Norfolk Community Health and Care NHS Trust is a provider of community services to a population of about 882,000 in
Norfolk
Norfolk () is a ceremonial and non-metropolitan county in East Anglia in England. It borders Lincolnshire to the north-west, Cambridgeshire to the west and south-west, and Suffolk to the south. Its northern and eastern boundaries are the No ...
. It was established under the
Transforming Community Services
Transforming Community Services was a programme in the English NHS which operated from 2008 at a national level and continued during the implementation of the Health and Social Care Act 2012. Although the rhetoric of the programme was about improv ...
initiative. It comprises the community services previously run by Norfolk
Primary Care Trust
Primary care trusts (PCTs) were part of the National Health Service in England from 2001 to 2013. PCTs were largely administrative bodies, responsible for commissioning primary, community and secondary health services from providers. Until 31 May ...
.
It employs 2,250 full-time equivalent members of staff. Roisin Fallon-Williams was appointed chief executive in March 2015. in succession to Michael Scott. Lisa Christensen, former head of
Norfolk County Council
Norfolk County Council is the top-tier local government authority for Norfolk, England. Its headquarters are based in the city of Norwich.
Below it there are 7 second-tier local government district councils: Breckland District, Broadland Distr ...
's children's services department resigned after two weeks as a non-executive member of the board in November 2014.
It is part of a joint venture with
West Suffolk NHS Foundation Trust
West Suffolk NHS Foundation Trust is an NHS foundation trust which runs West Suffolk Hospital, a large district general hospital in Bury St Edmunds, Suffolk, England. The Trust provides a wide range of services to the population of west Suff ...
and
Ipswich Hospital NHS Trust
Ipswich Hospital is a large district general hospital in Heath Road, Ipswich, Suffolk, England. It is now managed by East Suffolk and North Essex NHS Foundation Trust which was formed on 1 July 2018 by the merging of Ipswich Hospital NHS Trust w ...
which took over the provision of community care in Suffolk from
Serco
Serco Group plc is a British company with headquarters based in Hook, Hampshire, England. Serco primarily derives income as a contractor for the provision of government services, most prominently in the sectors of health, transport, justice, i ...
in October 2015.
Performance
The trust was rated outstanding by the
Care Quality Commission
The Care Quality Commission (CQC) is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.
I ...
in 2018. "There were many notable examples of outstanding practice… We saw examples where patients had become members of steering groups and attended staff mandatory training days to provide patient perspectives to staff."
In 2022 it set up a remote monitoring service using Inhealthcare software to help increase life expectancy and quality of life for patients diagnosed with heart failure. Patients will monitor their own vital signs at home and relay the readings to clinicians, who will intervene if they provide any cause for concern. This should produce significant reductions in hospital bed days, A&E attendances, GP visits, travel to hospitals and out-of-hours appointments.
References
External links
Official websiteCQC inspection reports
{{Authority control
Health in Norfolk
Community health NHS trusts