Northwind is a

privately held company A privately held company (or simply a private company) is a company whose shares and related rights or obligations are not offered for public subscription or publicly negotiated in the respective listed markets, but rather the company's stock is ...

that develops

property management system Property Management Systems (PMS) or Hotel Operating System (HOS), under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management. They are computerized syste ...

s, as well as GDS/

web Web most often refers to: * Spider web, a silken structure created by the animal * World Wide Web or the Web, an Internet-based hypertext system Web, WEB, or the Web may also refer to: Computing * WEB, a literate programming system created by ...

based booking solutions for the

hospitality industry The hospitality industry is a broad category of fields within the service industry that includes lodging, food and drink service, event planning, theme parks, travel and tourism. It includes hotels, tourism agencies, restaurants and bars. Sector ...

. Maestro Enterprise Suite, the company's flagship product, includes a variety of

module Module, modular and modularity may refer to the concept of modularity. They may also refer to: Computing and engineering * Modular design, the engineering discipline of designing complex devices using separately designed sub-components * Modul ...

s which can be co-ordinated to comply with a hotel or hotel chain's requirements. Maestro is a

multi-platform In computing, cross-platform software (also called multi-platform software, platform-agnostic software, or platform-independent software) is computer software that is designed to work in several computing platforms. Some cross-platform software ...

system with over 10,000 users. It allows optimized adaptability to single or multi-property businesses. Northwind's headquarters are in

Markham, Ontario Markham () is a city in the Regional Municipality of York, Ontario, Canada. It is approximately northeast of Downtown Toronto. In the 2021 Census, Markham had a population of 338,503, which ranked it the largest in York Region, fourth largest ...

, with sales and support offices located worldwide.

History

* 1978 - Company formed to respond to the need for custom

software development Software development is the process of conceiving, specifying, designing, programming, documenting, testing, and bug fixing involved in creating and maintaining applications, frameworks, or other software components. Software development invol ...

Maestro Property Solutions. 2008
/ref> * 1979 - Custom development of back office accounting, travel agency commission payables, and guest history management for a major Canadian hotel chain * 1980 - Ongoing development of various custom software modules in a mini computer environment * 1982 - Begin development of

UNIX Unix (; trademarked as UNIX) is a family of multitasking, multiuser computer operating systems that derive from the original AT&T Unix, whose development started in 1969 at the Bell Labs research center by Ken Thompson, Dennis Ritchie, and ot ...

based hotel

(PMS) * 1983 - Development of Telephone Answering Services Management software * 1984 - Computerized Hospitality Solutions (CHS) Front Office successfully introduced to the market * 1986 - Decision to focus strictly on hospitality and retire non-hotel software * 1989 - U.S. sales office established in Florida. * 1992 - Begin development of UNIX and

Windows Windows is a group of several proprietary graphical operating system families developed and marketed by Microsoft. Each family caters to a certain sector of the computing industry. For example, Windows NT for consumers, Windows Server for serv ...

version of new client/server PMS “CHS2000” * 1994 - CHS2000 Version 1 successfully introduced to the market * 1994 - First installation of CHS2000 Windows PMS * 1997 - Yield management functionality implemented as an integrated component of CHS2000 * 1999 - CHS legacy software retired, existing clients offered free upgrade to Maestro * 1999 - CHS2000 redesigned and deployed as Maestro PMS * 2000 - Spa & Activities Management module developed for resort operations * 2001 - Shuttle Services Management module developed * 2002 - Extended Stay Management enhancements added to PMS * 2002 - Maestro Enterprise Multi-Property deployed * 2003 - Enhanced service initiative (Diamond Plus) deployed to all Maestro users * 2003 - Development of condominium owner accounting module * 2003 - ResEze real-time fully integrated Web Booking Engine introduced * 2004 - Added ASP Citrix & Terminal Services based support * 2005 - Enhanced security features including credit card masking and database encryption added for

PCI PCI may refer to: Business and economics * Payment card industry, businesses associated with debit, credit, and other payment cards ** Payment Card Industry Data Security Standard, a set of security requirements for credit card processors * Pro ...

compliance * 2006 - Enhanced Spa & Activities Management, Retail

POS POS, Pos or PoS may refer to: Linguistics * Part of speech, the role that a word or phrase plays in a sentence * Poverty of the stimulus, a linguistic term used in language acquisition and development * Sayula Popoluca (ISO 639-3), an indigenous l ...

, and interfaces including 2-way GDS/OTA, 2-way Yield management * 2006 - Added Fine Dining

, Club Membership and Golf Scheduling Modules * 2007 - Integrated Member Management system introduced * 2007 - Table Reservations with On-line functionality introduced * 2008 - ResWave Booking Engine extends functionality of online presence for clients * 2008 - Maestro Users Group is formed to promote client collaboration * 2008 - Diamond Plus Service expanded to include free On-Demand Live Training and Beginners Education program, Web Connection initiative of online features & functions deployed * 2010 - Launches Maestro Self-Service Touch Screen Kiosk, fully tokenized interface for payment card processing & Maestro PMS Certified for PCI Compliancy, PA-DSS Standards * 2011 - Integrated online property based member Loyalty Program, handheld checkin/checkout support * 2012 - Online loyalty program integration * 2013 - Introduction of self serve eLearning website for Maestro PMS users * 2014 - Introduction of Maestro Web, a browser based, feature equivalent version of Maestro PMS * 2014 - EMV credit card support added (Chip and Pin) for secure credit card payments * 2015 - Mobile tools added including housekeeping, online check in, and tablet based folio display * 2016 - Post Checkin Surveys, Mobile Checkout, Online Payment Portal * 2017 - Northwin
acquires assets of Navicom Inc.
to provide reputation management for its clients

Products & services

{{advert, date=October 2020

Maestro Enterprise Suite

The Maestro Enterprise Suite is a sophisticated

used by single and multi-property hotel groups to share information between all branches of an operation, allowing for total network control. The Maestro Enterprise Suite has the following modules: * Maestro Property Management Suite * Maestro Sales & Catering Suite * Maestro Multi-Property Suite * Maestro Corporate Enterprise Suite

ResWave

ResWave is Northwind's real-time, on-line web booking suite, allowing package customization of guest services such as room, spa, dining & event reservations, and group management.

Diamond Plus

Diamond Plus is a support service initiative provided by Northwind to its clients. The service includes access to a 24/7 support center, remote training facilities for clients, software customization, and access to self-serve web training and documentation.

Executives

* ''Warren Dehan - President'' * ''Audrey MacRae - Vice President''

References

Companies based in Markham, Ontario Software companies of Canada Privately held companies of Canada