The New York City Office of Technology and Innovation (OTI), formerly known as the Department of Information Technology and Telecommunications (DoITT), is the department of the
government of New York City
The government of New York City, headquartered at New York City Hall in Lower Manhattan, is organized under the New York City Charter and provides for a mayor-council system. The mayor is elected to a four-year term and is responsible for the ...
that "over
awthe City's use of existing and emerging technologies in government operations, and its delivery of services to the public".
Although the agency's primary purpose is to facilitate the technology needs of other New York City agencies, DoITT was best known by city residents for its
3-1-1 "citizens' hotline," established in 2003. Its regulations were compiled in title 67 of the ''
New York City Rules
The ''Rules of the City of New York'' (RCNY) contains the compiled rules and regulations ( delegated legislation) of New York City government agencies. It contains approximately 6,000 rules and regulations in 71 titles, each covering a different ci ...
''.
In 2022, DoITT was renamed the Office of Technology and Innovation as part of a process that consolidated the former Mayor's Office of the Chief Technology Officer (NYC CTO), NYC Cyber Command (NYC3), the Mayor's Office of Data Analytics (MODA), the Mayor's Office of Information Privacy (MOIP), and staff from the office of the Algorithms Management and Policy Officer (AMPO) into a single department.
Mission
The New York City Department of Information Technology and Telecommunications (
DoITT) is a Mayoral agency charged to operate, maintain, and modernize the City's
IT infrastructure
Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also variou ...
, make City government more transparent and accountable to taxpayers, and use innovative solutions to enable and improve the delivery of City services. The agency has approximately 1,200 employees, an operating budget of $350 million and a capital budget of approximately $1 billion. DoITT operates from five locations across two boroughs.
In its role as the City's IT utility, DoITT establishes the City's IT strategic direction, security policies and standards; procures citywide IT services, and evaluates
emerging technologies; provides
project management
Project management is the process of leading the work of a team to achieve all project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. T ...
, application development and
quality assurance services; maintains NYC.gov, new media development and operations, and
Geographic Information Systems; operates the City's
data center, the dedicated wireless network (NYCWiN), the wired network (CityNet), the Citywide Service Desk, and
telecommunications systems
Telecommunication is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that ...
; administers telecommunications franchise contracts providing fiber, cable television, pay telephones, and mobile telecom equipment installed on City property and streets; leads CITIServ, a citywide IT infrastructure consolidation program; supports the Emergency Communications Transformation Program, the Mayor's Office of Media and Entertainment, and the Health and Human Services Connect and Accelerator programs; administers 311; and fosters public-private partnerships to improve IT service delivery. DoITT maintains a large complex of IBM mainframe computers that run hundreds of application programs used by over a dozen City agencies and thousands of users.
Key Initiatives
Data Center Consolidation
The Citywide IT Services (CITIServ) program consolidates the City's more than 50 separate
data centers
A data center (American English) or data centre (British English)See spelling differences. is a building, a dedicated space within a building, or a group of buildings used to house computer systems and associated components, such as telecommun ...
into a modern, unified, shared services environment. This "
cloud computing
Cloud computing is the on-demand availability of computer system resources, especially data storage ( cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed over mul ...
" solution generates approximately $100 million in cost savings and avoidance for taxpayers over the duration of the 5-year program.
Executive Order 140 of 2010
In October 2010, Mayor Bloomberg signed Executive Order 140 giving DoITT the responsibility and authority for planning and executing New York City's IT infrastructure consolidation and working across City IT departments to establish standards and guidelines to better enable New York City to operate as a unified IT enterprise rather than a collection of individual departments.
Citywide Software License Agreements
In 2010, Commissioner
Carole Post led negotiations for a citywide licensing agreement with
Microsoft
Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washing ...
which leverages the City's buying power on behalf of all city agencies. This agreement consolidates dozens of disparate licensing agreements across the City into one and provides more than 100,000 City employees with computing power. It is projected to save New York City's taxpayers an estimated $50 million over five years.
In 2010, Post completed negotiations with
McAfee
McAfee Corp. ( ), formerly known as McAfee Associates, Inc. from 1987 to 1997 and 2004 to 2014, Network Associates Inc. from 1997 to 2004, and Intel Security Group from 2014 to 2017, is an American global computer security software company head ...
to procure enterprise workstation security software and services for a five-year term, achieving an estimated savings of $18 million over that period. This agreement also makes a wide array of security services and features accessible to every City agency - including several
network monitoring
Network monitoring is the use of a system that constantly monitors a computer network for slow or failing components and that notifies the network administrator (via email, SMS or other alarms) in case of outages or other trouble. Network monitori ...
tools that have never been made available before.
Telecommunications Franchise
NYC's DoITT also manages telecommunications franchises for New York City, including cable television, public pay telephones, mobile telecommunications, and local high capacity telecommunications. A franchise is a contract entered into by the City with a private entity to provide a public service using the City's streets and such facilities. Telecommunications franchises allow the installation and maintenance of wire, cable, optical fiber, conduit, antennae, and other structures on, over, and under City streets to transmit video, voice, and data. In Fiscal Year 2013, the City collected $8,076,089 in franchise fees. Current Cable/Telecommunications/Information franchisee's include:
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Altice USA
Altice USA, Inc., commonly known as Altice, is an American cable television provider with headquarters in New York City. It delivers pay television, Internet access, telephone services, and original television content to approximately 4.9 mill ...
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Spectrum
A spectrum (plural ''spectra'' or ''spectrums'') is a condition that is not limited to a specific set of values but can vary, without gaps, across a continuum. The word was first used scientifically in optics to describe the rainbow of colors i ...
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Stealth Communications
Stealth Communications is an American fiber-based Internet service provider (ISP), installing and maintaining its own fiber optic network throughout New York City. Stealth began rolling out its Gigabit Internet services in late 2013 to businesse ...
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Verizon
Verizon Communications Inc., commonly known as Verizon, is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. The company is headquartered at 1095 Avenue of the Americas ...
3-1-1
Since March 2003 New York City has operated a single 24-hour phone number for government information and non-emergency services. The number,
3-1-1, is toll-free from any phone in the city. The services provided by 3-1-1 have gradually expanded since its start, including information on hundreds of City services, agencies, and events. New Yorkers call 3-1-1 for recycling schedules, complaints about garbage pick-up, street parking rules, noise complaints, landlord disputes and information about health insurance, information relating to recreation centers, public pools, golf courses and other facilities, or to schedule inspections by the Department of Buildings. 3-1-1 is also used by city agencies to direct resources and improve management. Outside of New York City, NYC's 3-1-1 service can be accessed by calling (212) NEW-YORK (212-639-9675) (dialing 3-1-1 outside of New York City may contact the local municipality's 3-1-1 service). There is also a website and a mobile app to access the 311 information services on iOS, Android and Windows Phone.
Between 2003 and 2006 3-1-1 received more than 30 million calls. Services are provided in over 170 languages, and calls are taken at a call center in downtown Manhattan. On December 20, 2005, the first day of the
2005 New York City transit strike, 3-1-1 received over 240,000 phone calls, setting a new daily record for the city.
NYC Open Data
New York City’s open data legislation creates a comprehensive citywide policy – a common set of standards and guidelines for the City’s ongoing open government efforts and provides a centralized location for the City’s Open Data – the Open Data Portal. There are over 1,200 data sets available via NYC OpenData. Available data spans the full range of City operations, including cultural affairs, education, health, housing, property, public safety, social services, transportation, and more. These data power other initiatives like the NYC BigApps competition and the work of the Mayor’s Office of Data Analytics, and pave the way for new initiatives to use technology and data to engage the public, guide decision-making and make government more effective.
For example, in 2016 a resident showed that since 2008 the city had "ticketed thousands of cars that were actually parked legally."
Harlem WiFi
The Outdoor Harlem WiFi network extends 95 city blocks, from 110th to 138th Streets between Frederick Douglass Boulevard and Madison Avenue making it the largest continuous free outdoor public wireless network in the nation. The network increases digital access for approximately 80,000 Harlem residents, as well as businesses and visitors in the area. The free public network will serve the community for an initial five-year term and is funded through a generous donation from the Fuhrman Family Foundation to the Mayor’s Fund to Advance New York City.
[http://www1.nyc.gov/office-of-the-mayor/news/394-13/mayor-bloomberg-country-s-largest-continuous-free-public-wifi-network/ Press Release: Mayor Bloomberg Announces Country's Largest Continuous Free Public WiFi Network]
See also
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New York City BigApps NYC BigApps is an annual competition sponsored by the New York City Economic Development Corporation. It provides programmers, developers, designers, and entrepreneurs with access to municipal data sets to build technological products that address c ...
References
External links
New York City Office of Technology and Innovation websiteDepartment of Information Technology and Telecommunicationsin the
Rules of the City of New York
The ''Rules of the City of New York'' (RCNY) contains the compiled rules and regulations (delegated legislation) of New York City government agencies. It contains approximately 6,000 rules and regulations in 71 titles, each covering a different cit ...
NYC Data Mine
{{DEFAULTSORT:New York City Department Of Information Technology And Telecommunications
Information Technology and Telecommunications
Science and technology in New York City