Openbay is an
online marketplace
An online marketplace (or online e-commerce marketplace) is a type of e-commerce website where product or service information is provided by multiple third parties. Online marketplaces are the primary type of multichannel ecommerce and can be a way ...
for automotive repair and maintenance services and a provider of
SaaS
Software as a service (SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is also known as "on-demand software" and Web-based/Web-hosted software.
SaaS is cons ...
for the automotive service industry. in the United States. The company is headquartered in Cambridge, Massachusetts, and it was founded by CEO, Rob Infantino, in 2012.
Product
Vehicle owners enter their need for service or describe the repair or maintenance problem. Openbay reaches out to its network of service professionals to request binding service offers. Vehicle owners then receive multiple service proposals that they may compare based on location, customer ratings and price. Consumers book an appointment with the service provider of their choice, while the payment is handled by Openbay’s mobile app. 70% of Openbay users do not select the lowest-priced service provider. Openbay employs a
commission-based business model that retroactively charges the 'winning' repair shop on a given job request.
References
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Online marketplaces of the United States
Automotive websites