An online service provider (OSP) can, for example, be an Internet service provider, an email provider, a news provider (press), an entertainment provider (music, movies), a search engine, an

e-commerce E-commerce (electronic commerce) is the activity of electronically buying or selling of products on online services or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain manageme ...

site, an online banking site, a health site, an official government site, social media, a

wiki A wiki ( ) is an online hypertext publication collaboratively edited and managed by its own audience, using a web browser. A typical wiki contains multiple pages for the subjects or scope of the project, and could be either open to the pu ...

, or a

Usenet Usenet () is a worldwide distributed discussion system available on computers. It was developed from the general-purpose Unix-to-Unix Copy (UUCP) dial-up network architecture. Tom Truscott and Jim Ellis conceived the idea in 1979, and it was ...

newsgroup. In its original more limited definition, it referred only to a commercial computer communication service in which paid members could dial via a computer modem the service's private computer network and access various services and information resources such as

bulletin board system A bulletin board system (BBS), also called computer bulletin board service (CBBS), is a computer server running software that allows users to connect to the system using a terminal program. Once logged in, the user can perform functions such as ...

downloadable In computer networks, download means to ''receive'' data from a remote system, typically a server such as a web server, an FTP server, an email server, or other similar system. This contrasts with uploading, where data is ''sent to'' a remote s ...

files and programs, news articles,

chat room The term chat room, or chatroom (and sometimes group chat; abbreviated as GC), is primarily used to describe any form of synchronous conferencing, occasionally even asynchronous conferencing. The term can thus mean any technology, ranging from ...

s, and

electronic mail Electronic mail (email or e-mail) is a method of exchanging messages ("mail") between people using electronic devices. Email was thus conceived as the electronics, electronic (digital media, digital) version of, or counterpart to, mail, ...

services. The term "online service" was also used in references to these dial-up services. The traditional dial-up online service differed from the modern

Internet service provider An Internet service provider (ISP) is an organization that provides services for accessing, using, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise private ...

in that they provided a large degree of content that was only accessible by those who subscribed to the online service, while ISP mostly serves to provide access to the

Internet The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, pub ...

and generally provides little if any exclusive content of its own. In the U.S., the

Online Copyright Infringement Liability Limitation Act The Online Copyright Infringement Liability Limitation Act (OCILLA) is United States federal law that creates a conditional 'safe harbor' for online service providers (OSP) (a group which includes internet service providers (ISP) and other Inter ...

(OCILLA) portion of the

U.S. The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territori ...

Digital Millennium Copyright Act The Digital Millennium Copyright Act (DMCA) is a 1998 United States copyright law that implements two 1996 treaties of the World Intellectual Property Organization (WIPO). It criminalizes production and dissemination of technology, devices, or s ...

has expanded the legal definition of online service in two different ways for different portions of the law. It states in section 512(k)(1):

(A) As used in subsection (a), the term "service provider" means an entity offering the transmission, routing, or providing of connections for digital online communications, between or among points specified by a user, of material of the user’s choosing, without modification to the content of the material as sent or received.
(B) As used in this section, other than subsection (a), the term "service provider" means a provider of online services or network access, or the operator of facilities therefore, and includes an entity described in subparagraph (A).Cornell Law School U.S. Code collectio
US CODE: Title 17, 512. Limitations on liability relating to material online
Accessed 20 December 2006.

These broad definitions make it possible for numerous web businesses to benefit from the OCILLA.

History

The first commercial online services went live in 1979.

CompuServe CompuServe (CompuServe Information Service, also known by its initialism CIS) was an American online service provider, the first major commercial one in the world – described in 1994 as "the oldest of the Big Three information services (the oth ...

(owned in the 1980s and 90s by H&R Block) and

The Source ''The Source'' is an American hip hop and entertainment website, and a magazine that publishes annually or . It is the world's longest-running rap periodical, being founded as a newsletter in 1988 by Jonathan Shecter. David Mays was the ma ...

(for a time owned by The Reader's Digest) are considered the first major online services created to serve the market of personal computer users. Utilizing text-based interfaces and menus, these services allowed anyone with a modem and communications software to use email, chat, news, financial and stock information, bulletin boards, special interest groups (SIGs), forums and general information. Subscribers could exchange email only with other subscribers of the same service. (For a time a service called DASnet carried mail among several online services, and CompuServe,

MCI Mail MCI Mail was one of the first ever commercial email services in the United States and one of the largest telecommunication services in the world. Operated by MCI Communications Corp. from 1983 to 2003, MCI Mail offered its customers a low cost and ...

, and other services experimented with X.400 protocols to exchange email until the Internet rendered these outmoded.) Other text-based online services followed such as

Delphi online service Delphi Forums is a U.S. online service provider and since the mid-1990s has been a community internet forum site. It started as a nationwide dialup service in 1983. Delphi Forums remains active as of 2022. History The company that became Delph ...

GEnie Jinn ( ar, , ') – also romanized as djinn or anglicized as genies (with the broader meaning of spirit or demon, depending on sources) – are invisible creatures in early pre-Islamic Arabian religious systems and later in Islamic mytho ...

and MCI Mail. The 1980s also saw the rise of independent Computer Bulletin Boards, or BBSes. (Online services are not BBSes. An online service may contain an electronic bulletin board, but the term "BBS" is reserved for independent dialup, microcomputer-based services that are usually single-user systems.) The commercial services used pre-existing packet-switched (X.25) data communications networks, or the services' own networks (as with CompuServe). In either case, users dialed into local access points and were connected to remote computer centers where information and services were located. As with telephone service, subscribers paid by the minute, with separate day-time and evening/weekend rates. As the use of computers that supported color and graphics, such the

Atari 8-bit family The Atari 8-bit family is a series of 8-bit home computers introduced by Atari, Inc. in 1979 as the Atari 400 and Atari 800. The series was successively upgraded to Atari 1200XL , Atari 600XL, Atari 800XL, Atari 65XE, Atari 130XE, Atari 800XE, ...

Commodore 64 The Commodore 64, also known as the C64, is an 8-bit home computer introduced in January 1982 by Commodore International (first shown at the Consumer Electronics Show, January 7–10, 1982, in Las Vegas). It has been listed in the Guinness ...

TI-99/4A The TI-99/4 and TI-99/4A are home computers released by Texas Instruments in 1979 and 1981, respectively. Based on the Texas Instruments TMS9900 microprocessor originally used in minicomputers, the TI-99/4 was the first 16-bit home computer. ...

Apple II The Apple II (stylized as ) is an 8-bit home computer and one of the world's first highly successful mass-produced microcomputer products. It was designed primarily by Steve Wozniak; Jerry Manock developed the design of Apple II's foam-m ...

, and early

IBM PC compatible IBM PC compatible computers are similar to the original IBM PC, XT, and AT, all from computer giant IBM, that are able to use the same software and expansion cards. Such computers were referred to as PC clones, IBM clones or IBM PC clones. ...

s, increased, online services gradually developed framed or partially graphical information displays. Early services such as CompuServe added increasingly sophisticated graphics-based front end software to present their information, though they continued to offer text-based access for those who needed or preferred it. In 1985

Viewtron Viewtron was an online service offered by Knight-Ridder and AT&T from 1983 to 1986. Patterned after the British Post Office's Prestel system, it started as a videotex service requiring users to have a special terminal, the AT&T Sceptre. As home ...

, which began as a

Videotex Videotex (or interactive videotex) was one of the earliest implementations of an end-user information system. From the late 1970s to early 2010s, it was used to deliver information (usually pages of text) to a user in computer-like format, typi ...

service requiring a dedicated terminal, introduced software allowing home computer owners access. Beginning in the mid-1980s graphics based online services such as

PlayNET PlayNet (or PlayNET) was an American online service for Commodore 64 personal computers that operated from 1984 to 1987. It was operated by the PlayNet, Inc of Troy, New York. History PlayNet was founded in 1983 by two former GE Global Research ...

Prodigy Prodigy, Prodigies or The Prodigy may refer to: * Child prodigy, a child who produces meaningful output to the level of an adult expert performer ** Chess prodigy, a child who can beat experienced adult players at chess Arts, entertainment, and ...

, and

Quantum Link Quantum Link (or Q-Link) was an American and Canadian online service for the Commodore 64 and 128 personal computers that operated starting November 5, 1985. It was operated by Quantum Computer Services of Vienna, Virginia, which later became ...

(aka Q-Link) were developed. Quantum Link, which was based on Commodore-only Playnet software, later developed AppleLink Personal Edition, PC-Link (based on Tandy's DeskMate), and Promenade (for IBM), all of which (including Q-Link) were later combined as

America Online AOL (stylized as Aol., formerly a company known as AOL Inc. and originally known as America Online) is an American web portal and online service provider based in New York City. It is a brand marketed by the current incarnation of Yahoo! Inc. ...

. These online services presaged the web browser that would change global online life 10 years later. Before Quantum Link, Apple computer had developed its own service, called

AppleLink AppleLink was the name of both Apple Computer's online service for its dealers, third-party developers, and users, and the client software used to access it. Prior to the commercialization of the Internet, AppleLink was a popular service for Mac ...

, which was mostly a support network targeted at Apple dealers and developers. Later, Apple offered the short-lived

eWorld eWorld was an online service operated by Apple Inc. between June 1994 and March 1996. The services included email (eMail Center), news, software installs and a bulletin board system (Community Center). Users of eWorld were often referred to as ...

, targeted at Mac consumers and based on the Mac version of the America Online software. Beginning in 1992, the Internet, which had previously been limited to government, academic, and corporate research settings, was opened to commercial entities. The first online service to offer Internet access was DELPHI, which had developed TCP/IP access much earlier, in connection with an environmental group that rated Internet access. The explosion of popularity of the

World Wide Web The World Wide Web (WWW), commonly known as the Web, is an information system enabling documents and other web resources to be accessed over the Internet. Documents and downloadable media are made available to the network through web se ...

in 1994 accelerated the development of the Internet as an information and communication resource for consumers and businesses. The sudden availability of low- to no-cost email and appearance of free independent

web sites A website (also written as a web site) is a collection of web pages and related content that is identified by a common domain name and published on at least one web server. Examples of notable websites are Google, Facebook, Amazon, and Wikipe ...

broke the business model that had supported the rise of the early online service industry. CompuServe, BIX, AOL, DELPHI, and Prodigy gradually added access to Internet e-mail,

newsgroups A Usenet newsgroup is a repository usually within the Usenet system, for messages posted from users in different locations using the Internet. They are discussion groups and are not devoted to publishing news. Newsgroups are technically distinct ...

, ftp, and to web sites. At the same time, they moved from usage-based billing to monthly subscriptions. Similarly, companies that paid to have AOL host their information or early online stores began to develop their own web sites, putting further stress on the economics of the online industry. Only the largest services like AOL (which later acquired CompuServe, just as CompuServe acquired The Source) were able to make the transition to the Internet-centric world. A new class of online service provider arose to provide access to the Internet, the

internet service provider An Internet service provider (ISP) is an organization that provides services for accessing, using, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise private ...

or ISP. Internet-only service providers like

UUNET UUNET, founded in 1987, was one of the largest Internet service providers and one of the early Tier 1 networks. It was based in Northern Virginia and was one of the first commercial Internet service providers. Today, UUNET is an internal brand ...

The Pipeline The Pipeline was one of the earliest American Internet service providers. It was founded in December 1993 in New York City by the science and technology writer James Gleick and computer programmer Uday Ivatury, who had met at the Manhattan Brid ...

, Panix, Netcom,

the World In its most general sense, the term "world" refers to the totality of entities, to the whole of reality or to everything that is. The nature of the world has been conceptualized differently in different fields. Some conceptions see the worl ...

EarthLink EarthLink is an American Internet service provider. It went public on NASDAQ in January 1997. Much of the company's growth was via acquisition; by 2000, ''The New York Times'' described Earthlink as the "second largest Internet service provider ...

, and

MindSpring EarthLink is an American Internet service provider. It went public on NASDAQ in January 1997. Much of the company's growth was via acquisition; by 2000, ''The New York Times'' described Earthlink as the "second largest Internet service provider ...

provided no content of their own, concentrating their efforts on making it easy for nontechnical users to install the various software required to "get online" before consumer operating systems came internet-enabled out of the box. In contrast to the online services' multitiered per-minute or per-hour rates, many ISPs offered flat-fee, unlimited access plans. These providers first offered access through telephone and modem, just as did the early online services providers. Today these independent ISPs have largely been supplanted by high speed and broadband access through cable and phone companies, as well as wireless access. The importance of the online services industry was vital in "paving the road" for the information superhighway. When Mosaic and Netscape were released in 1994, they had a ready audience of more than 10 million people who were able to download their first web browser through an online service. Though ISPs quickly began offering software packages with setup to their customers, this brief period gave many users their first online experience. Two online services in particular, Prodigy and AOL, are often confused with the Internet, or the origins of the Internet. Prodigy's Chief Technical Officer said in 1999: "Eleven years ago, the

was just an intangible dream that Prodigy brought to life. Now it is a force to be reckoned with." Despite that statement, neither service provided the back bone for the Internet, nor did either start the Internet.

Online service interfaces

The first online service used a simple text-based interface in which content was largely text only and users made choices via a command prompt. This allowed just about any computer with a modem and terminal communications program the ability to access these text-based online services. Compuserve would later offer, with the advent of the Apple Macintosh and MS Windows-based PC's, a GUI interface program for their service. This provided a very rudimentary GUI interface. Compuserve continued to offer text-only access for those needing it. Online services like Prodigy and AOL developed their online service around a

GUI The GUI ( "UI" by itself is still usually pronounced . or ), graphical user interface, is a form of user interface that allows users to interact with electronic devices through graphical icons and audio indicator such as primary notation, inste ...

and thus unlike CompuServe's early GUI-based software, these online services provided a more robust GUI interface. Early GUI-based online service interfaces offered little in the way of detailed graphics such as photographs or pictures. Largely they were limited to simple icons and buttons and text. As modem speeds increased it became more feasible to offer images and other more complicated graphics to users thus providing a nicer look to their services

Common resources provided by online services

Some of the resources and services online services have provided access to include message boards, chat services, electronic mail, file archives, current news and weather, online encyclopedias, airline reservations, and online games. Major online service providers like Compuserve also served as a way for software and hardware manufacturers to provide online support for their products via forums and file download areas within the online service provider's network. Prior to the advent of the web, such support had to be done either via an online service or a private

Bulletin board system A bulletin board system (BBS), also called computer bulletin board service (CBBS), is a computer server running software that allows users to connect to the system using a terminal program. Once logged in, the user can perform functions such as ...

run by the company and accessed over a direct phone line.

Responsibility

Depending on the jurisdiction there may be rules exempting an OSP from responsibility for content provided by users, but with a notice and take down'' (NTD) obligation to remove unacceptable content as soon as it is noticed.

References

External links