-discriminatory Ombudsmen was appointed, to later be gathered under one roof, with the establishment of the
Equality Ombudsman The Equality Ombudsman ( sv, Diskrimineringsombudsmannen, , discrimination ombudsman, DO; formerly sv, Jämställdhetsombudsmannen, , equality ombudsman, label=none, JämO) is a government agency in Sweden tasked with supervising the laws relati ...
( sv, Diskrimineringsombudsmannen) in 2009. The Ombudsman for Children ( sv, Barnombudsmannen) was established in 1993, and is tasked with matters affecting the rights and interests of children and young people. The
Director-General A director general or director-general (plural: ''directors general'', ''directors-general'', ''director generals'' or ''director-generals'' ) or general director is a senior executive officer, often the chief executive officer, within a governmen ...
of the Swedish Consumer Agency is the designated Consumer Ombudsman ( sv, Konsumentombudsmannen). Non-government appointed entities are the Pressombudsmannen, supervising compliance with the code of ethics of the Swedish printed media industry, and , an advocate for the rights of the native Sami minority in Sweden, appointed by the
Saami Council The Saami Council ( se, Sámiráđđi; smj, Sámeráde; sma, Saemienraerie; smn, Sämirääđi; sms, Sääʹmsuåvtõs; sjd, Са̄мь Соббар; sje, Sámerárre) is a voluntary, non-governmental organization of the Sámi people made u ...
until 1997.


Taiwan

Under the R.O.C. Constitution and its seventh amendments, the
Control Yuan The Control Yuan is the supervisory and auditory branch of the government of the Republic of China (Taiwan). Prior to constitutional reforms in the 1990s, the Control Yuan, along with National Assembly (electoral college) and the Legislat ...
, one of the five branches of the Taiwanese government, functions as the ombudsman. Other than acting as the auditor of national government and being responsible for impeachment of officials, the Control Yuan investigates petitions and complaints from the general public about government policies and misdeeds committed by officials (both national and regional), and proposes corrective measures. The government agencies in question need to respond to the proposed measures within two months from the date of issue. The 29 Members of Control Yuan are nominated by the
President President most commonly refers to: *President (corporate title) * President (education), a leader of a college or university * President (government title) President may also refer to: Automobiles * Nissan President, a 1966–2010 Japanese ...
and confirmed by the Legislative Yuan to serve a six-year renewable term. In 2020, the National Human Rights Commission was established under the Control Yuan as a national human rights institution in line with the Paris Principles with power to investigate human rights abuse, to facilitate legislation of human rights protection and to promote human rights education.


Tajikistan

The Office of the Human Rights Ombudsman was established in 2009, and receives support from the OSCE. The current Ombudsman is Zarif Alizoda, appointed by President Emomalii Rahmon and approved by
Parliament In modern politics, and history, a parliament is a legislative body of government. Generally, a modern parliament has three functions: representing the electorate, making laws, and overseeing the government via hearings and inquiries. Th ...
in May 2009. The functions of his office include human rights education, on which it co-operates with other public bodies and NGOs. It also works with a coalition of NGOs on monitoring places of detention.


Thailand

The Office of the Ombudsman Thailand ( th, ผู้ตรวจการแผ่นดินของรัฐสภา, ) was created in the
1997 Constitution of Thailand File:1997 Events Collage.png, From left, clockwise: The movie set of ''Titanic'', the highest-grossing movie in history at the time; ''Harry Potter and the Philosopher's Stone'', is published; Comet Hale-Bopp passes by Earth and becomes one of t ...
or the "people's constitution". The name was shortened to the Ombudsmen ( th, ผู้ตรวจการแผ่นดิน, ) by the 2007 Constitution of Thailand. The idea for such an office first appeared in the 1974 constitution. On 1 April 2000 the first Thai ombudsman was appointed by the king. Ombudsmen are appointed by the King of Thailand upon the advice of the Senate of Thailand. The ombudsmen investigate complaints by the public against public officials and agencies. They have the power to prosecute, but not to enforce judgments. The 2007 constitution of 2007 charged the ombudsman to oversee the ethical practices of politicians, government officials, or state officials as well as to establish a code of ethics to be followed by all agencies including the Ombudsman Code of Ethics. In January 2020, the Office of the Ombudsman abolished its 2012 and 2014 travel regulations, which covered only the ombudsmen's expenses during domestic and overseas trips, and replaced them with a new version that allows ombudsmen's spouses to claim identical benefits on overseas trips. The benefits include all transport and accommodation expenses and a 3,100
baht The baht (; th, บาท, ; sign: ฿; code: THB) is the official currency of Thailand. It is divided into 100 ''satang'' (, ). The issuance of currency is the responsibility of the Bank of Thailand. SWIFT ranked the Thai baht as the 10th-m ...
daily allowance or all expenses incurred not to exceed 4,500 baht per day. The rules took effect on 29 January after being announced in the ''Royal Gazette''. The new regulations did not address the question of why spouses should travel at public expense. Ombudsmen are appointed to a six-year non-renewable term. Thailand's ombudsmen are: * General Viddhavat Rajatanun, Chief Ombudsman (appointed 2012) * Mr Boon Tapanadul, Ombudsman * Mr Somjak Suwansujarit, Ombudsman In 2019, the Office of the Ombudsman investigated 4,762 cases, of which 2,530 were "dealt with". Most complaints involved the Royal Thai Police and the Department of Local Administration (DLA). Since its founding in 2000, the ombudsman's office has investigated 48,441 cases and resolved 46,209 (95.4%) of them.


Turkey

The Ombudsman's Office was created after the constitutional referendum of 2010 was approved. The Ombudsman's Office is responsible for examining and investigating all manner of administrative acts, actions, attitudes and behavior in terms of respect for human rights and freedoms, conformity with the law and fairness and appropriateness within the framework of the character of the Republic of Turkey as enshrined in its
Constitution A constitution is the aggregate of fundamental principles or established precedents that constitute the legal basis of a polity, organisation or other type of entity and commonly determine how that entity is to be governed. When these pr ...
. It performs its functions as part of the Parliament Speaker's Office. The Ombudsman's Office is called the Public Monitoring Institution (KDK) and has an independent and autonomous budget.


Ukraine

The office of ombudsman, or Commissioner for Human Rights, in
Ukraine Ukraine ( uk, Україна, Ukraïna, ) is a country in Eastern Europe. It is the second-largest European country after Russia, which it borders to the east and northeast. Ukraine covers approximately . Prior to the ongoing Russian inva ...
was instituted in 1998. The first ombudsman was Nina Karpachova until 2012. Valeriya Lutkovska was elected to the office for a five-year term by secret ballot in the
Ukrainian Parliament The Verkhovna Rada of Ukraine ( uk, Верхо́вна Ра́да Украї́ни, translit=, Verkhovna Rada Ukrainy, translation=Supreme Council of Ukraine, Ukrainian abbreviation ''ВРУ''), often simply Verkhovna Rada or just Rada, is the ...
on 24 April 2012. Under Article 55 of the 1996
Constitution A constitution is the aggregate of fundamental principles or established precedents that constitute the legal basis of a polity, organisation or other type of entity and commonly determine how that entity is to be governed. When these pr ...
, "Everyone has the right to appeal for the protection of his/her rights to the Ukrainian Parliament Commissioner for Human Rights". Article 101 provides "The Ukrainian Parliament Commissioner for Human Rights exercises parliamentary control over the observance of constitutional human and citizens' rights and freedoms." The legal basis of the office, which is also Ukraine's national human rights institution, is set out in Law 767/97, which refers to the office as the "Authorised Human Rights Representative" of the Parliament. Lyudmyla Denisova was elected to the office by the
Ukrainian Parliament The Verkhovna Rada of Ukraine ( uk, Верхо́вна Ра́да Украї́ни, translit=, Verkhovna Rada Ukrainy, translation=Supreme Council of Ukraine, Ukrainian abbreviation ''ВРУ''), often simply Verkhovna Rada or just Rada, is the ...
on 15 March 2018 and was dismissed in May 2022 by the Verkhovna Rada.The Verkhovna Rada fired Ombudsman Denisov
by
Ukrayinska Pravda ''Ukrainska Pravda'' ( uk, Українська правда, lit=Ukrainian Truth) is a Ukrainian online newspaper founded by Georgiy Gongadze on 16 April 2000 (the day of the Ukrainian constitutional referendum). Published mainly in Ukrai ...
(31 May 2023)
She was accused of making unverifiable statements about alleged sex crimes by Russian troops. There was no new appointment.


United Kingdom

In the United Kingdom a post of Ombudsman is attached to the Westminster Parliament, jurisdiction extending to all departments of the central government and other government institutions. The office of the Parliamentary Commissioner for Administration was created in 1967, covering the activities of central government departments. A separate (National) Health Service ombudsman was subsequently created, but this office has to date always been held by the same person and the two offices are usually referred to as the Parliamentary and Health Service Ombudsman. This Ombudsman will usually investigate complaints referred to him or her by a Member of Parliament where there has been evidence of " maladministration" having occurred which has resulted in an "unremedied injustice". Complaints to the Ombudsman are subject to a "time bar" – this means that the Ombudsman may determine a complaint to be out of jurisdiction if too much time has passed between the event or course of events being complained about and the complaint being received by the Ombudsman. Separate agencies exist to handle complaints relating to departments and agencies of the devolved administrations. These are the
Northern Ireland Ombudsman The office of the NI Ombudsman, now known as the Northern Ireland Public Services Ombudsman (NIPSO), was first established in Northern Ireland in 1969. The role of an independent ombudsman was originally created as a response to the Northern Irelan ...
, the
Public Services Ombudsman for Wales The Public Services Ombudsman for Wales (in Welsh ''Ombwdsmon Gwasanaethau Cyhoeddus Cymru'') was established bsection 1(1)of the Public Services Ombudsman (Wales) Act 2005. The Public Services Ombudsman for Wales brings together the jurisdicti ...
and the Scottish Public Services Ombudsman, answerable respectively to the Northern Ireland Assembly, the Welsh Parliament and the
Scottish Parliament The Scottish Parliament ( gd, Pàrlamaid na h-Alba ; sco, Scots Pairlament) is the devolved, unicameral legislature of Scotland. Located in the Holyrood area of the capital city, Edinburgh, it is frequently referred to by the metonym Holyr ...
. The Local Government Ombudsman (formally the Commission for Local Government Administration – there are two Commissioners) for England and Wales was created in 1973, and a similar office for Scotland in 1974; since then, a variety of other public and private sector-specific ombudsmen have been created, along with the
Northern Ireland Ombudsman The office of the NI Ombudsman, now known as the Northern Ireland Public Services Ombudsman (NIPSO), was first established in Northern Ireland in 1969. The role of an independent ombudsman was originally created as a response to the Northern Irelan ...
.


Other ombudsman services in the United Kingdom


Communications and Internet Services Adjudication Scheme (CISAS)
provides free, independent dispute resolution with communications providers *
Financial Ombudsman Service The Financial Ombudsman Service is an ombudsman in the United Kingdom. It was established in 2000, and given statutory powers in 2001 by the Financial Services and Markets Act 2000, to help settle disputes between consumers and UK-based b ...
provides consumers and small businesses with a free, independent service for resolving disputes with Banks, Insurance and other financial organisations (includes private medical insurance) *
Financial Services Ombudsman Scheme for the Isle of Man Finance is the study and discipline of money, currency and capital assets. It is related to, but not synonymous with economics, the study of production, distribution, and consumption of money, assets, goods and services (the discipline of fina ...
*
Furniture Ombudsman The Furniture & Home Improvement Ombudsman (FHIO), formerly The Furniture Ombudsman (TFO) is an independent not for profit organisation based in the United Kingdom. It specialises in alternative dispute resolution for customers of its members in t ...
* Housing Ombudsman: An independent service dealing with complaints against landlords and agents, and other housing disputes. *
Judicial Appointments and Conduct Ombudsman The judiciary (also known as the judicial system, judicature, judicial branch, judiciative branch, and court or judiciary system) is the system of courts that adjudicates legal disputes/disagreements and interprets, defends, and applies the law ...
*
Legal Ombudsman The Legal Ombudsman is an ombudsman service that opened in October 2010. It is a free service that investigates complaints about lawyers in England and Wales. The Legal Ombudsman was set up as a result of the Legal Services Act 2007 and took over f ...
* Motor Ombudsman *Northern Ireland Public Services Ombudsman * Office of the Independent Adjudicator reviews individual complaints by students against universities
Ombudsman Services
is a non-profit company that provides dispute resolution for the communications, energy and copyright licensing industries * Parliamentary and Health Service Ombudsman * Police Ombudsman for Northern Ireland * Pensions Ombudsman investigates and decides complaints and disputes about private, civil service and other public sector pensions and pension schemes * Prisoner Ombudsman, Northern Ireland *
Prisons and Probation Ombudsman The 'Prisons and Probation Ombudsman'' (PPO) is a public body, in England and Wales, appointed by the Secretary of State for Justice to investigate complaints from prisoners, those subject to probation supervision, young people in detention (prison ...
* Property Ombudsman deals with consumer disputes with estate or property agents *Public Services Ombudsman for Wales * Removal Industry Services Ombudsman * Scottish Legal Services Ombudsman *Scottish Public Services Ombudsman


Former ombudsman services in the United Kingdom

* The Retail Ombudsman ran from 1 January 2015 to July 2017 when the company lost its ombudsman status


United States

Members of the
United States Congress The United States Congress is the legislature of the federal government of the United States. It is Bicameralism, bicameral, composed of a lower body, the United States House of Representatives, House of Representatives, and an upper body, ...
serve as federal-level ombudsmen in their oversight capacity over federal agencies, and employ staff specifically dedicated to legal compliance enforcement and investigations of maladministration on behalf of constituents.


Uruguay

In 2012 the
Uruguay Uruguay (; ), officially the Oriental Republic of Uruguay ( es, República Oriental del Uruguay), is a country in South America. It shares borders with Argentina to its west and southwest and Brazil to its north and northeast; while bordering ...
an ombudsman was appointed. The office was created in 2010 as a Parliamentary Officer. The formal name of the institution is ('Institute for Human Rights and Ombudsman'). It is composed of five members appointed by the General Assembly of Uruguay.


Uzbekistan

The office of the Authorized Person of the ''Oliy Majlis'' of the Republic of Uzbekistan for Human Rights, or Ombudsman, was created in 1995, by an initiative of the
President President most commonly refers to: *President (corporate title) * President (education), a leader of a college or university * President (government title) President may also refer to: Automobiles * Nissan President, a 1966–2010 Japanese ...
of
Uzbekistan Uzbekistan (, ; uz, Ozbekiston, italic=yes / , ; russian: Узбекистан), officially the Republic of Uzbekistan ( uz, Ozbekiston Respublikasi, italic=yes / ; russian: Республика Узбекистан), is a doubly landlocked co ...
, but subsequently through legislation enacted in 1997, reinforced by a constitutional reform in 2003 and a new ombudsman statute in 2004. The current Authorised Person, appointed by the Supreme Assembly of Uzbekistan (''Oliy Majlis''), is Ulugbek Muhammadiev. The office was one of the first ombudsmen established in the
Commonwealth of Independent States The Commonwealth of Independent States (CIS) is a regional intergovernmental organization in Eurasia. It was formed following the dissolution of the Soviet Union in 1991. It covers an area of and has an estimated population of 239,796,010 ...
, and receives technical support from the Organization for Security and Cooperation in Europe.


In fiction

In the science fiction television series '' Babylon 5'', the arbiters aboard space station ''Babylon 5'' who preside over cases stemming from public complaints are referred to as ''ombuds'' (this is both the singular and plural designation), a sometimes used gender-neutral title for an ombudsman. Just as with their modern European counterparts, the ombuds only preside over public cases, including robbery, assault, and murder, and do not interpret law as a regular judiciary does. Opus the penguin was an ombudsman in the strip ''
Bloom County ''Bloom County'' is an American comic strip by Berkeley Breathed which originally ran from December 8, 1980, until August 6, 1989. It examined events in politics and culture through the viewpoint of a fanciful small town in Middle America, whe ...
'' until he was fired. John Perry, the protagonist of '' The Last Colony'', written by John Scalzi starts off the novel as an ombudsman for a newly settled human colony. The webcomic '' PvP'' ran a story arc starting at the beginning of March 2009 parodying the comic series and movie '' Watchmen'' called ''The Ombudsmen.'' The Fox News parody show, Red Eye with Greg Gutfeld, met three times per episode with "TV's Andy Levy, Ombudsman".


See also

* * * * *
International Ombudsman Institute The International Ombudsman Institute (IOI), established in 1978, is the only global organisation for the cooperation of more than 200 independent Ombudsman institutions operating on a local, regional and national level from more than 100 countri ...
(IOI) – representing 150 public sector independent ombudsman institutions on the national, state, regional and local level around the globe * *


References


External links


JPGMOnline.com
nbsp;– 'The role of the ombudsman in biomedical journals', ''
Journal of Postgraduate Medicine The ''Journal of Postgraduate Medicine'' is a multidisciplinary quarterly bio medical journal. The journal is the official publication of the Staff Society of Seth Gordhandas Sunderdas Medical College and King Edward Memorial Hospital, Mumbai, I ...
'', Vol 48, No 4, pp 292–296, 2002
POGO.org
nbsp;– 'EPA Ombudsman Resigns: Accountability in Handling of Superfund Sites Threatened',
Project on Government Oversight The Project On Government Oversight (POGO) is a nonpartisan non-profit organization based in Washington, DC, that investigates and works to expose waste, fraud, abuse, and conflicts of interest in the U.S. federal government. According to its webs ...
(22 April 2002)
Transparency.org
nbsp;– 'What is an Ombudsman'
Ombudsman Institutions for the Armed Forces Handbook
nbsp;– 'A practical guide to the role of military ombudsman', Geneva Centre for the Democratic Control of Armed Forces (DCAF)
Ombudsman Institutions and Minority Issues
Study by the European Centre for Minority Issues
SÖP Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Ombudsman Institution of Public Transport in Germany

The Independent Voice, IOA newsletter, May 2017.


International and regional ombudsman associations


ACCUO
- Association of Canadian College and University Ombudspersons (ACCUO)
Asian Ombudsman Association (AOA) – "To promote the concepts of Ombudsmanship and to encourage its development in Asia"

Association of Mediterranean Ombudsmen
(AMO)
ANZOA
nbsp;– Australian and New Zealand Ombudsman Association (ANZOA)
Ombudsman Association
(formerly the British and Irish Ombudsman Association, BIOA)
European Network of Ombudspersons for Children
(ENOC)
ENOHE
 – European Network of Ombudsmen in Higher Education (ENOHE),
Universiteit van Amsterdam The University of Amsterdam (abbreviated as UvA, nl, Universiteit van Amsterdam) is a public research university located in Amsterdam, Netherlands. The UvA is one of two large, publicly funded research universities in the city, the other b ...

European Ombudsman Institute
European Ombudsman Institute
IOA
nbsp;– International Ombudsman Association (IOA)
ONO
nbsp;– Organization of News Ombudsmen (ONO)


Ombudsman directories


IOI
nbsp;– International Ombudsman Institute (international directory of ombudsmen)
Ombuds Blog
includes lists of organizational ombuds offices in corporations, academic, governmental, and other organizations {{Authority control ! Legal professions Government occupations Ethics organizations Swedish titles Swedish words and phrases