{{unreferenced, date=January 2019
Otelo was the Office of the Telecommunications Ombudsman in the United Kingdom, superseded by Ombudsman Services.
The organisation dealt with complaints about:
* The way in which mobile and fixed phones, faxes and internet service are provided.
* Certain services such as
Short Messaging Service
Short Message/Messaging Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile devices exchange short text ...
s (SMS or texting), voice mail and call forwarding
* Services and products for people with disabilities, such as text relay (an operator service that translates voice to text and text to voice) and free directory enquiries